After trying to return My new gas bottles because the charges were wrong , BOC were contacted by my local hardware store , ( the local Boc depot ) they refunded the overcharge and reset the contract to be as advertised .

BOC are rubbish, better deals are available, but if you are a long term customer they screw you. I tried to take up the better offer, BOC wont respond. Ill buy my own bottles from their opposition use the gas up take their over priced bottles back and pay the balance. Crap show and they deserve to lose their long term customers.

My first experience happened on the day I opened my account,ordered a bottle of welding gas at a good price,on their website they claim to give a 30 percent off on your order making it almost irresistible, I immediately went for the deal and was charged at the discounted rate,I was charged accordingly ,picked up the bottle and they decide to help themselves to my account ,and take the 30 percent discount back, that's right another separate.transaction,that was in the first day still haven't been refunded, they are nothing but a bunch of thieves and I'm afraid I will be going elsewhere if this isn't resolved within the next few days..pathetic...first order wow!!!

Ordered masks online when there are stocks available.
Waiting for 10 days and not a single follow up provided.
Emailed them, turned out there are no stocks left.

Classsic example of a company who took your money for granted.
Zero service. Zero compassion.

Rip off.Charge $423.00 rental for2d size bottles.Also had acetylene bottlewith pinhole leak because of rust.Bottles only half full.Terrible company to deal with .Dont waste your money with them Avoid at all cost.

Terrible experience, signed up online for supply rental included next month rental invoice arrives. They blamed the agent (Who trained the agent?) then made me pay for the service again because it was $6.00 more than the first charge. Not the difference the whole amount, then did not credit me I had to chase them for my credit to which they sent a form for completion. I thought that was the end but no they did not like the option I chose for credit, that they provided and had to send different details.
Unconscionable conduct by a international corporate. Whatever you do just dont do it with BOC.

If you are thinking about using BOC for your gas supplies. DON'T!! Go elsewhere, they are extremely hard to deal with and rip you off every chance they can. High prices for a horrible service.

I have used BOC Healthcare on and off over the years by renting an oxygen cylinder which they usually deliver for a fee. Each time I must buy some additional bits and pieces. having a very hard time ending my contract with them after maybe 6 calls ad several weeks still not finished. Subjected to missed pickup bookings, charges and endless bureaucratic hassles. Not happy. Highly suggest use someone else.

Please avoid BOC like the plague... I hired two small bottles (oxygen & Acetylene) for a gas axe and paid the annual hire costs up front, I returned the bottles with plenty of time left and without using my complimentary free refill. Its been 6 months and still no refund. I have been pushed from one offshore payment person to another. Some correspondence via email and then a phone call requesting I take a photo of my bank acc statement before they can process the refund, even though a bsb and acc number has been provided on their credit refund form.

All in all, just a terrible outfit that charges like a wounded bull. Look for competitors to hire or buy bottles off.

Phoned a branch about the high prices of tank rental in Perth and had to listen to 20 minutes of full volume, screaming guitar chords, verbal full volume carp about how Great BOC think they are.
“Legends in their own minds”.,
My call wasn’t answered and after 20 minutes, I felt that I should hammer a nail into my foot to counteract the echoing pian of an ear bashing and resulting Tinnitus.

While their product is about 15% more than their competitor for the actual product that wouldn't be as bad as the fact that they lie every time you call. They are a joke and if you haven't yet, don't use them, go to anyone else you will get much better service, much better pricing and less deception.

Updated; one of the support team actually got back in touch and was actually willing to listen and looked into the issue and are working towards an acceptable resolution. This was all we wanted in the first place so revising the review and score to reflect this.