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Binance

Binance

 Verified
Binance
3.5

350 reviews

Positive vs Negative
69%31%
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Withdrawals ?Within 24 hours, 1-2 days, 3-4 days and Over a week
Transparency ?
3.8
Ease of Application
3.9
Rates and Fees
3.9
350 reviews
1 Gabriela C.  · It is scam, they let you win once and then when you have some money accumulated ready to take it back the system crash and you lost all your money
5 Greg  · Great platform for advanced trading. I don't use all features but it's good if you need the extra tools.
1 Bryanitis  · Verification – Terrible wouldn't verify anything after following all the right prompts
1 sharpshoottaa844  · Garbage – Absolute pain in the [Content Removed] and wont let me withdraw my money just because I changed a password
1 Mister M.  · Don’t use Binance over web 3 – Got rekt cus binance pretend solans is congested. Funny how solans works fine world wide except binance.
1 MLB  · STAY AWAY! – Been trying to verify my account for months but still unable to do so due to "internal error". Only assistance available is chatbot. STAY AWAY!
Osman B.
Osman B.VIC8 posts
  Verified

Their website is not safe, I've been hacked on it and I contacted binance support which they cannot help themselves... my money is gone. When I try to login to it, the site asking me to confirm too many ways but a hacker walks in takes my money from their Database from their website and walks out... When I contacted them, I heard only sorry only sorry nothing but sorry that's it and they told me to go to police!!! What a joke... Show details

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thk4family
thk4family23 posts
 

The app and the website from hell And their customer service is even worse You can’t talk to them on the phone and the person at the end of the text is definitely not English. Cannot understand you misunderstand everything that you are saying talk about being left so stressed angry and frustrated. Show details

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Akira
AkiraVIC9 posts
 

So difficult to withdraw money from this trading platform. I have been trying for 3 months to withdraw. All I get are scammers telling me that I have hundreds of thousands of dollars and they will get for me, if I let login to my bank account. No way does Binance help with scammers or helping me withdraw my funds.

 Follow-up  · It took 3 months to get my money. I contacted a company who said they would do it. Took all the details but never heard back from them. In the end a friend was able too transfer my money to a bank e

Akira
Akira   

I tried to transfer my money to my Bank account on 29/01/2026 it still hasn’t been delivered to my… Read more

Reviews with attachments

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TJtrader
TJtrader
 

A Very Frustrating SMSF Experience – A Very Frustrating Experience-Case ID #137302580 I started my SMSF account with Binance in September 2021. However, during that time, Binance faced many compliance issues in Australia, including problems with AUD deposits and withdrawals, and even trading being halted. Many of my friends, who knew I was a crypto enthusiast, asked about the… Read more

legitimacy of Binance. I assured them there was nothing to worry about and that everything would be fine. I kept both my personal and SMSF accounts with Binance.

However, my reputable accounting firm advised me to close my Binance account, as they would not be able to submit my tax return if I kept it open. I made the mistake of trusting Binance during a difficult time and leaving my accounting firm.

Due to the bear market, I did not use or log into my account for a while. When it came time to submit my tax return for 2023-2024, my tax agent asked me for my API connection to generate the tax report. But due to compliance requirements, Binance had locked my trading activity and prevented me from creating an API.

I immediately updated all the necessary documents on the portal and contacted support, asking them to expedite the process due to the urgency of my tax return. They told me that it would take 15 to 20 days for corporate team clearance. Honestly, Binance, do your job properly and quickly! At least now you're waking up to compliance, but it's too slow. I still appreciate Binance's customer care, but I can’t take it anymore.

After 4 days, they raised another question, which I answered. Then, on February 13th, they asked more questions, and once again, there were no options to respond. I spoke to support again, and they said:

"I think this is unusual. I suggest you ignore the section for 'Related Parties' for now. Simply try to complete it to erase the 'error - pending task.' You can upload a blank document. Then, please complete the task for 'Additional Information.'"

How much longer will this take? It's now the third time I'm being asked the same irrelevant questions. I checked with the support team again and got the same response:

"Once you have completed everything, resubmit it back to us. I will inform the team."

Binance, don’t assume I’m foolish. I have another SMSF account with an Australian company that is operating without any issues.

When are you going to fix this? It’s enough for me. If you block me, how will I comply with my SMSF requirements or operate my money as a trustee? Just do what’s necessary. As an SMSF trustee, I need to go through the auditor report and compliance requirements, and I will do my part. Don’t make this harder for me.

I’m halting all dealings now, and this is the last straw. During the Melbourne Crypto Convention, I received a Binance cap and t-shirt, which I ended up throwing away. Enough with your compliance requirements.

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Ethan
EthanNSW5 posts
  Verified

Scam on the exchange rates – Works good until you try take your money out, than the scam begins.... turned my 7.6k aud into 6.6k aud on the transfer to my account... then you have to go through the ridiculous appeals process instead of just receiving your money straight back. Absolute scam and stick to swyftx if you're Aussie. Transferred my remaining funds to them, straight… Read more

into Aud and straight into my bank.... how hard is it binance without having to try scam people so they never come back. I like using you guys alot until I've tried to get my money out and now never again...stear clear everyone. Seems great up front, but wait till you go to actually get your funds into your account...

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Rian P.
Rian P.3 posts
 

[Content Removed] not recommend at all . Ai regulated & scam – Scam & ai regulated . Lost usd $100000 Not recommended at all . Absolutely terrible

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paul476
paul47651 posts
  Verified

binance.com is a running [Content Removed] – placed 1000 au currency into binance.au watched it accumulate into 1417.448 went to withdraw funds with the assistance of a binance employee and they decided to place it into their own account have been unable to have the funds retrieved as yet. the binancecompany stated they have fired the employee. stated in binance security area.

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Jono
Jono8 posts
 

Cant place order, bad costumer service – Im not able to place low BTC buy orders and when you contact support noone has a glue what your talking about, they obviously hire people that have never traded, or know anything about cryptos, its very disappointing for such a big exchange that makes billions

Latest follow-ups

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Varun M.
Varun M.VIC2 posts
 

The support team seemed completely unaware of the reported issue and instead of working toward a resolution, they repeatedly asked the same questions and focused on defending their position. Escalation was apparently not possible because they “don’t… Read more

have agents,” which is unacceptable for any serious service provider.

Only after I mentioned raising the issue publicly did the chat get transferred—yet even then, the new agent needed 30–60 minutes just to review the problem. This level of inefficiency and lack of accountability is frustrating and reflects poorly on the company’s commitment to customer support.

 Follow-up  · Issues was not resolved. Escalation is pointless , the representative who called me is later doesn’t appear to be in a position to handle escalations. I have given up hopes on their support and will refrain from engaging in new transactions on their platform.

In-depth reviews

Macca
MaccaSA
 

Binance...RUN! – WORST exchange hands down! Crypto trader for a few years with plenty of experience. Website won't work at all on edge browser. Android app has 2% of functions. Extreme personal data harvesting from China at it finest! Constant 3 step 2FA logins, impossible to use $AUD at all, deposits require numerious 3rd parties all requiring ALL your personal… Read more

identification including facial recognition (that they specifically say are not to be trusted) whilst linking you outside the site. ALL the tutorial videos are 7 years old on purpose and not applicable to ensure its IMPOSSIBLE to get your money out! Only BTC is the only transfer out and that took 4hrs to figure out! All menus and site usage is the most clunky, overcomplicated maze to navigate on purpose. It's a TRAP! DO NOT USE IT! Nil, Nada, zero, zilch stars... Now I'm sure I've got 20 years of ID theft coming at me for setting up an account on the proper site. Don't believe the hype of the biggest and best exchange...its smoke and mirrors SCAM!

杨 吴.
杨 吴.WA
 

Crypto investment scam Recovery – After becoming a victim of a cryptocurrency scam and losing USD246,000 worth of bitcoins through a woman i met on social media, I embarked on a desperate search for a trustworthy recovery solution. My quest led me to Refundd Polici Asset Recovery Services. Despite initial skepticism and doubt, I decided to contact them via email at Refunddpolici… Read more

(@) Gmail (Dot) com and via WhasApp at +1 (972) 998-2755. To my surprise, their team not only responded promptly but also demonstrated an exceptional level of expertise and professionalism. They meticulously guided me through the recovery process, ensuring I comprehended each step along the way. Their swift and efficient services surpassed all my expectations. Thanks to Refundd Polici Asset Recovery Services, I successfully recovered 100% of my lost funds. Their unwavering commitment to assisting victims of cryptocurrency scams sets them apart in an industry filled with deceitful recovery firms. I wholeheartedly endorse their services to anyone facing a similar predicament.

Wendy W.
Wendy W.TAS
 

Crypto Recovery – It's disheartening to see the increasing rate of online theft targeting digital assets, which is causing potential investors to hesitate in embracing this lucrative investment opportunity. I personally experienced a loss of USD474,000 when I fell victim to a Pocket Options Broker I met online. They enticed me with the promise of substantial… Read more

returns on my investment, but when I tried to access the investment website after a few weeks, I was denied entry. Despite my attempts to contact their support team, I realized I had been scammed. Desperate to recover my funds, I turned to the internet for solutions and came across Refund Policy Services .Their reputation for providing top-notch recovery services caught my attention. Taking a leap of faith, I reached out to him and his team and to my surprise, within 48 hours, they successfully helped me retrieve all my lost funds. I cannot stress enough how grateful I am for this exceptional service. If you find yourself in a similar situation, I strongly urge you to contact them on :: Refunddpolici (@) gmail (DOT ) com and WhatsApp also: +1 (972) 998‑2755 for outstanding recovery assistance .

Cryptocurrency Exchanges

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Positive reviews

Grandite
Grandite3 posts
 

Binance.com and binance.com.au might be different companies – I have no problems with binance.com. The fees are excellent, the spread is small. But you can't load AUD directly onto binance.com. And the interface to download information/trades (for tax purposes) is a nightmare. But... you will not find better fees or spreads. Good for large trades (where the amount you save on fees and spreads is significant). Probably not so good for the casual investor. Show details

jennispinanikatazo
jennispinanikatazo
 

Secure and Comprehensive – Binance offers a vast range of cryptocurrencies and high-security measures like two-factor authentication and withdrawal whitelist. Their customer support is excellent; they helped me secure my account when I faced a hacking attempt. The interface can be a bit overwhelming for new users due to the numerous features. Show details

William J. Fennell
William J. FennellNSW4 posts
 

Re: Review – Crypto investments could rise to any magnitude. Same way they can come crashing down without notice, this is the major reason cryptocurrency is referred to as a very volatile commodity. This is the main reason why some individuals are creating bogus investment schemes and swindling new investors by promising high ROIs within a short period. Such… Read more

investors end up losing the totality of their investment with no means of refund. To this effect, finekroyal . tech has taken it upon themselves to help such victims track their losses and help recover them following a strict but effective process. Finekroyal Tech is the place to lodge your complaints, be rest assured.

Negative reviews

Burcu
BurcuNSW6 posts
 

The customer service is really bad with this company. Some random accounts tried to scam me and I called them, th support worker recommended me to change my password and hang up! Anyway after the second attack, I’ve decided to close my account and withdraw my money however there was my old card in it and the app does not give you the chance to… Read more

update anything on that, which is fine, security right! I called them again and the support worker told me it’s not that easy to change the bank/card details on it, he will speak to security team and they will contact me in 5-10 minutes and it’s 40 minutes already plus I cannot call them anymore they block or banned me not to call and close my account! It’s like that. Worse company I’ve ever try to deal with.

Sam R.
Sam R.3 posts
  Verified

I received a text from Binance again today, it happens once in a while. It's not Binance at all, it's a scam from India. Here are the details. 'Your withdrawal code is 727256. ... call +61 8 7098 0160 Reference CBW9923' This is the only way I can help Australians avoid being scammed.

Ook S.
Ook S.
 

I have been scammed several times in a month by fake aI losta 185,000USD because i trusted a wrong platform they have zero knowledge no experience about cryptocurrency, Be very careful when choosing a platform to invest, I'll advise you seek a professional Recovery firm who knows in and out of the crypto market, I made a full recovery of my losses… Read more

with the help of a legit Recovery firm in Recovery Rescue firm . If you need assistance in getting back whatever you lost then I suggest you seek the help of prime rescue  Email - texacorecoveryfirm(AT)   gmail.     com  Whatapps - +1 206--485--81 0 2

Recent reviews

Shania T
Shania TSA
 

I am deeply dissatisfied with Binance due to concerns about its application’s security and inadequate customer service. I believe the app may be compromised, a concern Binance has failed to address. Recently, my wallet was drained without my authorization, despite no interaction with smart contracts or malicious links. Despite multiple complaints,… Read more

Binance ignored the issue, causing significant frustration. Due to Binance’s inaction, I sought help from NorkerSecurity .org, which resolved the matter and secured a refund. Binance offered no assistance.

Jamie
Jamie
 

If you made the transaction through a cryptocurrency exchange, reach out to Brian Tommy via WhatsApp at +1 (539) 629-7297. He is a Legitimate Crypto Recovery Cyber Security Agent and also a Private Cyber Security Expert geared toward Recovery of hacked Crypto coin wallet, Tracking and tracing of stolen Bitcoin wallet, Erasing of criminal records,… Read more

website cloning, identify theft, UI/UX Web development & many others, He provide solution to the above mentioned and ensure maximum service delivery to his Clients. To resolve your Queries complaints and request

Joshua McCain
Joshua McCainSA2 posts
 

My Binance account has been frozen, and I can't retrieve my funds. I've submitted all the necessary documents they've requested—bank statements, completion certificates, trading account information from various exchanges, passports, and driving licenses. However, every time I reach out via chat, I receive different responses. They are only… Read more

reachable through chat, which has made communication incredibly frustrating. It feels like they are using the excuse of safeguarding to withhold people's money. In stark contrast, I found that NorkerSecurity. org successfully recovered all my funds after numerous attempts. I cannot recommend Binance to anyone looking for reliable customer service.

Cryptocurrency Exchanges

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Victor V.
Victor V.VIC4 posts
 

Useless morons – Security comprised get random notifications that some thief's from Romania trying to access account. Told them to freeze account which they didn't do. Take hundreds of dollars to withdraw money. Took money out and never coming back.

Nived S.
Nived S.
 

Worst app – Do not use this app. You would be allowed to trade but not make any withdrawals. Upon reaching out to customer support you would be asked to never call back and thats the end of your trading with this app.

Cambell O.
Cambell O.NSW
 

I lost my assets and recovered it – My sincere advice to anybody trying to trade with any platform at all is never to go in without first finding out about the company or website. I made this mistake myself, but thanks to csp_jaun @ pm . me or +1 (908) 368 - 1 774 their expert recovered my assets.

Luke H.
Luke H.2 posts
 

From Hacked to Recovered: My Binance Rescue Story! – I recently had a scary experience with my Binance account when I was logged out and discovered it had been hacked. I contacted Binance customer support, and while they helped me regain access, my funds were gone, and they couldn’t recover them. Desperate, I researched options and found Norkersecurity,org Their positive reviews convinced me to… Read more

reach out, and thankfully, they were able to recover my funds! Their quick action made all the difference. If you ever face a similar situation, act fast and get professional help. Thank you

Tom
Tom9 posts
 

Binance is a nightmare exchange – Binance is the worst crypto app. I purchased Ethereum which never were received. The traders request over 12 videos of your Binance account, your bank account, and your trades to prove you own your account, even when you complete their verification step. There is no support or help. Coinbase is 1000X easier and more reliable. Don’t use Binance unless you want a complex system that is unreliable with no guarantees you will receive your crypto

Karen
KarenSA2 posts
 

SCAM Alert – Binance is a scam, took my money and now wont return it. Had this dormant account for years and had to update my drivers license recently, now they are not able to verify my account because the "document" does not match the records in the public database???? SCAM SCAM SCAM

jon s.
jon s.
 

Scammed by binance wallet – I transfered a crypto from a reputable wallet to my binance wallet and I lost my investment. The transaction didn't save in my binance wallet even though I copied and pasted the address that binance gave to me. I've been scammed by binance !!!

Casey T.
Casey T.
 

how i recover my money back – I tried to withdraw money from my account for nearly three months, but they kept telling me it was "processing." Seriously, how long does it take to process? There’s no trusting a company that holds onto your money, promises it'll arrive shortly, and three months later, you’re still empty-handed. Yet, they kept trying to convince me to use more of… Read more

their services and send them even more money. Glad i got vindicated with the aid of (lilo_grace_75_( @ )_gmail_._com)

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