Bosch HSB745256A Questions & Answers

Hi Kal,  Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your oven. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH13404 in the subject line with your contact details and proof of purchase. We’ll investigate for you. Regards, Bosch Home Australia.

Thanks very much for yr prompt response I'll email Bosch as suggested

Don’t waste your time. I replaced the hinges twice and they failed for the third time. I dumped the whole Bosch unit and bought another brand. Will never purchase Bosch products again.

Hi Tim, We're sorry to hear that you're having issues with your oven. There is no known issue with the hinges on this appliance. If you'd like us to investigate your issue further, please feel free to email us at socialmedia.au@bshg.com, quoting BSH7172 in the subject line with your purchase receipt and any service reports and we'll investigate for you. Regards, Bosch Home Australia.

Hi Tim, no update by Bosch and seems very unlikely it will ever happen. I see from the reply above Bosch is encouraging you to contact them. If they were as good at fixing their junk products as they are at monitoring social media posts about their products they would be awesome.

Bosch did the same for me about a year ago, most other people that had this contact from Bosch got their hinges replaced free of charge but they advised me after sending a tech to look at the oven that they would not do a goodwill offer for us. They offered that we could buy another Bosch oven for 50% of list price (Bosch list price is about 40 - 50% more than they sell for at electrical retailers in any case). My response to them was why would I waste any more $$$ on buying junk Bosch products. Good luck getting Bosch to give you a good will hinge replacement.

The hinges seem to last about 3 years or so, we gave in and replaced them for a second time ($180 per hinge ie $360 total) and its an easy job if you're OK with a screw driver, there's some You Tube videos showing the trick to remove the door so the hinges can be replaced.

The other issue you have to look forward to with this oven is when the main element fails, for an appliance repairer to replace the element is about a $700 job, you have to dismantle the rear of the oven to get at the element so there's a lot of labour and all the insulation has to be removed which basically disintegrates in the process. The Bosch genuine element is north of $300 but I just got one from an appliance spares shop for $70 .

Thanks for the info Scott. I will post my progress with Bosch.

I'm sorry but I don't actually know. I have never used the rotisserie in my oven. Give Bosch a call?

Hi Birddog, Thanks for your question. We're sorry to hear that you're having issues with your oven. We'd like to help you investigate, so could you please send us an email at socialmedia.au@bshg.com, listing the problems you are having and quoting BSH3048 in the subject line.

Regards, Bosch Home Australia.

Hi My response after the treatment from Bosch is to throw the stove out and never buy Bosch again. 7 years and three major repairs later of which two were hinges tells me to go elsewhere. Important to note - no children and in a beach house so only weekend use. I am currently reviewing the new Fisher & Paykel which looks quite good

Hi Rob, Thanks for your question. We're sorry to hear that you're having issues with your Bosch HSB745256A Oven. We'd like to help you investigate, so could you please send us an email at socialmedia.au@bshg.com, listing the problems you are having and quoting BSH4012 in the subject line.

Regards, Bosch Home Australia.

I replaced the hinges and that solved the issue for me.

Hi Rob, Thanks for your question. We're sorry to hear that you're having issues with your Bosch HSB745256A Oven. We'd like to help you investigate, so could you please send us an email at socialmedia.au@bshg.com, listing the problems you are having and quoting BSH4012 in the subject line.

Regards, Bosch Home Australia.

Mate to pull those hinges out is a mission it took, a friend and my self about 2 1/2 hours . Had to pull the hole thing apart, then you have to use a hammer and bend the clips . Not easy hope this helps, I herd from Bosch to a month ago nothing since. Good luck

If it's in warrantee, get Bosch to replace the hinges. Otherwise you can purchase them and replace yourself.

Hi Robert, Thanks for your question regarding your Bosch HSB745256A Oven. You can purchase spare parts over the phone with us on 1300 369 744. Regards, Bosch Home Australia.

Rob the service fellow had to take the top burner assembly and back panel off, it was costly,regards

Sorry I don't know Peta but if it hasn't don't buy it as still a nightmare for us. We got ours in 2009/10 so ring Bosch and ask them if it has changed design

Shall do, thanks!

To be honest I don't know . They have contacted me about fixing door but it has been fixed before and same problem eventuates. Don't see the point . Now held closed by magnets . Ovens such a pain . Our last Ilvi had the glass completely slide off the door !!! Had to buy a complete new door and hinges . And only after 3 years.

Good luck .

Peta if you find out can you please post back? I'm in the same boat - like the oven but don't want to buy if the hinges are still an issue

hinges gone again - nov 2016.... to make matters worse after sales has the wrong repairs done on my oven so everyone make sure you keep your own paper trail!

Hi nat99, Thanks for your question regarding your Bosch HSB745256A Oven. The model, FD & serial details can be found on a sticker on the right hand side of the open oven door. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

It's inside the warmer drawer

Thanks Chris I found it!

Hi Rod, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch HSB745256A Oven. We'd like to help you investigate, so could you please send us an email at socialmedia.au@bshg.com, listing the problems you are having and quoting BSH207244 in the subject line.

Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.

Regards, BoschHomeAu

It appears this MODEL we are discussing HSB745256A Oven is no longer available to purchase. But I would not buy the new model unless they have improved the door not shutting properly problem because it is terrible that all of all have the same hinge/spring problem so it must be design flaw. Has Bosch corrected this design flaw for later model

Hi Fish, Thanks for your question regarding the Bosch HSB738356A Freestanding Oven. This oven is a current model in our cooking range. We can appreciate your concern having read a number of reviews regarding this model oven, however we stand by the quality and performance of our products and assure you that we're working towards a solution with the minority of customers who have experienced issues.

If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Thanks for your reply Bosch. So, can you please confirm, in your latest model (the HSB738356A), has the issue of door continually breaking door hinges been rectified? Was there a redesign of the hinges and/or the receptacles where they attach to?

It'd be great to read specifically what has been done to rectify the issue rather than "Just trust us" which is nice to hear, but more information would make me feel more comfortable in making a purchase.

Thanks

Hi Catherine, sorry but I can't be of much help. I haven't had these problems. I do know that if it is internal that you need to get a qualified professional to look at it. If it is a fuse it is likely to be somewhere not easily accessible. God luck. I know how frustrating these problems can be.

Hi Catherine, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch HSB745256A Cooktop. We'd like to help you investigate, so could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH205576 in the subject line, or call our After Sales Support team on 1300 369 744 during business hours.

Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.

Regards, BoschHomeAu

Hi Jobella, Thanks for your question regarding your Bosch HSB745256A Dual Fuel Range Cooker. We're not able to locate your manual online, so could you please contact our After Sales Support team on 1300 368 339 during EST business hours so we can take you through the instructions?

Thanks, BoschHomeAu