AI reviews summary
The collective feedback for Bloomex indicates a severe and systemic failure in product quality, delivery reliability, and customer service. Sentiment is overwhelmingly negative, with numerous consumers categorising the business as a scam and highlighting a total disconnect between advertised products and the items actually received.
Pros
Cons
Verdict
Bloomex demonstrates a consistent pattern of failing to meet basic consumer guarantees, with products rarely matching website descriptions and delivery timelines being highly unreliable. Given the frequency of dead flowers, missing items, and the refusal to issue refunds, consumers are strongly advised to avoid this service for time-sensitive or significant occasions.
Can i give Bloomex zero stars?? I ordered a bunch of flowers for a dear friend who lost a family member. The flowers were delivered after the funeral and only once I rang and advised the flowers hadn't been delivered. The representative stated that they had to shut the shop. A curtosy call would have been nice. To make matters worse, the flowers… Read more
looked like half the amount advertised and without the requested jar. I will never use this incompetent company ever again. Shame on you Bloomex.
I paid for same-day delivery. Bloomex called to advise there was a problem and the flowers would be delivered the next day. Annoying, but I accepted it. Three days later, the flowers still haven't arrived. When I contacted customer service, I was told the order was "in transit" and would be delivered within 24 hours. No genuine apology, no… Read more
accountability, and no solution. When I said I would be leaving a negative review, the representative seemed completely indifferent. Flowers are often purchased for important occasions, and a delivery that is days late defeats the entire purpose. Poor service, poor communication, and a complete lack of customer care. I will never use Bloomex again and would strongly advise others to look elsewhere. If I could give them a rating of 0.5 I would - the only reason they are getting the 0.5 is because they called me!! The flowers were EXTREMELY IMPORTANT as it was for a loss and it now completely defeats my purpose in sending them to receive on the day.
Ordered some flowers for Sister-in-law's birthday. The flowers were delivered to the local Post office instead of the actual address. No attempt was made to deliver to the address. Got an Auspost message saying the item was awaiting collection. What the......that wasn't the arrangement! What if the person is disabled and cannot collect the item?… Read more
Bloomex offered to refund the delivery fee only. This company holds themselves to a very low standard. When I finally got through to complain, they hung up on me. Very poor customer service, highly unreliable and would not use them again.
Reviews with attachments
- +4
he service was extremely disappointing. The flowers were far smaller than advertised on the website, and the price was excessive for such a poor arrangement. The flowers themselves were damaged and appeared old. The message card was printed on the same promotional voucher, which was inappropriate. Delivery was also delayed by one day. As… Read more
compensation, chocolates were offered, but instead we received $2 biscuits from Aldi, which is unacceptable.
To make matters worse, they have refused to provide a refund and continue to offer only a small store voucher, effectively forcing customers to purchase from them again despite the poor quality of their products and service. To anyone reading this, I strongly encourage you to support local florists instead of businesses like this one, which deliver poor-quality products and refuse to take responsibility. This experience felt like a complete waste of money and trust.
0 starts should be an option. How is this company still operating. They should be ashamed!! I got 3 bouquets for the 23/12. 1. Delivered to the wrong house and I was told to go search around the street. Refused to do anything as it had been delivered 2. Never arrived at all. Despite being told twice they were on there way. 3. Arrived and looked… Read more
nothing like what I’d paid for. Customer service team told me they look exactly like the picture and were acceptable. Requested a refund and they said no, I could have a store credit. When I said I would not use there company ever again after they could come through with the 3 bouquets I ordered they still refused to do a refund. This is a scam and I don’t know how they are getting away with it. Please ensure you report to scam watch and your bank. They should not be allowed to operate!!
do not use this company, they have been taken to court by the ACCC in Australia for taking over a million dollars from people's money the only reason i used them is because I use them once before and it was ok this time it was my mum's 90th birthday her flowers never turned up nor the win or card do not use them
- +2
My daughter sent me flowers for Mother’s Day, yesterday. I found them , quite by accident , standing in a box at the front door, in full sun, 3 hours after delivery. I was home, no one rang or knocked to say they were there. Some of the flowers were crushed and drooping. Not a good experience, wouldn’t recommend.
- +1
Don't waste your money on Bloomex hampers – We were sent a Bloomex gift box for Christmas that was appalling. Apparently, it was supposed to be gourmet chocolates and biscuits. In the shipping box was a hamper basket with biscuits, pretzels, fruit & nut mix etc, and loose packets of more biscuits and pretzels thrown in on top. All up there were 2-4 packets of each item e.g. 4 packets of the… Read more
same pretzels, 3 packets of the same biscuits. And each packet had tiny quantities e.g. the 4 boxes of chocolate covered pretzels were each 40g (6.5 pretzels), and everything we dared to try was awful, there was nothing gourmet about it. I felt so sorry about the money wasted by the sender - it wasn't even worth giving to charity. The gift message was at the top of the order slip which was stapled inside the card. All up this is the worst hamper I have ever seen. Bloomex should do the right thing and refund the sender of this order, and do something to improve the quality of the products, value, presentation and reputation.
If I could give -0 stars I would! Terrible customer service & no resolution offered for their mistake! I ordered a baby boy balloon & blue, yellow & white flowers in mason jar to be delivered to my sister @ hospital who just gave birth to her son! Delivery was set for 28/7, Bloomex called to let me know it would be 29/7 before 12pm & they would… Read more
upgrade/add chocolate for the delay!
No chocolate was added, they added foul crackers!
Items were dropped off to wrong address, my delivery notes/instructions were very detailed & clear! They then corrected this after calling them 3 times! Originally they said not their issue!
The worst part is they delivered these ugly pink flowers, no mason jar, I had put clear notes flowers are for a baby boy! I called to complain & continued to be hung up on & when emailing requesting refund they said no they can only give store credit or replacement “hell no after their crappy service” I disputed with my bank resulting in CBA refunding full amount!
DO NOT USE THIS SERVICE! Unless you want to be stuffed around & deal with incompetent people!
Photos of what was delivered VS what was ordered & email of their response email!
& before you ask Bloomex like all your auto responses to other reviews my order number is 8981550445
I placed an order of flowers, the Blushing Muse Bouquet, and paid to supersize the arrangement. They did not provide same day delivery and what they sent were a handful of filler flowers. It looked nothing like the picture - they hadn't even bothered to use the right colours or flowers. I emailed them a photo and explained what had happened. I… Read more
gave them several days to reply. I also phoned them and the lady wanted to offer me a $25 credit (I would never use them again) for an order that cost over $100!! When I said that was not acceptable the woman put the phone down on me (I was speaking softly, no aggression, being polite).
I emailed them telling the the bouquet was absolutely tiny and frankly the flowers out the front of Coles and Woolworths are far nicer and much bigger than what we received. What they sent could not even be called an arrangement. I tried to resolve the matter with them and it was disgraceful.
I am extremely disappointed as was the recipient.
TO WHOM IT MAY CONCERN Unfortunately I got caught of these scammers. I wanted to send some flowers to my family member at the last moment. I ordered very expensive flowers and some more . Finally they have sent few old flowers and two packets of biscuits ( in Woolworths just $6/- worth) . I am going to do my best to stop this bogus seller. They… Read more
sell flowers in Adelaide, New South Wales, Brisbane etc . Almost everywhere in Australia. This person grab innocent people's money and playing this game for a long time. Please see the photos what I have ordered and at the end what my relative has received.
What was received is nothing like the fruit basket pictured, instead we got a cardboard box of old apples and oranges, no basket, no bananas, no grapes, no care. Received conflicting emails about delivery.
Find out how Bloomex compares to other Flowers & Gift Shops
Know better, choose better.
What a shonky company! My friend sent ordered flowers post-surgery, but they never arrived. As recompense Bloomex sent about $12 worth of crackers and biscuits. How does ACCC let them continue trading. Shame on everyone.
If there was an option for 0/5 stars this company would get it from me! I’m absolutely furious and disgusted of how this company is still operating, they are misleading their customers in thinking they’re buying a nice bouquet of flowers with the price you pay only for there to be a delay in the delivery, to be transported in a cardboard box and… Read more
the flowers don’t even look like what there advertised as, as you get a packet of rice crackers for the inconvenience! Photos below of what they were supposed to be, what they came in and what was actually delivered!
Update - images added. Order received day 4 at lunchtime. The image without the hand is what I ordered and I paid $150 to get the Super-Deluxe sized version!!!! The image with the hand, is what we received - only two roses, the rest hardly mesmerizing...., so literally paid $150 for a super-small size crappy arrangement. Absolutely disgusted with… Read more
these scammers!!! DON'T DO IT!
I ordered same day delivery for flowers in Bundaberg QLD - a centre that Bloomex advertised in under 'Mels Flowers'. Spoke to them on the phone and they assured me the arrangement (The Coastline) I had chosen was in stock in the area and would be delivered that day.
When the delivery hadn't been received, I called them back and was told that they had to ship it from Brisbane and it would be there three days later! Did they call and check if that was alright? NO!!!! I was livid and asked to have the order canceled and get a refund. Was told no and again told no when I asked to speak to a Supervisor....an obvious scam company based in Canada.
THIS IS NOT AN AUSTRALIAN COMPANY - they co-ordinate flower deliveries from Canada.
So we are on day four AFTER my order was placed, flowers have not been delivered as yet and I can only imagine what they will look like when they are received.
My experience with Bloomex was incredibly disappointing from start to finish. The flowers I received were poor quality and looked nothing like what was advertised. What made the experience even worse was the customer service. For over two months from the time I placed my order, I was repeatedly promised a refund that never came. Every time I… Read more
followed up, I was told it was being processed, but nothing ever happened. In the end, the only way I was able to get my money back was by disputing the charge with my bank. Terrible product, terrible customer service, and empty promises. Save yourself the frustration and order elsewhere.
Absolutely disgraceful customer service from Kylie when l called regarding the order not being delivered on the day it was suppose to be! Not only was she extremely rude, she LIED and said l had been called about the delay, them stated it was a voice mail that was left. Neither of these happened!! I asked for a refund as the guaranteed… Read more
delivery didn't happen and was told they never refund. But did offer to refund my delivery fee.... l didn't pay a delivery fee as l spent so much money on the flowers!!!! Now to the quality and lack of flowers that were eventually received. I ordered the Lavender Love and paid for the super sized bunch. There was not one purple/lavender coloured flower in the bunch that contained a total 6 actual flowers and a bit of greenery!!!
Below is the photo of the Lavender Love photos l believed would be delivered, the 2nd photo shows what was actually deliveted, the most disgraceful bunch of flowers that my Mother received for her milestone birthday. A bunch of flowers from Coles would of been nicer!!
Do not order from this company!!!!!
Son ordered flowers for me & sent my husband a copy of the receipt as they did not arrive on my birthday (although ordered the day before). Turns out they were delivered at 7pm (when we were out, but no video record of delivery guy ringing our doorbell, they were by our locked front gate, found the next day). Son paid AUD85 for one pink rose,… Read more
small mason jar & 5 scant generic stems plus 2 green leaves. I’m disappointed for my son spending his hard-earned dollars on flowers that might have cost $15 at a local supermarket. Verging on a scam to my way of thinking.
Latest follow-ups
I stated the flowers could be left on a table at the front door which is inside the gate. I also gave the phone number of the recipients. I ordered for Saturday as the homeowners would be at work during the week. Flowers were found by accident after… Read more
10pm Saturday night as mother went to collect teenager from work: outside the gate, in the street, in the rain. I rang the 1800 Bloomex number to request the name of the shop in PERTH WA so I could complain to them. The operator's English was so poor I had no idea what she was saying. She passed me onto Customer Support who said it was against policy reveal the shop's details. Why? They said they would give the shop a lower rating. I am doing my bit to give them a lower rating too. So if you are a florist shop in Perth and delivered flowers for my son's anniversary in Scarborough: Shame on you for your poor service. Check the in bud bit.All gives you the feeling that you are dealing Local, but you are not. WHY CHOOSE BLOOMEX AUSTRALIA? Australia-Wide Delivery — to metro and regional addresses, delivered to the door. Freshness Guaranteed — shipped in bud so your blooms open at home and last longer. fast nationwide delivery — order by 1pm in your delivery area. Family Owned Since 1998 — over 25 years of trusted Australian floristry. Best Value Guarantee — premium flowers and gifts at honest prices.
Follow-up · Company refused to disclose Perth florist so I gave the company the poor review. My handsfree tied.
We ordered sympathy flowers for my parents and not only did they not deliver the date I asked, they told me the florist didn’t have the flowers so they would replace them with similar flowers and upgrade the bunch to a deluxe to make up for the… Read more
mistake. My Mum sent me a picture of what was delivered and not only were the flowers NOTHING like the $100 bunch, it was sparse. I could have bought a way more beautiful bunch for half the price at Woolies. They would not refund and wanted to give me credit.. no thanks! I have never given a bad review but this was so disappointing especially at such a sad time for our family.
Follow-up · To answer some of the questions: They did confirm an upgrade via email and the flowers were delivered one day late. To further add anger to the situation my Mum sent a photo of the ‘card’ that came with the flowers and it is literally one of their discount flyers cut in half with the writing on the back. Photos attached. It actually became a joke in our family how bad they were.
Very dissatisfied customer – Ordered flowers on the 11th for delivery on the 22nd for a special persons birthday. No flowers by 3:00 on the 22nd so I called. Was told no delivery untill 23rd. I was not happy as I had given so much notice. Was sent an Email after phone call with… Read more
tracking information with expected delivery 24th. I paid premium price for less than acceptable service. Would not recommend this company to anyone.
Follow-up · I would never use Bloomex again. Didn't deliver on time & flowers were very poor quality.
Find out how Bloomex compares to other Flowers & Gift Shops
Know better, choose better.
Positive reviews
Proceeded with my order through the Online Chat. Kero the sales person was very helpful. Helped me with my selection and even managed to to an upsell. I'll review again once the bouquet has been delivered, but was assured it would be magnificent. Chat sales service was excellent.
Follow-up · Well needless to say the bouquet was a big disappointment. Nothing like what I ordered. Never order again.
I've been a loyal Bloomex customer for many years and have consistently had great experiences. When I recently encountered an issue with a delivery, the Bloomex team handled it with the utmost professionalism, they replaced my order promptly and offered a sincere apology. It's rare to find a company that handles complaints so well. I wholeheartedly recommend Bloomex and will absolutely continue to rely on them for all my special occasions.
Due to a misunderstanding I received some very nice flowers, but not what I thought I had ordered. After a mix up inadvertently dealing with the American division of From You Flowers, I got to talk with Bloomex/From You Flowers in Australia. I had asked for a partial refund of my original outlay and Bloomex paid half of what I had spent… Read more
(including postage) into my account. I couldn't be happier with the eventual outcome and give Bloomex a top rating. Roland Lindenmayer Tamborine Mountain, Queensland.
Negative reviews
Avoid Bloomex Australia at all costs. I ordered flowers on Saturday because their website confirmed they would be delivered on Sunday for a very important occasion. Sunday came and nothing arrived. When I contacted customer support, I was told the delivery had been pushed to Tuesday. By then, the occasion had already been ruined. I immediately… Read more
requested a cancellation and refund. They simply replied that the order would be cancelled—no apology, no explanation, no attempt to fix the situation.
It’s now been 10 days, the flowers were never delivered, and I still haven’t received my refund. I’ve contacted them multiple times by email and through their online chat, and they have completely ignored me.
False delivery promises, terrible customer service, no communication, and no refund. This has been one of the worst online shopping experiences I’ve ever had.
Save yourself the frustration and buy from a florist that actually delivers what it promises.
DO NOT USE If I could give it a zero star I would do not under any circumstances waste your money on this company they had a week to make sure they sent and delivered the correct items they didn't send it on time and it still hasn't been delivered and won't be until a week after they supposed to and they substituted items and didn't even tell me what they had changed to the order very very bad service completely unreliable
I am not happy with the service provided by this company. Advertised that they could deliver to Northern Territory. After placing the order phone call from Bloomex to advise that they cannot deliver. They could only provide store credit. I have tried to contact them via email and phone call it is so hard to get hold of them. Advise not to order with this company possible scam
Recent reviews
Ordered flowers online for next day delivery. Flowers were delivered 2 days later. The flowers delivered were not the ones I had ordered. When I looked in person the flowers were wilted and of a very poor quality. They did not match the quality of any product displayed on their website. Such a false and misleading company should not be able to operate in Australia. Do not buy from them!
I wish there was an option for no stars. This company is the biggest scam. I paid hundreds of dollars for a funeral sheath they advised me 2 business days before funeral; they couldn’t do. And thats when I rung them. They are refusing to refund my money. NEVER use them. To add to the hurt; they told me they had ‘spoken to my deceased father’ to confirm delivery to him. How utterly disrespectful
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.