Bloomex

Don't ever use this company. I ordered a largish bunch of flowers to say thank you to my vets for caring for my elderly dog and they arrived squashed into a tall skinny cardboard box, they were damaged of course due to the lack of room, the vase was missing as was the card. Recipients are expected to arrange these flowers themselves?! I'd spent… Read more

some time carefully composing a lovely note for the card so I was embarrassed to have them receive such a dreadfully presented gift and no words with it.

I have no recourse as I didn't check immediately having been ill and told that I must do this within 24 hours of being delivered with photographic evidence.

This comapmy exemplifies the meaning of appalling service and deceipt.

he service was extremely disappointing. The flowers were far smaller than advertised on the website, and the price was excessive for such a poor arrangement. The flowers themselves were damaged and appeared old. The message card was printed on the same promotional voucher, which was inappropriate. Delivery was also delayed by one day. As… Read more

compensation, chocolates were offered, but instead we received $2 biscuits from Aldi, which is unacceptable.

To make matters worse, they have refused to provide a refund and continue to offer only a small store voucher, effectively forcing customers to purchase from them again despite the poor quality of their products and service. To anyone reading this, I strongly encourage you to support local florists instead of businesses like this one, which deliver poor-quality products and refuse to take responsibility. This experience felt like a complete waste of money and trust.

0 starts should be an option. How is this company still operating. They should be ashamed!! I got 3 bouquets for the 23/12. 1. Delivered to the wrong house and I was told to go search around the street. Refused to do anything as it had been delivered 2. Never arrived at all. Despite being told twice they were on there way. 3. Arrived and looked… Read more

nothing like what I’d paid for. Customer service team told me they look exactly like the picture and were acceptable. Requested a refund and they said no, I could have a store credit. When I said I would not use there company ever again after they could come through with the 3 bouquets I ordered they still refused to do a refund. This is a scam and I don’t know how they are getting away with it. Please ensure you report to scam watch and your bank. They should not be allowed to operate!!

do not use this company, they have been taken to court by the ACCC in Australia for taking over a million dollars from people's money the only reason i used them is because I use them once before and it was ok this time it was my mum's 90th birthday her flowers never turned up nor the win or card do not use them

My daughter sent me flowers for Mother’s Day, yesterday. I found them , quite by accident , standing in a box at the front door, in full sun, 3 hours after delivery. I was home, no one rang or knocked to say they were there. Some of the flowers were crushed and drooping. Not a good experience, wouldn’t recommend.

Don't waste your money on Bloomex hampers – We were sent a Bloomex gift box for Christmas that was appalling. Apparently, it was supposed to be gourmet chocolates and biscuits. In the shipping box was a hamper basket with biscuits, pretzels, fruit & nut mix etc, and loose packets of more biscuits and pretzels thrown in on top. All up there were 2-4 packets of each item e.g. 4 packets of the… Read more

same pretzels, 3 packets of the same biscuits. And each packet had tiny quantities e.g. the 4 boxes of chocolate covered pretzels were each 40g (6.5 pretzels), and everything we dared to try was awful, there was nothing gourmet about it. I felt so sorry about the money wasted by the sender - it wasn't even worth giving to charity. The gift message was at the top of the order slip which was stapled inside the card. All up this is the worst hamper I have ever seen. Bloomex should do the right thing and refund the sender of this order, and do something to improve the quality of the products, value, presentation and reputation.

The flowers were really dreadful; I was furious that they were not delivered in a timely manner to start with, then when they were delivered it was shocking display of flowers for the money spent.... I would high recommend you "DO NOT ENGAGE WITH BLOOMEX" save yourself the angst.... :(:(

We got some flowers today. 2 days late again. Also half dead again. For the second time . For a $65 for a few flowers ,when you can buy the same thing for $17 at woolies is robery. You should have never sent these

On MOnday I placed an order for flowers at 8am to be delivered that day and they were for a very special occasion. At 3pm tht day i received an email to say sorry we dont offer same day service in that area they will be delivered the next day. the next day came and nothing! i of course kept in contact but was given the run around. i was then told… Read more

they were delivered which they werent. on the 3rd day My Aunt who was meant to receive the flowers got a text to say they were coming that day, so i emailed to say, how can this be if they were delivered. I asked for proof of delivery which they couldnt supply. I paid extra to get a bigger bunch. when they arrrived at 4pm on the 3rd day, they looked nothing like what was ordered, they looked lunch a bunch of flowers you get off the side of the road. The service was horrendous and to think they took my money and delivered what they delivered. I will be taking this further. DO NOT USE THIS COMPANY! i read the reviews after i booked - BIG MISTAKE

STAY AWAY!!! Received a text message on the day of delivery to say they are delivering "tomorrow". Called up and was told they will look into it and call back. They did not. I Called back and demanded a refund only to be told "it has been processed and cannot be refunded".

Woeful delivery service and then lie about delivery. My mother was sent two separate deliveries via Bloomex. One was left on the roadside in front of her retirement village despite her villa number being on the delivery address. It was discovered two days later and totally cooked. Worse was when called the company lied that it was delivered to the… Read more

door and said they had photographic evidence but they would not provide it. The second delivery was not received and when the sender called Bloomex they claimed it had been delivered.

Paid for upgraded. Website states base is the picture. Extremely unsatisfactory. Pitiful box only contained bananas apples pears and oranges which began rotting before second day.delivered 7pm on the 9th unpacked immediately to fruit bowl began rotting am on 11th

Very disappointed Very disappointed Bought a gift pack on Saturday and confirmed delivery between 2 and 5 pm. Then I get an email few hours later saying it won’t be delivered till Wednesday. 4 days later. Monday was a public holiday. I wanted it there on Saturday for a friend that just had surgery. I should’ve check the reviews before ordering… Read more

but was in a hurry Then the bigger surprise when finally delivered (which was to late) the condition of the flowers were terrible, I felt so embarrassed the friend received these dead flowers.

Waste of money waste of time

Just don’t do it ! I don’t complain much and give a business a second chance but this place just doesn’t care. They offered a store credit which I did not accept. No way I’ll use this business again

Disappointed Dan

Extremely disappointing experience with Bloomex Australia. Would not recommend! My husband brought flowers for our anniversary, hoping to make the occasion special, and unfortunately, Bloomex completely let us down. The flowers arrived late, despite paying an extra $19.95 for same-day delivery. The arrangement was missing flowers that were… Read more

advertised, and the anniversary card that was supposed to come with it was completely blank.

What has made this experience even worse is the way Bloomex has handled our complaint. After providing photos as proof, we have been offered different amounts of store credit, with offers changing from $50 to $70 and now down to just $40. How does that make any sense?

I have explained that we do not want store credit because, after this experience, we will never shop with Bloomex again. We simply want a fair refund to the original payment method, including the same-day delivery fee we paid for a service that was not delivered as promised.

Instead of taking responsibility and resolving the issue properly, we are going back and forth trying to get a reasonable outcome.

Flowers for a special occasion should be something to look forward to, not something that causes this much frustration and disappointment.

I would strongly encourage others to think twice before ordering from Bloomex Australia. Based on our experience, the product, delivery and customer service have all been disappointing.

We paid for a service and product that did not meet what was advertised, and we are still trying to get a fair resolution. Absolutely not an experience I would want anyone else to have.

I ordered twice: Once through Bloomex last week and the week before, one week in advance for funeral flowers $167 (Bunches & Stems). This is deceiving as I went to ring up to complain and realise, it’s the same company or corporate office that deal with the orders and the same problems existed. Not only did they not deliver on time. They delivered… Read more

the week after and have not issued a refund because I was explained, Ma’am your order has already been delivered (5 days later). It’s criminal. The bloomex order was 2 days late and it stated the wrong message to a corporate recipient. They wrote on the message, ‘Yes please.’ when it was totally unnecessary and confusing. ‘Insane!’ These orders are delivered through a organised affiliation, that deliver through Australia Post and the flowers arrive half dead. So unprofessional and this company places no value on customers. Only to take your money. Only the delivery fee could be refunded not the full amount the representative stated.The flowers from bunches and stems were delivered after the funeral service with no use whatsoever and no money has been refunded. BEWARE!

Paid for same day delivery and 5 hours later was sent a text message advising flowers would be delivered 4 days later. I complained about this via email and was offered $5 refund and a complimentary gift to be delivered with the flowers. I advised not to send a gift as the flowers were for a grieving friend and I do not want a random item sent.… Read more

The flowers arrived with a box of water crackers (box open). Additionally the flowers were not what was ordered, they looked suspiciously like supermarket bought flowers. Photo 1 - flowers I ordered. Photo 2 - flowers received with ridiculous box of water crackers DO NOT USE THIS COMPANY.

Ordered standard bouquet for a friends birthday 2 days in advance specified delivery must be before 3pm as it’s a school. Delivery was made at 4.15pm on a Friday, too late! Returned to work on Monday to find the flowers in a box 1/2 dead.… Read more

Communication has been very slow with offers of $30-$50 credit, new delivery but no refund as it’s against their policy. Would never recommend this company, service terrible, quality poor, overpriced. Spent $58 plus $19.95 delivery.