Bliss & Beyond

Amazing staff – Love the range and quality of the clothes at Bliss and Beyond. The staff are so helpful and cheerful and I can't rate highly enough the service given to me at the Burleigh Store. One of my favourite shops on the GC. Show details

Disappointed – I was informed I could get a refund if the dress didn't fit or was unsuitable as I was time poor. I had spent some time finding the dress & saw same service member next day only to be told (no refunds and it is their right to deny) only a store credit. I was extremely upset with the change of information. Very disappointing and I won't shop there again

Beautiful staff so friendly and helpful – Lovely staff always there to help narrow down the search and give advice. Thank you to the lovely staff at Tweed

Super accommodating and helpful – Couldn't be happier with the service to accommodate me and assist with finding a suitable replacement garment. Love, this store, love the stock, love the staff. Show details

Disgusting service – I purchased a dress and explained to the lady ( [Name Removed] was her name) that I wanted to get it home and try it on again with my shoes to make sure it was right for the function. She assured me I could return it for a refund & when I tried to return 2 days later I was told flat out no that’s not the policy & I was lying that the staff wouldn’t of said that. Never been so disgusted with a store in my life.

DO NOT SHOP HERE – I bought 2 dresses for Christmas gift on 24th Dec 2021. 1 dress was not a good fit and needed to be returned. With Christmas public holidays and being away, I took the dress back on 2nd Jan ( which is within 7 days if you count the public holidays) but I was told they would not let me exchange the dress. I was not asking for a refund but just an… Read more

exchange. They said it is outside of the 7 days. I will never shop here again. Customer service is non existent. I dealt with Lauren who is supposed to be a manager.

Bad quality & overprice – A few month ago i buy new maxi dress for my sister baby shower and seam completely braked. I pin back together and fix myself by re stitch the seam after because shop not return. I don't buy from here now instead i by better dress from other shop. Not recommend this store bad products and bad service too. Show details

Disappointed Customer – I tried on and purchased a dress 8 days before a special event. On day of event I tried it on several times with different underwear. It was then I noticed that one of the straps kept falling off my shoulder, so I decided to take it back. However, I couldn't get there til the following Friday. That is now 14 days since purchase. I was told that… Read more

they have a 7 day returns policy so there was nothing they could do. So my purchasing dress a week before the event was a bad decision as already too late to return! I have always loved this shop but am now left dissatisfied and disappointed. 7 days is unreasonable ..surely better to keep customers rather than lose them.

Just the best service – I can honestly say that the service I received today Saturday at Helensvale was excellent. So helpful with some great suggestions. It was a pleasure to shop there . Thank you Show details

Great service. Poor ethics – I bought a dress from Bliss & Beyond for a wedding 6 weeks ago. I had previously bought orher items from there. The wedding was in Melbourne & I had only packed a few things for a short stay. As I was ironing the dress just before the wedding, I noticed that a seam had come apart. No idea why, but I had safety pins on me. If I hadn't, I would have… Read more

had nothing but shorts to wear to the wedding. I took a photo with the tag still on the dress. When I returned, I took it back to the helensvale store. The worker was lovely & apologetic, but said she couldn't do anything, as I had purchased it over a month ago & I'd discarded the receipt after I knew it fitted & had checked for flaws. She said her hands were tied & that other workers had been sacked for refunding or accepting back faulty products. The product was faulty & the business was not honourable. I didn't notice the seam when I initially checked the dress because it was on a shirring line. Won't buy from there again. Can't access picture to show.

Beautiful dresses – I received a beautiful dress from a friend for Christmas, unfortunately the stitching came undone on some of the croquet/lattice work. I took the dress into the Helensvale store and have kindly been offered a replacement.  Show details

Helensvale staff so helpful – My daughter and I have bought a heap of clothes from Helensvale. Washed clothes before wearing , I always allow a 10% shrinkage amount so not a problem. Love the shop and helpful staff.  Show details

Poor quality fabric - Expect it to shrink after 1 wash! – Spent $165 on three dresses at the Burleigh Heads store. I washed each of them according to care instructions. All three of them shrunk considerably after the first wash...all too short for me to comfortably wear now. Brought them back to the store and the shop assistant told me that shrinking is the nature of some fabrics like rayon and cotton,… Read more

and they need to be steamed after being washed to bring them back to shape. She then used their in-store steamer to show me how she made the dress (slightly) longer...still much shorter than it was when I bought it. I told her I don’t own a steamer and pointed out that most people wouldn’t either. I said I would not have bought the dresses had I known they needed to be steamed each time. She actually had the hide to suggest I go and buy a steamer, then said something to the effect of “see how you go” and walked away to serve someone else. No refund or exchange offered. What a joke! I won’t be shopping here again...total rip off!

Bad Quality – I bought 3 dresses and 2 of them broke. The straps broke off the dresses. My daughter also bought a dress and the seam came undone. I went in and told the assistant in Helensvale and she could care less. Basically said sorry about that. No exchange offered. Show details

Dodgy fabric , bad service – I bought a blouse from here, I followed the washing instructions but still it shrank. The next day I called and explained the situation. The girl said that usually the fabric is pre shrunk but maybe this item wasn’t, so she would steam it and it should go back to size. The garment was still a bit damp as I washed it the night before so she said… Read more

she would have to wait for it to dry first. I left for a couple of hours and called before coming back, I was told that they steamed it and it came up great. Once returning to the shop I tried it on and nothing had changed. (And it was also damp so I am not sure if they even steamed it as she said it would have to be dry?) I asked for a replacement and she said she had talked to the manager and all they could do was send it back to the manufacturer to test the fabric. I don’t go to Tweed often as I live 45 minutes away so I really didn’t want to come back a third time. So now I am left with a blouse that doesn’t fit right. Really am not happy about how it was dealt with. I won’t be buying anything from there again.

Thankyou – Thankyou for going to great lengths on your customer service. I was after a top that had sold out when the staff managed to find me one at another store. Thankyou for being so helpful Show details

Horrible customer service – I was given a dress as a gift from the store. The person who purchased this dress for me bought it 7 days before I actually received it therefore it was already past it’s policy, the dress was too small and I needed a exchange and was more then happy to buy more items. However when I approach one of the retail assistance and told her I was unable… Read more

to get here within the 7 days as I work and have two boys who were unwell. She spoke to the store manager who totally dismissed the reason why I couldn’t get to the store even though the dress still had swing tags attached, present with a receipt and never worn. She mentioned she would’ve been more lenient if it was 14 not 18 days. I am so disappointed that this was a gift and now I am left with something I can not wear. The person who purchased the gift is so disappointed as she is a regular customer. She spent over $100 dollars shame on you Bliss and beyond and I was asked to leave the store. I wasn’t rude nor did I swear or treat anyone disrespectfully. Shame on you and your manger.

Faulty garments and obnoxious customer service – Totally agree with the review before, we took a dress back that had at least 25 strands of cotton hanging from it ( obviously the garment had not been checked properly and just sent out ) and were told this is normal and we should just cut them all off ! When we remonstrated that we actually had the receipt and by cutting off all the loose… Read more

threads we could potentially unravel the dress and surely it was the job of the manufacturer and then the shop selling these garments to check the clothes we were told NO it’s easy enough to cut the threads off and we should expect to have to do that ! Unbelievable ! The shop assistant informed us it was a family business and she was obviously part of the family so it was obvious from the outset that nothing was going to be done. She also told us to wait and served another customer whilst keeping us waiting 15 mins and when I asked her why we were having to wait so long she told us to have patience, rude, arrogant and totally unapologetic with the attitude that the customer should carry scissors around with them !! And please do not leave me a comment that lies as you know the truth and it will be totally unacceptable behaviour which I will not tolerate.

Retail therapy with specialised support – I was gently guided to find a very colourful and flattering jumpsuit The staff are so helpful with a large product range that gives you endless opportunities Excellence and extensive Show details

Double Standards – I purchased a top, had to be ordered in from a full price store. Top arrives, store rings, I am very sick at the time and send my son to pick up the said top. My son rings me from the store and puts the store person on the phone, I explain I am sick, they could understand that, I advise that if the top doesn't fit, I will return it but not sure… Read more

when as I am sick? They were totally good with that. 3 and a bit weeks off work, finally 7 weeks later I am well enough to go and return the top as it didn't fit. When in store I am verbally abused, told that it's been too long since purchase, left waiting for maybe 20 minutes while girl makes calls. Told no refund, get out of store? How dare you be so rude and condescending. I was very nice to you and only wanted to get a store credit as that is what I was informed of on the phone at time of purchase. I wanted to actually spend more and purchase a wall picture. Shame on your terrible service Bliss and Beyond and shame on you not posting the truth in your response to me. Facts are facts, I had 2 witnesses and you lied. Never again to be recommended.