??!
1 photo
BMW Dealers

BMW Dealers

2.1 from 219 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
52
4 star
4
3 star
5
2 star
16
1 star
142

Paul M

Paul MGreater Melbourne (Outer), VIC

  • 5 reviews

Be warned that Waverley BMW is dishonest

published

Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWaverley, Victoria
See all answers

Mel

MelQueensland

  • 6 reviews

Duped at point of sale

published

I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBMW Kingsway Melbourne
See all answers

Atrocious and dishonest service from Melbourne BMW Southbank

published
Product Quality
Customer Service
Store LocationMelbourne BMW, Southbank
Joe K

Joe KSydney, NSW

Big thank you

published

After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Joe K.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTrivet Classic cars Parramatta
See all answers

Expert

ExpertSydney, NSW

  • 4 reviews
  • 3 likes

Used car BMW Rushcutters deceptive sales practices entire team

published

Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.

*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRushcutters bay BMW
See all answers

Rahul B.

Rahul B.Sydney, NSW

Worst call back from a BMW Dealership

published

Got a call back from the North Sydney BMW and was surprisingly abrupt. I had gone in a couple of days back to sell my 1 year old BMW X1. After asking a couple of questions about the car, the person says okay I am not interested in buying your car and I was so surprised I had to almost beg him to tell me why. Certainly expect better quality of people interaction.

Customer Service
Return Claim MadeNo
Store LocationNorth Sydney BMW

Sean R.

Sean R.Greater Melbourne (Outer), VIC

  • 2 reviews

Used car salesman were extremely pushy.

published
Customer Service
Return Claim MadeNo

Ken M.

Ken M.Hunter Region, NSW

  • 2 reviews
  • Verified customer

Worthingtons BMW Kariong NSW

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBMW Worthingtons
See all answers
karen h.

karen h.Greater Melbourne (Metropolitan), VIC

Melbourne BMW treated me so well

published

I purchased a second hand car from Melbourne BMW and I can’t praise them highly enough for their professionalism, fairness and for going above and beyond to make me happy.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne BMW Kings Way South Melbourne
See all answers

Very disappointed service

published

Had told by friend that BMW near Valley had bad customer service.
Own experience: The service advisor proved all those people right. The way people talk to you there and the whole customer service experience was rude and no respect. Would not ever going there for service.


Terrible happens

published

My vehicle was in AG basic service yesterday from 10 am to 1 pm at Canterbury BMW.
After I returned home, found someone input F word to my navigation screen. Also, my black box line took off.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationCanterbury BMW
See all answers

The reviewer stated that an incentive was offered for this review


Maryam

Maryam

  • 2 reviews

Awful sale service, terrible follow up. Lied to us, incorrect contract

published

Bought an X1, demo, 36 km, 2 months old. Were told it included Advantage package under our corporate as an incentive to buy!
This wasn't included in our contract, and we did not realise. They said they would amend it and gave us the included free service twice, but never amended it.
Very rude when spoke to BMW Australia.
Recommend against this and despite planning to buy a second vehicle, will never go to them again.
Rude and not accepting their failure!

Product Quality
Customer Service
Return Claim MadeYes

Davo

DavoMoffat Beach

  • 4 reviews

Wrong oil

published

Crick's have been putting the wrong oil in all cars on the coast. This starts the ageing process, make crick's millions, crick's warranty - Charter boat "What' charter boat Sunshine coast owners of lemon cars are struggling to defend their consumer rights to end nightmares.

Product Quality
Customer Service

Robbie Walker

Robbie WalkerSouth East Queensland, QLD

Coastline BMW is the worst dealer in Australia!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCoastline BMW, Currimundi (Sunshine Coast) QLD
See all answers
Cory C.

Cory C.Perth, WA

Westcoast BMW is a dodgy authorised BMW dealership.

published

We bought a BMW from Andy Chew at Westcoast BMW with the contract explicitly stating that they would replace "Rear Brakes" authorised by Will Kopera. As soon as we picked up the vehicle, we then subsequently noticed the brakes had not been done the next day. Westcoast BMW now refuses to carry out the repairs as per the contract agreed in writing.

Very disappointing to get such dodgy treatment from an authorised BMW dealership.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWestcoast BMW
See all answers
James C.

James C.Sydney, NSW

Canterbury BMW the best customer service dealership in NSW

published

Joseph Oliveri (Service advisor) & Russell (Workshop supervisor) both have been looking after my previous and current BMW cars and given me the best and helpful advise everytime I sent my car for service or repairs. I feel like a value customer. Highly recommended BMW dealership.

Product Quality
Customer Service
Store LocationCanterbury BMW

Andrew Y

Andrew YSydney, NSW

  • 2 reviews
  • 4 likes

Experience with Melbourne BMW

published

The initial communication was less than satisfactory but the Sales Manager Tim reacted quickly once he was looking after my case. He was able to clear the confusion and is trying to work out a solution. Will update again if all goes as promised.

Customer Service
Store LocationMelbourne BMW

Hilda65

Hilda65Perth, WA

You must lucky. We have a terriable service m

published

Bad service got moneys don’t care brought many cars in our time this is no service at all never ring back still waiting for that call. Will never go there again and ask them for anything very dissatisfied.

Return Claim MadeYes
Store LocationWest coast

The reviewer stated that an incentive was offered for this review


Jeff J.

Jeff J.Launceston, TAS

BMW Launceston worst customer service I've encountered ever.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationLaunceston BMW
See all answers

AUTOCLASSIC VERY HELPFUL

published

I took my car in for service a few weeks ago and the service was fantastic.
One small item that I asked for was missed which wasn’t a major issue, but I was given a call to take the car back and it would be taken care of.
Andy and Amy were very helpful and even though it was only a small issue that took about 10mins to sort out, It was done with great professionalism .
Thankyou again for all your assistance .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAutoclassic BMW Perth
See all answers

Page 1 of 11

Questions & Answers

Niro

Niroasked

Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne

No answers

Angry contractor

Angry contractorasked

Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?

No answers

Sasha

Sashaasked

Has anyone else had problems with air bag suspensions 2014 x5??its 10 months out of warranty ..we mentioned to bmw dealer just before warranty ran out ,they said nothing detected..

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.