BOC

I had a problem with my mig welder and Alan went to great lengths to get it sorted – The guys in the shop in Canningvale are amazing. Great service. Alan at Malaga is awesome, fantastic service. I do hope BOC has a reward system for outstanding customer service. I highly recommend Alan. Thanks again

Thank you GARETH LISTER Mile end South rd SA – I m very grateful to this sale person, who gave me perfect explanations of deals. After a year being a BOC customer this gentleman was the first one who could actually explain me every dollar I m paying for. Very grateful, hope he gets rewarded for his excellent customer service!

BOC are ^^\...! White Ears Ahead Of Time..! – The folk at BOC medical and industrial gases Are first class! They represent great value For hard won dollars, Rodrigo is kind thoughtful And adds value to this highly successful Company! Thanks for reliable service! Very best wishes ^^\..!White Ears Ahead Of Time...!

Absolutely atrocious. I own and operate a small bar, ordered a small cylinder of beer gas, never arrived, although delivery was said to have been delivered and empties collected. Contacted BOC to report no delivery, was told it had been. After weeks of back on forth they finally figured out it had been delivered to the wrong place, got a… Read more

complimentary bottle eventually. Problem solved..until..received statement indicating we had both bottles on site and owed for them. Spent 3 months going back and forth with different people every single time trying to amend cylinder holdings, even got to the point where they’d sent debt collectors after me for said debt for bottle they’d never delivered. Problem resolved finally after about 4 months. Do not use this awful company.

Spent over an hour at their store because of account issues stopping me from picking up a bottle. poor communication over the phone. Told 3 different things by 3 different people ending in me eventually getting the bottle I needed after 1 HOUR. Poorly managed and cost me time and money. No apologies or explanation.

What has happened BOC? This used to be a very highly regarded and respected company I worked here for 25 years started when it was CIG at Alexandria before moving to Wetherill Park. 3 weeks ago placed a pickup order for two E size gas cylinders with their overseas call centre why does it need to be overseas they haven't got a clue. Have now called… Read more

several times as have had no confirmation of when the cylinders will be picked up. Called twice today still don't have a clue as to when and just keep getting false promises and apologies. I can't stay home each day waiting just in case the truck decides to turn up and the day I don't it will and I miss the pickup and all this crap starts again. It really was once a formidable Gas and Equipment supplier with a very competent technical representatives.

Don't fall for BOC's short term rental scam. Just buy your own cylinder elsewhere. Most expensive gas retailer in the country. Poor customer service with staff rarely knowing the answers to questions. (Most likely from the high staff turnover)

Avoid BOC like the plague – Do not use BOC to do your medical cylinder refill They are stuck up snotty nose attitude Visiting ship into Brisbane we needed to refill O2 bottle But because the bottle is not a BOC they told us to bugger off talk about a stuck up snotty nose attitude

Cowardice – A company where arrogance is promoted and permeating throughout the organization. Leadership is absolutely non -existent, i think. Faulty cylinder(Medical gas) , continued to charge monthly and no refund for the failure of the cylinder despite acknowledging fault on their side, hiding behind some f all 14 days return policy, If there was - rating… Read more

i would have loved to give - Stole over $600.00...I have also used Air liquid- they are bad, but not this nasty and greedy

Warning! Warning [Name Removed]! – Do NOT ever rely on this company. If I could rate "0" score, I would. 8 months to rectify a customer billing put on our account by mistake (mistake of BOC) unauthorised by us, and then sent to Debt collection! [Content Removed], I will be formally reporting your poor business standards and service to ACCC. You should not be trading in Australia… Read more

when you can't even do basic checks and just place items on accounts without permission! Then take 8 months to correct! Account now closed! You don't deserve any business from anyone!

Worst company to deal with. They try to overcharge and will keep sending bills long after your account is closed – I dealt with this company yearsago and swore i would never go back. But i needed gas urgently so i got an argoshield. Used it and returned it. Clised the account but the bills kept coming. Everytime you ring there overseas call centre expect to wait an hour. Everytime they say its fixed. They say they will send confirmation emails which you dont… Read more

recieve and next month it starts all over again. If i could give them 0 stars i would. They are like a scam. Avoid at all costs

Worst company I have ever dealt with in 58 years – I give a one star because there is no .00001 or 0. BOC is the worst company I have every dealt with in my 58 years of existence bar none. My story began when I purchased gas for my father who was elderly and required constant Oxygen. I went to the local dealer who was amazing after telling them the story about the other supplier when he moved… Read more

into an aged care facility. I received the bottles and returned them fine but had to purchase a regulator as the other supplier requested this back. We retained the regulator after the bottles were returned to make sure Dad had a backup regulator. When convinced that all was OK - I returned the regulator to the store. I went onto Dads account and paid what I thought was the final bill on the 27/7/2023. when double checking all was OK there was a charge - on the 30/08/2023 there was an overdue bill - I ran and spoke to a service representative. I told them I had returned it. I told them the name of the store representative that I returned it to. Thinking it was settled. They then proceeded to charge me - so I contacted again and recorded the conversation - the help desk customer service representative said that a case had been recorded and a specialist will contact me today or tomorrow. Two weeks later I finally get a call and now have a bill is being placed in the hands of a dept collector. The specialist said get the local distributor to send through the shipping note. He was rude - obnoxious and no assistance at all (I could name him but won't). I went to the local distributor and he remembered me coming in as it was his first return where he got the boss to show him what to do. I ended up paying the bill as it was in my Dads name and has always had a perfect credit rating. Finally the local dealer rang his direct agent trying to sort this. In the mean time I had email a name to the "Expert" who returned the same answer - "Get him to return the shipping note". I returned and said - "Why can't you do it?" Finally the matter was resolved only because of the local representative and yet never received a refund for the previous bills dating back to when I returned it. They did find the regulator. My Father passed on the 26/11/2023 8-( NOW I have asked on the 5/2/2024 for my fathers account to be closed because he had passed - I am back in the hands of a specialist - as expected NOTHING AS YET. It is now the 14/2/2024 and this is the constant message you will receive "A Customer Service Specialist will contact you shortly with an update on your enquiry."

NEVER EVER DEAL with BOC - if you do you will be discussed, disappointed, aggravated and sorry you ever did.

Poorest service we’ve had in a long time – If I could leave 0 stars we would. Called seeking assistance to buy / collect an oxygen bottle holder with some urgency. Local stores (2) called and refused to assist directing us to a 1800 number. 1st attempt number hung up on after 15 mins.. 2nd attempt advised 2nd in line. Only to have to wait 25 mins, still with no answer. Will be… Read more

avoiding this company at all costs. Truly pathetic service .. you can see why people will be moving to online purchasing..

Incompetent or simply don't care – Long story short. We have been told by BOC that they have provided a refund for an Oxygen Concentrator that was never delivered. (Lots of issues to get to this point, but prepared to let that go.) The accounts department claim the refund was "processed" on around the 8th of Jan. No funds have been received - now 8 Feb. BOC say they are unable… Read more

to provide proof of the refund. This experience seems consistent with the majority of the reviews on this site. Best to avoid dealing with them. - UPDATE: Raised a dispute with the CC provider we used to pay BOC. After a review the bank refunded the money!

This company will not be around for much longer – Excessive rental prices 390 dollars for rental on a co2 bottle per year! After 20 years of paying I decided to go and see them they told me I could have had it for 79 dollars a year!!!!!

I can not give any star at all – I placed the order # 0124038987 online by mistake, I immediately sent an email BOC asking for cancellation this order, I only received case number 05042092 which is generated by the system but BOC still do nothing ignore the request. The next day I called BOC and the staff could not help he said the order has been sent out but he could not tell… Read more

the tracking number that proves the order has been sent out, I do not believe it was sent out at all. I think BOC ignore my cancellation request & therefore forcing me to buy their product. Very bad customer service I will never order again and will share this bad experience with others in the community.

There needs to be minus stars – They (not the stores but BOC as a company, especially accounts) are the most incompetent company I have ever had the misfortune of dealing with. I lost count of how mant times they said my account was overdue when it wasn't even after calling them. I gave up telling them and they sent debt collectors after me. It turns out they aren't keen to go… Read more

to court when you can proove they are in the wrong. Then I had ghost cylinders on my account because their stock control system is antiquated and hopeless. Today, I returned my last cylinder and they didn't let me down. Their system was offline. Their cylinder rental is excessive. The price of their welders and plasma cutters disgraceful given where they are made (they aint a Lincoln or a Miller). I bought a plasma cutter from them, lasted 3 weeks. They refunded the torch but not the plasma cutter. I could go on with many more examples. I was finally able to swap to CORE gas. There is no rental, the gas price is competetive and there is no 1990's online accounting system to deal with. I wouldn't recommend BOC for anything. If you have to use them for welding gas, do yourself a favour and get a WIA stick welder, it will be easier.

By far the worst customer experience I have ever encountered in my life – Can't follow instructions to call 30 mins earlier. Booking times messed up on 3 seperate occaisions. Can't arrange delivery to a hospitality area. 10 days from payment to any kind of response. This is the worst customer service I have ever in my life encountered. The worst.

Hang their head in shame – By far the worst customer service one could experience. Emails are never replied to. Phone calls put on hold for hours. No possibility of speaking to anyone about incorrect invoicing. This organisation should be avoided at all costs. They are a corporate disgrace and should hang their head in shame.

Verbally and physically attacked – Was given wrong bottle of gas I use medical oxygen but was given a dangerous gas instead when I complained I was verbally and physically threatened by their manager named [Name Removed]. I complained to HR but didn’t even receive an apology. Worst company to deal with but have no other choice as I need my medical oxygen.

BOC THE BUSINESS FROM HELL – BOC are very quick to send your information to the debt collector, They cannot prove that that made gas delivery ...it has taken 6 months via NSW Fair trading to get sorted.. The AUSTRALIAN TAX Office is now very interested in they way BOC gas operate in regards to their Accounts System BOC gas use the ROBO Debt system charge you for goods you do not receive.....

Are they a scam? – Invoices paid, but show as unpaid on statement. No response to multiple enquiries - just overdue fees, threats to block account and to refer the 'debt' to a collection agency.

Worst customer service I have ever experienced – Returned my gas bottle months ago and still receive overdue bills. BOC keep raising cases but there is never any response to them. Can only assume they are using AI instead of humans, I have never experienced anything so frustrating in all my life. Would advise anybody to just go elsewhere for their gas

Global business with no interest for customer care or service. Profit margins for a minimum service – I had three different bottles used for welding for over 20 years. The rent charges over that period have ran into over $8000.00 plus. Once I have cancelled the account they have sent me a bill for $204.00. The account was cancelled and bottles returned on time. When pressed what was the charge for, they could not or did not want to explain. They… Read more

offered a reduced payment of $164.00 again with no explanation what is the charge for. Department of Fair Trading is the next step should they insist on payment....... However it is safe to conclude that the company is being run with no regards to service and customer care, they service is less than poor, their products are over priced to the extent of rip off and their moto seems to be: get as much money as possible with a least amount of service and care.

Fed up – Had a BOC account for approx. 41 years, (started out as CIG), but I've had enough. I've always had trouble following their billing. Fed up with calling and listening to their rubbish advertising waiting for an operator. Plans including rent and deposit free they say, but you still have to pay $199/yr service charge or whatever they call it, but… Read more

hey,, it's not rent. What a load of rubbish. It's just rent with a different name. Handed back all 4 of my E bottles and went out and bought Pure Gas E bottles from Bunnings. Now I can pick up a bottle whenever I like and not have to wait for the BOC agent. Plus, if it takes me 2 years to empty my Argon bottle, I've not had to pay 2 x $199 for the privilege of having it. Their fees might include one free fill a year but if you're a low consumer of gas, it's just another bill for "rent" you don't need.

absolutely useless – absolutely useless, can't order gas over the internet, can't speak to anyone over the phone, can't get past the useless robot chat , I'm going to take my business to a different company,.totally ticked off @&&

don not waste your money – I am in late 60s and I guess I was hoping for some miracle to help fade my lines and tighten my skin around my neck but unfortunately after 4 weeks of use there is no difference at all. I think possibly the great ratings it gets from some users are alot younger than myself. Disappointing and a waste of money.

Overcharged by BOC and will not show payments made on statements – Avoid BOC like the plague. Call centre people lie all the time. They overcharge on bottle rental, do not show the payments made on the statements. Impossible to get the truth out of them.

Crap online chat service – Being told by an online chat "Customer Service" (NOT) person that I did not order in a particular manner and I know that I actually did was extremely frustrating and annoying. Then having that person say to me again, "I checked with my colleagues and you could not have ordered that way", despite me trying to explain that i have always ordered in… Read more

the way i have described, the person would not have it. Instead he pushed me away and did not try to help me at all, insisting instead that i need to go further out of my way to buy their products. This is a classic case of poor customer service people in a role AND not providing customer service. Recommend BOC addresses its people in these roles and ensures that they are committed to customer satisfaction.

The worst people to deal with boc gas – For a medical company they are the worst people to deal with they say they have stock online and they do not have stock and I wouldn’t even give them one star I’d give them no stars

Very useless company – Took my cylinder for refill with a special gas mixture for laboratory use. For three months, they kept saying that the cylinder is not ready. After much pushing, I was told that it was released to another client. To date no solution being offered.

Delay of delivery – They claim as leader however no two salesperson has given me correct eta...instead they just keep saying next week for the last 3 weeks. And guess what i got another reply saying its this week or lastest next week again! Wow theae guys can t even own up to their mistakes..just blaim it on Covid.