Booze House

I have been waiting 25 days for my order. It was due 16/1/26, now 14 days later booze hose is ghosting me. I would not trust them again.

You should take these bad reviews seriously. I gave Booze House the benefit of the doubt because they stocked a wine I was trying to track down. However, when the wines arrived, they were a different vintage than advertised. When I contacted the company, they told me that the pictures on the website do not reflect the vintage or year. Given the… Read more

number of negative reviews, I had thoroughly checked the website and FAQs before purchasing, and there was no clear statement to that effect. When I asked where this was stated on their website, they responded a few days later saying it was in the FAQs. When I checked again, a new section had been added; ironically with an error in it.

We needed the wine for an event, so we had no choice but to use what we received. Unfortunately, the wine had changed significantly from the vintage we were after, which was very disappointing. It should be made far more obvious on the website that customers need to email if they want a specific vintage and that product images are for display purposes only.

Also, when checking the website during this email exchange with Sav, I noticed that during the black friday 'sales' they had increased the price of the wine.

Very dodgy and misleading company. Would avoid at all and find somewhere else to spend your money.

Booze house sent my order via Couriers Please. Who proceeded to lose it but took four weeks of chasing to admit it. They ( couriers please ) then told me they aren’t liable for losses , the sender Booze house is. I’ve contacted booze house via every avenue they have online and only had automatic AI generated responses, we are sorry, we’ll be in… Read more

touch, we’ll get right on that. No actual response via email or any attempt to resolve this. Ai generated responses from couriers please also. Horrible customer service, I feel robbed ,avoid

Ordered on 22 December. Followed courier app. Picked up. Box 23. Still in South Australia 29 Dec, day it was supposed to be delivered. Lots of emails sent. SAV responded to most. Activating a seek and find with courier. NEVER HAPPENED. Several.more emails. Sunday 4 Jan SAV advised he had asked courier to return stock to Adelaide, and would… Read more

refund . Couriers delivered stock 8.30 Jan 5.

[Content removed]. Just got email saying stock has been delivered, and to take my business Elsewhere. Is he kidding himself. Wish I had have read the 84% piss poor reviews they have. To think I would use this hopeless business again, he is a dreamer. [Content removed]

When’s the Lena available again please ,I have checked a few times

Order was wrong! The day before Christmas and has now rewind the day! I will never use them again!

I am Very Happy with Booze House! I placed an order yesterday...had to cancel it, today, due to unforeseen circumstances...They Quickly Refunded my order and offered condolences...Not Many places would do that!! Thankyou So Much for your kind words!

Absolutely zero communication, terrible website. I’d give zero stars if I could. I ordered a sampler gift pack that was out of stock on the supplier’s website, and I was excited to see it showing available on the Booze House website. I thought that meant they had it in stock and I would receive it in time for my gift I was preparing. Turns out… Read more

Booze House is just a third party go-between, and all they do is place an order after you have paid them. This means I had to wait just as long (I think it actually took longer) than if I’d just gone directly to the supplier myself. I did not receive a tracking number, and there was no response from Booze House to my repeated requests for information about my order. Note - the chat says “if you prefer not to wait for a response you will be emailed an update”, just as well I didn’t wait in the chat as it’s days later with no response.

LUCKILY I was able to be in direct contact with the absolutely impeccable, responsive, helpful and friendly customer service rep from the supplier (big shout out to Wallace from White Possum - highly recommend checking out their website and ordering from them!).

Long story short - Booze House are a sham of a business, White Possum are 10/10 highly recommended and legit

Have been trying to contact for days - no response, no tracking number supplied and no delivery. Scam.

i would not give them a single star. This company is not legit. no phone number no response to message. I have been asking to refund money and no response. Fake and avoid this company. i am keep on asking ACCC how this company get ABN number and valid website.

I placed an order for 2 different boutique spirits, however one turned out to be not in stock after order was placed. As I required 1 item by fathers day, I reached out, Sav kept me in the loop with options to resolve including a refund or alternative product choice and promptly refunded for one item whilst ensuring other was delivered on time. I dont often review but appreciate the effort taken to resolve this in my favour.

Never received order - SCAM!!!!! No reply from company - despite multiple attempts.

The order was placed on 4/2/25. Still not received as of 27/3/25. Several attempts to make contact through the website. No response. No phone number to chase up.

BUYER BEWARE - Not legit – If you want to receive something, don't purchase from this company. Take your money, say its with Couriers Please, no communication when you try and chase it up after 3 weeks of it 'supposedly' sitting with the courier company. Tracking No. does not appear to be legit. Unable to contact the courier company/ no response from them either. After 4 weeks, submit to get a refund via Paypal. Suggest you don't waste your money, time or energy.

Potenital Scam - Buyer Beware – An order was placed on 5/9/24 and confirmed on the same date. On 9/9/24 we were informed by Booze House and Couriers Please that the order had been collected and was on route for delivery by 15/9/24. To date (19/9/24) we have not recieved our order and have had no luck in recieving a response from either Booze House or Couriers Please. The e-chat bot does not respond and there are no phone numbers to call and speak with a real person.

Do not use – Worst customer service ever. Has an online chat. Never responded. Either ignored emails or finally responded after multiple attempts

Poor exerience – I order two bottles from the UK for a friend in Perth. Paid and received an email to say they had the order and were preparing it. Two days later I checked and the order said cancelled. Emailed to ask why and no response. Then received an email to say my order had been refunded. Emailed them again to ask why and nothing. I should of checked reviews for them before ordering. Would not recommend or use them again.

Never again – Do not waist your time No way to get in contact with them, orders do not get delivered They do not respond to emails and you are left chasing refund on hope

Don’t even consider – Thankfully I paid with Pay Pal after no deliveries and received my money back.Steer clear of these people

Poor customer service – I ordered 4 bottles from boozehouse on March 14. Got a confirmation and heard absolutely nothing else. Chased them twice via email (most recently on April 7). No response. Messages today (19 April) via their website. Got told goods were sent via courier on 16th March but listed as damaged on 20th March. As courier had not returned bottles they did… Read more

nothing about it. I asked for a tracking number. Not supplied. I was told that they pride themselves on customer service and they apologised for not contacting or responding to emails. No offer to send items and to be honest, the courier story seems way too ridiculous as no tracking to support their story. Also as they haven’t received damaged items but were notified items were damaged and not delivered the customer is just left without goods or communication. Re no response to emails… ‘we try to respond within 24 hours’. Only offered to refund which I accepted. Only once I responded that I would provide an honest review did they ([Name Removed]) offer a bottle of wine or a 4 pack of beer. I would rather what I ordered. For transparency - I did not accept their offer as I felt I had been more than patient and given them a few opportunities to respond. Buyer beware!