I recently purchased some Boori furniture for my daughter. One of the bedside tables arrived with damage on the side, which was disappointing at first. I contacted Boori’s after-sales service team and Jade helped me with the issue. She was very helpful, patient, and professional throughout the process. She kept following up and made sure the… Read more
replacement was properly arranged.
My daughter is now very happy with the furniture. Thank you to Jade and the Boori team for the great after-sales service.
Amazing experience! Jo from the Nunawading store was a legend and helped us out when she absolutely didn't have to. The product is fantastic, and customer service were wonderful when the separate delivery company were difficult. Would highly recommend Boori and specifically Jo!
If you want real quality solid wood furniture for your children, skip this company as many parts of their furnitures are PVC with strong smell or non solid wood materials manufactured overseas. Try preschool equipment or Montessori furnitures instead! Boori is charging 20% restock fee plus $100-$200 delivery fees if you want a return! Horrible experience from the product to the service!
Reviews with attachments
Just like others said here, and sadly I failed to read these reviews before spending 2700 on a bunk bed, the quality and after sale both are bad. Firstly, the bunk bed squeaked like crazy. They offered three causes: uneven surfaces, loose screws, and timbers rubbing each other. The first two was not the case. They sent me furniture felt to address… Read more
the 3rd cause; wait a minute! Your bloody design should have addressed that issue in the first place. Now, I have to disassemble the bed which took one day to assemble to stick felts into places which I suspect timbers are rubbing. Secondly, the treetop frame on the treehouse bunk bed is a joke for safety. It only looks cool but my child hit her head over and over in two days. Initially, she refused I take it out but the situation got to a point that the poor child asking me to take it down. Boori refused to take back the unsafe design. The bed just looks good and that is it! The crackle and squeak of the bottom bed and the head bumping the treetop frame are all design failures. The reviews on their website are also selective. I am not bothered by $ here but would get NSW fair trading and tribunal involved so that this bed does not continue being sold with the faulty unsafe design.
Updated review After sending Boori a video of the crackling noise and emphasis on my intention to take the matter to NCAT, a technician attended the issue. He basically spent 1.5 hours disassembling the whole bottom bed and adding furniture felts. At the time of writing this update, a new issue has emerged with one step of the staircase with a gap appearing. The technician is going to return to address the matter. While I appreciate Boori addressing the matter and their efforts to offer better customer service, I am still believing that there was a lack of design check and quality control in the first place. I am yet to follow up the matter re unsafe treetop frame as Fair Trading is assisting me to find a way to return it.
Very happy with Matilda Maxi bunk bed — it feels sturdy and well-made. Assembly took a bit of time, but the instructions were clear. Our kids love it, and the customer service team was fantastic. Highly recommend!
Great quality looks good and very easy to assemble. Great customer service also.
Cot has been solid for many years but it creaks so loudly. Were provided felt pads by boori. I used them all on all sides but still creaks.
STAY AWAY FROM THIS BUSINESS, POOR QUALITY AND CUSTOMER SERVICE – I should have read all these reviews before spending money on this trash, instead of trusting them after visiting their showroom. I bought a Natty bedside bed, and it comes with a bowed side rail, it doesn't even allow the slats to be put in between. Apart from that, the holes were… Read more
not evenly drilled or not even drilled on the rail and the slats. The timer on the rails is not well sanded with splinters too. It seems that I encountered all the problems in the reviews. Contacted the customer service for a solution for that, instead of offering a replacement, they taught me how to install it by applying gentle pressure, since there's only "a couple of millimetres out of alignment". After replying that it is a quality issue and clearly expressed that I am happy with a part replacement only, they still say it's a "non-functional" issue and blame me for being rude?? I simply asked why they gave me an installation instruction but not a proper standard customer service to send a replacement part. After that, they just ghost me. That's how they run this business now, send an item with quality issue and train their customer service not to admit that's a quality issue, but teach you how to install it.
Do Not Buy This If You Plan to Use It as a Dining Table (Especially with Kids!) I purchased this table in the light colour finish, expecting it to function as a durable everyday dining table. This expectation was based on Boori's brand focus on family-friendly products and the fact that they offered a table cover as a suggested bundle.… Read more
Unfortunately, the table's finish is shockingly poor for an item intended for dining and for a family. I used the table cover for several months. When I removed the cover for a gentle wipe-down, I immediately noticed moisture-related stains had formed beneath the cover. This led me to remove the cover completely, fearing that trapped moisture was causing the damage. To my greater disappointment, I found that the table stains with almost zero effort. Even a single droplet of water spilled on the table and left for less than five minutes will leave a permanent, visible mark. A dining table, particularly one marketed to families with children, must have a durable and highly water-resistant finish. This table clearly does not meet that standard. I am extremely disappointed with the quality of the finish and the table's inability to handle even minor, immediate spills, making it impractical for everyday family use. I would strongly caution others against purchasing this table.
My boys LOVE their new Boori Neat Single Bunk - I was worried that my eldest might be nervous sleeping on the top bunk but he LOVES it - my little one is also so happy with his floor bed. This is the PERFECT set of bunks for small space - I was overwhelmed looking at options with storage, or doubles, but honestly for space saving and young kids this is all you need.
Love the new natty chair. My tall 4yo comfortable sits on lower level. Also works well with boori table. Both very high quality.
Natasha in the support team was beyond helpful when we lost the screws/bolts from our cot after moving house. I was able to send her a picture of what pieces I had and she managed to know exactly what bolts we needed. She was so incredibly helpful and pleasant to deal with, thank you again! Show reply
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Latest follow-ups
- +5
Unfortunately they don't responds u once you paid . I SENT them email for complaints never hear back . I purchased this bunk bed last week it been delivered yesterday morning (19th Aug) , the tradie was refused bring them to the door in the… Read more
beginning, he was left everything downstairs and blocking the way , I was explained to him there is door to door policy ,after few times argue he finally brought them upstairs and he left the boxes everywhere.
I have to bring in few boxes all by myself for safety concern so they won't hit my neighbors who have lots of kids . One of the big box just right next to the stairs.
And the way he drag box next to the door is super rude and damaged my floor. Please see attachments.
The double mattress has a yellow mark as well, there is no big issue with this I guess however we purchased from boori is because of trust ,now what a horrible experience.
Update 26th Aug : No apology at all absolutely rude and accusing me tell other people the truth. If this is a company who make products for children and shows this kind of customer service, I seriously ask people thinking carefully before you pay them .This attitude means they are not trustable. When I paid 2700 dollars I clearly mentioned at least twice we are on top floor, they said will deliver to the room as they are door to door services .now bad things happened their solution is no apology, accusing, and say something different with when we paid money. Unbelievable .I can't imagine if someone expecting a new born baby and facing this situation how frustrating will be .
Follow-up · warning do not buy anything from boori
This company don't care about anything after we pay , avoid floor damage issues, parents avoid… Read more
Positive reviews
My wife and I bought a Boori Tidy Plus Bassinet about two years ago now from Baby Kingdom in Alexandria NSW. Unfortunately we had a second trimester loss that year and stored the box away unopened until just recently. We are preparing for a baby due this year so we opened the box, only to find that the mesh bassinet that came with it was… Read more
completely the wrong kind.
I reached out to Boori Australia HQ and provided some pictures and a video to show what happened. Boori's staff (particular thanks to Jade) were immediately understanding and had empathy for our situation. They identified the correct mesh bassinet that we needed and sent it out to us for free to recognise the unique circumstances we were in.
I don't care for writing reviews generally. But this experience with Boori Australia is just the kind that we all need, especially for parents (including first timers like us) who have had a rough go and just need that little bit of help and understanding.
Full marks for your after sales service, Boori Australia.
From a very happy couple, Nick and Millie NSW 2850
Have been using a Natty bed for over 12 months now and it has been a wonderful transition with our toddler, he absolutely loves it. We are now transitioning into a stand alone bed in his own room and realised we had misplaced our screws for the safety rail. Boori were wonderful to deal with and no problem to replace the screws free of charge. Highly recommend Boori.
We love our Boori products. I've got a super solid cot we have been using for years, bassinet and change table. Support has always been wonderful and I can easily purchase spare parts like bolts. Would 100% recommend Boori to any new parents.
Negative reviews
It has now been 10 days since our 4-year-old daughter’s bed was scheduled for delivery — and we still don’t have it. We paid and coordinated delivery to align with our house move, only to be told the missed delivery date was our fault due to unclear internal notes. When my wife contacted head office to resolve it, the options offered were to… Read more
either cancel for a refund or continue waiting — not exactly customer-focused problem solving.
We chose to wait.
On the rescheduled delivery day, my wife stayed home, only to be notified the delivery was “unsuccessful” — despite no one ever arriving. When she contacted the delivery provider, they admitted this was an error and that the real issue was missing parts.
Boori then contradicted this, claiming all parts were available, and instead blamed their delivery partner, noting they’ve had multiple complaints about them.
So where does that leave us?
No bed. Conflicting explanations. No clear accountability. No urgency to resolve the issue. And still no confirmed delivery outcome — just another proposed date, now 14 days after the original.
Throughout all of this, staff have been polite and apologetic — but that’s where it ends. There has been no ownership, no proactive resolution, and no real effort to fix the situation.
I don’t like leaving reviews like this, but the experience has been extremely disappointing, and I feel other customers should be aware.
Based on this experience, I would not recommend Boori.
I placed an order for a mattress on 1 March 2026. However, on 10 March, I received an incorrect item, a fitted sheet... I contacted Boori immediately and received a response the following day advising that I would need to return the item via Australia Post before the correct product could be dispatched. I responded to explain that, due to… Read more
personal circumstances, specifically the unexpected early birth of my child and both my wife and new born being in hospital I would be unable to attend a post office for several days. Given the urgency of my situation and the fact that the error was on Boori’s part, I requested that the correct item be sent as a priority while I arranged the return.
Unfortunately, this request was declined.
By their response, you can see that they really do not care about customers, only profit, even when they make mistakes.... No consideration given to the circumstances or the inconvenience caused by the initial error. The resolution process placed the burden entirely on me to rectify a mistake that was not mine.
Once I was able to return the item, I notified Boori immediately. I was then advised that the replacement mattress would be processed for shipping, with an estimated delivery timeframe of up to 10 business days. There was no offer of expedited shipping, acknowledgement of the delay, or any form of goodwill gesture. Natasha in Customer Service is the prime example of how having poor attitudes in customer service leads to future failings
Overall, I am extremely disappointed with how this matter has been handled. The lack of flexibility, urgency, and customer care has resulted in a frustrating experience during what is already a challenging time for my family. I hope everyone reads this before buying with such a greedy and poorly run company.
I wish we can give review less then one star, very bad experience with this company and their defective products, I would not recommend any one to buy from here. The tree house bed was a disaster,
Recent reviews
Great service we have a Boori cot that we’ve been using since my 1st. And we lost the connecting bolts and ordered the wrong ones but they offered to send us new bolts at no charge! Really appreciate that and recommend to all the new parents - their service is just amazing!
I am very happy with my Boori furniture. Product is very good quality and look very nice in my home. Service is great and delivery is very fast. Everything is good and I am satisfied. I recommend Boori.
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We’ve had our Boori furniture for many years and they've proven to be timeless, solid, and incredibly functional. They still look and feel premium. We’re still using the under-bed drawers even now that the 'baby' is grown! These are a great design that remains useful as the kids get older. A huge thank you to the team for the wonderful service. I… Read more
honestly wasn't expecting a replacement part to still be available after all this time, so I was delighted when they were able to help with a new drawer wheel. It’s so refreshing to see a company stand by their furniture for the long haul.
I am so happy with our Boori Sleigh Change Table in white. It fits perfectly with our nursery decor and has that classic, elegant look that Boori is known for. Aside from looking great, it’s incredibly functional. The three-tier design provides plenty of storage space for nappies, wipes, and blankets, making it easy to keep everything organized… Read more
and within reach during changes. It feels very solid and well-made, which gives me great peace of mind regarding safety.
The white finish is high-quality and easy to wipe clean, even after the occasional mess. It’s a beautiful piece of furniture that feels like it will last for years. Highly recommend!
We have had no less than 3 pieces of Boori baby furniture over the last 20 years at our house for our grandchildren (I wish they had been around 'In the day" when our children were young.) Now all that is left is the 3 tier change table that we are giving our godson & his wife for their new baby. Still in as new condition. Boori is just the best, keep up the good work guys.
Purchase a boori dresser secondhand and the draws kept rolling out, I got in contact with boori and super quick reply and they sorted it out for me and sending me some rubber stoppers, best customer service I’ve received
Great quality bed! Really happy with it. And fabulous customer service from all the employees we had help us, especially Natasha. Natasha went out of her way to make our toddler feel so special buying her first bed.
Natasha and the team were super friendly and very helpful. It was very wonderful experience with Boori. Highly recommended for anyone needing furniture for babies
I recently purchased a baby cot from Boori and had an amazing experience. The service was excellent — Natasha were very friendly, patient, and explained everything in great detail. She helped me understand all the features and made the whole process smooth and enjoyable. She also gives us great advices and tips on raising a baby. Highly recommend Boori for anyone looking for quality baby furniture and outstanding customer service!
Boori is a brand known for its excellent quality — materials are truly reassuring when it comes to products for children. Today I bought four lovely little stools and a small table that I really like. Although the bed I had my eye on was already sold, the trip was absolutely worth it. Such a great experience — thank you Boori!
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Hi Neda, Thank you for taking the time to share your… Read more