KERRY
KERRY · 9000 Series

BP420FSG9200: cannot get my headphones to work.

Blaupunkt
Blaupunkt   DM   

Hi Kerry,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Rae
Rae · 9000 Series

Why doesn't this Blaupunkt 43 Smart tv connect to a Sound Woofer the blue light is on and that's it . Can't connect it also I have Logitech Speaker's that do connect for Surround Sound but haven't been able to connect these so far. The Mini AV- in what is this for. Had a Normal Blaupunkt tv before speaker's connected. But Power Board went and couldn't be replaced. Anyone please can help. Driving me crazy. The sound's rubbish.

Blaupunkt
Blaupunkt   DM   

Hi Rae.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Cheye B.
Cheye B.  

Hi Rae, I have a Blaupunkt Television and have the best sound in the world... 'absolutely & seriously'. The trick is you need an Amplifier Receiver to run your speakers through. At the back of your TV there is a HDMI connection called ARC, so you run a HDMI fast linking cable from the TV to your Amplifier Receiver and this will power your speakers that are connected into your new Amplifier Receiver. You'll need to go into the TV settings and find a setting called CEC and turn it 'ON' this will allow the TV to communicate with the Amplifier Receiver. The beauty of this is you can adjust sound on the Amplifier Receiver with your TV controller. If you think its to hard, there is plenty of information on the internet that will assist you in setting it up. Believe me once you've figured it out you'll always have the best sound with any TV you purchase. I run 8 speakers off my 100-watt Amplifier Receiver and its way to loud at 50% volume, but its the best Home Theatre in the the '+world- '. All the best and I hope this helps.

Mel
Mel · BP5500AU9000 (55")

it keeps dropping wifi, i have done a reset, multiple times and nothing seems to fix it

Blaupunkt
Blaupunkt   DM   

Hi Mel,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Lisa Henshall
Lisa Henshall · 9000 Series

Hi we have the BP6500AU9000 model and cannot get our chrome cast to work .

Blaupunkt
Blaupunkt   DM   

Hi Lisa Henshall,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Gordon E.
Gordon E. · BP7500AU9000 (75")

how do i change the time on my bsw10 watch

Blaupunkt
Blaupunkt   DM   

Hi Gordon E.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Christina D.
Christina D. · BP5500AU9000 (55")

What is the IR profile number for the remote?

Carl K.
Carl K.  

BT_VoiceRC_M3

Blaupunkt
Blaupunkt   DM   

Hi Christina D.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Sumit V.
Sumit V. · BP6500AU9000 (65")

Hi I am sumit, today I got a blaupunkt 65 4K ultra hd smart tv but it’s volume or sound is not coming from the tv speaker

Sumit V.
Sumit V.  

Please help me

Blaupunkt
Blaupunkt   DM   

Hi Sumit V,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Happy
Happy · 9000 Series

Hi I have the Blaupunkt 50" tv Bp5000au5100 and would like to know how the update firmware via usb, I have the new firmware but how to configure the usb so the tv does the update?

Blaupunkt
Blaupunkt   DM   

Hi Paul B.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

CarolH
CarolH · BP7500AU9000 (75")

What is the process for my blaupunkt t.v that doesn't work . Do o return it where I bought it or send it back to you.serial number BP2400hdv7100.

Kirsty
Kirsty  

I contacted customer service who pushed to fix the tv 1 month after purchase. I ended up contacting the place of purchase who just refund these tvs now. So I would say if you want a refund try the place of purchase first.

Blaupunkt
Blaupunkt   DM   

Hi CarolH,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

CarolH
CarolH  

Model BP2400HDV7100 AGL17100130

Blaupunkt
Blaupunkt   DM   

Hi CarolH,

Please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

CarolH
CarolH  

Just tell me whether to take it back to the australia post. Or send it to you.

DICK CORBETT
DICK CORBETT · BP5000AU9000 (50")

is there an audio plug or jack on the 50 inch tv

Blaupunkt
Blaupunkt   DM   

Hi Dick Corbett,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Val C.
Val C.  

Have no idea about the jack you are asking about I have disposed of the TV as per my question not satisfactory worst TV I've bought

DICK CORBETT
DICK CORBETT  

Where you put headphones cable ..jack ,,plug …….!!!???

Blaupunkt
Blaupunkt   DM   

Hi Dick Corbett,

The headphone jack should be located at the back of the tv near the coaxial plug.

Thank you

John Holmes
John Holmes · BP7500AU9000 (75")

why does my tv make a buzzing noise from the back

Blaupunkt
Blaupunkt   DM   

Hi John Holmes,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Peter R.
Peter R. · 9000 Series

Why does my Brad new blaupunk tv turn of after a few hours I am extremely unhappy with the product I have been all thrue the settings to try to fix the issue I have even taken one back to office works I got a new one at no expence but this one does the same thing .what is going on .and is it a fire hazerd.i am going to leave my phone number and address.40 Sydney Joseph drive seven hills 2147.Australia.0415707086.it would be appreciated if someone who cairs would get in touch with me as I am not happy

Chazza19802
Chazza19802  

These things are absolute piece of junk. Mine kept randomly freezing and then would randomly turn off. It then ended up with a huge dead spot and line less then 6 Months. Ended up with a refund and purchased a different brand entirely

Blaupunkt
Blaupunkt   DM   

Hi Peter R.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Craig O.
Craig O. · BP5000AU9000 (50")

Need to know how much the t.v is worth please

Blaupunkt
Blaupunkt   DM   

Hi Craig O.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with the model.

Thank you

Dan
Dan  

JB Hi-Fi sell them for around $1200, mine lasted all of 2 months and it was an ordeal to get a refund (3 months and 15 emails with documented images) buyer beware!

Craig O.
Craig O. · BP5500AU9000 (55")

How much is the tv worth

Blaupunkt
Blaupunkt   DM   

HI Craig O.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with the model.

Thank you

Peter R.
Peter R. · 9000 Series

Why does my tv turn itself of after a couple of hours.its annoying.my other tv dosent have that problem.

Blaupunkt
Blaupunkt   DM   

Hi Peter R.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Val C.
Val C. · 9000 Series

Just purchased 32" HD Android TV BP320HSG9200 I would like to know if there is anyway of inlargeing TV program Index when using EPG it's is so small it's unreadable

Blaupunkt
Blaupunkt   DM   

Hi Val C.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Val C.
Val C.  

Asked a simple question on your forum was asked to email all information which I did. No reply ??? Why do you have this forum ? Reading all the negative postings on this forum it's no wonder I have not got an answer. Customer Support I do t think so.

Nomvula R.
Nomvula R. · 9000 Series

Hi my 40 inch TV turns off without the standby light then I left it for 4 days on plug then it went back to standby then when I turn it on its working....but after 1 week it turns off without the red standby light...can someone help me fix the problem

Hidayet
Hidayet  

Just return the tv they are rubbish l had the same problems don’t waste your time

Dan
Dan  

Return the item and get your money back, they are an inferior product. Nothing but issues here and the company are terrible to deal with.

Blaupunkt
Blaupunkt   DM   

Hi Nomvula R.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Mark Benton
Mark Benton · BP6500AU9000 (65")

Hi. I’m trying to use my chrome at remote to turn on the tv. Can use it for volume but it does not have Blaupunkt option in chrome cast. Is there any other manufacturers that use the same remote?

Blaupunkt
Blaupunkt   DM   

Hi Mark,

To better assist you with the product, please email us at info@ayonz.com with your contact details and serial number.

Thank you

Amanda M.
Amanda M. · BP7500AU9000 (75")

Our 75in TV loses it picture, will only have a picture for at most 5 minutes then goes black. Sound stay on but no picture at all

cbsmelb
cbsmelb  

Ask them to change the powerboard. I had the same issue. It’s all good now.

Amanda M.
Amanda M.  

Thank you. Can you please let me know who you had change the power board or can it be done as DIY?

Blaupunkt
Blaupunkt   DM   

Hi Amanda M,

To better assist you, please email us at info@ayonz.com with your contact details and serial number for us to organise a repair for the tv.

Thank you

Blaupunkt
Blaupunkt   DM   

Hi cbsmelb,

If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.

Thank you

Amanda M.
Amanda M.  

Hi Team I have sent 2 emails to info@ayonz.com as requested with the serial number and as yet have not had any reply. Can you please let me know if you have received the emails??. Kind regards Amanda Moran

Brett P.
Brett P. · 9000 Series

Hi what is the steps to bluetooth headphones to TV? Is this possible?

Blaupunkt
Blaupunkt   DM   

Hi Brett, Bluetooth is actually possible from headphones to tv provided that the is an android and has the option to connect via Bluetooth. If the tv is android and Bluetooth ready. Kindly follow while doing reset or go to remote and accessories:

SEARCHING ACCESSORIES

Then kindly select the Bluetooth name of the device that you are pairing.

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