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Blackwoods

Blackwoods

1.4 from 10 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
0
1 star
9

Dale P.

Dale P.Murray Region, NSW

  • 2 reviews

2 months. Order still not shipped and 2 phone calls. Still waiting on a reply 4 days later.

published

Ordered a product online and said "out of stock" will ship late May. Purchased start of May. Its now June 7 and haven't heard a thing. 2 phone calls so far both times told I would be called back. 4 days later and still heard nothing. Now chasing down a refund. I should have gone to Bunnings. Absolutely crap service. Don't bother.

Return Claim MadeNo

urgent order

published

Order a small pipe over 1 month ago, website said instock but after paying my order shows on back order? they dont respond to emails and ask me to ring the courier but cant give me a valid tracking number.

Not happy

Not happyPerth, WA

Most Useless for products and Customer Service

published

Order a product, wrong product supplied, struggled for more that a month, many E-mail and phone calls, most ignored from them. Promissed that the money will be paid back to me, still no luck. Save yourself time and trouble and buy it from somewhere else.

Ellexcent service.

published

ordered something that had a lead time of 2 months, told them it was urgent. customer service put it as high priority & I had the goods with in 5 working days.

if only there was 10 stars.


  • Verified customer

Utterly Hopeless

published

I spend more money chasing missing or incorrect components than their actual cost.
Blackwoods keep minimal Australian stock, meaning lead times of up to 2 months are standard but they won't tell you this when ordering.
I'll only ever use them as a last resort.


Don't bother with Backwoods. Waste of time.

published

Absolutely useless website. Unable to search for items. Staff are friendly but can't do much about lack of stock.
Found item elsewhere in seconds. Unable to sell a 6mm tap. Very Disappointing.


Kellie

KellieGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes

POOR SERVICE & COMMUNICATION

published

do not buy from this company

published

In early April 2018 ordered a $32 pack of filter cartridges. They arrived promptly, yet were 6 months out of their expiry date. Trying to get a replacement has been a ridiculous merry go around. Firstly there were numerous emails and phone calls just to organise for a courier to pick up the expired filters. That finely happened after 3 weeks. But now another week later no sign of their replacement despite me contacting them on numerous occasions. So I've bought filter i do not yet have. I'll be raising a credit card dispute with the bank, but wish i'd never purchased from such an incompetent and disorganised company.

Anthony

AnthonyMerredin

  • 2 reviews
  • Verified customer

Don't buy unless in stock

published

On 17/09/2017 I ordered some bolts from Blackwoods.They were on backorder and would need extra time to be ordered in.Waited 2 months before first calling. I have called at least 7 times and not one person has followed up to call me back. It is now 12/01/2018.
The supplier has been called every time and has been blamed for this.
Have been told twice that they will be arriving a next week.
I have found Blackwoods to be very good other than this.

SWA

SWADromana, VIC

  • Verified customer

Unorganised and incompetent

published

When order was placed was told it would be dispatched the next day (for either same day or overnight delivery). Called up three days later to ask why we hadn't received it and was told by the same woman who took card payment over the phone that she had no record of the payment. After waiting on and off on hold why she tried to find the record, she came back and said it was on backorder and we would receive it in 4 days time!

Complete lack of communication and competence. Ended up asking for a refund (still waiting for that to be processed and had to ask for an email confirming) and buying the same product for half the price from Total Tools.

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