Provided me with wrong spare key. Had to take the car in twice to find out the issue and instead of fixing the issue. Made it worse by swapping the fob on working key and that stopped the remote functions on it.

literally the worst company I have ever dealt with in my life. They lie, they are incompetent they are dishonest. We have had issue with a car we purchased from the start. They can't fix it they don't know what it is and they have had the car for days at a time and nothing has changed in 18 months..... Nothing is fixed, Nothing is better, they lie constantly and hide things from you. NEVER BUY A CAR FROM THESE THEIVES!

BMW Waverley - great deal on a brand new M car and such pleasurable experience. Trent and Tim were patient, took time to understand customers preference, open to negotiation, clarifying all the questions, ethical and moral. Took time to explain the car and the dealership had great options for cars to choose from. Ended up buying with complete happiness.

A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.

I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.

I brought a car today from MELBOURNE BMW
I can’t believe how easy the experience was, my wife and I were so comfortable with no pressure what so ever, I was greeted by ROGER and MANAGER MICHAEL these guys are true down to earth gentlemen, they are highly experienced and by there word, something that’s very hard to find in that industry.
I have brought many cars in the past 30 years, but this was by far the best and friendliest dealership I have ever experienced. If you are wanting to buy a second hand car or a new car without ANY pressure or fear of being ripped off.
Then Melbourne bmw is the place to go best prices with the best salesman.

I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.

This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.

I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again

BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.

Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.

I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.

After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Joe K.

Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.

*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .