BigPond Movies

bigpond dont work anymore no notice – Telstra published on big pond site if your tv is over 6 years old the telstra app wont work, my tv is 4 years old and it has closed telstra on me anyway and telstra wont let you get into bigpond now unless you get there box even if you have purchased movies on it cant access unless u pay for a waste of time box. very dissapointing...

Jiu jitsu – Um well I think they had nothing better to do , no script nothing it was probably the worst movie I have ever seen, I really like the touch with the wind turbine in the back ground, from the clothing and other items that it was not a film of today. I chose the movie because I like Nicholas Cage, I don’t know what’s happening the same scripts are… Read more

being used on Bruce Willis I’ve watched real shockers. Do not watch Jiu Jitsu. Don’t do it , if you must film from a script which should never have been exposed to the world ,DONT ASK FOR PAYMENY

Bigpond Movies Fail – I have tried to watch Bigpond Movies several times. After purchasing the movie and commencing to watch and getting part way through, I have gotten error messages telling me that the content isn't available. I have repeatedly tried to watch the same movie again but couldn't. As stated, this has happened several times so I just don't use it anymore. I can't be bothered complaining. By the by; I also find the search facility annoying.

Telstra you need to change – Not a bad service initially Constant faults - Cc details would some how disappear from the system so would have to put my payment details in again and again. Customer support stated system crashes and provided voucher However they still charged me for multiple attempts to purchase movie even though it said payment not authorised. Still… Read more

there customer service were nice and that’s what kept me - we’ll done

Now through no email no other correspondence

They no longer support Samsung TVs bought in2015 WTH? My whole house has them!

Telstra I run 4 businesses and would not treat my customers like this!

The funny thing is all my businesses are with Telstra and to be frank they have been down rite ruthless and misleading - which has lead to 2 years of wasted time and $1800 in refunds to me.

Doesn’t come close to my time wasted though

Telstra. Directors need to stop wasting money and focus on values, stick to the values And customers will stay with you through good and bad times

Product is great delivery terrible

Everything I discuss with Telstra I have is documented and recordings and conversations - no other business I have to do this with ?

funny thing is in friends with a director and even she says it’s crazy.

Certainly better than hiring DVD's – Back in the 'old days' I used to get BigPond Movies DVD's delivered to my letterbox, this system worked fine as all I had back then was dial up Internet. A few years back BigPond sold their mailed DVD customers to Quickflix and moved on to Streaming movies, so we parted company. Well I now live in an NBN (FTTP) area and decided to give BigPond… Read more

Movies streaming service a try.

Apart from a couple of hiccups where my smart TV App forgot my password, everything is running smoothly.

You really shouldn't have any problems streaming their Movies if you have a good ISP who provides a decent and fast internet connection.

Overall I find BigPond Movies streaming service to be reliable and quick. Any problems are sorted out quickly via their 1800 phone number.

The only shortcoming for me, is that many Movies do not have a subtitle option, as my wife is 'hearing impaired'. Most DVD Movies these days have a subtitle option, so I am not too certain why the streamed version of the same movie does not? Some Movies on BigPond Movies (but not many) do have the option, so the technology to do so is obviously available.

Good – You just mark on the internet the movies you want, it will show up in your “queue” and the waiting period for each movie, it will get marked when it has been posted, and when you post it back, you mark it off on your queue, you are only able to have 3 DVDs at a time, but they will send out another if you have posted 1 back. We signed up for a… Read more

free trial, and loved the fact that the DVDs got posted to us promptly, and they come in a prepaid envelope to send back(which works well when we both work fulltime).

We actually got rid of our movie channels on our foxtel package because with Bigpond we can choose what movies we want to watch, and it cost the same amount. We choose the $19.95 a month plan which give us 10 DVD's. The people there are very helpful(they even called us when we had no movies on our queue) If they come damaged or don’t come at all you just mark that on your queue and they will send out another one. Not having to return your DVDs the next day.

Much more range of HD and Blue rays than any video store On popular movies there is a few day waiting period, but it will tell you that when you add it to MyQueue

Telstra fixed the issue quickly – We are still on ADSAL but Telstra worked out the issue for slowness was the modem so they upgrade us to another version, speed is as good as you can get on ADSAL.

Love bigpond movies! – I have had bigpond movies for years and love it. There is a good choice and the price is fair. Its like a cheap night out! I have never had a problem with movies freezing up. Very happy with the quality of the movies.

Haven't had a problem on Telstra TV – Haven't got a negative thing to say yet... Works well. Voucher added automatically from when I got broadband. Happy so far.

Absolutely terrible grrr – Movie keeps buffering for 10minutes to get 10secs of play time not happy at all. I waited to see bohemian raphsody at home instead of going to movies as I have chronic pain and disability. Spewing never again bigpond never again!!

Telstra - Movies and everything else – Telstra is a disgrace.From their movie rentals which nickel and dime you ($1 extra for HD in this day and age) to their late fees to their crap nbn service that drops out whenever a shower of rain threatens (no you can't have a 4G modem to overcome our service failures unless you pay another couple hundred sir)

Worst streaming service EVER – Horrable unreliable service get it together telstra. Cant even watch half the movies I get, so many credits then I get another movie after ruining my last Saturday nights plans to get another dud and they say it my internet connection which it is not and I am with telstra nbn. Yea

Bigpond search facility – When i try to use the search facility I get frustrated because going through the letters is so SLOW. PLEASE change it to some sort of keyboard!!!

Ripoff scam and uncontactable – Got double charged for a movie which took over half an hour to show up in our library. Rang on the night and sat on hold for nearly an hour before the call centre closed for the night and they hung up on me. Sent an email and also complained on twitter, no response. Got on Telstra chat who refused to deal with it and put me through onto the same phone number where I have now sat again on hold. Utterly disreputable.

Absolutely terrible un-usable service – After an hour on the phone to support trying to authorize our payment, they gave up and just credited the account, then I bought a movie and it’s not showing in library - one hold for 30 minutes again. Service is absolutely terrible and it doesn’t work.

App doesn’t load - terrible app! – I have tried for 2 days to play a movie I purchased through bigoond movies - and it’s still loading. The app is not compatible with chromecast - absolutely rubbish! Tried talking to their tech team to arrange a refund only to get a 360 run around and no help.

What a joke – Telstra strikes again zero service zero care factor zero everything actually please call us and offer us something for free so we can say no thanks guaranteed whatever you offer won’t work anyway!!!!!!!

DONT "BUY" MOVIES ON BIGPOND! ITS A FRAUD – I have had my bigpond account for only 2 months and I have chosen to buy a few movies through 'telstra bigpond movies' which you would imagine buy means like keep, I opened my bought movies today and come to see all my purchases have just been wiped! No explanation nothing, and I paid over $50 for these movies all up, and am not happy they can… Read more

just decide to wipe the movies you have purchased a month later randomly. NO NOT PURCHASE MOVIES THROUGH TELSTRA BIGPOND MOVIES ITS A FRAUD!!! bogus system and no explanation

Sincerely Cameron

Buffering... buffering.... oh wait! Nope - buffering – Every time we try to watch a movie as a family on our TV, which is a 2 year old LG, we see nothing but pixilated, buffering images and end up waiting and waiting and waiting until it’s the kids’ bedtime and we start all over again the following day. Checked our speeds, reset the router, reset the wireless connection, nothing. It’s at BIGOOND’S end… Read more

the issue lies at. Terrible service. Never again. Get your act together. This is disgraceful service and results at such steep rental prices.

buffering like crazy – My god, how can a premium streaming service be so slow? Rented Solo to watch with my kids and it's buffering every couple of minutes. Left it on pause and came back, and it was good for 10 mins before the buffering started again. We stream through a bunch of different services here - Netflix, Amazon Prime, Stan, YT - and none of them have this… Read more

problem. How can the biggest isp in Aus screw this up so badly? Anyway, got the movie downloading from an alternative source and it will be done by the time I've written this review. Good job Telstra.

I wouldn't even use BP Movies except I was a Telstra customer over a year ago and still have funds in my account because their reps can't manage a simple refund and I got sick of ringing them about it.

Rubbish – Updated to NBN in June 2018 and received email from Telstra in July saying that I am now successfully connected. Had to reboot everything. Went to try and rent a bigpond movie but was unable to. Rang tech support and was told to watch out for email with instructions. Followed instructions to download new software (probably as a result of NBN).… Read more

Nothing worked. No update happened. My TV is an LG and is brand new, only a couple of months old. Sent Tesltra bigpond movies support a detailed email with screen shots of TV showing the blank screens that appear. Two weeks later still waiting for reply. No assistance and bigpond movies still not working. I would recommend you do not go with Telstra bigpond movies. It is rubbish. I will get my movie from Netflix and may in the future give Telstra the flick altogether. They really need to clean up their act. It's not a service. Very disappointed.

2 weeks waiting time – Tried to watch a movie and all I get is 2 weeks might be able to sort the problem absolutely horrible time frame and I guess they have to many issues to fix by the time I wait I’m sure my movie will be on Netflix never an issue there. Very poor service that’s for sure.

Long time CUSTOMER. Treated like dirt – After many many years we have been told our account will no longer work with our 2 year old TV. We have purchased many movies. Not for rent but for life time viewing. This is a warning to all that purchasing a movie through Bigpond is only a rental as they will update their software and leave you up ship creek. Best to stick to the old fashioned DVD as Bigpond clearly have no interest in their customers

Its a sad, sad service - service......should I call it that?? – August 23rd saw a message appear on our 4 year old Samsung smart TV - "your device is no longer supported for Bigpond Movies". "You can still watch bigpond movies on laptop and mobile devices", BUT if I want to continue watching on TV "I need a new TV". Gee, perhaps its just me, but 4 years old is not an outdated smart TV - is it??? At $5K… Read more

per unit............... Really, is Telstra going to subsidise the purchase of yet another TV - rhetorical musing on my part. I guess Telstra wants us to use other streaming services, ones that are more efficient at delivering than Bigpond.

In any event, we had stopped trying to use Bigpond Movies on a regular basis about 3 or 4 years ago because the buffering was terminal; it made the watching of a movie so unpleasant that we would give up completely.

We live in an area with sad sad internet service; ADSL2 - yep! On a Friday and Saturday night, you can barely send an email let alone watch a movie online.

I should not be surprised, but I am very angry at being prodded into consideration of another $5K + spend if I want the service I pay for through my plan. Grrrrrrrrr. Thanks (not) Telstra.

Never again – Used BigPond to watch Battle of the sexes as the movie is no longer available on Apple TV Australia account for some reason. Never again. Constant buffering ruined the movie.

Telstra "don't support Chromcast" – Used bigpond movies for about a month. Then purchased a movie. When I tried to watch it I got an error message "Unfortunately Bigpond Movies App has stopped working". So I yes, shut down the TV and restarted. Then I rebooted chromecast, and finally removed the Bigpond App from my phone and reloaded. Got the same error message. Rang… Read more

Telstra/bigpond movies and was told they cant help me because "we don't support chromecast customers". I suggested they put that important information on their website ! They said they would get "Tech support" to ring me. That was 9 days ago. Lucky I'm not holding my breath. I just want my $20 refunded off my account, but they wont do it. Keep insisting I speak to Tech Support (remembering they dont support chromecast, so unsure whats the point of them calling me).

Completely hopeless – Big Pond movies worked fine until about 2 months ago ... now every time I think I'll give it another chance something always goes wrong. From not accepting my payment, buffering (this is endless!) and tonight it has told me I'm playing a movie on more than one device ... which I'm not. Sat on hold with tech support (after having to search for the… Read more

number cause it's not on their website ... and yes this is Telstra a telephone company!) only to be told there is an outage this evening and to try again in about 24 hours.

I realise there are really terrible things happening in the world and on the overall scale of things this is absolutely nothing ... but Telstra/Bigpond don't hold yourselves out to deliver a premium service then just not do it. Seriously ... it's all you do how hard is it to get it right!

Useless service – Extremely slow and inefficient service. Says I have reach my monthly limit on devices.. I have only ever used the service on one device. Is extremely slow and incapable of playing from a resumed spot. Has been particularly bad recently. Picture quality also drops regularly. Stick to Netflix/Stan!!

Constantly buffering- absolutely terrible – My smart LG TV is wired to internet, Netflix and others stream fine, BigPond movies constantly buffering, impossible to watch- tried to watch The Stolen. Complete scam.