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Bose QuietComfort 20 QC20

Bose QuietComfort 20 QC20

4.3 from 88 reviews

See the Best Wired Headphones in 2019 as rated by Australians on ProductReview.com.au.

The secret upgrade for long haul flights

A friend lent me his pair of these before I had an international flight. He travelled for business, and kept going on and on about how good they were. He gave them to me while we were having coffee at a busy shopping centre, and insisted I try them then and there. As soon as I turn them on, it was like muting the world. The din of society vanished to barely perceptible background noise. Fast forward to my next trip, and I bought two pairs for myself & family. An expensive buy, but a solid investment. When used for airplane travel, the engine drone is greatly reduced. They work in tandem with entertainment consoles on the flight, so you can charge them & watch movies/listen to music etc in your own little noise cancelled world. I would have made them 5 star if they didn't protrude (slightly, but enough) from the ear, making it hard to sleep on them. I may be asking too much, but they are a great recommended product.

Build Quality
Value for Money
Sound Quality
Noise Cancellation

Great sound

The noise cancelling is wow the bass omg, the battery last more than a day and overall is great in places where is crowded or noisy I personally think is the best noise cancelling with low profile in the market a beat expensive but I guess is the hype of the brand

Purchased in February 2018 at JB Hi-Fi Retail Stores for $340.00.

Build Quality
Value for Money
Sound Quality
Noise Cancellation

Great sound, best I have had

I have had these for a few weeks and they are the best sounding earphones I have had (although I have not had similarly priced high end earphones before). They are a cut above the Sony and Panasonic noise cancelling earphones I own and the standard Apple earphones. Taking note of the comments of others I have added a 4 pole phone jack extension lead to keep the battery away from the sound source (less stress on the wires) and a retractable USB charging lead to keep the unit running on long flights. Strangely the 4 pole phone jack works for external control with an iPhone but not with a Mac. The Bose battery can be kept charged from the aeroplane seat back USB port, or from a portable lithium battery pack, via the USB lead.

Purchased in June 2019 at Harvey Norman for $276.00.

Build Quality
Value for Money
Sound Quality
Noise Cancellation

I have never reviewed a product on the internet, until now - hot ding dong dang diggity these earpho

These fancy earphones have served me extremely well for five years. Five years of heavy use; flying 4+ hours every week, drowning out background dribble in the office, tuning into fully sick thug beats/classical/pop/every music genre you can think of (my iphone on shuffle is like a game of Russian roulette...).
I chucked out the little carry pouch they came with in the first week, since then, these earphones have been jumbled around in my backpack, covered in sand in my beach bag, stuffed into pockets, stepped on, left in the sun on many hot summer Australian days (i.e. I made zero effort to be careful with them).
Built like a tardigrade (very tough and resilient) + sound quality is bangin' + noise cancelling is top notch + super comfy + easy to sleep and travel with (coz they're little) = well and truly worth the price.
The only issues I've had is the glue started to come apart on the right earphone a couple of weeks ago (they still work) and I replaced the soft silicone detachable thingos a few months ago (only cost $5) - otherwise no issues at all.
I am gladly going to buy these again. Thank you bose for making a quality product.

Date PurchasedDec 2013

The battery stopped charging in 3 month and basically no product support from BOSE!!

Bought it in July 18 and by Oct 18 the battery stopped charging fully. Logged support to BOSE online and received an email advise to upgrade the firmware. Replied back and advised that the firmware is already updated to the latest version. After that it's been more than a month that I haven't received any reply. Sent 3 emails requesting status update and next steps of troubleshooting. Moreover I really doubt support quality when I was advised to update firmware to resolve battery charging issue. I am really shocked that there is literally no support though we pay premium price for Bose product. Moreover, with online support calls there is no case/ref/support call number that you can refer. I am thinking to report to Dept. of Fair Trading. I have all the emails for ref.
I think we don't realize how bad is BOSE support until we require support. I think I deserve a replacement since the battery is faulty and doesn't charge. I hardly used it and really doubt about product quality and quality control. Lesson learnt.

Date PurchasedJun 2018

Great headphones if you can get them for a good price!

I love these headphones so much after I stupidly left my first pair on a plane I had to immediately go out and purchase a new set which was a hard pill to swallow given the price.

Don't pay full retail even Bose admitted they can drop to around $330 but they can be had a little cheaper at the right time with ebay discounts etc. In that respect I can't bring myself to pay full price for them but at the price you can get them for they are amazing.

I bought these over the QC35's for a number of reasons:
- I want to sleep in them on a plane or anywhere really. Hard to do with over the ears headphones
- They still have a cord with inline remote which is essential for me as I use them for exercising. Sure bluetooth headphones have the skip tracks and volume buttons but they are harder to locate in the ear
- They seem to be ok to use during exercise with the sweat coming out of the ears.

Noise cancelling makes such a difference even in low noise areas because it allows you to only hear the music and immerses yourself into it which is good for me to keep going when I am exercising

Sound quality is good, the Stay Hear earbuds work well and they seem to work well for general headset use for example for phone calls.

I can't live without mine

Date PurchasedOct 2018

$369 for 18-months of use!

Be mindful of reviews written within a few months of purchase. I too had been very impressed by the headphones and took great care of them. Unfortunately, once the measly 12-month warranty is over they'll likely break and you'll be expected to pay $269 to replace them. Outrageous. I could have purchased 5 pairs of the AudioTechnica equivalent for the same price - and cNet believe them to be on par. Don't waste your money on BOSE.

Date PurchasedDec 2016

Bose QuietComfort 20 Replacement ?

I purchased Bose QuietComfort 20 QC20 earbuds in October 2016 and needed to request a replacement in November 2016 due to crackling noise in earpieces using noise cancelling mode. Bose replaced the headset immediately and without question as they could hear the defect for themselves. The earbuds have performed satisfactorily until very recently when the same crackling noise developed in the left earpiece. My use of this product has been very routine and the headset has not been mishandled or subjected to abuse.

I took the headset to Bose who advised that the product was out of warranty (12 months). They advised that in such circumstances they usually offer a replacement at the discount price of $300. Retail is in the vicinity of $370. However as they could see that I had experienced unsatisfactory performance of this product (one replacement under warranty), they would offer a replacement at $240. Bose does not offer a repair option of this product in Australia.

A take-away message for me is that two years of use before failure is judged by Bose as an acceptable life of the product when used routinely.

At this stage I am not inclined to invest in another Bose headset of the same model (currently available in the market). Other Bose products (home audio) I have purchased have performed well over a long period. So this experience with this product is puzzling and unsatisfactory.

I need to review what other consumer remedies are available to me.

Date PurchasedOct 2016


To tell you the truth, I compared a lot before I bought this headset, but it really didn't disappoint me. Even though the headset has been in use for a while, I still like it. Wireless headphones are really convenient compared to traditional headphones. It works well in both sports and on the car, it has great sound quality and I use it almost every day.

Date PurchasedApr 2018

So Good!

The noise cancelling capabilities of the earphones are amazing! They fit in the ears very well and produces a very good sound. Not bad for a pair of earphones despite the price tag. I am able to commute to and from work peacefully now! Cannot fault these earphones at all!

Date PurchasedAug 2018

I cant live without these when I travel for work

I have had these for a bit over a year and have used these for most mobile phone conversations I have and every week on domestic flights for work (noise cancelling is a definite god-sent around school holiday time).
While the cover has peeled off everything else is still perfect. Given the use I've had out of these I say i have gotten my moneys worth and then some.
These are the first thing i pack when I travel for work and I would purchase these again with no hesitation

Date PurchasedJun 2017

Australian consumer law - poor build quality

1 year 11 months old and the case covering falls apart. Westfield Sydney City Bose shop assistants said would only replace if I pay $300!!! Will have to take them to NCAT to claim full refund. As this is a generally great product, performance wise, I would buy another pair. Very disappointed with lack of support and service, and being fobbed off, as most customers are when there is a problem. The Australian Consumer Law has guarantees as to fitness etc.

Date PurchasedMay 2016
Only 3 1/2 months after writing the above review, one of the earphones fell into two pieces. Seems the glue failed. I am a professional person and use them 5 days a week whilst commuting for an hour a day total. Going to Westfield Sydney City Bose shop now to see what they will do. Shall report on what occurs.Went to Bose store today and paid $300 to replace. This is an extraordinary cost when they are available online for about $330.. That means that the rate of depreciation is $399 down to $30 in 2.5 years. Very expensive listening, but great listening all the same. I will taken them to NCAT next occasion that they fail, and use the Australian Consumer Law to obtain redress.

Great sound at a high price

Good ear fit. Cable could be thicker and feels a bit fragile. The sound is wonderful though and Dheres to the sound you would expect from this brand. I would have preferred if there was an option for an iPhone lightning connector plug. Using an adaptor is very very frustrating

Date PurchasedApr 2017

Good noise canceling

Let's face it these are just simply a solid pair of cans. I would have really appreciated wireless bluetooth functionality but they're a decent pair of first noise cancelling headphones. They're especially a good deal now as they have had a significant price cut due to these been considered "outdated"
Definitely a solid 6/10

Date PurchasedFeb 2017

Stand by your product!!

I’m already familiar with the aviation products offered by Bose, and I thought I’d give the civilian products a go, everything was going swimmingly until just after the warranty period when one of the pods started crackling horribly. JB HIFI was no help, only suggesting that I should have gone to them directly... Bose also just sympathised but offered no solution, oh well... Seeing as it was only a matter of weeks, I thought they may stand by their brand, guess not.

Date PurchasedApr 2017

Best headphones ever

I love these headphones, they're the best I've ever owned. They're so soft and comfortable, they cause no discomfort. I've slept with them on for long flights to reduce noise and because they're so comfortable for that purpose. Fast and responsive. Superior sound quality. Love them. I wouldn't hesitate to recommend them.

Date PurchasedJul 2017

Perform Great So Comfortable

These are the best investment in my morning commute I have made. They allow my to completely be in my own space despite the ridiculous crowding on the trains. Sound isolation is remarkable considering their tiny size and they have the most excellent open and airy full musical response I have heard. They sounded like 'broken in' earphones from day one. They are not cheap but they are totally worth it. Would instantly replace them with the same if lost. Love them

Date PurchasedNov 2017

Absolutely miraculous - Amazing sound, super quite and the ONLY IN-EAR HEADPHONES THAT ACTUALLY STAY

Sound - amazing. Great balance between base and treble
Comfort - amazing. After about 5 minutes you forget you have them on.
Noise cancelling - Great, especially when flying. I usually sleep with them on, even if not connected to my phone
Sports - awesome, the only in-ear headphones that actually stay in my ear and don't fall out
Reliability - Awesome - never had an issue. And even if you do, the support is great from BOSE.

Date PurchasedSep 2015

Performance perfect!!! Design 9/10

First of all, when I try it it was not comfortable at all as I prefer ear phone stuck in my ear. However, as I use it, feel more comfortable and doesn't hurt even though I use it for a long time. The performance is just perfect and I love the noise cancelling.

Date PurchasedMay 2015

love it

noise cancelling is the best thing ever happened to me!!

I will buy the QC30 if i have the money as wireless is even better in gym. recon anyone going to gym buy 30 instead of 20, give you more flexibility and to latest iphone as well

over all good!!!!!

Date PurchasedMar 2017

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Questions & Answers

So how do you replace the battery once it has finish its cycle??? Eventually the battery will die!! How do I replace it?
No answers


Bose QuietComfort 20 QC20
CategoryWired Headphones
Price (RRP) $399.00
FeaturesMicrophone Included and Noise Cancelling
Colour / Finish Black
Weight44 g
Jack Plug3.5mm
Cord Length 0.3 m
Manufacturer Warranty1 year(s)

Visit official website
  • GTIN12: 178176585154
  • MPN: QC20

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