BMW Dealers

I am writing this public review to urge every single past, current, and future customer of Essendon BMW (and the broader Eagers Automotive network) to pull out their paperwork and double-check their contracts down to the exact timestamp. I fell victim to a highly deceptive point-of-sale finance trap here, and I will not stay quiet about it. In… Read more

mid-2024, I negotiated the purchase of a BMW interstate over the phone. We reached a clear verbal agreement on a discounted price excluding local state fees. On the morning of the transaction, the sales team issued an official Agreement for Sale matching that exact discounted figure, which explicitly included the pre-calculated federal Luxury Car Tax (LCT). My deposit was processed against those agreed terms.

Once they had my money, the sneaky sales tactics kicked in. Management verbally contacted me claiming they had "made a mistake" and "forgot to add the Luxury Car Tax on top." Less than three hours later on the exact same day, they issued a revised contract.

Because they used the verbal smoke screen of "omitted taxes," I didn't realize until auditing my records later that they hadn't just added a tax line item—they had covertly jacked the actual baseline price of the vehicle right back up to their original, un-negotiated asking price. They used a completely fabricated tax excuse to secretly wipe out my entire phone negotiation.

To make matters worse, this inflated, deceptive invoice was used to calculate my BMW Australia Finance contract, meaning I have spent the last two years paying a heavy interest rate on a ghost.

This is a textbook violation of the Australian Consumer Law regarding Misleading Conduct and Drip Pricing. A signature obtained through deceptive omissions and fabricated tax excuses does not make a contract lawful.

A formal dispute has been logged with BMW Financial Services, and files are fully prepared for Consumer Affairs Victoria (CAV), VCAT, and the Australian Financial Complaints Authority (AFCA). If you have bought a luxury vehicle from Essendon BMW, do not trust their verbal explanations at checkout. Check the timestamps on your sequential contracts.

BE CAREFUL! BE CAREFUL! Hey guys, I want to talk about an experience I had in the last month. I've wanted to stay anonymous so they don't do something to my car. But I went in for a service and I'm pretty ignorant to cars and of course as a woman the stereotype would be there. It was meant to just be for a service and when I was told to review… Read more

they wanted to add something for $950 which are rear brake pads. I called a friend who's a mechanic and they laughed. I've screen shotted the page because I think they have to advise if it's recommended or urgent and it just said recommended. They then tried to add other stuff. Do not ever fall for their bluff about the resale going down if it's not genuine BMW. Any authorised mechanic can stamp your logbook and a friend of mine took legal action because they tried to infer they couldn't honour that full circle deal because he didn't get servicing done. This was at another BMW. But now my car is telling me it needs attention and looking at their predatory crap this seems to be happening to many people. BEWARE. Get a second opnion and take a PDF screenshot of the page that way they can't say there are any safety concerns if it wasn't marked urgent.

Booked a recall appointment after being contacted and told parts were being held for me. 2+ months lead time. Called by local service centre in Daisy Hill, Qld, week before appt. "Sorry we've used all the parts and have none for you, and there are none currently on order". Worst service centre ever, just zero communication amongst themselves. Show details

Anyone can order your BMW car key with BMW Sydney. I bought my BMW brand new with two original keys, after a few strange incidents, I suspected… Read more

someone has my car key. I went to BMW Sydney, they told me to order a new key because BMW keys are sequentially coded, if it is the third key, then no one has your key. They gave me a new key, and it ‘magically’ works without pairing, and there is no service record of ordering and pairing of the key, except for the invoice they charged me. [Name Removed] from Sydney BMW explained: “because this was a parts purchase and not a service”. I replied to him: does that mean anyone can order a key of any car? I don’t know when they paired it with my car and if there are other key(s) being ordered. [Name Removed], Head of legal (BMW Australia) emailed me: ‘we reserve our rights in relation to any public reviews’.

Bmw doncaster are liers and theves. Thay stole proformance parts from my car and distroyed the car it has never been the same since. Thay lie to head office to cover up what thay did . I did not deal with ivan you lier . Staff are rude ,insulting… Read more

and dumb . Stay away from them if you value your car . Liers and thevis . Complaints are not dealt with . Thay lie to cover up what thay did . Ignorant and unsatisfactory, liers and theves .

Daughters Motorbike first went to BMW for warranty work on 3rd Feb 2026, Bike kept stalling in traffic, Bike is an automatic - no clutch. After 1 week, bike returned, worksheet says that bike was reprogramed and is now fixed. Daughter took bike for… Read more

a test ride, It stalled while going through round about. Nearly got rear ended. Dragged bike home. Called BMW again, they picked up bike again. Was delivered to Melbourne Motorrad on Monday 8th feb. I now got involved, Rang service department, took 3 days before call back. Explained in same words that daughter said but asked for a proper test run as a short hop around block is not sufficient. After 2nd test run, Bike failed big time. OMG they actually tested something properly. Spoke to Service manager last Thursday as we hadn't heard a word from them since that test run. He informed me that they have no idea on how to repair the defect currently waiting BMW Australia to get back to them, Would ring me on Friday 19th Feb to update me Now 24th Feb - NO Contact. Rang Melbourne BMW yesterday at least 5 times. No One answers phones. Rang this morning, Spoke to lovely receptionist this morning. Staff very scarce. Senior mechanics quit due to low wages. Some managers overseas on company junket (Receptionist didn't say this, just sleuthing on my part) Requested Call back from Service manager at aprox 10 am. Still waiting. Rang twice since, Phone rings out.

Bikes are fantastic, just don't go through Melbourne BMW.

In 2 days will start Ombudsman Proceedings as Melbourne BMW is just fobbing us off. Bike was bought solely through daughter's wages. Rides 110 KM/h freeway to get to work. She is now looking into competitors' bikes for trade in if she ever gets her bike back. this fault has appeared 3 times now. Bike not safe to ride as we no longer trust that Melbourne BMW is capable to do the repairs.

Rego is Victoria 3C4rt (please wipe rego Number) as I am just her Dad trying to Help.

I had an issue with the "After Sales Conditions" of my BMW M235i which only became apparent after three years of hte initail purchase. When contacting the dealership, the attitude of tteam that I dealt with could not have been more accommodating, helpful and a can do attitude. What could have easily turned into a very bad situation and negative… Read more

experience was dealt with quickly, efficiently and without any finger pointing or negative feedback. There are so many negative stories about car dealers but honestly the current management team are awesome and should be recognised publicly. Thank you Duncan, Pat and Connor. Great customer service and care, you definately restored my faith customer service culture.

A shout out for Doncaster BMW.I own an Alpina XD3.I was unable to source correct tyres anywhere in Australia.Doncaster BMW are the main Alpina office in Australia.An email to the Dealer Principal and they offered to order direct from Alpina for me.Great customer service.Thank-you. Show details

Had an excellent experience at Gold Coast BMW, thanks to Alicia. She was amazing during the car handover — incredibly knowledgeable, patient, and professional. She took the time to explain everything clearly and made the whole process smooth and enjoyable. A great first impression and a real credit to the team. Highly recommend asking for Alicia! Show details

Think twice before handing over your hard-earned cash. It’s all smiles and friendly service when you’re at the dealership purchasing a vehicle. But the moment they hand you the keys, everything changes. When there’s a problem, good luck getting any help. Suddenly, they don’t want to know you anymore. When you contact Head Office, you’re told… Read more

that the dealership is independently owned. There’s no help, no support, and no one seems willing to take responsibility when you have an issue that requires your vehicle to be inspected or repaired.

Once the sale is completed, you’re essentially on your own.

It’s extremely disappointing to experience this from a BMW dealership, especially after spending a significant amount of money on a vehicle. Customers deserve proper support and communication after the sale, not just smiles and promises when they are handing over their money.

BMW new car warranty doesnt mean nothing !!!!

The 118 BMW series 1 model is not safe to drive as on sunny days it has a serious visibility issue in sunlight. When the sun hits the front windscreen, it creates a mirror-like reflection of the entire dashboard, making it extremely difficult to see the road and drive safe.. The glare is strong enough that the windscreen behaves like a reflective… Read more

surface rather than a clear window. A similar problem occurs on the passenger side, where clothing and the passenger’s body reflect onto the window glass. When driving with the sun in front, the reflections make it unsafe to operate the vehicle. This is a significant design flaw that needs attention.

BMW's are amazing. The dealerships are con artists. Think about it... BMW only make $4000-$5000 per car, so how are they affording those multimillion dollar show rooms? By ripping people off with parts and servicing. Firstly, BMW don't make the parts, they just stamp them with their logo. You can buy the same parts anywhere for a fraction of the… Read more

price. My experience: 1. I had a 3 series that was jumping gears. BMW quoted me $9000 to fix the gearbox. After 5 mins on YouTube I found out it was a leaking rocket gasket that was sending the ECU crazy. $90 for a gasket and an hour later and it was running smooth again. 2. The wheel sensors get dirty and throw engine and abs codes. BMW quoted me $1500 to fix it. They wanted $75 for each sensor alone. I bought one for $10 online and the warnings went away. 3. They tried to rip a work friend off by charging $1900 for a service. We told her to shop around and it was $700. Then they tried to scam her by telling her her warranty would be void if she went elsewhere. That is a lie. I could sit here all day and talk about how these guys scam people.

I recently purchased a used BMW 3 series sedan from Hornsby BMW. The car itself is great but the experience at Hornsby BMW was disgustingly poor. It was advertised in false circumstances on Car Sales and I had to get NSW Fair Trading involved to resolve my claim. As soon as Hornsby BMW had my money they didn't want to know me. Used car Manager was… Read more

dismissive abrasive and rude and disrespectful. They stuffed up the Sales contract and delayed delivery of my car when I went to pick it up. I would NOT recommend Hornsby BMW to anyone.

My husband & I were so well attended to & briefed by Ms Jenny Wang, BMW Product Specialist today when we took delivery of our X1. She went above and beyond our expectation in her thorough & patient explanation of the car features & to coach us on how to maximize & utilise the technological interface of this extremely well engineered & designed… Read more

car. She created a sense of excitement & anticipation of the fun & joy we would have driving this car. I have no hesitation in recommending Ms Jenny Wang to anyone who is looking to buy a BMW,she will do a good job in answering your questions and guiding you through your decision making process.

I bought a BMW i4 and, within a year, it stopped in the middle of the road with many warning messages and degraded braking and acceleration, which I believe created a serious safety risk. The car had to be towed to a dealership and was diagnosed as a failure of the DSC unit, which took around three months to resolve. I was provided a courtesy car… Read more

only after escalation, and the vehicle supplied through SIXT was a basic Kia.

Due to the nature of the failure and the fact it happened so soon after purchasing a car worth over $80,000, I requested a refund or replacement, consistent with BMW’s supplementary warranty wording and consumer guarantees. Brighton BMW did not offer a refund or replacement, and I had to follow up many times and escalate through BMW Australia. Based on my discussions, my understanding was that the fault would need to occur multiple times to be treated as a “major failure.” In my opinion, that did not align with the seriousness of what occurred.

As a side note, when I later asked about a buy-back option after around a year, I was offered $45,000. For anyone considering a purchase, it’s worth factoring in potential depreciation and resale outcomes.

Based on this experience, I do not recommend Brighton BMW or BMW in Australia.

Received excellent attention to my enquiry, especially from Shakura, on a casual inspection. We had our needs worked out but not the model to suit those needs. Service was so good that our casual inspection turned into a sale.

Bought an X2 in September 2021 with a five year service package included. In 2024 was overseas from mid August to late October and had to push annual service out to November. This year I will be away November until 4th December so booked a service… Read more

for Monday October 27th. NO says Melbourne BMW Kingsway, if you want that date you will have to pay for the service unless you delay until November - seriously 5 days! Absolute con that 5 years service is included. My partner and I have had 6 BMW’s between us, but this is the very last. I will not be buying another one and I change my car every 4-5 years, so over the next 20 years that is the loss of 4- 5 new car buys. Oh and BTW car has done just over 17,000 klms to date, so is still like new, nothing major needed. There is no focus on the customer in this dealers customer service department.

⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Stefanie Keating at Essendon BMW! I’ve been a regular customer at Essendon BMW, and I have to say that Stefanie Keating from the service department is truly outstanding. She’s been looking after both of my BMWs for some time now, and I couldn’t ask for anyone better. Stefanie consistently goes above and beyond… Read more

to ensure my cars are always in perfect working order. She takes the time to explain what’s being done, keeps me updated throughout the process, and always makes sure everything is handled with care and professionalism.

What really stands out is Stefanie’s attention to detail, honesty, and genuine commitment to great service. I have complete confidence that my vehicles are in the best hands every time I bring them in.

It’s rare to find someone who combines such deep product knowledge with a friendly, customer-focused approach — Stefanie does exactly that and more.

Thank you, Stefanie, for your continued dedication and for always making the service experience at Essendon BMW so smooth and enjoyable. You’re an absolute asset to the team!

I am writing to express my deep disappointment with the service I recently received from Canterbury BMW regarding my 2018 BMW X3. I initially brought the car in for a full diagnostic (as the engine light was illuminated), which identified multiple faults. After discussing the findings with a BMW representative, I authorised the repair work in… Read more

good faith at a quoted cost of $5,xxx.

Since then, I have been calling every two weeks for updates. Despite this, after more than two months, I still have no car, no meaningful progress, and no clear communication from BMW.

To my surprise, two months later I was presented with a further work report requesting an additional $4xxx, bringing the total estimated repair cost more than 10k. When I questioned this, BMW advised that these faults were “not out of the ordinary” and explained that the original estimate had not included all of the necessary work.

This experience has been extremely disappointing. The customer service has been appalling, the communication inadequate, and I feel misled about both the nature of the problem and the true cost of repairing my vehicle. This has caused me to lose trust and confidence in BMW Australia, a brand I once associated with quality, transparency, and customer care. I would appreciate a clear explanation of how this situation was allowed to occur, and what BMW intends to do to restore my confidence as a customer.

Just wanted to provide positive feedback and highly recommend BMW Essendon Fields VIC for their professional and outstanding service, special thank you to Michael B and his team, especially Zara Show details

BMW Brighton Service Team - Fantastic service throughout the three years I serviced my car here. Recently I break my back and dealership offered to pick up the car from my place for service and return it back. Each time the service is explained in full details to me and I highly recommend Brighton BMW Service!!! Show details

Given my recent service, I just wanted to share and provide my feedback in resolving the issues which were raised. Firstly, I’m very appreciative in how expediently the issues were resolved by John M as well sense of urgency you demonstrated while keeping me updated. I can truly say John M exceeded my expectations as well going beyond the call of… Read more

duty.

Secondly, with my continuous interactions with John M during previous services and other vehicles, I can say John M always places the customer at the forefront as demonstrated by your excellent customer service mindset and high professional attitude and ethics!

John M is truly an asset to NorthShore BMW Service team as I want to recognise your valuable contributions and positive impact on the team. Thank-you very much John M for your support and exemplary customer relationship making the BMW ownership a pleasure!

I definitely recommend NorthShore BMW Service as they strive to provide excellent customer service from Sales, Parts and Service.

I bought a BMW expecting luxury. Loved the car, but not the service. The staff at BMW Australia lied to me. I have proof, but BMW Germany do not provide an email address. I will take legal action if I must, but should not have to. I paid for a premium product, instead I got people that do not stand behind their product. The Takata airbag recall (for BMW airbags involved in deaths of BMW motorists) is a nightmare. Show details

On Friday the 23rd of May 2025 I was booked in for an electrical fault report with the airbag symbol coming on and off Instead 51/2 hours later I paid an enourmous amount to have a roadworthy vehicle returned in my opinion totally demolished in the electrical area NO front windows one totally inoperable the instrument panel gone non functional… Read more

And the Service Manager when I phoned them said some of their equipment was not suited for the E46 2002 said he would ring back You guessed it NO SHOW The worst part was having to drive home as I had a sick wife in a legally unroadworthy vehicle from a supposebly reputable BMW Dealership? Yes for your own review Glenelg BMW. Here we go no apologise no offer to refund monies paid for a totally incompetent electrical INSPECTION. WE ARE INTO OCTOBER STILL DYSFUNCTIONAL.