Dymocks

A very positive online shopping experience. User-friendly website. New releases shipped quickly. Multiple shipments if necessary. Very good customer service support.

I like books, and I like browsing and shopping in Dymocks stores. There are a wider range of books in their online store, but it doesn't seem clear to me whether the books are actually in stock and will be shipped within a few days. I have had a wait for a while for some of the books I ordered. It would be good if they showed whether the books… Read more

are in stock and within what timeframe they will be shipped, which should be within a week. The info on the order page of my account showed a very long window during which the books would be shipped. I like Dymocks and want them to continue to be there, but think their online store info needs to be a bit better.

Communication was immediate by return email. Concerns about a slightly marked box and a picture were sent to me for a decision and the parcel arrived all within 3 days - as I live in the UK you managed the purchase for me and I thank you for excellent customer service

Dymocks have a great choice of books and gifts at competitive prices. Staff are always helpful and friendly when I visit their Melbourne store, who happen to make the best coffees in Melbourne (in my case, a long macchiato). Love browsing their… Read more

books, especially cookbooks, both online and in store when I can. Cannot recommend Dymocks highly enough!

I ordered a book which apparently was out of stock. This was discovered early and I was informed by email of the problem, that the book had been ordered from another company and would be delivered within a few weeks.

Bella helped me sort out an issue I had finding a refund for a book I purchased in store. She spent time to sort it out and reach a quality outcome. I wanted to highlight her extraordinary service. Thank you Bella.

Fantastic online store with an easy to navigate experience. Great range of books for every age group. Speedy postage and great communication by staff. Thank you and well done Dymocks!

One of my order didnt get in time. After have a chat with one of uour "human", I found out that the book was out of stock from your supplier. It seems now that another supplier will send the book. This is an issue from you guys. You should know if an order gets it distination or not. Very bad publicity.

What a complete stuffup placed my order never received confirmation email or any tracking number ordered 6 books 1 unavailable until September 4 turned up no invoice , rang the online mob and she fed me all the excuses under the sun did not have her hearing aid turned up I asked at the end when my Valium sandwich had worn off for customer… Read more

complaints she said she would pass it on I asked did you start up yesterday as there is too many rooky errors , don’t buy from these pple I told her I owned a restaurant and people don’t get half a steak the rest will arrive next week it also had the American New Delhi accent which is not helpful when clear communication is key .gives the bookstore a bad name , never again

I’m all about calling out terribly poor companies and Dymocks is at top of the list! Do not trust them for customer care or support when their products fail…they are greedy and do their best to shun all accountability. How about you stop importing rubbish products that are actually unsafe before marking them up 300% to sell. Absolute disgraceful… Read more

customer support! No care to assist with a poor quality item purchased that broke after 3 weeks! Shop elsewhere as it’s a common occurrence with Dymocks, just check out their poor reviews.

I have never had any problems ordering through Dymocks. The customer service is exemplary. Tracking items purchased is easy and if there ever is any problems one can always email and expect to get a swift response. Unlike the dreary customer service we get these days from government and private sector alike you can guarantee that Dymocks Customer Service will look after you

Dymocks Online always keep me informed if my orders and if there is an issue they will always present an alternative option and expected waiting times for the delivery of the order.

Although the book that I ordered was out of stock after I’d ordered it, I got an email from Dymocks stating the facts and that Dymocks were sorry that they couldn’t fulfill my order. I emailed them back and thanked them for letting me know and that I appreciated their effort. But the clincher was when Dymocks wrote back and thanked me for my reply to their email.

Absolute disgrace. I ordered a calendar and after a month waiting for the delivery … or even an update on the order status, I finally sent a email in an attempt to cancel the order and get a refund. Response from Dymocks (after 5 days) was that they don’t accept RETURNS on calendars. HELLO !….. how can I RETURN something that they haven’t even delivered, and may never deliver. DO NOT order from Dymocks (online) … just don’t do it.

I have now been waiting over 40 days to have my book delivered after ordering it online as I’m not close to any physical stores. I have emailed them twice chasing up my order being told I would get a response in 1-3 days. My emails were marked as closed but still haven’t received any formal response from them. 1st time and last time purchasing with them. You just lost me as a customer.

I wouldnt use online again even though it was easy to order, when my book didnt arrive 2 weeks after shipping date I tried to contact support which was in itself a challenge, no response from email even though they said 1 - 2 working days. Over a week later I email again after finding a phone number and asked to leave details but no call back.… Read more

after another week I was emailed to say the books I ordered are no longer in stock but another supplier can do but they take no responsibility. I asked for money back. Instore great staff, online and support appalling

I paid express shipping for a book from Dymocks as i thought they were a reliable business, after 1 week the book hadn't even been process , after I emailed them it finally had a label processed and it took in total about 2 weeks to receive the book. Terrible service, will never use Dymocks again

I do enjoy browsing and buying but many of your books are far cheaper at Big W. I would like to see a bigger selection in history, more of Grantlee Kieza, more of Hemingway, some geography and more on progressive christianity.

The staff were very helpful and very knowledgeable about the books I was ordering. They also ordered the books for me and held onto them until I was able to purchase them. The staff were so friendly and gave me great service and advice. Show details

Overall: Unreliable delivery times. Poor customer support. My experience: Estimated delivery dates were totally wrong. Item has not been dispatched for over a month since ordered. Online help email was very slow to respond. Chat bot help was not helpful. Don't pay for express delivery if items aren't in stock. It's not going to shorten the time… Read more

till dispatch.

I still have no updated estimate on when my item will arrive. It's been over 5 weeks since I ordered.

Is it false advertising to give unrealistic estimated delivery dates? I definitely would not have ordered from Dymocks if I knew I would wait this long and still no book.

My order of a calendar through Dymocks online never arrived. I twice emailed Dymocks online 'Help' email. No response. I then visited Dymock's main store in Sydney and gave my contact details and the details of an order to a helpful staff member who assured me she would pass these on. A week later, still no response from Dymocks. I will never shop through Dymocks online again. Zero customer service.

I ordered 3 books online- 2 were shipped. The third book- a birthday (that has since happened) gift for my son- was not shipped- no refund, no explanation. Says order complete- but the third book was not received. I have had no response from the "help" emails after two weeks of trying. Order #000759306

Ordered 2 books - one was received within a couple days. The other I asked them to follow up on it - I received within another couple of days. Very happy with the service.

Review :THE TEMPORARY ROOMIE by Adams.S. This was bought in Dymocks Sydney. For 22.99 at the time. I am satisfied with the purchase but it makes me re-read it alot because it is found by me to be also helpful to my general way of standard living regarding home and upkeep of my home. Thank you.