Bloomex

If i could give negative five I would. This is the absolutely worst online interaction I have ever had. My flowers ordered were not delivered on the day requested - I emailed and was told I would receive a 20% charge back, an upgrade and a little 'something' extra. Flowers were delivered three days later - the picture attached is what I received.… Read more

I paid $150 for that! When I emailed back that I was unhappy as what was ordered looked nothing like what was delivered - I was told I would receive a full refund and to just wait for it to arrive into my bank account. After ten days, I emailed again to be told that as I had been given a 20% discount previously, and they had delivered 'something', that i had no recourse. You bet i am going to find every place i can to 'review' this absolutely disgusting business. Bloomex is a scam! Do not waste your money!!!

he service was extremely disappointing. The flowers were far smaller than advertised on the website, and the price was excessive for such a poor arrangement. The flowers themselves were damaged and appeared old. The message card was printed on the same promotional voucher, which was inappropriate. Delivery was also delayed by one day. As… Read more

compensation, chocolates were offered, but instead we received $2 biscuits from Aldi, which is unacceptable.

To make matters worse, they have refused to provide a refund and continue to offer only a small store voucher, effectively forcing customers to purchase from them again despite the poor quality of their products and service. To anyone reading this, I strongly encourage you to support local florists instead of businesses like this one, which deliver poor-quality products and refuse to take responsibility. This experience felt like a complete waste of money and trust.

0 starts should be an option. How is this company still operating. They should be ashamed!! I got 3 bouquets for the 23/12. 1. Delivered to the wrong house and I was told to go search around the street. Refused to do anything as it had been delivered 2. Never arrived at all. Despite being told twice they were on there way. 3. Arrived and looked… Read more

nothing like what I’d paid for. Customer service team told me they look exactly like the picture and were acceptable. Requested a refund and they said no, I could have a store credit. When I said I would not use there company ever again after they could come through with the 3 bouquets I ordered they still refused to do a refund. This is a scam and I don’t know how they are getting away with it. Please ensure you report to scam watch and your bank. They should not be allowed to operate!!

do not use this company, they have been taken to court by the ACCC in Australia for taking over a million dollars from people's money the only reason i used them is because I use them once before and it was ok this time it was my mum's 90th birthday her flowers never turned up nor the win or card do not use them

My daughter sent me flowers for Mother’s Day, yesterday. I found them , quite by accident , standing in a box at the front door, in full sun, 3 hours after delivery. I was home, no one rang or knocked to say they were there. Some of the flowers were crushed and drooping. Not a good experience, wouldn’t recommend.

Don't waste your money on Bloomex hampers – We were sent a Bloomex gift box for Christmas that was appalling. Apparently, it was supposed to be gourmet chocolates and biscuits. In the shipping box was a hamper basket with biscuits, pretzels, fruit & nut mix etc, and loose packets of more biscuits and pretzels thrown in on top. All up there were 2-4 packets of each item e.g. 4 packets of the… Read more

same pretzels, 3 packets of the same biscuits. And each packet had tiny quantities e.g. the 4 boxes of chocolate covered pretzels were each 40g (6.5 pretzels), and everything we dared to try was awful, there was nothing gourmet about it. I felt so sorry about the money wasted by the sender - it wasn't even worth giving to charity. The gift message was at the top of the order slip which was stapled inside the card. All up this is the worst hamper I have ever seen. Bloomex should do the right thing and refund the sender of this order, and do something to improve the quality of the products, value, presentation and reputation.

Absolutely terrible. 3 days late, flowers all brown and squashed. They won’t refund me. Horrible.

Received flowers from my work that were ordered and delivered 5 days late in poor condition

Flowers arrived dead, rotting and withered 13 days after scheduled delivery date.

This is THE worst company I have ever purchased from. After my previous drama with the order I was offered an $80 voucher… so to end the matter I ordered the $79.95 bunch and paid $25 shipping only to receive this. The smallest bouquet and a random cheap packet of biscuits (why?). This is such a waste of money. I would give zero stars if I could.

I spent $139 on a bunch and chocolate. The chocolates weren't the ones pictured. In fact they sent coffee flavoured of all things. The bunch was poorly put together and sparse. They take your money and dont care what they are sending customers. Stay away from Bloomex. See photos, what I ordered and what was delivered. I emailed the company and never recieved a reply.

I wish I looked at reviews before purchasing from these guys. 2 hours after my purchase I looked at all the bad reviews and I didn’t want to risk ruining my partners birthday so I cancelled via the chat feature. They said it would be escalated to management and a few days later I received refund minus $25 fee which in their terms & conditions,… Read more

wasn’t meant to be charged to after 24 hrs. I tried contacting them via the chat again & they said no it has to be cancelled within 1 hr so the assistant wouldn’t budge despite me showing screenshots of the policies. I then discovered they have ambiguous policy write ups so buyer beware in one section it states within 1 hour & another section it states free cancellation within 24 hrs these guys just have no idea what they are doing.

I'm disgusted with what they supplied and didn't look anything like the photo and a purchased the extra large bouquet and it was pidly ,,will never use or recommend to anyone !! Save your money and go to Coles,, picture of there website was the small bunch and I paid for extra big lol

UPDATE: The flowers turned up last night... 9 DAYS LATE and looking like it! (See photo's below). I can't believe they had the audacity to deliver these dead flowers!!! I paid $107.50 to have a bunch of flowers delivered to my daughter's apartment, on the Gold Coast. The flowers never arrived and she was at home working all day. They had her… Read more

apartment number, her mobile number and her email but never made contact. There is no phone number I could find for Bloomex so I had to go online and use their chat. First they agreed to deliver the flowers the next day but wanted me to pay another delivery fee, to which I said certainly not, as it was their stuff up. Then they sent an email a 7pm that night to say the initial flowers HAD been delivered (they certainly had NOT) and there is nothing more they can do. I tried to talk with them on their chat the next morning when I seen their email but they won't even chat with me now. I had a look online and seen other people have had similar issues with Bloomex, so I don't even think the flowers were ever sent. I called ING Bank which is how I paid Bloomex for the flowers and told them what was happening. They have cancelled my visa card and sent out a new replacement one and said they were forwarding this transaction to their fraud department.

I STRONGLY suggest you don't deal with Bloomex!

DO NOT ORDER FROM BLOOMEX - Their flowers are not as advertised, ordered a bunch of flowers over $100 and basically got a vase full of green foliage and half dead flowers, no roses or crysanthiums as per the advertised picture. Also DO NOT BELIEVE their SAME DAY Delivery advertising, they did not deliver same day. Flowers also looked half dead, … Read more

I complained to them and their response was we will give you a $30 store credit, what an absolute joke, I would never order from them again which I made quite clear, so thats what they offered rather than a refund cause they knew I wouldn't take them up on their offer of a voucher. Disgusting how people get ripped off and we have no leg to stand on to get our hard earned money back. We just keep getting ripped off by companies like this. So please DO NOT ORDER form BLOOMEX. I emailed multiple times and they even responded saying they agreed with the quality of flowers being unacceptable. What a joke this company is. I have attached photos so you can make your own judgement.

Paid $106 for arrangement to be delivered to my daughter the same day for her birthday! DID NOT ARRIVE!! After numerous phone calls and emails 5 days later they refused to refund and gave store credit. Left with no choice than to re-order I re-ordered the same arrangement and was then told now I have to pay for delivery as delivery is not… Read more

included when using store credit!! Extremely rude "customer service operators" DO NOT USE BLOOMEX EVER!!! The re-order FINALLY were delivered and guess what - They were wilted and NOTHING like what I ordered. I have attached pics - Purple are what were delivered Pink are what I ordered

Dead flowers for a friend who needed a happy smile and love. My friend had no idea who delivered the flowers except me because I let her know about the heartfelt note.