- Online store
- Verified customer
Website is misleading on deliveries & backorders
Website says 2-3 weeks delivery but also stated "In Stock" at the time I placed the order. After waiting 3 weeks, and as specified on the Order Acknowledgement, I wrote to firstname.lastname@example.org but after waiting 2 days I did not receive a reply. Having just phoned in the product I purchased is over 3 months delivery.
I was advised not to email "sales" but rather "support" or "info" as that get answered promptly.........
The website is totally inaccurate, it's just click bait.
BEST Astronomy Store in Australia
The staff at Bintel are very knowledgeable, especially the owner. They have years of experience delivering fantastic customer service and top quality products. I have bought most of my astronomy gear from Bintel, because I know i can TRUST them to give me the right advice and they respond extremely quickly to any warranty issues. 10 out of 10 Bintel.
I have been dealing with Bintel for about 10 years and they are always enthusiastic in helping out with any issues. Recently I had an issue with my LX90 and the GPS rollover, Don said no problem bring the hand piece in and I will get the problem fixed for you - dropped it off, got a call within 2 days to say fixed. I collected form the store and Don said no problem - no charge for this.
You can t ask for anything more
Very Good Customer Service and Backup
I very rarely write reviews but a recent experience with Bintel has motivated me to do so now.
Having purchased a number of eyepieces, filters and other telescope accessories from Bintel over the last year or so, all of which were delivered quickly, of high quality and very well packaged, I also received a Solar Filter which would not fit my Dobsonian in spite of supplier advertisements which seemed to indicate the contrary. After some correspondence with Bintel I received a full refund including postage which besides being fair under the cir...cumstances, represented very good customer service and backup for online orders. Particular thanks to Don, John and the team for working through the refund process in a fair and professional way. I'll be going out of my way to purchase products from Bintel in the future with the knowledge that they will fully back their products and services.
Very fast delivery
Needed a camera adaptor for an Az3 mount. Rang Bintel and had the item in my hands 2 days later (I live in regional Queensland). My C90 Mak now sits snugly on the mount.
Took A Call From A Guy In Texas
I’ve just bought a Celestron EdgeHD 9.25 and CGX mount. The mount had a bad dec motor right out of the box, so 2 weeks have gone by while the mount was shipped back to Celestron in California, they did a quality check on a new one and then finally shipped it back to me. The first night I get it back it’s 12 degrees below freezing, but the skies are clear, so I set it up. I take off the 1.25 inch adapter plate on the back of the OTA and proceed to put on the T-adapter, but it doesn’t fit. I check to make sure I have the right part, and I do, but...it doesn’t fit, not even close. Celestron is closed for the day and so is the place I bought it from. I scour the Internet looking for a solution but I really don’t know how to phrase the search to get back results that could explain what was going on. Now I’ve got myself so worked up that I’m freaking out. So, I look at the clock, it’s 9PM in Texas. That means it’s 3AM in London. Crap. But it’s 2PM in Sydney, and that dude on YouTube, from Byron Bay, is always talking about that Bintel place in Sydney. I could give them a call. And I did! I explained my situation to the first guy I talked to, and eventually got transferred to Don. Don knew exactly what the problem was. The baffle lock nut, the part that doesn’t come off the back of the OTA, we’ll, it not only came off, but it got stuck in the adapter plate. He gave me a few ideas of how to fix it, and a little over 24 hour later, it’s fixed. The T-adapter is adapting now, and all is right in my astronomy world. I’ve never been to Bintel, I didn’t buy anything from Bintel, their website doesn’t even allow me to add a shipping address to the US, but they still took the time to help me through a situation, and they gave me a peace of mind when I was at my wits’ end. This is the kind of place that, if I lived there, would totally get my business. Wade P. Texas, USA
- Online store
- Verified customer
No manuals at all
I bought my first telescope, collimating eyepiece, telrad and some other equipment from Bintel. None of them came with manuals or any assembly instructions. Although there are videos from others on youtube, I could not find anything that matched exactly the type of equipment I purchased. Eventually, I assembled everything myself, but it took longer than it should have. Still, I would like to have a proper manual on how to take care of the equipment etc. I would expect when you pay more than 1000$ for a piece of equipment, it must come with instructions.
I purchased a Starsense from BINTEL via the online shop. When it arrived it did not connect to my Celestron FI scope. I called the shop and spoke with Ed who knew right away what the issues was (update). I have a Mac computer and was advised that a PC would work better. After a long battle with my out of date PC, I had a further fiddle with the Mac version and figured out how to get it to work.
1. Open CFM and allow to upload all packages. Ignore warning message of not finding any telescope etc.
2. On the CFM go to Options and then connecti...
Awesome stuff, mediocre staff
I bought my first telescope from this place i was real excited with the kids. We were standing there ready to be served but the man at the cashier just looked at us with out any interest while he kept on serving other people that just came in. I was mad and wanted to leave. They have enough telescopes but only selected eyepieces.
Excellent Customer Service
The staff at Bintel went above and beyond in ensuring that I received the telescope that a purchased online. After delivery being delayed by Australia Post they were able to ensure it was delivered that same day in time for Christmas.
Thank you Don for your help I really appreciate it.
i just purchased a eq5pro tripod with a go to mount Bintel was and is a great company to deal with I ordered it on Friday and it arrived on the Monday with tracking on the product .it was well packed and delivered with out a scratch.I can guarantee Bintel as a first rate company to deal with and I will buy again from them.
Can't recommend these guys more highly
I purchased my first EdgeHD telescope and NEQ6 mount from these guys. They give great product advice and competitive pricing. I've subsequently bought a number of items from them and they typically get delivered the next day all in secure packaging. John Mills is fantastic and super responsive. I can't recommend these guys more highly.
- Verified customer
I have purchased High Quality Telescopes, thousands of dollars of Teleview eyepieces (Ethos & Delos) and numerous accessories. Bintel probably has the best selection of top end astronomy equipment in Auz.
I have had many discussions and sound advice from a few advisors but in particular a chap called John Mills who i can't speak highly enough for advice, he always make time for me and explains the technical aspects in great detail, some of the best customer service i have had in Australia and great value for money.
The guys ship the gear to me in Perth at very reasonable prices, it always arrives in perfect condition and well packed. I am a super happy repeat customer who highly recommends this supplier.
Poor customer service in regards to responding to emails!!
I have tried to contact BINTEL numerous times regarding there products with a view to buying them and every time they have failed to respond until I begin calling. I am now looking elsewhere for a business that wants to help and get a few sales. I'm not sure who monitors there "contact us" section of there website but they need to be moved on!!!
Prompt replacement of failed power unit
The salesperson in Melbourne (James) responded very quickly to replace a failed power supply for a dew heater. I contacted him and at his request mailed him the defunct unit. The replacement unit (supplied at no cost) arrived within three days. The replacement is working very well.
The Televue 19 mm eyepiece was supplied very quickly and is an excellent accessory. Yes, I am happy to recommend the supplier.
These guys know their stuff and have helped a novice like me with the best advice and friendly service. I was buying a dobsonian and asked about the 12 inch model thinking it was heaps better and as I live in the city, they explained the size of it making it harder to transport and explained that a good eyepiece on a 10 inch dob would be better than a 12 inch dob with a cheap eyepiece not to mention that as I live in the inner city' the lights and pollution would play a part restricting it;s full potential/ They also pointed out that I can put ...a 10 inch Dob in my car and take it to a cleaner area and enjoy it's full potential where as a 12 inch won;t fit in most cars/ I commented to them that I was amazed at their honesty before profit attitude and they said that their main priority is making sure the customer is happy and hasn't paid more for something they won't need. In all y years in sales. it;s very rare to see a proper sales person who qualifies firs making sure the product suits the person rather than suiting the person to the product. I wish all other businesses had the same attitude. It's been an absolute pleasure dealing with these guys and I;m a very very happy Bintel 10 inch Dobsonian owner. I feel at ease knowing that I have the great support from a great bunch of guys.
I got what I wanted at a reasonable price.
I got what I wanted, at a price I could afford. But Remember, you only get what you order. Staff seem to know the trade well. Although I did notice staff were reluctant to discuss anything about PushTo kits for Dobson scopes. I got the distinct feeling if you wanted something like that, then what you really needed was to buy was a proper Goto system - which, of course is very much more expensive - for you - and far more rewarding - for them!
Quality and function of items I purchased was never in question.
Just remember, Caveat Emptor! L...
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