Body Corporate Strata Group

Amanda is prompt with returning emails and ensures that requests are followed through in a timely manner. If she is unavailable, she ensures that other staff step in and complete the requests.

Amanda Flanagan is great to deal with, she always responds quickly to emails and consistently provides a professional service, whether it be a general enquiry or running the AGM

My experience in communicating with Jade is most favourable. She is always willing to listen, easy to deal with, interested and helpful in any query or issue . When required she works diligently in resourcing reliable contractors. I admire her resolve to achieve an acceptable result despite at times having to work in a challenging enviroment Highly recommended

I am happy to provide this review on our Manager Alana Meginnes. Over the last 12 months, particularly, the service I have received from Alana has been excellent and continually improving. I am impressed with her knowledge of what is required and… Read more

the advice she provides. Alana is easy to deal with and has developed an excellent service ethic. She processes all requests and enquiries in a timely manner. I am more than happy to continue to deal with Alana'

Our business has been dealing with BCSG for well in excess of 10 years and could not be happier with the Service provided, in particular by our major contact there in Lesley Lennox. Lesley is polite, humorous but most important very professional in… Read more

her role with us. Nothing is too much trouble, prompt, efficient and very knowledgeable, and a pleasure to work with in all aspects! Regards

Andrew Peterson Director Corporation Newco Pty Ltd re 1154 Burwood Highway and 1821 Ferntree Gully Road, both in FTG

I have nothing but Praise for Kayla Allport, Owners Corporation Manger, very prompt in getting back to me when I have questions, and helps me understand issues I’m concerned about. Feedback is very clear and she’s happy to assist.

As the head chair overseeing more than 100 properties, our community was in desperate need of care and attention after five long years with our previous body corporate, which offered little support or progress. Then came BCSG, and the difference has been nothing short of remarkable. From day one, Adam and his team have exceeded every expectation.… Read more

During the tender, we heard every promise under the sun from half a dozen companies. Adam and his team didn’t just made promises, but truly delivered on them with such care and attention.

They’ve been proactive, attentive, and genuinely invested in improving our community. They’ve helped us review outdated contracts, launch long overdue projects, and provided unwavering support to both myself and the residents.

Given our past experiences, we initially signed just a one year agreement, but after seeing the transformation BCSG has brought about, I now have complete confidence in partnering with them for the long term.

A huge thank you to Adam, Paige, Kayla, Danielle and the entire BCSG team for your dedication, professionalism, and for turning things around for us in such a positive way.

I would gladly recommend BCSG to anybody considering a new body corporate. We couldn’t be happier!

I would run for the hills before engaging this company. Firstly, their supposed "local phone number" is not local at all - you are being diverted to an overseas call centre, and speaking to people who literally haven't a clue regarding anything to do with OC management. Then if you even get a call back is questionable - but it's never in a timely… Read more

fashion, you can count on that! This company is only good for collecting OC levies and organising insurance (through their "side hustle" - so you're not offered a choice. They charge you for EVERYTHING - every phone call, every email they read or send - even when it's only attended to buy an overseas call centre. You get NOTHING for your money, bar one poorly held meeting per year, and which if it runs over one hour you get charged a stupendous figure for every small block of time. I don't know if all OC managers run this way - but it's why the industry is regarded the way it is. If you have a smaller complex, you'd be much smarter to run it yourselves, as all you're doing is paying these people for a service they don't deliver. Avoid!

The effectiveness of an OC management company is only as strong as the Building Manager assigned to manage the building. I have lived in our building for over 16 years and have dealt with a number of different OC management companies and managers during this time. None of them have been as effective as Nicholas Reid. I have worked with Nicholas… Read more

while I was OC Committee Chair, and also as an owner, and find that he is very knowledgeable and always very helpful with a positive disposition. Such rare qualities these days. He skilfully project managed some major repair works at our building last year and expedited the works to ensure minimal disruption to all residents. He acts promptly when building matters arise and provides excellent attention to the matter at hand. In addition, he has a great manner with difficult owners who don't always appreciate nor understand the effort it takes to manage a building such as ours. He takes the time to explain all matters and effectively alleviates unnecessary concern. Thank you, Nicholas, for all the great work you do for us!

Team are very responsive to questions, feedback and property management issues. AGM runs smoothly and with clear decisions. Clear communication with friendly, professional tone.

I just would like say that the excellent service, problem solving and attention to detail provided by Natalia Fraser is of the highest standard. I would recommend her to anyone who is considering an owners corporation manager. Peter Latzer.

Genevieve is a very professional Owners Corporation Manager, she attends to all matters with a minimum of fuss and in a most efficient manner. Holds the AGM (via zoom ) in a well organised manner with excellent efficiency to details. She is absolutely wonderful to work along with and has a very understanding disposition. A great asset to your organisation. Regards Koula Christoforou

Worst experience in any service I ever received!!! Basically, not doing their job at all for maintenance and when asked to clean thing up always asked for additional fee. You essentially got scammed if you unfortunately get a contract with this [Content Removed] company. For example, simple trim service which has already paid in advance, would… Read more

take 2 to 3 months to get sorted if sorted at all. Also asking for additionally fee to just do their job.

Unable to find their way out of a wet paper bag – Worst experience ever. This company was unable to get the administration of our building working over more than 12 months. As chairperson I spent hours reconciling unpaid bills and untaken actions. We did give them the benefit of the doubt, worked constructively with them, and then without notice, they "fired" us. We did not choose this people… Read more

as a managing agent, we were made to take them when they acquired our previous managing agent. They a difficult to contact and their payment process are opaque and poorly managed. This company should not be in this business.

The worst operators in strata – A [Content Removed], [Content Removed] and thoroughly unethical company focused on control and stopping owners from having access to documents. They assist with made up [Content Removed] against owners and legal [Content Removed] with lawyers.

We absolutely love working with Mickey. She is consistently on top of everything and leaves no stone unturned. Her attention to detail and commitment to getting things right really stand out. One of the things we value most is her reliability - she always answers the phone, which makes communication seamless and stress-free. On top of that, she’s… Read more

always willing to provide thoughtful, high-quality feedback based on her experience, which adds real value to the relationship.

If you’re looking for someone dependable in the body corporate world who is also proactive, and genuinely invested in delivering a great experience, Mickey is outstanding. Highly recommend.

Our Owners' Corporation manager, Lesley Lennox, does a great job of providing us with all relevant information, giving an explanation of how fees are calculated and detailing the services we receive. She was most helpful in assisting with our queries and suggestions.

My wife and I own several rental properties in East Gippsland which are both commercial and residential. These properties are managed by the BSCG Group of which Simon Spitzer is their area representive. I am pleased to say that Simon provides us with excwellent service both chairing our meetings and also from his office with back up support from… Read more

emails and phone calls. He has a very good understanding of the legislation and how it effects our properties. He has a very friendly manner and gives good support to many of our older property owners who have not had to deal with the many issues that arise from ownining strata proprties. We hope that we can continue to work with Simon well into the future. Yours Sincerely John & Liz Hansen

Our Regional contact Simon Spitzer has been very efficient and professional to deal with. He has responded quickly to queries and has been available to discuss issues with patients and knowledge. The phone system to get to Simon is a little annoying.

Grandview Cleaning and Maintenance / Tony have had the pleasure of working with Simon Spitzer and the Body Corporate Strata Group, and the experience has been consistently positive. Simon is highly professional, responsive, and easy to work with, making coordination and communication seamless. We’ve developed a strong property manager–caretaker… Read more

working relationship, built on mutual respect and a clear understanding of the expectations of the Owners Corporation Committee. Simon communicates his requests clearly and effectively, ensuring that everything required is well understood and executed to a high standard. What really stands out is Simon’s ability to understand both the managing and caretaking sides of the property. This balanced perspective allows him to relay instructions with clarity and practicality, which greatly supports efficient service delivery and ongoing site performance.

Simon Spitzer is our Team manager, an extremely understanding professional, one who responds to all enquiries and resolves issues promptly. I highly recommend Simon to ensure all property matters run smoothly.

Our Owners Corporation has been managed by BCSG for the last three years and we couldn’t be any happier than with the excellent service that is provided for us. We would recommend them to anyone interested to use their services. Cheers Show reply

Simon Spitzer Is professional, punctual, and responsive. Always available to assist with owners corporation matters and consistently acts in the best interests of both owners and tenants

Our owners corp manager, Amanda Flanagan is a pleasure to work with and professional and reliable. Always prompt in responding to emails and proactive in addressing any concerns.