Pineapple is no longer considered a primary base substitute. I use to order the mint condition and requested pineapple instead of apple (due to the overpowering sweetness of the apple. In addition pineapple is better for you). I had been ordering this juice for many years now. I attempted to re order it at the boost juice in Campbelltown Mall. She… Read more
declined but she did give me the other substitute options (watermelon, carrot and apple) She stated that they can no longer do it. Its against the rules to substitute using pineapple. She then said did you still want to order or? I didnt end up ordering and she lost a customer. I wont be ordering Boost Juice again.
went to collect my birthday drink but the staff member indicated that I was too late. He saw the scars n my neck and I informed him that I had been in hospital for several weeks. The staff member did not budge wth. Heartless cruel and I will not support this organisation.
Southbank. Honestly, when it's this busy, they could afford to put on another staff person. And perhaps consider a staff person with some energy! The two workers here are plodding around miserably and talking to customers like they are an imposition. Waited 15 minutes just to order, then over 20 mins for the drink to come. Lucky the juice was yum. Service was rubbish.
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That’s terrible—especially the Berry Crush. I paid $10 for nothing. They just added one strawberry to a jar full of liquid (which was supposed to be apple juice) and threw in three blueberries. It’s completely tasteless, and I’m so upset about wasting my money. Show details
i went to the southern cross boost and ordered my classic juice i usually get and it was great but i was denied when i tried to pay with cash? i had exact amount of cash and was told i couldn’t pay with cash and had to use my card which obviously included tax.. ive never been denied cash by a boost until now very disappointed :( i might move to top juice instead..
The self service kiosk is SO BAD - they malfunction and don’t process the order but still charge your credit card! Show details
They make you place your order on a machine, then it malfunctions but your credit card still gets charged. When I asked to have it sorted out, the manager replied that the error happens sometimes and I should get my money back in a couple of days, but if not I can just ring Boost and sort it out. This is disgusting customer service and no one at the shop is willing to help you in cases such as this. Show details
and it took me following up 3x to get the refund. Shocking.
Today we tried the new peach frozen drinks - two of them at boost bondi junction near Starbucks. The drinks were not good so after a sip we said to the girl at the counter that they weren’t very good. She told us “yeah , well , speak to HR “ . Excuse me??? No offer to refund or exchange nothing. So I thought nah, so I went and said what about this… Read more
one sip refund thing you do.? Oh no I can’t do that you will have to wait for a manager she will be half an hour. Done then I decided to just wait. Then after about 10 minutes she decides to call the manager in the mobile. She won’t be back for an hour she says. So she exchanges the drink… finally. Could have been handled waaaaay differently I told her instead wasting everyone’s time. I informed her I would be giving a detailed review.
Positive reviews
Over time I've noticed different locations have a different kinds of service and products. Some put way too much ice and no juice at all and some make it just right! Some staff are friendly, some look exhausted or annoyed. Some fruit may taste fresh and some may taste a little off. So depending on which shop you go, and what time of the day it… Read more
is, you may fall in love or be dissappointed. If you like a fruity, cold, healthy drink, give them a go!
Gave Me A Lift For The Rest of My Day – Serve was quick and I got what I asked for. Staff were happy and obliging. I expected a small increase in cost as produce, electricity, rent etc has increased everywhere. Show details
Hard working staff – The girl working on her own absolutely run off her feet doing the job of at least two & she needs recognition very calm & professional it was Melbourne airport 7.30 in the morning valued staff member congratulations Show details
Negative reviews
I I went to Bozz just a couple days ago and I ordered two drinks. It was 20 minute wait then when I drink finally came out there was only one we asked the staff members with the energy was they said that there was there was no lemons and I wouldn’t be able to make it these kids are very very young and one of them did not know how to speak not… Read more
physically but he didn’t have a voice he ignored us when we complained, so we asked for the refund and the lady at the counter said she wasn’t able to do that because she didn’t know how to and the blender that our blending them in they don’t wash them. We watch them just use one, and then use the same one again it was disgusting
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Yeah you guys have changed up the menus so much that when customising a drink it’s at least $12.50 and up and it’s just not worth it . Spent all this time downloading the app again to log in and decide I’d rather drive home and make my own cause I’ve got all the ingredients and it’s easier than navigating your app. Just honesty. Bro I can’t even… Read more
find the “checkout” page to take a screenshot lol the only way you can get there is by ordering another drink it’s so dumb
Shocking. Charlestown juice bar. Ordered 2 large drinks , completely forgot to put the ice cream in. We got water down juice. This is not the first time but it will be my last. Tired of people who cannot get a simple job right. Its expensive so why can't we get properly trained people who care. Show details
Recent reviews
I ordered a smoothie and when they poured it into the cup, it only filled about halfway. They poured it back into the blender and added just ice to top it up. For nearly $10, I expect the full drink made properly , not watered down just to make it look full. It felt like a shortcut that compromises quality.
Employee Ari at Riverlink boost had poor service and gave me back attitude when I asked for a straw. This kind of customer service is outrageous and disgusting. Shame on you. Boost juice is shown as a positive company, but their drinks are barely fresh. I have always had nice connections with everyone else other than Ari. Show details
The worst tasting drinks I have ever had! I had a watermelon drink and it was full of ice!!!! At least half full of ice. No wonder they make money. I went to Warrnambool and the service was impolite to say the least. The boss looked like he never smiles and is grumpy all the time. Very hard to deal with. I through the drink away it was so… Read more
flavourless. My son had a mango tango crush. I did not see any mangoes go in there! Just liquid went in. I will not go back
Cairns boost juice- worst service and only fill your cup oart of the way. When i mentioned to the girl the cup wasnt full like it should be she started a bunch of drama, i said its a $10 drink (only medium sized) it should be full.... it got worse and worse long story short i will never go back there to buy anything. This is the 3rd bad experience… Read more
at this store. Pathetic excuse for customer service and workmanship. A bunch of young people who couldnt care less.
It’s worth one ever my money get stolen throw boost app and they take money couple of time and change everything and back again stolen our money and we complain throw email and no one responds couple of times seriously it’s very bad management and customer service and they very expensive for nothing
Henley beach boost juice Just bought a juice for grandson a watermelon crush. He had to start a new melon. I watched as he put the peel through the juicer . I though ok he must need to smash it to dispose of it . No he added ice and have it to us. I said you just used peel. He said no. As we left my grandson said yes he did nan. So disappointed I would have left had I not paid before getting it. No more boost juice. Show details
$9 for medium juice. They use premade juice not just friut. It tasted like cheep tropical juice. It wasn't thick just like cheep tropical juice. $9 It is a rip off. I don't recommend. Really shocked they are still in business selling this rubbish. Show details
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I've been going to boost juice for years,last year when I went to get my birthday smoothie, boost juice noarlunga wouldn't give it to me because my birthday wasn't on my account, I could have provided proof with my driver's licence, I have not been able to update my online account because I can't access it,I haven't been able to access it for… Read more
sometime, I have since called their customer service number twice no answer get voicemail which I've left 2 messages and no return call,I then filled in the online form and someone called [Name Removed] replied asking me to give my boostie number which already was on the online form I filled out,no reply back,so I filled out the online form again, and again Amy replied again requesting my boostie number and stated she had emailed me previously which she did, but that's where it stops, boost juice customer service all over is bullshit, don't return customers calls or emails, I won't be wasting my time or money with this BUSINESS again, I have just received an email from them stating problem resolved, how can my problem be resolved when they have done absolutely nothing, let alone contacted me, avoid these idiots, go elsewhere where customers are appreciated
First time ever, never had a Boost Juice prior. Purchased a banana choc smoothie on 21/04/25. Made me ill and spent the next 5 hours puking in my toilet. Never again! Show details
Tasteless – Brisbane Airport Domestic Departure. Bought the gym junkie. It was tasteless with big chunks of ice. It was completely un drinkable. Don’t waste your money…. Not to mention the paper straw. They’ve become too big and no longer care about product quality Show details
Extremely bad company – Service at the boost outlet that I go to is substandard root staff long wait times understaffed tried contacting somebody at their customer relations but unfortunately the Phone never answers. I think it’s there for appearances only had to ring through to another department lodged. Many complaints asked for somebody to get back to me and it never… Read more
happened. This is how they treat a customer spending over $100 a week every week in their store terrible company to deal with. I would avoid all costs and yes, I’ve taken my money elsewhere.
Rip off merchants – Yet another dodgy operator that isn't upfront about card fees.. nothing said no signs warning that you are about to be ripped off.. be upfront get a backbone management instead of being slimy thieves
Public Health Risk – THINK TWICE BEFORE BUYING HERE!!!!!! Would rather die from thirst than die from food poisoning by ordering from here…Worst place if you are trying to be healthy! Staff is only concerned about doing their job…no sense of public safety!!! Someone needs to monitor what they do behind the scenes.. I ordered a mixed juice..It was expensive..but I… Read more
ordered anyways as I was thirsty…You won’t believe what I saw!!!The lady opened the shelves and took out rotten carrots to make the juice!!!!! I asked her to stop as the carrots were all rotten.. with big black spots that I could see from a distance!!! I asked her to show me the carrots that she was using and she said: ‘Sorry we don’t have control over the produce we have!!!! And I said so!!!!!!!!!! Does that mean I should drink juice from rotten carrots!!!! Then quickly another lady came and she said “ I will make another one with different carrots!!! But I said if I didn’t notice, you would have given me this juice that could make me seriously sick!!!…I asked her: Are you not worried at all about public health? And she said “ My manager deals with these issues” !!!!!! Can’t believe it!!!!! Absolutely Shocked… If she received bugs with the produce, she would make juice out of bugs.. or ants, or whatever on it..just because she couldn’t be bothered to pick up the produce that is cleaner!!!
Boost juice should be closed.. if they can’t improve..they are misleading people into drinking something that could could be potentially dangerous ..Sugar content is extremely high too..
A health and safety officer should look into all Boost shops and check how they are operating when no one is watching…and also when there is long queue…I also request the owner of Boost Juice Doncaster to look into the attitude of their staff, towards public health…If carrot is rotten, then they should tell the customer that they have ran out of it, and ask customer to choose another ingredient…instead of serving juice made with rotten carrots. This is common sense….
If you are wondering why you have an upset stomach then first thing you need to think: Did I have a Boost juice by any chance? That could be the likely reason..
Bad service – Don't use Boost juice Mandurah forum. Several customers including me walked away after waiting to be served. Had eye contact with female worker so she saw I was there. Then she was nowhere to be found. Young guy making orders told me to use self serve. I replied I didn't want to so he signalled he was busy making orders and too busy to serve me so I found somewhere else that was only too eager to take my order. Service sux
Really bad – The boost store in Elizabeth complex in South Australia serve their drinks with melted icecream , the worst customer service that I have ever seen real attitude from the staff members.
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(Out of curiosity) I ended up ordering the Mint condition (substitute apple for Pineapple) at the… Read more