- Verified customer
Terrible service - false advertising and won't honour deal
Blackbelt had a paid advertising campaign for 6kg of WPI for $99 which they refused to honour.
Tues, 18 Feb: Emailed asking how I get the deal because I couldn't find it after clicking the Google ad. Got a response the same day that my query would be passed on to the appropriate team.
Fri, 21 Feb: Emailed asking if they'd gotten a response
Mon, 24 Feb: Reply saying the ad is obsolete and they'l take the ad down. Offered me 10% off my next order.
Thurs, 27 Feb: I respond as I saw the Google ad again, and insist that they honour the ...deal on their ad, linking to the ACCC website about false advertising if they don't honour what's advertised. Also sent a video showing that it takes me to the WPC section of their site and that the deal isn't actually claimable. Tues & Wed, 3 & 4 March: Claimed it takes time to remove the ad from Google and would forward my email to appropriate department. Claimed the "advertising department is working with google to remove the banner" and because it's a "3rd party platform" it "may take sometime before it full gets removed" and said they can't offer that price anymore.
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