Boxt

Always a pleasure – I buy gifts regularly for my family and like how simple it is and there is always a large range available. Easy to use and always help on the phone if I need it

Dissapointing & let down – I ordered Monday for a Wednesday delivery for my mother’s 86th birthday , the tracking is terrible and now at 6 pm at night on her birthday , there is still no delivery of her gift !! Terrible and very dissapointed especially as it cost quite a lot . Disgusted!!!! I will never order from Boxt again!! Show details

Great customer service – My order was not delivered on the specified day because of the delivery company. The team at BOXT were onto this so quickly and communicated every step of the away. They sent another hamper out to avoid further delays and it was beautiful! Will use again.

I've used this 2 years in a row for my Mum's birthday – My first reason for using this company was because they were local. I live in Kingsley WA and they are in Balcatta WA so I knew they could do same day delivery. My mum is the most difficult person to buy for (she doesn't cook, non-drinker and not a fan of candles or hand creams and junk jewellery). In March 2020 her birthday was right in the… Read more

middle of Covid. I got her a garden style box and it came with a pot plant. Shockingly she has managed to not kill the plant and it still survives a year later. She still raves about how well she has done to keep it alive, so this year I got another Boxt for her. Its a birthday style box with lots of food products. She loved it. Both times I purchased a Boxt for her, I called Boxt on the day, just to double check that the order was on its way. The ladies pick up the phone straight away and told me exactly what I needed to know.

Fantastic Service – I had two close people with coming 1st anniversary's for their loved ones that had passed away the year before and I wanted to give a nice gift box with a candle and other goodies. I also wanted a business that was in my state and close to where I lived and upon my search "Boxt" came up. They have lovely gift boxes on their site but I liked the … Read more

"Forever Remembered" small gift box so I ordered two. Rather than have them delivered, I decided to pick them up and deliver them myself. I ordered the day before by sending an email which was answered in half an hour or less from me sending my email. It was so easy! I picked them up as the business was close to my home and I was able to deliver them that day. I could have designed my own box but I like what was already put together in the "Forever Remembered" box. I would definitely order from "Boxt" again and I thoroughly recommend them.

Never received my order! Do not recommend – I made a make it yourself order - spent $150 and never received any email confirmation or order wasn’t received- but they took the money out! So not buy from this company - scammers!! Also not answering emails/ social media and phone calls

Total disappointment – I ordered birthday box for my son for his 10th birthday. He was with his mother all week so this was my way of doing something special in my absence. Called on day delivery was scheduled and BoxT advised "system is showing order has not gone out. Sorry, we can give you refund". What is the point of a company build around delivering gifts… Read more

and surprises if they can't even deliver on time or even check their system to ensure orders go out when scheduled. Very upset and my boy disappointed..

Confusing and disappointing – I had to do my order twice because of the confusing checkout. It only showed one item at checkout so I redid the whole thing and tried again. The second time it only showed one item but I had wasted so much time I decided to go to the payment step. It then asked me if I wanted to add all the other items to my order! So I did - they then all showed… Read more

up individually. I also typed a message to send with my hamper, however each individual item on my list showed no message. I was worried about this so I checked, 1. that they would all go together in a hamper and 2. that my message would be included. Yes they went in a hamper, but no, NO MESSAGE. I ended up contacting the recipient to make sure she received it - so glad I did, because she had no idea who had sent it! I won't use this company again and don't recommend them. Strangely enough, my credit card was hacked two days after this transaction (four transactions for Ozsale for over $1000). I don't think their checkout is secure.

Fantastic products, Friendly, Fast & Flexible – I was more than happy with the quality of the service & the products provided. Everyone was friendly & I loved that they were flexible so I was also able to choose products to individualize the hamper. Feedback from the recipient was 100% positive- so everyone was Happy! I would not hesitate to use this great company again. Thank you Boxt! Show details

Really disappointed – I had ordered three items, to be delivered to the same address (a welcome present for a friend who had just arrived in Australia). The next day I received an email confirming the order had been delivered, only to find out only one item was delivered. Since then I have called numerous times, sent an email and left messages on the answering system.… Read more

Yesterday I finally got through on the number, gave the order details and was advised they would need to follow up and call me back which she confirmed would be yesterday. Still no call back, no reply on my emails and no answer on the number provided on the website. This is a gift that was meant to welcome an old friend, but has turned into such a hassle and a disappointing experience. Customer service does not seem to be top of mind here...

Very disappointed with how they deliver – Sent a surprise condolences gift to a friend and the gift was on hold at the post office since two weeks ago, until I get a call today from the auspost. When the gift was directed to the post office, no text no notification was sent to the sender (me) at all. That's not how you run a gift business, there should be a system set up to let the sender… Read more

knows if the gift is safely sent to the receiver or not. Now I have no choice but to ask my friend to pick up his own condolences gift from the post office. Will not use their service again.

Lack of communication. Actual items in hamper are good but arrived with one missing item – Ordered a hamper for my husband's birthday. Got it a day alter even though paid for express delivery. When received, one item was missing, tried to contact the company many times via email, phone, online chat by no reply as if they don't exist. Looks like everything is set up to take your order and your money but if something goes wrong there is… Read more

no system or people in place to deal with it. Would not use it again. Found other services that do much better job with equivalently good products.

poor service, poor communication – Brought a gift hamper for a friend over a week ago, emailed the company to check on the order status as the website states overnight delivery for metro, and they told me there was delayed delivery due to covid but my product was due to be dispatched that day. that’s fine. so then the next day i get an email stating that one of the items is out of… Read more

stock, so obviously it wasn’t due for dispatch the previous day and so they asked did i want a refund or substitute so i replied saying a substitute then the following day i got a reply stating that “because i hadn’t replied they were refunding the item that was out of stock” i replied saying that i did reply with a screenshot of it but that’s fine and asked them could they please let me know once delivered and got no reply. i have since tried emailing and calling several times and left several voicemails with no replies. really feeling as though i’ve been scammed now. either been scammed or extremely poor service and business.

Terrible service – I am beyond disappointed with this company. 3 weeks for order to be sent and still not there! It’s now past the dead line of the business closing for Christmas and my receiver has missed out. No answer to emails. No answer to calls. No answer on the chat. Frauds  Show details

poor customer service, no hamper delivered – wish I'd read the company reviews before wasting $156. I ordered a hamper for 30th birthday surprise. after it had not arrived 4 days,after expected delivery date, I emailed and eventually received a response that somehow it had not been dispatched. the offered a refund, to which I agreed, and the refund, like the hamper, never materialized. Now I can't get any response to my communications via many channels with boxt. avoid at all costs. Show details

Extremely Poor Customer Service – The delivery was late, understandable due to Covid but the lack of communication from the business was unacceptable. I have since followed up with Customer Service and the Owner with little response and no care for how the customer has felt during this interaction. I will not use this company or recommend.

Ruined a special birthday surprise. Will NEVER purchase again – I ordered a gift box to be delivered for a special birthday 10 days in advance, only to spend the day trying to get a response from the company. It wasn't until I called them at 3 pm, and found out my order was not dispatched. Extremely disappointed. Show details

OK but ruined a 21st Birthday surprise – Ordered as part of a surprise 21st birthday celebration, to try to lift the shadow cast by the ongoing lockdown. Explained this when placing the order and clearly specified the delivery date. Box arrived, unmarked and 3 weeks early, and was naturally opened, by the recipient. Totally ruined the planned surprise. That was really frustrating… Read more

and disappointing and felt like a wasted $160. I did receive an apology and a vague promise of compensation which never eventuated.

I’m keen to support Aus businesses and I would probably use them again as long as the delivery date was not critical. The box was well packed and contents as described. I wouldn’t order the candle next time - very small for the price. But everything else looked like decent quality. If the delivery date was not a critical part of my order (and something they actually ask you to specify and promise to deliver on) then I’d probably be going 4-5 stars because the rest was good.

85th Birthday Box – Lovely surprise. I unpacked the box while the “gifters” watched on Zoom....., Everyone enjoyed; but not as much as me. Would use and recommend Boxt again in the future for sure and love.

Very happy with hamper – Got a hamper for my mum - she is over the moon with it. Delivery was exactly as described- I’m so pleased. Will use this company again - very satisfied with contents delivered Show details

Fraud – I hate this website. never saw such cheating ever. I was having some problem in placing my order so i called them and they asked me to send an email to an email address and after 1 hour i received a mail that i placed a order of $300 with products that i didnt even view and even the address wasnt mine. And now not picking my call. I called and… Read more

mailed you for help, not for such unexpected activity and you should send an option in the mail asking if the order wasn't your then for help contact this. I am really disappointed from your site. I was trying it for the first time and now i just want to report it and never wanna use it again

Amazing service – My interactions with Boxt were seamless, pleasant and efficient. I called the customer service line while shopping online and was promptly greeted by a polite young lady. She was very helpful in answering all my questions. It was clear she thoroughly understood your product and was genuine in her recommendations. The gift box I selected was for a… Read more

relative and it meant the world to them to come home to this beautifully presented surprise. Our gift box even arrived a day early.

I will definitely recommend Boxt to my friends and family.

Very Impressed with a birthday box I created for my friend – I created my own box as a birthday present for one of my best friends as I couldn't see her this year to cerebrate. She sent me a photo when she received it and I was very impressed with the presentation of it and she absolutely loved it! The products looked exactly as they did on the website and the gift box overall looked very professional and… Read more

beautiful. The box arrived in a timely manner on the day I ordered it to arrive which I was very thankful for. I am definitely considering using Boxt again to order my mum's Mother's Day present this year :)

Lovely unique gift boxes :) – I ordered a custom gift box for my friend who is currently in social isolation and she absolutely adored it!! The customer service team were great to work with and the delivery was very prompt! Thank you Boxt team! The range of unique items that you stock for gift boxes are superb and I was able to compile something very personalised for my… Read more

friend (even referenced our specific in-jokes). I will definitely use your service in the future. Well done guys!

Lovely content, poor packaging – I ordered a Christmas hamper for my child's teacher. When the hamper arrived, I noticed the lid wobbled from side to side and the shredded paper that pads the box was hanging out of one side. I opened the hamper to find the top two items (a giant freckle and two candy canes were crushed). It was obvious upon arrival that the box the hamper had… Read more

been sent in was too small and had caused the items to break in transit. I emailed the company twice with no response. I have taken my business elsewhere. A shame because some of their hamper items are lovely (I have ordered a few hampers in the past). However, with so many other quality online hamper stores to shop from, loyalty relies on good customer service. Boxt has yet to establish this.

Gorgeous gift boxes, shame their customer service is terrible! – I placed an order for the daughter of a colleague, who has been sick in hospital, choosing next day delivery. When I was making payment, the screen froze & returned to the checkout/basket stage. I then received an email that payment had been taken, but received no confirmation of the order going through. I called the company to check if they had… Read more

received the order & they hadn't, but could see that they had received payment. I screen shot what my order was & emailed to them. I then received a tracking link that stated it was delivered on Friday. I checked with the recipient on Monday, who advised that they had not received anything, contacted Boxt who advised that they gave me the wrong link. They had never sent the delivery. Finally on Tuesday morning I got a confirmation email & my colleague advised this morning that it was delivered yday. Really terrible organisation from this company, I would not use them again. Seems that many people have had the same issue according to reviews, what a terrible way to run a business.

Quality different gift boxes – Quality, different gift box arrangements. We ordered a gift for a second time however there was an issue with the silly courier it wasn't going to be delivered on the arranged day. Due to the emotional background for sending this gift, Boxt listened and after a few phone calls were able to find an alternative delivery service.

False advertising on shipping timeframes – They say it's in stock and let you order and select ship by date only to contact you once ordered and say its not in stock...my order was specifically for a funeral only shipped 3 weeks later after I chased them even then they never responded to my enquires just eventually it was shipped