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Bras N Things

Bras N Things

3.6 from 139 reviews

Reviews

3.6

139 reviews
5
(72)
4
(13)
3
(12)
2
(10)
1
(32)
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Reviewer Photos & Videos

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Stephanie

StephanieSydney, NSW

Worst customer service

published

I went into Liverpool Bras n Things today, I've never had such a poor experience within any store before. The girl who I had approached did not even acknowledge that i was there and I had to ask the girls there multiple times for help and they still told me to wait. I asked if they had my size and they did not bother to check and proceeded to tell me no straight away. They have lost me as a customer thats for sure!!!

Customer Service
Return Claim MadeNo
Store LocationLiverpool
Belle

BellePerth, WA

Awesome service for Maddison

published

Amazing service from Maddison ASM at Innaloo. So friendly helpful and made me feel relaxed and comfortable. She helped me find my right size. Will definitely go back there even thou I live 2 hours away

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
See all answers
Britt

Britt

  • 2 reviews

Exploitative imagery

published
Customer Service
Product Quality
Return Claim MadeNo
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Bev M

Bev MCanberra 2600, ACT

  • 5 reviews

Best sports bras

published

Very easy to navigate the site and they all ways have my size..............wooooohooooooooo. It is really hard to find a good bra that can hold everything where it be during a work out.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline store
See all answers
Jessie Gillin

Jessie GillinGippsland, VIC

  • 3 reviews

Perfection

published

I've shopped online and in store quite a few times. The in store staff go above and beyond to help you out with what you're looking for. The online store is also a wonderful place to shop and orders are sent extremely fast. 100% recommend.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
Andy

AndySouth East Queensland, QLD

  • 2 reviews

Under wire bra poke - easy solution.

published

Bra hack... if the under wire starts to poke out of your bra then the solution is a fabric Band Aid over the wire poke. Replace each wash. It works.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationNorth Lakes
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Shirley

ShirleyGreater Melbourne (Inner), VIC

Great customer service

published

Visited the emporium store 21st June 2020 and purchased a couple of bras.

The customer service delivered by Jessica and Caroline was excellent and delivered with a smile.

Will definitely go back.

Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationEmporium, Melbourne
See all answers
Paige C.

Paige C.Canberra Central 2601, ACT

Amazing customer service

published

I purchased 3 bras online and didn't decide I was unhappy with the fit until the tags were off and I had tried wearing them a few times. I went to my local store (Canberra City, ACT) to get properly fitted and joked about my silly COVID-19 online purchase when I knew I should have waited til the store was open again. The staff member told me to come back with the bras (tagless and no receipt) and she would happily refund me/swap them out for correctly fitted bras. I did not expect any kind of help for my own foolish mistake but the staff insisted they wanted me happy in anything I purchased from their store!
Some of the most genuine customer service and an outstanding returns policy!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationCanberra City, ACT
See all answers

Never got my order

published

I made the mistake of ordering something online from Bras N Things. They told me my order arrived and it never did. I have been trying to get in contact with the customer service but nobody gets back to me. I feel completely robbed. Do not trust Bras N Things.

Customer Service
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Skye

SkyeSouth East Queensland, QLD

  • 3 reviews

Love my products & Delivery was so fast!

published

I purchased a warm fluffy robe & it is perfect for winter! So soft & comfy!
Also bought some stockings as I have always bought my stockings from Bras n Things, best quality!
Fast delivery when I was expecting it to take a while due to Covid-19

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
Kushla

Kushla

  • 2 reviews

Scam website after a month still have no goods!

published

Ordered 6 items over a month ago from bras n things they have not arrived no one is available on the phone number they provided in my order and I've recieved one email with a tracking number for dhl couriers and two weeks later the tracking number still does not exist on the courier website. I totally got scammed buyer beware!

Customer Service
Return Claim MadeNo
Store LocationOnline
Mishy

MishySouthwest, VIC

Disappointed

published

I love the fit of these bras but every time I get a new one within a month the underwire pops out leaving the bra unwearable not happy at all

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationVictoria
See all answers
Shar

SharSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Worst website, worst staff

published

Brought a lingerie piece through Humm, everything went through, Humm took my payment and then Bras N Things tells me there is no order for me in the system, despite me having proof on Humm and proof money was taken from my bank! Have been trying to contact them for almost 2 hours with NO HELP! BEWARE buying through Humm on the website or using the website all together!!

Customer Service
Product Quality
Return Claim MadeNo

Shocking customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Store LocationEastland
See all answers
JKZ2018

JKZ2018

  • 9 reviews
  • 10 likes

Poor quality bras

published

I have been using bras from bras N things for a while. Recently I started to think about changing brands. I have 3 bras with broken wires in the past a few years. I hand wash them or put in a proper wash bag with plastic frames. The wires got broken just after a few months. And also I have bras with wires sticking out, loosen straps just after a short amount of time. Oh and I have an underwear (was a complimentary gift) got broken lace after three times’ of wear. It seems they want us to keep spending money on them by providing low quality products.

Return Claim MadeNo
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Amanda

Amanda

  • 3 reviews

Great range

published

Love the same side always get a great jargon and always quick to get product...Great quilty and I the sizing is great.and range for us bigger breasted girls is cool as

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Layla

LaylaGreater Melbourne (Outer), VIC

  • Verified customer

terrible service! the manager or boss , who said “get out of my store” because they didn’t have my order. Yuck

published

She swore at me
She told me to get out of the store
When I said I would report her she said “good”
Brought $50 worth of items

Can’t believe this idiotic behaviour

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Store LocationDandenong
See all answers
1 comment
Layla
Layla

“Julie” is her name

MeganL

MeganL

  • 2 reviews

simple fix made very difficult

published

I tried to change a size on a order i only put in late last night but was told i need to cancel order and reorder everything. Time consuming! The order hadn't even been picked or packed and you couldn't help me out but you were more than happy to take my money!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Lana

LanaSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Friendly staff, good quality bras

published

I went to the Gold Coast Robina Shopping Centre Bras N Things and the staff there were so helpful and . friendly and super sweet. They have the best quality pyjamas and bras and undies.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationRobina Town Centre
See all answers
Caitlyn

CaitlynMetropolitan Adelaide, SA

Better quality at target or big w

published

Have brought maybe 7 bras from bras n things in the last year. I am now down to 2 as the quality is awful. I've had straps snap, wire poking through or clips at the back falling off.
I paid around the $80 mark for these bras and had to Bin most of them yet I have a bra from big w that I paid $20 for and is nearing the end of its life after 3 years.!!!

Never again

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationMultiple stores
See all answers
Page 1 of 7

Questions & Answers

Beckah S.

Beckah S.asked

I recently bought 2 bras at $79 each. The girl fitted me and insisted she'd told me the right cup size, despite them being 3 cup sizes higher than I'd ever used. Now, everytime i wear them, I'm annoyed because they're clearly way too big. I can fit over a fist and a half into the cup as well... So they're not supportive at all. Do I have any right to return these, over a month or so later?

No answers
Kylee M.

Kylee M.asked

I recently had a clean out and found 2 purchases I made 2yrs ago. Items have never been worn and still have the tags attatched. I do not have the receipt but I have my bank transactions that show the purchase. Am I able to get a refund if I take it into my local store?

1 answer
Sam.
Sam.

Unfortunately not.

Mpw

Mpwasked

What does the packaging look like when delivered to New Zealand?

No answers

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