Bosch Series 6 WQG24200AU

We purchased a Bosch Serie|6 9kg Heat Pump dryer (Model WQG24200AU) from Harvey Norman in Wairau Park, Auckland in mid-2023. We weren’t happy with the dryer from the beginning. It took a very long time to dry any kind of load and trying to get sheets dry was a real mission. The sheets would roll up into a tight roll like a rolled up sleeping bag and be still damp in the middle of the roll when the cycle ended. To get them dry it was necessary to unroll them once or twice during the cycle. We discovered that this occurred because the dryer didn’t have a “drum reverse” and the drum always rotated in the same direction.

We contacted Bosch about the problems and they suggested several things to try. We tried them all with no success.

We complained to Bosch and they referred us to Harvey Norman, the retailer where we had purchased the dryer. Harvey Norman refused to do anything about it.

Then we saw the dryer mentioned in the Consumer NZ “Yeah Nah Awards”, the “Avoid At All Costs Award” and the “8 of the worst products on our website”. We checked online and found many reviews of that model of Bosch dryer complaining about the problem of trying to get sheets dry.

We approached Harvey Norman again with no success. So we filed a claim with the Disputes Tribunal (referencing the Consumer NZ articles).

With the Consumer NZ articles as evidence, the Disputes Tribunal found that the dryer “is not of acceptable quality” (as required by the Consumer Guarantees Act) and awarded us a full refund of the cost of the dryer, the delivery charge, the stacking kit and the installation charge and ordered Harvey Norman to uplift the dryer at no cost to us.

Thanks to Consumer NZ for doing the testing and providing us with enough ammunition to get our money back.