Bosch Home Appliances TES50321RW
Verified5 reviews
- Daily
Good machine. Same as the Siemens EQ5 which gets great reviews – Got this second hand. Made a lowsy coffee and next to no crema. All it needed was a good thorough clean and descale. Grind setting is on the finest setting. Coffee setting is on espresso. Perfect 65 degree espressos with good crema now. Does need constant rinses to get a good crema for the next day. Issue I find is that even with a warm cup, milk frothing tends to bring the temp down to 50 degrees. Even if i give the air frother a good rinse also.
If it had a manual frother and attchment ie just the tip rather than the suction hose, itd be a perfect machine.
For $50 ($1300RRP), its a good machine and almost on par with Delonghi magnifica machines i work on.
Oh and super quiet grinder. Ceramic grinders makes all the difference here.
Purchased in for $1,300.
- Product is used: Daily
Pull milk frother function – One of the worst purchases I have gotten. Worked well initially. As soon as it hit the end of warranty period, kept having it periodically come up with "pull milk frother" function. Did this for about 6months to a year quite regularly and now will not work full stop. It appears as though we are not even able to replace a part to fix it as it seems this is a common problem for this machine. Not impressed. Liked the machine until it came up with this issue. Expect when you spend that much money on something that it would last past the warranty period and not just completely cease to function.
- Date Purchased:
Machine will break on you! – This machine is stuck on the common problem of 'pull milk frother' loop (see other comments). I have called customer service and was told someone (technician from bosch) would come out for a $90 fee and around $10 a minute labor plus parts to fix it. When you spend $1000 on a coffee machine you don't expect it to break so soon. Being out of warrantee I have decided to throw it out and blacklist Bosch products. I thought they were of high lasting quality. I was wrong. DO NOT BUY! - and please don't sent me a stupid "hi! we're so sorry you're having this problem, please call...." because if you read what I wrote you will see I already did that.
- Date Purchased:
Poor service and warranty – Purchased 21/2/2015 and found it easy to use and the coffee was good.I always clean as the machine instructed until approx 8 weeks ago when the message "pull milk frother" appeared after a calc'n'clean procedure. The machine has been with the service agent since that day with no satisfaction from Bosch or the agent. I have spoken to & left messages with the after sales support team but have not received a call back.
Hi, thanks for your reply. My reference number is 970086246 and the previous number was 970082925. There was so much confusion on the first number regarding warranty and cancellation of the job which I still don't understand how they could think I cancelled the job.
Bosch warranty and customer service lacking - coffee cold and weak – I have several Bosch appliances but this coffee machine has been full of buyers regret. It produces weak coffee at 45 c. So I tried to get it fixed under warranty and Bosch have not lived up to their promises. When trying to lodge my warranty at Bosch online it wouldn't accept the correct model details. When calling the customer service I gave my details only to ring back and find they are still not in the Bosch system.
When trying to follow up the warranty claim I was told it was out of warranty by the service agent (3 months old).
So I tried Bosch again and they promised a followup but never called me back.
Very disappointed for a brand that should do better....
Hi S_downunder, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch TES50321RW / TES50621RW Coffee Machine and can appreciate your frustration.
We're also disappointed to hear that our After Sales team as not been in contact as you were informed and would like to apologise for the inconvenience this has caused you.
Could you please provide us with your Customer Reference number? If you don't have this number could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH203630 in the subject line, or call our After Sales Support team on 1300 368 339 during business hours.
Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.
Regards, BoschHomeAu
Hi Ive been in contact as suggested but... The product is still not listed my account in the Bosch Service website. Other Bosch products I own have been listed but this coffee machine seems to be the exception to the rule. I have been able to get the machine to the service agent but I have been weeks without resolution (and coffee). So slow...
Hi S_downunder, Thanks for letting us know you're having difficulty locating your coffee machine online in your customer account.
Could you please send us an email at aftersales.au@bshg.com regarding these issues and the service repair on your Bosch Coffee machine, so we're able to investigate the status of your repair and assist you further?
Regards, BoschHomeAu
Ok I emailed customer service straight away and no answer and my coffee machine is - still not on my bosch customer file - still under repair almost 2 months later This has taken a ridiculous amount of my time. Really disappointing !!!
Hi S_downunder, We apologise for the delays you have experienced regarding the repairs for your Bosch TES50321RW / TES50621RW Coffee Machine.
We understand that our After Sales Support team have been in contact and have advised that your appliance is repaired and ready to be collected from the service agent.
If you experience any further issues, please do not hesitate to contact our After Sales Support team on 1300 369 744.
Regards, BoschHomeAu
I called customer service and they are not willing to assist adding this machine to my customer account. Too hard apparently... The machine has been returned to me but still produces luke warm coffee 50-55c What is my next step to have a properly functioning machine?
Hi S_downunder, Thanks for getting back in touch regarding your Bosch TES50321RW / TES50621RW Coffee Machine.
We're sorry to hear that you're unhappy with the performance of your coffee machine after a service repair. If you feel that the repair did not resolve the initial issues you were experiencing or another issue has since occurred please contact our service department on 1300 369 744 to arrange for the agent to re-assess the machine.
Regards, BoschHomeAu
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Hi Wally, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch TES50321 / 50621RW Coffee Machine.
We're also disappointed to hear that you have not been contacted back regarding the repairs of your appliance and can appreciate your disappointment.
Could you please provide us with your Customer Reference Number so our After Sales Support team can identify your service history in our system and get in contact to assist you further?
If you don't have a Customer Reference Number could you please send us an email at aftersales.AU@bshg.com, listing the problems you are having and quoting BSH206356 in the subject line
Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.
Regards, BoschHomeAu