Reviewer Photos & Videos
Worst website, worst staff
Brought a lingerie piece through Humm, everything went through, Humm took my payment and then Bras N Things tells me there is no order for me in the system, despite me having proof on Humm and proof money was taken from my bank! Have been trying to contact them for almost 2 hours with NO HELP! BEWARE buying through Humm on the website or using the website all together!!
Shocking customer service
I could honestly write pages about my experience but ill summarise it. I went in the store to purchase afew sets, was running late for work so didnt have time to try the sets on. I told the store girl. She tried to locate my account and after several unsuccessful attempts i said im in too much of a hurry now dont bother. I had 2 $5 vouchers also. She tried eftpos and the modem was Down. I had to go to another store quickly anyway so i said ill be back in 5 and hopefully its sorted. She said it was working when i returned, but it wasnt.. She kne...w how rushed i was and said she would manually add my card details. I said as long as its quick because im now late for work. She was sooo slow at filling out a whole page of stuff, i said is it almost done? She said ill have to call the bank now, i said how long is this going to take? She said actually another 10 minutes. I was like, wtf? I was so upset so i grabbed my card n said ill try come back after work. I was late, it cost me alot of money losing my work and a potential client. I came back after work with cash because i didnt want to go through that again, and again said i was in a hurry. She couldnt find my account again, to add my points on, and didmt apply the $10 discount. I noticed this while looking at the receipt on my way out. It was such a horrible experience and i was fuming, so i emailed the bras n things complaints. They didn't take responsibility or compensate me at all. Not even offer me a small voucher. From that experience and their responce i realised they have no value for their customer. As long as they hit their sales thats all that matters to them. I never want to return to their stores again, there lingerie is poor quality and there's barely any decent ranges anyway.
Poor quality bras
I have been using bras from bras N things for a while. Recently I started to think about changing brands. I have 3 bras with broken wires in the past a few years. I hand wash them or put in a proper wash bag with plastic frames. The wires got broken just after a few months. And also I have bras with wires sticking out, loosen straps just after a short amount of time. Oh and I have an underwear (was a complimentary gift) got broken lace after three times’ of wear. It seems they want us to keep spending money on them by providing low quality products.
- Verified customer
terrible service! the manager or boss , who said “get out of my store” because they didn’t have my order. Yuck
She swore at me
She told me to get out of the store
When I said I would report her she said “good”
Brought $50 worth of items
Can’t believe this idiotic behaviour
simple fix made very difficult
I tried to change a size on a order i only put in late last night but was told i need to cancel order and reorder everything. Time consuming! The order hadn't even been picked or packed and you couldn't help me out but you were more than happy to take my money!
Friendly staff, good quality bras
I went to the Gold Coast Robina Shopping Centre Bras N Things and the staff there were so helpful and . friendly and super sweet. They have the best quality pyjamas and bras and undies.
Better quality at target or big w
Have brought maybe 7 bras from bras n things in the last year. I am now down to 2 as the quality is awful. I've had straps snap, wire poking through or clips at the back falling off.
I paid around the $80 mark for these bras and had to Bin most of them yet I have a bra from big w that I paid $20 for and is nearing the end of its life after 3 years.!!!
Not happy jan!
I have bought quite a few bras from this company but as beautiful as they are I only get about 3 weeks use in total before the bra wire pops and and stabs me mid wear. I'm currently at work and now I have to deal with this crap all day. Should have known better.
Amazing service from Tara in Bankstown
I had gone to bras n things for the first time and was absolutely surprised by the service I was given by Tara. She was sweet and helpful and made sure we got what we came for and a little extra. Tara stayed overtime to help us even when her shift had ended. If you could please show Tara this review it would be awesome. From natara, jana and alara! as we promised we would write a review.
I went into my local Bathurst store today to buy a new bra as the wire in mine had come out after only having it for two months, and usually the bras I get from here are great! The lady working straight away told me to bring it back in and she would organise an exchange for me! I didn’t even go in there expecting one which was awesome!! Very happy!
Terrible quality bras and poor service
Poor quality bras, expensive and service is poor, unhelpful and not friendly. The bankstown so called qualified fitter is not and has no idea how to fit a person to a bra that fits correct. Target bras a cheaper & better quality
Wont go back to this shop.
The shop at Wetherill Park was terrible. The lady was alone I was the only customer and was not offered any assistance. The delivery guy got priority over me and my mother.
- Verified customer
Positive Shopping Experience.
My first time purchasing from the Bras N Things online store & it’s been a positive experience.
My purchases were made during the Click Frenzy Mayhem online sales.
I was happy to see Bras N Things listed as a participating retailer.
I managed to get some amazing bargains at very very affordable prices.
Navigation throughout the online store was easy & I found the items that I wanted quite quickly.
They offer a great range of underwear, bras, sleepwear, playwear, etc.
I placed my order on Tuesday 21st May & received the order confirmation email the same day. ...Received notification that my delivery was on its way on Thursday 23rd May. Delivery received today, Friday 24th May. Packaging was a satchel with my items placed in a Bras N Things store shopping bag & neatly folded & sealed with a large piece of sticky tape to prevent items coming out of the bag during transit. Paper receipt included inside of the bag with the items. Clothing items of great quality. I purchased: Be Mine floral print satin wrap/gown. Be Mine floral print satin cami. Be Mine floral print satin sleep shorts. Bamboo Shorts in bamboo fabric. Bamboo Tank Tops in bamboo fabric. Customer service over the phone today was exceptional with a query that I had regarding whether my delivery was an authorised safe drop off, or if it required a signature, due to the courier driver insisting that I had to sign for the delivery, even though my Australia Post app showed this delivery as authorised to leave in a Safe Place. The lovely lady from customer service told me that my delivery was indeed authorised as a safe drop off & she is currently looking into this problem for me as to why this driver refused to leave my parcel without my signing. I highly recommend buying from Bras N Things online store. Very happy with my purchases & will definitely be a returning online store customer.
Love love love this store
The staff are always super helpful, friendly, humor is in a respectful way and make the experience of buying bras fun. My favourite store by far. Excellent Quality bras and excellent pricing. Definately suggest fitting in store as some bras vary in the sizing.
- Verified customer
I ordered two beautiful bras yesterday and they arrived today. Quickest delivery ever! Great priced sale items in my size, 16D, which is hard to find of good quality and price elsewhere. First time customer but will definitely be a repeat one. Thankyou!
The most discomfort I have ever felt in a bra
Brought two bras yesterday that fitted well in the shop, so I made my purchase. Put one bra on at home, within 5 minutes VERY uncomfortable under neather my breasts where the wire is.. I tried adjusting and just had to undo the bra because I couldn’t stand it. Put the other bra on for work today, appeared to be comfortable, APPEARED. I had the most uncomfortable day due to this bra. It was incredibly uncomfortable, it was continually cutting into my skin under my breasts. It was awkward and embarrassing constantly adjusting my bra and trying to...be discreet infront of fellow staff and our patients... I was trying to ignore the discomfort but it was driving me insane!! It’s also triggered a memory of why i haven’t been buying from Bras N Things for so many years, I now remember an identical situation with a bra from this store at least 12 years ago. And Now I discover I did not even get a receipt! Just a paper “receipt” that only offers $5 off next purchase. I will be at this store promptly in the morning...UNBELIEVABLE!!!
I would have assumed an outlet this big would not discriminate someone of a size 14-16 with a C cup! Apparently!!!! They don’t make bras for my size! I was not only appalled but embarrassed when trying to find something Special! This store should be ashamed of itself and the buyers need a hard slap into reality, we are not all size zero!
Nice to receive good service
I was very pleased with the service received by Bra’s N Things. It is great when a company has policies that really put the consumer first. I bought 3 bra’s mid last year and unfortunately the wire had popped through 2 out of the 3 bra’s by December making them unwearable, which is unfortunate and I was quite annoyed however, when I contacted Bra’s N Things they said they would replace them. I was able to go into store with the faulty bra’s and have them replaced. I couldn’t have been more pleased and this service will keep me coming back.
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Questions & Answers
I recently bought 2 bras at $79 each. The girl fitted me and insisted she'd told me the right cup size, despite them being 3 cup sizes higher than I'd ever used. Now, everytime i wear them, I'm annoyed because they're clearly way too big. I can fit over a fist and a half into the cup as well... So they're not supportive at all. Do I have any right to return these, over a month or so later?
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