Bosch Hot Water & Heating Solar Wizard Electric Boosted Solar BSS300E2

Problem solved – We built a new house and had both solar power panels and a solar panel hot water system installed. Approx 18 months later we decided to get the panels cleaned only to find the hot water panels are full of water. The condensation on the inside appear to be reducing their generating capacity by about 80%. Bosch's response is that IF it is the… Read more

panels, then we only have to pay labour costs. If they decide it's not the panels then we have to pay all costs!

Surely this is a clear case of faulty workmanship and or installation. It seems the panels were not even remotely water tight and may never have been.

The power panels sitting next to the HWS panels are all still perfect.

Very disappointing Bosch.

Edit 1

Since posting this we have discovered (through satellite imagery) that these panels have had up to 100% condensation since installation. Have advised Bosch but they have declined to respond. Still waiting for some resolution.

Edit 2

7 weeks later and the repairs still not even started. Very little communication from Bosch. Repairer was finally coming to replace when Bosch asked him to hold off. Meanwhile family of 5 (including small baby) without hot water.

Edit 3

It took over 8 weeks but the systems has not only been repaired but Bosch have agreed to pay for all repairs under their goodwill policy.

Overall - pretty poor communications, slow to fix, but happy with the result in the end.

Time will tell if the HWS continues to perform well. We will be getting regular photos from satellite so we can see if condensation returns.

Thank you Bosch and Gas Doctors.