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Dymocks

Reviews

1.5

320 reviews
5
(26)
4
(10)
3
(8)
2
(12)
1
(264)
  • Product Quality
    1.9 (81)
  • Return Claim MadeYes (14) · No (103)
  • Shipping
    1.1 (62)
  • Customer Service
    1.4 (116)
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JSE

JSEKambah

  • 30 reviews
  • 15 likes

Unreliable

published

I bought a book online on August 8, and it was described as being in stock. I paid express post, and delivery date was estimated between September 7-11, one month for express post for an item supposedly in stock. By September 8 I emailed them as I hadn't received confirmation of postage.i was told it's delayed, and that it may not be in stock. On September 9 I called and cancelled the order and they refunded the money promptly. On the same day I ordered the same book from Booktopia and paid express postage. I received the book the next day!

Customer Service
Return Claim MadeNo

Terrible gift wrapping which I paid for, and took long time to arrive in post

published

I paid extra for gift wrapping and it was a terrible job- the card greeting had scribbled and rushed handwriting on it. It also took nearly 4 weeks to arrive yet it was listed “in stock.” I know the post has been slow because of COVID, but that is excessive. Next time I will buy it cheaper with another bookstore

Shipping
Return Claim MadeNo
Vaso

VasoGreater Melbourne (Inner), VIC

What's the Point?

published

Why on earth did I even bother ordering a book from Dymocks online store? Totally pointless and a waste of time. Will be waiting for my book that I ordered from Dymocks locally for a long while. Ring Dymocks about my order the girl on the phone tells me it's being shipped from the UK. If I had of know I would have ordered the book directly from Book Depository. Never again will I buy or order online from Dymocks. You can keep the $6.30 booklover rewards balance....Lame.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Christophern

ChristophernSydney, NSW

  • 3 reviews

Don't deliver and don't make the effort

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Dymocks lost over $100 worth of my eBooks.

published

I had an awful experience. I spent over $100 on eBooks however none appear in my library. I contacted support and was talked to so rudely by an arrogant woman. First email to support was not responded too. The second email was forwarded to someone else and now they are having me download different software which feels unsafe. I followed the instructions and still do not have my books its been over 1 week.

I just want to read my books =/ I feel scammed I paid money and have nothing in return.

Customer Service
Product Quality
Return Claim MadeNo

Slowest delivery and worst customer service

published

Delivery takes way too long. I ordered a book and it’ll take 3.5 weeks to arrive. They need one week to despatch since they receive the book from their supplier. Clearly this isn’t what customers expect in online shopping era.
customer service team didn’t or would’t help. The lady answered phone call basically refused to do anything to speed up.
Their online order status doesn’t offer any useful info. The estimated delivery is blank.
Nothing is positive about shipping at dymocks online.

Customer Service
Shipping
Return Claim MadeNo

3 months since I ordered a book. 1 month since I tried to cancel it.

published

I ordered 2 books 3 months ago, I received 1 in a reasonable timeframe, but the other is still on order. I attempted to cancel the order one month ago, but have not received any news at all. I ended up giving up and ordering the book from book depository (based in the uk) and it has already arrived.

While physical locations may be fine, dont order online. Use booktopia or bookdepository instead.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
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Grace Q

Grace QPerth, WA

Don't buy from here!!!

published

Don't waste your money on here!! I ordered an ebook from here and I cant download it on a computer. It keeps coming up with an error message no matter what computer I use. I tried calling, and no answer, I also tried emailing 4 times, and I haven't received anything back!! Save yourself some money and time and don't bother!!!

Customer Service
Product Quality
Shipping
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Joel Mackenzie

Joel MackenzieGreater Melbourne (Metropolitan), VIC

Really disappointing

published

Completely understand the impact if COVID on delivery times, but it's now been 8 weeks since I placed my order and more than a month past its estimated delivery date. Extremely slow customer service response when inquiring about the status of my order as well. Really disappointing, especially considering I've ordered multiple books from other sellers in that time frame that have been delivered and read while I still waiting for this one.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Lots of excuses with their mistakes

published

Bought a book online, didn’t hear anything for 14 days. Ring them, no one answer! Emailed them, and then they said need another 1-3 business days to dispatch. I just let them refund and leave me alone. Full of rubbish!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Takes months to deliver and you have to chase them

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Paul B.

Paul B.Perth, WA

  • 2 reviews
  • 1 like

Dont blame the virus when your service has always been CRAP

published

Like almost all reviews here the service or should I say, lack of service, is unbelievable. I was told I would receive my order around the 7 May and its already the 14 June. So many incompetent companies like this lazy book sellers are blaming the virus but its quiet obvious they have ALWAYS given TERRIBLE SERVICE... dont use Dymocks. They are CRAP..

Customer Service
Shipping
Return Claim MadeNo
john mcpherson

john mcphersonSydney, NSW

  • 2 reviews
  • 3 likes

Dymocks Castle Hill

published

i ordered a book and was told it would take 4 - 5 business days. I called in and was told it would be another 4 days. I emailed them requesting a store credit and not to bother this evening. Less than an hour later, at 10PM, i received a text saying it was in store. Funny it just appeared at 10PM, an hour after I emailed them, on a Friday night. I'll never trust their sales staff, one in particular.

Customer Service
Return Claim MadeNo
Store LocationCASTLE HILL
Jessica H.

Jessica H.Gippsland, VIC

  • 4 reviews

Unsatisfied doesn't cover it

published

Hi, I received the parcel today and I'm not satisfied. I paid $26 not incl shipping and I received something I'd more call a pamphlet than a book. NOT worth $26.
Not only not happy with waiting more than a month for 1 book, but the book costing a lot more than it's worth.
Won't be shopping with you again

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Tony

TonyMetropolitan Adelaide, SA

  • 2 reviews

Terrible service

published
Customer Service
Return Claim MadeNo
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Ali

Ali

  • 3 reviews

Bit expensive

published

The books tend to be quite expensive. I purchased a psychology guide from there a few months ago, and it costed relatively more than competitors. For now, Dymocks is my backup store if I can’t find a title anywhere else.

Ben

Ben

  • 2 reviews
  • 1 like

Save yourself the money and trouble and use someone else

published
JEM

JEMGreater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 2 likes

Favourite place

published

Dymocks is one of my favourite shops, I would have loved to give a four star rating however the prices could be better and the sales too. In saying that though, they stock is pretty adequate and they always seem to be up to date. The staff are also very friendly and always offering a helping hand!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthland
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Terrible online service

published

So ordered two books online to keep myself occupied during covid, got told that ther might be a bit of a delay fast foward a month still waiting for obe of my books, one came in 3 weeks after i ordered while they were keep changing dates and shipment days(got told that they will come together) ended up orderingthe other volumes from a different website and came a week later, ( both were based in sydney) so basically trust all of tbese bad experience go to a physical dy mocks and don't order from them online, or just order from somewhere else would be the best option.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
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Renee

ReneeNorth Queensland, QLD

Terrible service

published
Customer Service
Product Quality
Shipping
Page 1 of 16

Questions & Answers

BPDMA

BPDMAasked

Dymocks

How to access a eBook I purchased last night ?

No answers
deb

debasked

Dymocks

any luck or advice to get the ereader app to open. just purchased ebook and cant read the damn thing, ereader app says login in wrong. password has been reset nothing is working and yet on dymocks web page my password lets me in fine

No answers
MaryC

MaryCasked

Dymocks

How do you get back to the last page you were reading on the ereader app?

2 answers
Glenys
Glenys

When you click on READ it should take you to the page you were reading last. If this doesn't happen for you complain to Dymocks. After my initial complaint, twelve emails from Dymocks and more than twelve replies from me; two days of instructions to cut and paste, download, install and un-install, the book suddenly appeared in the Dymocks e-reader.

Glenys
Glenys

Just had another look at the e-reader. If your's does not automatically save the page, there is a tab in the top right hand corner below the magnifying glass symbol which creates a bookmark. You will find the list of bookmarks in the settings menu.

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