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BMW Dealers

BMW Dealers

2.1 from 234 reviews

Reviews

2.1

234 reviews
5
(56)
4
(4)
3
(5)
2
(16)
1
(153)
  • Product Quality
    2.8 (34)
  • Return Claim MadeYes (3) · No (34)
  • Customer Service
    2.1 (39)
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FALAK

FALAKGreater Melbourne (Metropolitan), VIC

Faulty Key

published

Provided me with wrong spare key. Had to take the car in twice to find out the issue and instead of fixing the issue. Made it worse by swapping the fob on working key and that stopped the remote functions on it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBMW KINGSWAY
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HLSL

HLSLMetropolitan Adelaide, SA

Dishonest liars

published

literally the worst company I have ever dealt with in my life. They lie, they are incompetent they are dishonest. We have had issue with a car we purchased from the start. They can't fix it they don't know what it is and they have had the car for days at a time and nothing has changed in 18 months..... Nothing is fixed, Nothing is better, they lie constantly and hide things from you. NEVER BUY A CAR FROM THESE THEIVES!

BMW Waverley

published

BMW Waverley - great deal on a brand new M car and such pleasurable experience. Trent and Tim were patient, took time to understand customers preference, open to negotiation, clarifying all the questions, ethical and moral. Took time to explain the car and the dealership had great options for cars to choose from. Ended up buying with complete happiness.

Customer Service
Product Quality
Store LocationBMW Waverley
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Sal Field

Sal FieldHunter Region, NSW

  • 4 reviews
  • 4 likes

BMW Sydney - Drop the ball - AGAIN

published

A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.

Customer Service
Product Quality
Return Claim MadeNo
Frank D

Frank DGreater Melbourne (Inner), VIC

  • 3 reviews
  • 4 likes

Melbourn BMW Southbank

published

I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.

Return Claim MadeNo
Store LocationMelbourne BMW Southbank
Carlo

CarloGreater Melbourne (Outer), VIC

Best Experience excellent salesman

published

I brought a car today from MELBOURNE BMW
I can’t believe how easy the experience was, my wife and I were so comfortable with no pressure what so ever, I was greeted by ROGER and MANAGER MICHAEL these guys are true down to earth gentlemen, they are highly experienced and by there word, something that’s very hard to find in that industry.
I have brought many cars in the past 30 years, but this was by far the best and friendliest dealership I have ever experienced. If you are wanting to buy a second hand car or a new car without ANY pressure or fear of being ripped off.
Then Melbourne bmw is the place to go best prices with the best salesman.

Return Claim MadeNo
Store LocationMelbourne bmw
Terry C.

Terry C.Sydney, NSW

American charge socket fitted to Australian i3

published
Customer Service
Product Quality
Store LocationBMW North Shore. Chatswood
Jennifer

JenniferSydney, NSW

Servicing at BMW Rushcutters Bay

published

I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBMW RUSHCUTTERS BAY
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Shibu J.

Shibu J.Perth, WA

  • Verified customer

Poor after-sales support

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuto Classic Burswood
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orange m.

orange m.Canberra 2600, ACT

  • 5 reviews
  • 3 likes

BMW Rolfe Phillip - DISHONEST, condescending and shonky

published
Customer Service
Return Claim MadeNo
Store LocationRolfe classic BMW Phillip
wglenn

wglennSydney, NSW

  • 7 reviews

damaged vehicle

published

This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBMW Artarmon
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1 comment
wglenn
wglenn

please add this to the above. glove box exterior trim now has a split. This is new and not present prior to North Shore BMW. A split like that happens when excessive pressure applied

Phil L

Phil LSydney, NSW

  • 2 reviews
  • 1 like

Poor customer service experience with BMW

published
Customer Service
Return Claim MadeNo
Store LocationRushcutter's Bay

Very dishonest dealers

published

I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again

Monty G.

Monty G.Greater Melbourne (Inner), VIC

An Exec. and dealership that is committed to providing value to customers.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne BMW
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Professional Reviews

Professional Reviews

  • 5 reviews
  • 8 likes

Overpriced, money-hungry, dishonest

published

BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.

Customer Service
Product Quality
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Paul M

Paul MGreater Melbourne (Outer), VIC

  • 5 reviews
  • 6 likes

Be warned that Waverley BMW is dishonest

published

Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWaverley, Victoria
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Mel

MelQueensland

  • 8 reviews
  • 2 likes

Duped at point of sale

published

I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBMW Kingsway Melbourne
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Atrocious and dishonest service from Melbourne BMW Southbank

published
Customer Service
Product Quality
Store LocationMelbourne BMW, Southbank
Joe K

Joe KSydney, NSW

Big thank you

published

After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Joe K.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTrivet Classic cars Parramatta
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Expert

ExpertSydney, NSW

  • 5 reviews
  • 5 likes

Used car BMW Rushcutters deceptive sales practices entire team

published

Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.

*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRushcutters bay BMW
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Page 1 of 12

Questions & Answers

John Mc

John Mcasked

Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
John.

1 answer
John Mc
John Mc

This is a used car from a BMW dealer.

Niro

Niroasked

Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne

No answers
Angry contractor

Angry contractorasked

Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?

No answers

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