Bobux

Poor sizing and poor customer service – So disappointed with Bobux and really hope they take the time to see and read these reviews. Our Bobux journey started with 2 pairs of shoes for my infant which we loved. I recently bought 2 news pairs for him as he's a toddler and needed to go up a couple of sizes. I bought 2 different styles and like last time, used the sizing chart to pick… Read more

the required size based off my little one's foot measurement. When they arrived, both pairs were about 3 sizes too big! I couldn't believe it. I measured his feet again thinking I'd made a mistake but no, the size chart is just way off. I contacted customer service who were disinterested and offered an unhelpful and generic reply. I've since returned both pairs but what is even more disappointing in the fact that it has become evident that they moderate the reviews. I posted constructive feedback on both pairs (albeit with only 1 star) but neither have been posted on their site. This is completely misleading and means that their review system is useless as it does not provide an accurate snapshot of other customers' experience! Upon reading other reviews here, I can see I am not the only person with a similar experience.

Very nice children's shoes – Bobux is a nice brand for children's shoes. Unfortunately they are quite expensive. But the soles are soft and good for a child's foot.

Perfect fit! Great quality shoes – This is the first pair of shoes for my 15 month old. Leather is soft, shoe is well made. Super comfortable, easy to put on and off with one Velcro. The sole is durable, great for walking / running. The only downside is that price is relatively expensive.

Great product, invaluable service! – We’ve owned several pairs of Bobux shoes in the past and they’ve lasted well beyond 2 years, at times through multiple children. The abrasion-resistance toe-cap is a fantastic addition to the already practical and stylish designs. Furthermore, I’ve found the customer service amazing with prompt, friendly assistance when needed!

Never again bobux 0 stars! – Absolutely terrible. 0 stars if I could. I got completely mucked around and then sent a pair of shoes that have glue all around the sole and coming out of the seem. Only problem offered a 15% refund. Absolutely appalling service & quality.

Used to be great - something has happened to the quality of these shoes – After going through about 7 pairs of Bobux shoes which were amazing, recently we bought 2 pairs, 1 was out of stock and was refunded, the other arrived and then the sole came off after 2 wears. Was quicte surprised as previously the quality was great, your little one could pretty much live them. So definitely a sharp decline in quality. I was… Read more

given a refund, after sending it back, however, the attitude was like they were doing me a favour refunding a faulty shoe.

No longer any good – We've been buying Bobux shoes for several years now. The quality over the past two years or so has taken a sharp decline. I've noticed that the younger kids shoes don't support the foot enough and the sole becomes worn on the inner sides as the ankles rolls inward. Unfortunately, I didn't notice this quickly enough and did end up buying more Bobux… Read more

shoes, which the kids started to refuse to wear and fair enough! Moved on to other brands, e.g. proper running shoe brands and Ecco/Clarks, and haven't looked back. I'm aware that kids can have their ankles roll in somewhat as they grow, but I suspect this could have been helped by a more supportive shoe.

Newer ones are short lived – We had several pairs of bobux for my eldest and found them comfortable and soft soled. These pairs lasted for both kids... The most recent purchase for my youngest had the soles worn through in months(they were in rotation with others also, and cared for the same way). I contacted bobux and they said that's normal. A search of the parent groups… Read more

and communities online reveal this is the new shoes -short lived, and yet no less expensive. Unfortunately we had to look around for a better option that isn't throwing money into landfill every few months. Some second hand pairs still use the longer lasting sole compound, but it's hard to verify without seeing in person.

Good shoes but they don’t accept returns or exchanged – I have been buying this shoes now for almost three years. They are great quality and until now you could exchange and return with no issues. Now they claim that it’s been years since they don’t accept returns. When confronted with an email from a year ago in which they did they said they started the policy two weeks ago. These are very expensive… Read more

children shoes. Many things can happen like they don’t fit. I will look for a new brand with better customer service

Absolutely terrible customer service – The shoes themselves seem to be fine, though probably not worth the high price tag. I do like that they are good for feet development but I will not shop at Bobux online again their service was absolutely terrible. Ordered three pairs. One is out of stock have to choose another pair. They are then the wrong size (using their measuring system).… Read more

They say it is an easy exchange but sent back no response. I had to reach out to them to make sure they had received it. Then all the shoes that I wanted exchanged were out of stock. Their responses were also as if they didn’t care and definitely not worth the price tag. Won’t shop on bobux.com again.

Poor quality, no customer service – I bought a pair of shoes for my toddler. Within one week the velcro had detached from the shoe. They were expensive so I contacted customer service at Bobux. I was not able to return them to the shop I bought them at as it was in another town. I never received a response from Bobux. Have not looked at their products since.

Cut up my daughter's feet – Both shoes cut up my daughter's feet around her ankles, first wear and after about 30 minutes we had to take them off as she was screaming in pain and bleeding from both feet. Tried to wear them in, stretch them, massaged the leather etc to no avail. Kept cutting her and she obviously kept crying. Binned them.

Stitching on both pairs started coming apart in days – Was very disappointed that we spent so much money ($130 on 2 pairs) thinking we were buying good quality shoes that would last - these are simply not worth their exorbitant price tag for cheaply made shoes. They also look extremely worn very, very quickly. Took a week for them to look like they were a year old. You’re paying for a brand name, not quality materials. I would not recommend these shoes to anyone.

Great to start off with BUT once they get wet inside, may as well throw them out! – The actual shoe quality is beautiful when you receive the product, but there has to be some sort of way to wash these shoes. I couldn't believe how bad they smelt after maybe 2 months of wear. I did some research on how to wash them and there several other complaints stating the same thing! We are now having to spend $100 on the shoe again because… Read more

the smell is disgusting..A couple of her friends have had the same issue too which is sad because the design of the shoe is great for their feet (the colours are ridiculous but it is what it is haha) I love bobux shoes but I can honestly say I'm very very disappointed with the shoe compared to other bobux shoes.

PERFECT IN EVERY WAY – Have not had service like what I received in a very long time. Prompt responses, ease in contacting and purchasing. The actual product itself is amazing. Had two pairs of sandals, sneakers, and boots in the past and because of the fantastic have purchased first pair of school shoes, two pairs of sandals, and Mary Janes. Keep up the… Read more

professionalism, friendliness, and quality of product. Very happy and recommend to my family and friends. Try a pair you won't be disappointed. And if you need to...they are also there to help and so nice!

My kids love this brand shoes but very pricey and no free shipping option – Very expensive and not lasting. However, very comfy and airy to wear. My son always wears his fav high dimension shoes everywhere we go.

Great service from the online store team – Been buying Bobux shoes for a couple of years now but this was the first time online. Needed to make a size exchange and was happily surprised with the ease of this process, very smoothly handled by the crossover care person online. And great shoes!!

Bobux Xplorer fantastic for learning to walk – I have tried countless shoes on my 13 month old who is now walking. Every other shoe would either not go over her feet or she would just cry in. The bobux Xplorer went over her feet snugly, and they are soft enough underneath for her to balance well. They are literally the only shoes she will walk in! Well worth the price tag.

Best shoes for early walkers – They are all leather, very flexed fit, does not bite at the babies sensitive skin on heel. Easy to walk in and easy to put on. And best of all its not heavy so babies and balance better while walking!

Awesome designs, terrible after service and quality – It is a shame to say the least because the designs of bobux are great and also made in NZ which was a large reason why I had decided to purchase their brand of shoe. I am very disappointed by the after purchase service. I had purchased shoes for my child, they were only used daily for 6 months (my child was only starting to walk, and was not… Read more

running at this time) when the Velcro started losing grip. This is not what I expect after paying $80 for shoes.

I then called them for assistance. They said to return it to where I had purchased it from with the receipt (which I had thrown out) and it was up to the discretion of the store to decide how they would assist me. I had explained this to the service person and unfortunately she was unable to assist me further.

I then sent an email providing feedback about how I was quite dissapointed with the aftercare, to which no response was received.

To say the least, I am very disappointed with the company that they have made no effort to inform me whether my email was acknowledged - that, at least would have been appreciated.

In view of above, I would reconsider future purchases of bobux branded shoes.

Terrible quality followed by terrible customer service – I bought two pairs of shoes for my boys. They were exactly the same style. One has only lasted 4 months. The leather tongue of both sides of the shoes has split open exposing the sponge underneath. The response I got back from customer service is that this is normal wear and tear?! After 4 months? I have never seen any of the shoe tongues of my… Read more

children's shoes exposed before. This is definitely a product fault that Bobux is reluctant to admit. They claim on their website to stand by their product quality but when a genuine fault is called out they clearly don't! Definitely wouldn't recommend this brand.

Inconsistent Quality – The Bobux Radial (Black) I bought for my son were fantastic and was worn by him for six months before I decided I should get another pair for him to allow his feet to grow. At this stage they were still in perfectly wearable condition. After such a good experience, I decided to get him another pair of Bobux more suitable for warm weather, and went… Read more

with the cool looking Speed Racer (Navy/White/Red). Disappointingly, within a week the fronts of these shoes were scuffed at the front in a way that the Radials never were and now, scarcely two months later, I've replaced them with another brand of shoes altogether as the Racers had already become more worn than his old black shoes. I don't know how to add photos to my review otherwise I'd include pictures I've taken of both pairs of Bobux to compare. You would see that the Radials aren't even scuffed, whereas the fronts of the Racers look terrible! I have sent the company an email urging them to review the materials and quality control in the construction of all their shoes to ensure consistency - let's see if I get a constructive response.

worth the investment – Truely the best shoes for growing feet that i have found. comfortable, reliable, particle and cute. My daughter loves them.