Bloomex

he service was extremely disappointing. The flowers were far smaller than advertised on the website, and the price was excessive for such a poor arrangement. The flowers themselves were damaged and appeared old. The message card was printed on the same promotional voucher, which was inappropriate. Delivery was also delayed by one day. As… Read more

compensation, chocolates were offered, but instead we received $2 biscuits from Aldi, which is unacceptable.

To make matters worse, they have refused to provide a refund and continue to offer only a small store voucher, effectively forcing customers to purchase from them again despite the poor quality of their products and service. To anyone reading this, I strongly encourage you to support local florists instead of businesses like this one, which deliver poor-quality products and refuse to take responsibility. This experience felt like a complete waste of money and trust.

0 starts should be an option. How is this company still operating. They should be ashamed!! I got 3 bouquets for the 23/12. 1. Delivered to the wrong house and I was told to go search around the street. Refused to do anything as it had been delivered 2. Never arrived at all. Despite being told twice they were on there way. 3. Arrived and looked… Read more

nothing like what I’d paid for. Customer service team told me they look exactly like the picture and were acceptable. Requested a refund and they said no, I could have a store credit. When I said I would not use there company ever again after they could come through with the 3 bouquets I ordered they still refused to do a refund. This is a scam and I don’t know how they are getting away with it. Please ensure you report to scam watch and your bank. They should not be allowed to operate!!

do not use this company, they have been taken to court by the ACCC in Australia for taking over a million dollars from people's money the only reason i used them is because I use them once before and it was ok this time it was my mum's 90th birthday her flowers never turned up nor the win or card do not use them

My daughter sent me flowers for Mother’s Day, yesterday. I found them , quite by accident , standing in a box at the front door, in full sun, 3 hours after delivery. I was home, no one rang or knocked to say they were there. Some of the flowers were crushed and drooping. Not a good experience, wouldn’t recommend.

Don't waste your money on Bloomex hampers – We were sent a Bloomex gift box for Christmas that was appalling. Apparently, it was supposed to be gourmet chocolates and biscuits. In the shipping box was a hamper basket with biscuits, pretzels, fruit & nut mix etc, and loose packets of more biscuits and pretzels thrown in on top. All up there were 2-4 packets of each item e.g. 4 packets of the… Read more

same pretzels, 3 packets of the same biscuits. And each packet had tiny quantities e.g. the 4 boxes of chocolate covered pretzels were each 40g (6.5 pretzels), and everything we dared to try was awful, there was nothing gourmet about it. I felt so sorry about the money wasted by the sender - it wasn't even worth giving to charity. The gift message was at the top of the order slip which was stapled inside the card. All up this is the worst hamper I have ever seen. Bloomex should do the right thing and refund the sender of this order, and do something to improve the quality of the products, value, presentation and reputation.

If you are thinking of sending someone you love flowers, do NOT use Bloomex. What a joke. Put in an order last Thursday morning (21st May) for mums birthday on Monday 25th May. Was told on Sunday night that they don't deliver in her area on Mondays! Not once was this mentioned throughout the ordering and payment process, as if they don't know… Read more

that. Surprise ruined as I had to let her know they were coming on Tuesday and I did not, in fact, forget her birthday. The flowers that turned up were beyond pathetic. First picture is what I ordered - supersized - and the second is what turned up. Put in a complaint about the whole debacle 3 days ago - not even an acknowledgement thus far. Awful service. Awful flowers. Awful company. -100/10.

Anniversary flowers turned up late and did not last 3 days absolutely a waste of money. Coles flowers last longer, that should say it all

BLOOMEX ALSO OPERATES AS ROSES EVERYWHERE https://roseseverywhere.com.au/ I would like to leave a review of my first, only, and last purchase from their website. My order was for 12 yellow roses to be delivered to Walloon, QLD the following day. During checkout, absolutely NOTHING was mentioned about the inability to deliver on the scheduled… Read more

date or the need to use a special courier service. If I had been given this information beforehand, I wouldn’t have gone through with the purchase.

Naturally, I expected it to be delivered as promised, but that’s not what happened.

I only found out about the special delivery type for that address when I contacted their chat support at the end of the delivery day.

When the roses were finally delivered, they weren't even the color I chose, and worse, they arrived old and withered. I understand their color substitution policy when a specific color is unavailable, but given the entire situation, it just added to an already deeply disappointing experience.

To sum it up: I paid 130 AUD (I live in NZ) to have YELLOW flowers delivered on SATURDAY, May 23rd 2026. Instead, you delivered WHITE, OLD roses on Tuesday, May 26th.

Disappointing. I will never buy from them again.

Attached are the flowers received, for your delight.

ZERO!!! DO NOT USE THIS COMPANY. Just buy from Woolworths or direct with a REAL florist. I paid $180 for this!!! Their clause of "the floral artist may replace stems as they see necessary" is code for ripping you off and sending the cheapest flowers they have in stock. I rang twice, emailed and lastly sent information to consumer affairs. I… Read more

asked them nicely to refund the purchase as this was terrible and definitely not worth $180. They did not offer to do anything - just regurgitated the "floral artist can choose..." What is the point in having a selection of different flowers if they are just going to send cheap chrysanthemums and small carnations. I paid extra for a largest size and a personalised sympathy card.. the "card" was not done - it was just my message printed on white paper and stapled to the Bloomex packaging. If they have nothing but cheap flowers available then they should at least fill the bunch to $180 worth, $180 worth of these flowers... you'd be lucky to put your arms around it.... Disgraceful and they should be ashamed, I know I was when I was sent a photo of was was received. This was our gift of condolences for the loss of the recipients mother. I am deeply distressed and upset as it looks like we don't care and sent this awful arrangement. Attached is photos of what I ordered vs what Bloomex sent.

Poor quality goods, definitely not worth the money. Feel sorry for using this nasty company. I only found out about it as I visited my sister and the present was for her birthday in Feb, she didn’t tell me as not to upset me, she was very disappointed

Absolutely disgusting experience. I ordered a Mother’s Day bouquet and what arrived was a rotten, dead arrangement that looked nothing like what was advertised. The flowers were brown, wilted and completely unacceptable for the amount charged. I provided extensive photographic evidence, yet the company has refused to provide a refund and keeps… Read more

trying to push store credit or a replacement instead. Their customer service team is completely unhelpful, ignores direct questions, and just repeats the same scripted responses over and over without actually resolving anything. I will now be escalating this matter through Fair Trading and my payment provider

Flowers ordered May 11th - arrived to me May 19th. A 'gourmet gift' was promised to the sender for myself, the person receiving the flowers - what eventuated was a packet of rice crackers - $2 at Woolies. Really!?? Gourmet - NOT! Chocolates, a candle, nice special soap - that would have been a nice additional gift. Customer service is terrible! The one star was for the roses - they were lovely and seemed fresh.

I would love to give all businesses that I deal with a 5 star review because I really want to think that each business I deal with deserves 5 stars. This week I feel like I was left with a sour taste in my mouth and it really isn't good. I dealt with Bloomex company through a different Web site origionally as it was an interstate flower … Read more

delivery. I still presumed the result would be beautiful and lovely and like the picture if not better. It was Bloomex that were making up the bunch of flowers and delivering them, not the company I originally first saw the flowers. The deals were the same on both websites, but the services very poor from Bloomex.

Such a disappointment. Plus the money spent wasn't worth it. I feel very ripped off.

It was for a special birthday and I was assured that they would receive them same day! But no not the same day. I rang in the late afternoon as they were supposed to get to my sister in the afternoon. They were like oh they were on the way hours ago, when I spoke to them. They did not arrive same day. Nor the next day. There was nothing wrong with the address as its in suburbia. Easy to find. I rang the next day. I was chasing them. Made 3 ph calls. They were saying oh we could give them to her that day. I was like, I would like fresh flowers and to redo the bunch of flowers. They said they would redo the flowers with fresh flowers and deliver them. I was also expecting nearly 80 roses and babies breath with lots of colour delivered!!! I was told that is what would happen!!!

I paid extra for extra roses cause she was my sister who was getting them and it was a significant special birthday and I couldn't be there. So I thought this would be a lovely thing for her.

It took 2 days for Bloomex to deliver "fresh flowers" with lots of "colour!" The flowers we not full of colour and good luck on nearly 80 flowers with babies breath in them.

My sister was really appreciative of them and loved the idea of receiving flowers. She said that they were not exactly fresh, that they were looking squashed when she received them and sad. She tried to fix them up when she got them. They were poor quality and she said service was bad on her side with zero apology when delivered.

If I could show zero stars that represented this company I would. I don't like doing bad reviews but not only was the service bad, the phone calls when I rang up were like 3 or so minutes if you were lucky then the ph disconnects and you have to ring up and talk to someone else and the ph call is again automatically disconnected and you may have to ring up again regarding making sure they were going to do everything they said as the conversation wasn't completed. This doesn't include on hold time waiting to talk to them.

Not happy with this business company at all.

Yes the flowers arrived 2 days later but they were not what was advertised.

False advertising - where is the colours and many flowers? - It had very poor service everywhere and delivery was bad.

This Business should be put OUT of business. I felt awful on Mothers Day, after receiving flowers from my Son, through this rip off company. I knew how much he would have spent and am only glad he never got to see what was delivered. Delivery guy did not bother to ring doorbell. Just left them there so I found them later. Big box, tiny bunch of… Read more

the smallest flowers. Broken petals, broken stems. No flower food in, which is supposed to be supplied. Tiny crappy jam jar vase was even too big to hold the rubbish bunch. Message was typed on the back of flimsy advertising material. Exactly the same story with the flowers sent to his Grandmother, via this Company. She didn't even get the jar. Got hung up on twice, when called to complain. Eventually told to email complaint but they have just ignored it. How is the Business still in Business!! My Mother's Day was spoiled because it upset me that they had ripped my Son off totally.

Payed extra for orchids and delivery for mother’s day which was the 10th. They arrived today the 15th dead and definitely not orchids. They won’t answer emails and phone calls won’t go through. Complete scam!!!

If i could give negative five I would. This is the absolutely worst online interaction I have ever had. My flowers ordered were not delivered on the day requested - I emailed and was told I would receive a 20% charge back, an upgrade and a little… Read more

'something' extra. Flowers were delivered three days later - the picture attached is what I received. I paid $150 for that! When I emailed back that I was unhappy as what was ordered looked nothing like what was delivered - I was told I would receive a full refund and to just wait for it to arrive into my bank account. After ten days, I emailed again to be told that as I had been given a 20% discount previously, and they had delivered 'something', that i had no recourse. You bet i am going to find every place i can to 'review' this absolutely disgusting business. Bloomex is a scam! Do not waste your money!!!