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Overpriced, money-hungry, dishonest
BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.
Be warned that Waverley BMW is dishonest
Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.
Duped at point of sale
I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.
Atrocious and dishonest service from Melbourne BMW Southbank
AWFUL Service from BMW Southbank in Melbourne. We experienced mechanics with questionable skills and non-existant aftersales customer service.
We recently had a puncture in our brand new car and decided to take it to their service centre. They refused to show the position of the nail until after replacement. They insisted that a new tyre was the only option as it was supposedly a runflat. We managed to get a picture of the nail afterwards. The damaged was deemed repairable by another shop and they also confirmed the tyre was NOT a runflat but ...a performance michelin series. Why did the dealership lie to customers? Furthermore, it took them 7 hours to order the new rubber and replace it. During the process, the mechanics managed to damage the finish on both the inside of the wheel were the old weights were removed, and on the outer edge of the rim. The damage was immediately visible when we collected the car. Being a brand new vehicle, we asked for a replacement wheel but they rudely refused. After much arguing and showing them before and after photographs of the rim, they offered a repair, which was unacceptable given the diamond cut finish on the wheel. Only a specialised machinist can replicate the same finish on those M wheels! They had also performed a "software update" and reset all configuration, causing errors on the dash. The service advisor wanted to keep the car overnight to check the "errors" as they had no idea how to diagnose and retore the required coding. These guys are amateurs and time wasters. Rude, Arrogant, Careless and Incompetent team! That place is a disaster for anyone who treasures their vehicle. We will NEVER buy another BMW for the simple reason that the dealers and after sale service are pathetic. What happens behind their showroom is disgusting. Most of their customers are wealthy people that do not care and they get away with shoddy work. If you have to service your BMW, take your car elsewhere to avoid unecessary issues and stress as a result. Shame on you BMW!
Big thank you
After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Used car BMW Rushcutters deceptive sales practices entire team
Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.
*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .
Worst call back from a BMW Dealership
Got a call back from the North Sydney BMW and was surprisingly abrupt. I had gone in a couple of days back to sell my 1 year old BMW X1. After asking a couple of questions about the car, the person says okay I am not interested in buying your car and I was so surprised I had to almost beg him to tell me why. Certainly expect better quality of people interaction.
Used car salesman were extremely pushy.
I had a conversation over the phone in regards to a used Honda Accord they had in stock. I was prepared to pay a figure which was a couple of thousand under their asking price. I made it clear that was all I would spend. The salesman asked if he could do that price, would I commit to buying it over the phone. I stipulated it would be negligent to buy it without seeing it at least, so we arranged a time for a viewing.
I viewed the car and noticed it had a scratch but was assured it would be polished out if I purchased it. That was fine.
- Verified customer
Worthingtons BMW Kariong NSW
We recently bought a BMW 328i. Had our first service done yesterday at Worthingtons. As soon as we walked into the service area, we were greeted by a gentleman (who we found out later was the owner) and this was the start of an excellent customer service experience! We were well taken care of whilst our BMW had its service. We were offered great coffee, cheese and biscuits, health bars and Netflix while we waited. A lovely lady (I found out later was the other owner) took care of us during this time and spoke to me about my car and helped answe...r questions I had and informed me that I can call their ‘Genius’ if I have more questions. Felt special and welcomed and my car also got a clean including a vacuum. Well done Worthingtons. I will definitely be back! Only negative was we found it difficult to find where to go to the Service area.
Melbourne BMW treated me so well
I purchased a second hand car from Melbourne BMW and I can’t praise them highly enough for their professionalism, fairness and for going above and beyond to make me happy.
Very disappointed service
Had told by friend that BMW near Valley had bad customer service.
Own experience: The service advisor proved all those people right. The way people talk to you there and the whole customer service experience was rude and no respect. Would not ever going there for service.
My vehicle was in AG basic service yesterday from 10 am to 1 pm at Canterbury BMW.
After I returned home, found someone input F word to my navigation screen. Also, my black box line took off.
The reviewer stated that an incentive was offered for this review
Awful sale service, terrible follow up. Lied to us, incorrect contract
Bought an X1, demo, 36 km, 2 months old. Were told it included Advantage package under our corporate as an incentive to buy!
This wasn't included in our contract, and we did not realise. They said they would amend it and gave us the included free service twice, but never amended it.
Very rude when spoke to BMW Australia.
Recommend against this and despite planning to buy a second vehicle, will never go to them again.
Rude and not accepting their failure!
Crick's have been putting the wrong oil in all cars on the coast. This starts the ageing process, make crick's millions, crick's warranty - Charter boat "What' charter boat Sunshine coast owners of lemon cars are struggling to defend their consumer rights to end nightmares.
Coastline BMW is the worst dealer in Australia!
My wife’s BMW started blowing smoke 6 months ago so I immediately called Coastline BMW and told them. The girl on the phone told me she would speak to the mechanics and call me back. Later that day she called back and told me that it was normal and not to worry. Three months later I bought another BMW from them and while I was in there picking it up I told them that it was still blowing smoke occasionally which they again assured me was normal. A couple of months later the car went into safety mode so we took it straight into their service cent...re. Upon inspection I was told it had a failed fuel injector which was around $1800 to fix. The part was ordered but after they fitted it they told me there was internal damage to the engine block and I would need a new one which was $20,000. I did some research and found out that the first sign of a failed fuel injector was blowing black smoke and if not fixed quickly will destroy the whole motor. I complained to them that’s wasn’t happy and that their poor advice which I believe was negligent had resulted in my engine being destroyed. I found a second hand engine elsewhere (as they wouldn’t help me with anything second hand nor would they install it) for a cost of $7000. When I went to pick the car up they gave me their bill for almost $1800 for the fuel injector before I could take the car to be repaired. I argued that it was their incompetence that caused the issue in the first place but they refused to budge and made me pay the $1800 for the injector that they installed on a blown up engine that was destined for the rubbish tip! No apology given, nothing but arrogance and greed. I could not be more unhappy with my experience with BMW and I will never buy another one. Absolutely appalling customer service and complete incompetence in their service team! Disgraceful!!
Westcoast BMW is a dodgy authorised BMW dealership.
We bought a BMW from Andy Chew at Westcoast BMW with the contract explicitly stating that they would replace "Rear Brakes" authorised by Will Kopera. As soon as we picked up the vehicle, we then subsequently noticed the brakes had not been done the next day. Westcoast BMW now refuses to carry out the repairs as per the contract agreed in writing.
Very disappointing to get such dodgy treatment from an authorised BMW dealership.
Canterbury BMW the best customer service dealership in NSW
Joseph Oliveri (Service advisor) & Russell (Workshop supervisor) both have been looking after my previous and current BMW cars and given me the best and helpful advise everytime I sent my car for service or repairs. I feel like a value customer. Highly recommended BMW dealership.
Experience with Melbourne BMW
The initial communication was less than satisfactory but the Sales Manager Tim reacted quickly once he was looking after my case. He was able to clear the confusion and is trying to work out a solution. Will update again if all goes as promised.
You must lucky. We have a terriable service m
Bad service got moneys don’t care brought many cars in our time this is no service at all never ring back still waiting for that call. Will never go there again and ask them for anything very dissatisfied.
The reviewer stated that an incentive was offered for this review
BMW Launceston worst customer service I've encountered ever.
After purchasing a new BMW X5 which we absolutely love, the dealership changed hands. The new dealership cannot even manage to call customers back. Apparently there is a lady by the name of Sam, that is the only one capable of doing anything in customer service. On three different occasions and a total of 6 phone calls I have been told Sam will have to call me back. So far I have never received a return phone call, despite checking every time that the phone Number is correct. Funny thing is that we just purchased a new car, even though we ...loved our BMW we didn't even look at their current range. At a recent lunch we discussed our experience with others and it turns out that 3 others at the table had exactly the same experience. They all said that they wouldn't ever go back to the dealership. Big winners Porsche 2 cars, Audi 1 car, Volkswagen 2 cars. All stated that they loved Their BMW's but would not go back to the dealership. Just proves customer service is still King. Keep up the good work Sam your opposition would love you.
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Questions & Answers
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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