I had the best experience purchasing my BMW in Adelaide 4 years ago BUT then comes the after sales service which is so dismal I’m about to buy another car but this time from Mitsubishi Every time I take my car in for a service or repair I dread it

Warning - Do not buy a car at BMW Rushcutters Bay. Their aftersales service and customer care is appalling.

I have a BMW X5 with just 60,000klms. The car was purchased at BMW Rushcutters Bay and has always been serviced by them.

Two Major Issues have occurred with the car recently:

1 - Faulty Flap Valves which now requires a new Manifold
2 - Turbochargers blown which now requires two new Turbo's

I just found out yesterday that BMW Rushcutters Bay Failed to carry out an engine oil and filter change when the car was brought into them for ...

Not only do BMW Kingsway have great prices but the most experience staff around.

Talk to Alan for a great experience and great deal.

When I bought my BMW I was over the moon! 4 years later, everything changed. There has not been a year since then that I hadn’t spend at least $6,000 to keep it working. Every time the car goes to service, I receive a phone call saying that something in the car is not working and not safe, so I have to spend between $3,000 to $10,000 to be able to get the car back in a safe condition so I can drive it again. I have spoken to other BMW owners. The sentiment is similar. I do not recommend buying BMW. It is not a reliable car.

I have been using loan cars from Doncaster BMW for a number of years and just found out that I would be potentially liable if a nail punctures a tyre. Why is this not common knowledge. I had a loan car that had not been checked with me when I took it. Upon its return I get a low pressure warning and let the Service Centre know when I return it. I am informed that I could be liable for the insurance excess as even a screw in the tyre becomes my liability. How ridiculous. This screw could have already been in the tyre. Who would know given the haste in which the car was given to me without the appropriate checks. Is BMW serious. Do they value customers so lowly. Never again!! From now on I will service my car elsewhere.

Booked a first time service. Tried 6 times to call to locate but no answer. Turned up at Kings way and told Service had moved but couldn't give me address or phone number!! Never again.

Due to COVID 19 my usual service City BMW suggested that I do my yearly service of my BMW I3 at the South Yarra agency, which is less than 5 kms from my home. A lady called Sorshia Towers took care of me in an excellent way, from the moment I brought my car in, through providing me with a loan car until the completion op the service. I felt that she deserves a compliment and was waiting the usual survey to express my opinion, which never came. For this reason I am using this platform to comment on on Sorshia's exceptional service. Thank you Sorshia.
Thomas Beck

Would never recommend BMW Southport , have delt with these guys for 8 years to look after my BMW X1 , . It was time to sell , so I needed a road worthy think everything would be ok as to the way I looked after my car , well big surprise , as all I needed was the road worthy took it to a mechanic locally that deals with European cars , only to be informed that the front brake pads were below road worthy standard as well as the rotar cuffs and the sensor needed to be replaced ,. . The funny thing is I only had the car serviced around 6 - 8 weeks...

These guys restored my car back to its original Performance and standard!!!!
I recently had a negative and highly costly experience at a mechanic who I had entrusted my car with, that had stolen original parts and undergone work that was not approved. The car was an absolute mess, leaking oil, blowing smoke, leaking coolant, timing chain loose!! This was after I had spent $4000.

Upon taking the car to Canterbury BMW, I was distraught and completely emotional as I now had an unroadworthy vehicle.
These guys, ALEX, did such an amazing job in re...

Thank you to BMW Sydney Rushcutters Bay. Bought my 320d on line while in North Qld. Great service & communication during the process including finance. Job well done. Very polite & professional. Took a while to get it up to Nth Qld with transport, but was as per scheduled. Thank you.

Bought a X1 without looking, interstate. The car was exactly as it was in pictures and explained on the phone. A very good price with lots of gifts. Amazing experience.

Leave your car somewhere but BMW brisbane fortitude valley. They employed those young inexperience technicians and not care about your car but your pocket money.
Hope the service to the car is up to the reputation of BMW’s name.

Provided me with wrong spare key. Had to take the car in twice to find out the issue and instead of fixing the issue. Made it worse by swapping the fob on working key and that stopped the remote functions on it.

literally the worst company I have ever dealt with in my life. They lie, they are incompetent they are dishonest. We have had issue with a car we purchased from the start. They can't fix it they don't know what it is and they have had the car for days at a time and nothing has changed in 18 months..... Nothing is fixed, Nothing is better, they lie constantly and hide things from you. NEVER BUY A CAR FROM THESE THEIVES!

BMW Waverley - great deal on a brand new M car and such pleasurable experience. Trent and Tim were patient, took time to understand customers preference, open to negotiation, clarifying all the questions, ethical and moral. Took time to explain the car and the dealership had great options for cars to choose from. Ended up buying with complete happiness.

A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.

I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.

I brought a car today from MELBOURNE BMW
I can’t believe how easy the experience was, my wife and I were so comfortable with no pressure what so ever, I was greeted by ROGER and MANAGER MICHAEL these guys are true down to earth gentlemen, they are highly experienced and by there word, something that’s very hard to find in that industry.
I have brought many cars in the past 30 years, but this was by far the best and friendliest dealership I have ever experienced. If you are wanting to buy a second hand car or a new car without ANY pressure or fear of being ripped off.
Then Melbourne bmw is the place to go best prices with the best salesman.

I really hate giving bad reviews but 3.5 years of patiently thinking of bad service as bad luck has come to a head. My i3 is an engineering marvel however there was a fatal flaw in the 2016 to 2018 model which has since been corrected in 2019 model. It was fitted with an American charge socket which makes it impossible to fast charge at an Australian public charger. BMW Australia refuse to correct or even acknowledge the problem and BMW North Shore want me to embark on a customer pays correction. Two things I made perfectly clear to the salespe...

I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.