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Dymocks

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Reviews

(22)
(8)
(8)
(9)
(173)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    2.1 (27)
  • Return Claim MadeYes (8) · No (32)
  • Shipping
    1.6 (10)
  • Customer Service
    1.6 (29)

Ann

AnnSydney, NSW

  • 4 reviews

Unreliable online system

published

Opted for the ebook so i dont need to wait for delivery as i really needed the book for a presentation. Transaction went smoothly or so I thought.. got charged right away but the order did not show up in the bookshelf nor was provided a link to download. Called to complain and been told ive now have to wait for at least 24 hours as it will have to be raised to their technical team. No means to expedite. Disappointed. Never had issues like this with Amazon. Unfortunately they did not have the ebook.

Product Quality
Customer Service
Return Claim MadeNo

Jan A

Jan ASouth East Queensland, QLD

  • 3 reviews

Do not waste your money on express shipping

published
Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

If I could give 0 stars, I would.

published

I ordered a Christmas gift in November, ETA approx. 5th December. It's now January and after several calls, it's still not here! Terrible company, you won't see my money again.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers
Rich and Kath

Rich and KathPerth, WA

  • 4 reviews

Useless

published

Ordered book for Christmas.Delivery date was to be well before Christmas.
Delivery date subsequently changed. Twice.
Book arrived after Christmas but was the wrong book. Dymocks not going to send the correct book until we post the wrong book back to them.
Great customer service.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Tcap

TcapGreater Melbourne (Inner), VIC

Return of unwanted Xmas preset

published

Returned an unwanted book present to Dymocks Melbourne store along with the return coupon inside the front cover. Person behind the counter wasn’t prepared to accept it back as it had a small crease in the corner of the cover. Floor manager wasn’t available ( how convenient). No good will what so ever . I normally buy my books at Readings and I will continue to do so.

Customer Service
Return Claim MadeYes
Store LocationMelbourne

Dymocks' Policy Contradictory

published

Dymocks' exchange policy is horrendus. The City Store do not accept an exchange note issued by another Dymocks. The Note clearly said, the item can be exchange if not suitable.


digital gift card

published

I purchased 2 digital gift cards in the one order on Christmas Eve. The link to the first card arrived 2 hours later - unsatisfactory for a card which should be generated by the system. However 5 days later I am still waiting for the link to the second card despite several emails. I was told that the second link was in a CSV file on the original email. There was no reference to the file in the email. The link in the CSV file won’t work. I’ll never buy a digital gift card on line from Dymocks again.

Product Quality
Customer Service
Return Claim MadeNo

JDoc

JDocSouth East Queensland, QLD

  • 2 reviews

Took 3 weeks!

published

I ordered a book on the 7th of December and it just showed up today - the 27th. It took 3 weeks to deliver. I will never use their online store again.

Return Claim MadeNo
Other Book Shops
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Wow.. Never again...

published

Two and a half weeks before Christmas you would think a book would arrive that ‘dispatches in 4-5days’ would turn up in time... but no... work communication and worst online purchasing experience (and I do a lot online).

This ‘business’ should not be running!

Shipping
Customer Service
Return Claim MadeNo
Michael

MichaelHunter Region, NSW

Wow full

published

What a joke
Confirmation email but 5 weeks later no book so email help desk.
Sorry yet another tech difficulty so refunded my pay pal payment without contacting me to see what I ordered and so I could get what I originally ordered.
No problem to them go back and start again.
NOT WITH YOU LOT.
PATHETIC.

Product Quality
Customer Service
Return Claim MadeNo

Dave

DaveSydney, NSW

False advertising

published

Don't even bother going here, deception and lies. The online delivery times are false and misleading.
Paid for express freight and 1 - 4 days so proceeded as needed asap for gift.
Once I paid I was informed 14 days before delivery as stock issues ect, when I called to voice my concern it seemed they really didn't care. BAD SERVICE DYMOCKS.

Customer Service
Return Claim MadeNo

Joe L.

Joe L.Greater Melbourne (Metropolitan), VIC

How a business shouldn’t be run

published

Ordered start of December to receive my order before Xmas. Even paid for the express option just in case. Phoned several times to check status of delivery, no answer. Emailed, no answer. No update, nothing. Absolutely disgracefully, you think a business would get their stuff together for Xmas time.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

John West

John WestHunter Region, NSW

Poor shipping

published

My GF and I both unwittingly ordered the same book as a present for her brother on the same day but through two different stores in the week before Christmas. I used Dymocks and paid for express post (due to it being so close to Christmas) while my partner used booktopia and used standard shipping. Its been Over a week now and still no book from Dymocks, my partners arrived in 2 days. Wouldnt recommend for online purchases and Ill be surprised if its here before Christmas.


Not the best telephone attitude

published

I called the Belconnen store about a certain grammar book. The response was "I don't know". I asked "are you able to look it up?" Answer: "I am, it isn't here".

Customer Service
Return Claim MadeNo
Unhappy customer

Unhappy customerSouth East Queensland, QLD

Don't buy from them online!

published

Ordered a product for a Xmas present on 1 December. Still not here by 20 December so I emailed asking for the status and they replied good news, it has been sent on that day, some 20 days after it was ordered. Now it wont get here for Xmas. Absolutely appalling and recommend you do not buy from them online.

Shipping
Customer Service
Return Claim MadeNo
Morgan

Morgan

  • 2 reviews

Incredibly Frustrating Experience

published

Poor experience, customer service and communication.

Two out of seven turned up without hassles.

Ordered 7 items on the 21st November.
Firstly they send me an incorrect item that was different to the photo and description. I ordered three of these and only two turned up (late) and the third was credited with no reason. When I queried it they said it was the right item that was sent. Anyway returned this for a refund.

Last 2 items I am still waiting on. Estimated delivery date when I ordered was by the 12th December. I still haven't received. Contacted customer service and was told that they are now on order from the supplier and no date can be given.

What a waste of time.

Product Quality
Shipping
Customer Service

Peter D

Peter DSydney, NSW

  • 2 reviews

disappointing user interface, customer service lacking

published
Customer Service
Return Claim MadeNo

Rannane Z.

Rannane Z.Central, SA

I will never shop with Dymocks again!!

published

I sent an email to them as books did not arrive - they have no record of my $255 book order even though I have an email confirmation of it with all books listed.

Afterpay is still also set to draw $$$ from my account. No Xmas books for kids this year. I will have to order from another company and get the kids gifts after Christmas.

I ordered from dymocks in the beginning even though their prices are much higher than other places as I wanted somewhere Australian that could get the kids Christmas books to me quickly.
I will never shop with them again :(

Product Quality
Shipping
Customer Service

Steve

SteveSouth East Queensland, QLD

Bad from start to finish

published

Order two books to be gift wrapped as a Xmas present. Both books were shown as being in stock available for immediate dispatch which I wanted as time was crucial. Turns out only 1 book was despatched and the other was NOT in stock. Wasn't contacted to see if I wanted to cancel they just sent me the one book. But the disappointment didn't end there. The "gift wrapping" was ripped from top to bottom in several places - an absolute disgrace. I will NEVER buy from Dymocks online again.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Papan C.

Papan C.Sydney, NSW

Castle Towers store, owner is absolutely shocking and store not child friendly

published

I took my 8 and 10 year old to the shop to buy books. Whilst trying to convince mh son around which book to pick the lady owner started harrassing and lecturing the 8 year old because she accidentally dropped a small diary. She came into the store happy and left teary. Whilst confronted she shows me the sign around book damage and i asked show me the damage it caused, she said i am no longer welcome in her shop. I will happily oblige, Dymocks if you are not listening to your customers, you will just be another retailer on the news filing for volluntary administration.

Customer Service
Return Claim MadeNo
Store LocationCastle Tower

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Questions & Answers

BPDMA

BPDMAasked

How to access a eBook I purchased last night ?

No answers

deb

debasked

any luck or advice to get the ereader app to open. just purchased ebook and cant read the damn thing, ereader app says login in wrong. password has been reset nothing is working and yet on dymocks web page my password lets me in fine

No answers

MaryC

MaryCasked

How do you get back to the last page you were reading on the ereader app?

2 answers
Glenys
Glenys

When you click on READ it should take you to the page you were reading last. If this doesn't happen for you complain to Dymocks. After my initial complaint, twelve emails from Dymocks and more than twelve replies from me; two days of instructions to cut and paste, download, install and un-install, the book suddenly appeared in the Dymocks e-reader.

Glenys
Glenys

Just had another look at the e-reader. If your's does not automatically save the page, there is a tab in the top right hand corner below the magnifying glass symbol which creates a bookmark. You will find the list of bookmarks in the settings menu.


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