2 months. Order still not shipped and 2 phone calls. Still waiting on a reply 4 days later.
Ordered a product online and said "out of stock" will ship late May. Purchased start of May. Its now June 7 and haven't heard a thing. 2 phone calls so far both times told I would be called back. 4 days later and still heard nothing. Now chasing down a refund. I should have gone to Bunnings. Absolutely crap service. Don't bother.
Most Useless for products and Customer Service
Order a product, wrong product supplied, struggled for more that a month, many E-mail and phone calls, most ignored from them. Promissed that the money will be paid back to me, still no luck. Save yourself time and trouble and buy it from somewhere else.
- Verified customer
I spend more money chasing missing or incorrect components than their actual cost.
Blackwoods keep minimal Australian stock, meaning lead times of up to 2 months are standard but they won't tell you this when ordering.
I'll only ever use them as a last resort.
POOR SERVICE & COMMUNICATION
Purchased 2 pairs of overalls in early March, that were advertised as in stock on their website, after 2 weeks they had not arrived so I emailed to find our whether they had been shipped and they did not respond. Nearly 5 weeks after purchasing the overalls, one pair arrived. I contacted them via phone and was told that the other pair was still on back order and would be posted within the next week. Another 3 weeks went by, no overalls arrived. I emailed them and requested to cancel the order and refund the cost for the other pair of overalls I...never received. I received the refund a few days ago (nearly 8 weeks after initial purchase), it took over 1 month, 4 emails and 2 phone calls to receive one pair of overalls, waited patiently for the second pair, 7 weeks later requested refund. Waste of my time, I would not recommend Blackwoods, their service and communication is well below par.
do not buy from this company
In early April 2018 ordered a $32 pack of filter cartridges. They arrived promptly, yet were 6 months out of their expiry date. Trying to get a replacement has been a ridiculous merry go around. Firstly there were numerous emails and phone calls just to organise for a courier to pick up the expired filters. That finely happened after 3 weeks. But now another week later no sign of their replacement despite me contacting them on numerous occasions. So I've bought filter i do not yet have. I'll be raising a credit card dispute with the bank, but wish i'd never purchased from such an incompetent and disorganised company.
- Verified customer
Don't buy unless in stock
On 17/09/2017 I ordered some bolts from Blackwoods.They were on backorder and would need extra time to be ordered in.Waited 2 months before first calling. I have called at least 7 times and not one person has followed up to call me back. It is now 12/01/2018.
The supplier has been called every time and has been blamed for this.
Have been told twice that they will be arriving a next week.
I have found Blackwoods to be very good other than this.
- Verified customer
Unorganised and incompetent
When order was placed was told it would be dispatched the next day (for either same day or overnight delivery). Called up three days later to ask why we hadn't received it and was told by the same woman who took card payment over the phone that she had no record of the payment. After waiting on and off on hold why she tried to find the record, she came back and said it was on backorder and we would receive it in 4 days time!
Complete lack of communication and competence. Ended up asking for a refund (still waiting for that to be processed and had to ask for an email confirming) and buying the same product for half the price from Total Tools.
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