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You but your dream car and then you have to deal with after sales service awful
I had the best experience purchasing my BMW in Adelaide 4 years ago BUT then comes the after sales service which is so dismal I’m about to buy another car but this time from Mitsubishi Every time I take my car in for a service or repair I dread it
BMW Rushcutters Bay Appalling & Pathetic Service
Warning - Do not buy a car at BMW Rushcutters Bay. Their aftersales service and customer care is appalling.
I have a BMW X5 with just 60,000klms. The car was purchased at BMW Rushcutters Bay and has always been serviced by them.
Two Major Issues have occurred with the car recently:
1 - Faulty Flap Valves which now requires a new Manifold
2 - Turbochargers blown which now requires two new Turbo's
I just found out yesterday that BMW Rushcutters Bay Failed to carry out an engine oil and filter change when the car was brought into them for ...a Full Service last January. But yet BMW Rushcutters Bay are trying to push the blame onto me. I cannot understand why they would not have changed the engine oil and filter when a full services was requested. The reason the turbos have blown is as a result of BMW Rushcutters Bay Negligence!
Beautiful Car, BAD QUALITY AND NOT RELIABLE
When I bought my BMW I was over the moon! 4 years later, everything changed. There has not been a year since then that I hadn’t spend at least $6,000 to keep it working. Every time the car goes to service, I receive a phone call saying that something in the car is not working and not safe, so I have to spend between $3,000 to $10,000 to be able to get the car back in a safe condition so I can drive it again. I have spoken to other BMW owners. The sentiment is similar. I do not recommend buying BMW. It is not a reliable car.
Loan Car Warning
I have been using loan cars from Doncaster BMW for a number of years and just found out that I would be potentially liable if a nail punctures a tyre. Why is this not common knowledge. I had a loan car that had not been checked with me when I took it. Upon its return I get a low pressure warning and let the Service Centre know when I return it. I am informed that I could be liable for the insurance excess as even a screw in the tyre becomes my liability. How ridiculous. This screw could have already been in the tyre. Who would know given the haste in which the car was given to me without the appropriate checks. Is BMW serious. Do they value customers so lowly. Never again!! From now on I will service my car elsewhere.
Due to COVID 19 my usual service City BMW suggested that I do my yearly service of my BMW I3 at the South Yarra agency, which is less than 5 kms from my home. A lady called Sorshia Towers took care of me in an excellent way, from the moment I brought my car in, through providing me with a loan car until the completion op the service. I felt that she deserves a compliment and was waiting the usual survey to express my opinion, which never came. For this reason I am using this platform to comment on on Sorshia's exceptional service. Thank you Sorshia.
Service not happy at all
Would never recommend BMW Southport , have delt with these guys for 8 years to look after my BMW X1 , . It was time to sell , so I needed a road worthy think everything would be ok as to the way I looked after my car , well big surprise , as all I needed was the road worthy took it to a mechanic locally that deals with European cars , only to be informed that the front brake pads were below road worthy standard as well as the rotar cuffs and the sensor needed to be replaced ,. . The funny thing is I only had the car serviced around 6 - 8 weeks...prior , did they even check ????? Or mentioned we will have to keep an eye on it ?? No they did not . And I don't even drive the car often , on an average 40 klms a week , not 400 or 500 klms a week , only 40 klms a week . The brain boggles , I had every intent to by a new BMW again . Sorry BMW you have lost a very good customer and will be notifying others not to use BMW Southport
Highly Rated- Most Professional And Flawless Customer Service Experience!!! 100%
These guys restored my car back to its original Performance and standard!!!!
I recently had a negative and highly costly experience at a mechanic who I had entrusted my car with, that had stolen original parts and undergone work that was not approved. The car was an absolute mess, leaking oil, blowing smoke, leaking coolant, timing chain loose!! This was after I had spent $4000.
Upon taking the car to Canterbury BMW, I was distraught and completely emotional as I now had an unroadworthy vehicle.
These guys, ALEX, did such an amazing job in re...
Thank you to BMW Sydney Rushcutters Bay. Bought my 320d on line while in North Qld. Great service & communication during the process including finance. Job well done. Very polite & professional. Took a while to get it up to Nth Qld with transport, but was as per scheduled. Thank you.
Not care the car itself but the money
Leave your car somewhere but BMW brisbane fortitude valley. They employed those young inexperience technicians and not care about your car but your pocket money.
Hope the service to the car is up to the reputation of BMW’s name.
literally the worst company I have ever dealt with in my life. They lie, they are incompetent they are dishonest. We have had issue with a car we purchased from the start. They can't fix it they don't know what it is and they have had the car for days at a time and nothing has changed in 18 months..... Nothing is fixed, Nothing is better, they lie constantly and hide things from you. NEVER BUY A CAR FROM THESE THEIVES!
BMW Waverley - great deal on a brand new M car and such pleasurable experience. Trent and Tim were patient, took time to understand customers preference, open to negotiation, clarifying all the questions, ethical and moral. Took time to explain the car and the dealership had great options for cars to choose from. Ended up buying with complete happiness.
BMW Sydney - Drop the ball - AGAIN
A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.
Melbourn BMW Southbank
I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.
Best Experience excellent salesman
I brought a car today from MELBOURNE BMW
I can’t believe how easy the experience was, my wife and I were so comfortable with no pressure what so ever, I was greeted by ROGER and MANAGER MICHAEL these guys are true down to earth gentlemen, they are highly experienced and by there word, something that’s very hard to find in that industry.
I have brought many cars in the past 30 years, but this was by far the best and friendliest dealership I have ever experienced. If you are wanting to buy a second hand car or a new car without ANY pressure or fear of being ripped off.
Then Melbourne bmw is the place to go best prices with the best salesman.
American charge socket fitted to Australian i3
I really hate giving bad reviews but 3.5 years of patiently thinking of bad service as bad luck has come to a head. My i3 is an engineering marvel however there was a fatal flaw in the 2016 to 2018 model which has since been corrected in 2019 model. It was fitted with an American charge socket which makes it impossible to fast charge at an Australian public charger. BMW Australia refuse to correct or even acknowledge the problem and BMW North Shore want me to embark on a customer pays correction. Two things I made perfectly clear to the salespe...rson before purchase, my i3 needed to be fast charging and the cars primary part (the battery) needed to be available in Australia. BMW lied and the salesperson lied, my i3 cannot be fast charged and when my battery was damaged, I had to wait 4 months without my car for a part to come by boat from Germany. UPDATE. BMW North Shore are paying for the adaptor to solve my charging problem, beggars belief I had to go to Consumer Affairs to get it done. If BMW Australia want to be in the electric car market then they need to act like considered electric car makers. This engineering error was terribly dealt with and the after purchase customer care was even worse.
Servicing at BMW Rushcutters Bay
I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.
Questions & Answers
Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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