Reviewer Photos & Videos
Respectful breatheasy shopping.
I went directly to store outlet and had excellent service and fitting advice. I left with several bras that fit well. They had basic, pretty and colourful choices to suit any occasion or woman. I will be going back again given my past experience in major department stores was very hit and miss.
Recently purchased the Velvetine
This product is amazing as I turned it on I'm like ok so i hit second speed and oh my Lord my legs started to quiver I relaxed my soul left my body within 10 seconds then it came back and my soul left again I was losing control I didn't know who's name to yell out, lucky I'm single right? Safe to say I was extremely satisfied if you know what I mean highly recommend the Velvetine
Really happy with purchase. As described and pictured.
Quality was excellent. Postage was professional. Delivery was punctual. I was very satisfied with the customer service and delivery of this product.
I ordered off their website a few months ago and when I received it, every item was wrapped in plastic with a coat hanger, with even more packaging filler, everything had been placed in a bigger plastic bag and which had been put in a postage bag. There was so much unnecessary packaging. Fast forward to the present, I had made another order and to my surprise when I open my parcel their was no plastic bags, no coat hangers and no packaging filler. They only thing I had to throw out was the postage bag and my items were placed in a reusable orga...nza bag. It’s great to see Bras n Things made a change to reduce their waste. It definitely makes me feel better about purchasing from them again, knowing I won’t be throwing away a large pile of non recyclable waste.
Disgusting online service!
I tried twice to purchase a bra online from Bras ‘n Things. The first time the payment went through fine. I waited days with no further communication. I checked my “promotions” emails even though the original confirmation went to my primary email and I found an email from B n T asking for confirmation within 48 hrs to confirm I am who I say I am as it’s picking up on something fraudulent. Of course those 48 hrs are long gone so I’m automatically refunded the money. Not happy as I had waited at least a week. So I have another go, once again con...firmation of payment goes through fine. No other emails except a rating review from them (I’m now very aware & waiting for their email). Two and half weeks and still nothing. I ring their customer service number just to be told it was picked up as fraudulent again but absolutely NO communication from them AT ALL. Ridiculous!!! I do all my shopping online and have never experienced this kind of crap before. So dissatisfied. Never again.
I did a last minute purchase, of items I needed the following weekend, and didn't think it was going to arrive as I'm from a region area and only able to get mail 2 times a week, but they proved me wrong and it came within two day of me ordering. Nothing ever come that quick, and I loved the items and they fix perfect. Will definitely be shopping with them again. Great service
Handed over to the assistant several items I required to purchase at the Hurstville store. The assistant only packed half the order. This was a huge inconvenience as I required the un purchased items for an event the following day. As a result I rushed into a city store to purchase an unfavourable alternative.
Store assistants need to be more attentive. I am completely unsatisfied with the service.
Bianca at Tweed City was really helpful, understood my needs & was very efficient. A pleasant experience for me.
Nice welcome. Easy layout of store. Plenty of choice. Pretty products, good colour & size range. Prices were good as is the quality.
Great customer service
I had absolutely FANTASTIC customer service from all the ladies at Gateway Palmerston store, but especially Kathryn who actually stayed after closing time to help me with my fitting.
Still have not had any response
My item was not delivered, I have had no response from customer service, I spend way incredible amounts of money here (mostly instore shopping) but no resend of my items nothing not even an apology. Left a sour taste sorry!
100% customer satisfaction
A massive thank you to Grace from Doncaster for going above and beyond! Grace made what can be a very daunting process for some women a very easy & comfortable experience. If anyone ever needs to be fitted I would definitely recommend seeing her. Thanks Again Grace.
Worst Customer Service
Bras N Things failed to deliver my product to the correct address and would not accept responsibility for their mistake and blamed it on the customer. Afterpay and Fair Trading were declined when requesting a refund and they have completely disregarded Australian Consumer Law. Do not shop here.
Can’t use gift card online
I unfortunately received a gift card for bras n things. I went into the store and they had nothing in my size that wasn’t some god awful colour or wasn’t a push up bra. Went to use the card on line and it says it’s not valid. This is a total scam. The girls in the store were totally unhelpful when I said I just want a plain white or nude bra that is not push up. There was not one in store. Scam.
Quality has gone downhill, inconsistent sizing
Bras N Things is the only bra brand I typically purchase. However, recently their quality has gone really downhill.
They seem to be using a new, low-profile hook and loop closure. After previously having zero problems with the old style closures, it now takes me at least a minute to hook my new bras, since the new closures are very difficult to catch. Who approved this design?? It's crazy. It is defective and an exercise in frustration. I expect more from $50-70 bras.
The second thing is that the sizing is frequently way, way off. For exampl...e, if I buy two different styles of the same exact size, one will be loose on the tightest hook (rendering it useless) and the second one will be too tight on the loosest hook. No wonder I have such a difficult time finding bras that fit!! I feel that Bras N Things really needs more quality control. If one bra uses stretchier material than another, that needs to be accounted for when the sizes are designated. If you buy "your size," at the very least, the band should fit equally well on all new bras. Am I right? Also, this is just my opinion, but rather than arcane language (for example, what is a "contour bra"?!) BrasnThings should define exactly what these things mean in an easily accessible location on their website. When I first started shopping with them, I had a devil of a time figuring out what a "contour" bra was and how that differed from a push up. (It may be obvious to them but it can be confusing to a new customer.) I also think bras should be sold with at least FIVE rows of hooks. I think the company would be surprised how difficult it is to buy a bra that is "just right" (ie. starts you on the loosest hook). Frequently I buy my standard size and I'm starting on the middle hooks. If I go down a bra size it's too tight (even if I go up a cup size like you're supposed to). If you start using a bra on the middle or last row of hooks and lose a tiny amount of weight your bra will immediately be rendered useless. Or, if you are on the tightest hook and you eat a salty meal your comfortable bra may no longer fit. Most of these issues could be resolved by including a extra few rows of hooks from from the outset.
DFO Bras N Things Rock❤️
Hi...Had a horrible experience at Bras N things morley, however the staff at DFO was so good, so friendly.. Giving me time and advising me, what was right for me even though they had other customers around them, managing everyone so well. I went there in the first week of September and this was a pending post for me to give my feed back... I loved it there, the girls were awesome, very friendly and understanding. Lovely staff. Don't loose them Bras N Things... Morley girls were not professional at all. DFO was amazing... ❤️❤️❤️
Beautiful customer service !
Glyka from Bras and Things at Airport Westfield was incredibly helpful in allowing me to return an online purchase to the store. I thought I’d try my luck before posting it back for an alternative size but she offered me an exchange or a voucher to the value of the bra. Thank you for being so lovely and helpful! Made the experience so much easier!
Oh my gawd !! I went to bras n things in Noosa civic queensland and received the best service. The two ladies were so kind and uplifting and made my day they were positive and made you feel good about yourself I highly recommend this specific store and if you live in Noosa don’t shop anywhere else for your bras n things because this is the best stop bra shop !!!!!!
Bras N Things Bundaberg - Rude staff September !
Have found this several times now when shopping at Bras n things in Hinkler in Bundaberg. The women are so rude, unfriendly and snobby and would not recommend you buy there if you want good customer service truly !
And hey I love posting good reviews when they are deserved not bad ones for sure.
Fit is completely off
Bought several one piece swimwear pieces online. They were so short in length the breast pads sit at the stomach area. I can’t wear them. So very disappointed. For the price I expect a lot better
Worst customer service
I went into Liverpool Bras n Things today, I've never had such a poor experience within any store before. The girl who I had approached did not even acknowledge that i was there and I had to ask the girls there multiple times for help and they still told me to wait. I asked if they had my size and they did not bother to check and proceeded to tell me no straight away. They have lost me as a customer thats for sure!!!
Questions & Answers
Can they do in store bra fittings now? Went to a store a few days ago to fit my daughter for a bra the lady said we don't do fittings now with covid.Does anyone know where I can have her fitted?
I recently bought 2 bras at $79 each. The girl fitted me and insisted she'd told me the right cup size, despite them being 3 cup sizes higher than I'd ever used. Now, everytime i wear them, I'm annoyed because they're clearly way too big. I can fit over a fist and a half into the cup as well... So they're not supportive at all. Do I have any right to return these, over a month or so later?
I recently had a clean out and found 2 purchases I made 2yrs ago. Items have never been worn and still have the tags attatched. I do not have the receipt but I have my bank transactions that show the purchase. Am I able to get a refund if I take it into my local store?
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