Bras N Things

Look, I ordered 3 pairs of 14B bra, that is a 36 inch band size. Seemed very tight. I measured the band size at its largest, and it is 30 inches. There's no point buying them if they can't make their products remotely near the size they say they are. Show details

My review is for Stella from Bras N Things at Riverlink Shopping Centre Ipswich Qld. Stella looked after me extremely well, her manner was courteous, respectful and very friendly. I was very happy with the products I purchased the first time, returning to buy more. I will be a return customer again and again. As the sales assistant goes above and beyond. Thanking you. Linda Scantlebury Show details

I had an old gift card of $100 that I misplaced with 2 other gift cards when we moved. It had expired but I had faith a big company like this would see the evidence of card and honour it. I have been shopping at Bras N Things for about 27 years. They would not honour it, and ignored my follow up email asking if that would reconsider in this one… Read more

instance. I have been a big advocate for this place for years, and will never ever shop here again and I warn everyone to not buy their gift cards. This is incredibly poor customer service.

Excellent service – Went into bras n things at knox and was served by Tegan. Her knowledge and experience were excellent. Tegan’s goal was to make sure I was comfortable and happy with my purchases. Her knowledge on the garments was exceptional. Highly recommend anyone going into bras n things Knox to be served by Tegan. Show details

These are actually the best on the Australian market currently (for regular sizes) – In comparison to all other brands I've had (kayser, pleasure state, honey birdette, Victoria secret, love Lucy) they are definitely a 5 stars compared to the rest. Best fit I've found in a while, sizing can be a bit odd. The 10D pushups are a perfect fit for me though. Seems quite sturdy, note I run between 10C and 10D, can't speak for "buxom"… Read more

sizes. Underwear runs quite large so probably size down.

I had to do some size changes in physical store, staff were polite and helpful.

I will see how they wear over a year and change to a 5 star if they wear and tear well.

Excellant – Called into Bras,N.things at Erina yesterday, as I really needed help to get the right size (I am 22E). The assistant was very polite and extremely helpful. Went in for one and bought two. I would recommend this store the anyone. Gail

Don't bother with online ordering. Incorrect stock levels on site will leave you disappointed and waiting on your refund. Made an order in the morning, confirmed and paid for. Throughout the day they've trickled through seperate emails saying 'oops, this product is no longer available' and it'll take days to get a refund. Half my order is now no… Read more

longer coming, I'm out a sum of money I won't get back until the end of next week and I don't have half the gifts that were meant to match with another person. Just rubbish operating practices from what is meant to be an established brand, would never trust them for a gift again.

Waste of time.

Not happy. I have bought 8 bras in the last 2 years and all but 1 has had the wire break through and cut me. The wire ends are sharp now, what's with that. I'm pretty sure the last one is about to break through soon too. Why are your bras so expensive but they are all faulty. So disappointing, I have spent so much money on these bras. Show details

awful – went on Sunday afternoon for my birthday as I had a gift card and sign up vouchers. I told staff I have never been fitted but what size I wear in bonds. while changing I asked for help and got not reply the store had maybe 1 or 2 people sometimes just me so they couldn't have been too busy. When the girl did arrive she just walked in, I was so… Read more

embrassed covering myself. They had a sale so it was a percentage of the amount on the tag so I picked several items and when I came to the counter before I could say anything she started scanning. when told the price I said I wanted to take some things off and told her I had a gift card for 60$ and I signed up so 10$ and another 10$ birthday voucher. she threw the items behind her and told me that next time I should know what I want to spend as she has to now un scan a item. I apologised. she never looked at me, she didn't say happy birthday just common curiosity things. I have extreme anxiety and it was the first time I had been in a shopping centre in over a year. I don't expect them to know that, but I don't expect to be treated like trash and have staff aggressively throw items, not get any help when I'm calling out in the change rooms. Or at least have the staff say something before opening the Curtin while I'm undressed, or to be spoken to with such disdain, she wouldn't even look at me. When I left I was so upset and stressed out I got emotional. I am never going back and I will tell everyone how rude the staff are at grand central Bras and Things.

Zero Stars – Visted both Chermside and North Lakes stores in the past few days and on both occasions left stores because of the complete lack of customer service. Today I was left in the dressing room after my measurements being done waiting for them to select some bras for me to try on while instead they served new customers coming in completed their… Read more

measements, selected a range of bras for them and checked them out. Giving up I got re-dressed and left the fitting room to select my own bras, while browsing and trying to find correct sizing not once was I assisted by any staff member. After being in the store for 45 minutes and completely ignored I couldn't justify spending $200 on bras from people who couldn't even give me the time of day. It's really disappointing to see the level of customer service across both stores and wonder how many other women are leaving the stores feeling as shitty and ignored as I was.

Terrible customer service – I went into Bras N Things at Narellan Town Centre today to buy a gift voucher . I passed a staff member at the front of the store as I walked in and went to the service area . There was no other customers in the store other than someone I heard in the change room . So there I stood and stood waited and waited after a about 15 minutes I was about… Read more

to leave when a girl stuck her head out and asked me was I ok ? No not really I thought but I might like to get served . She didn’t approach me just yelled from the other end of the store near the entrance . I asked for a gift voucher her reply was we don’t have any sorry turned her back on me and proceeded to continue what ever it was she was doing . Store was empty I imagine it’s because of their crap customer service so I went to Mecca which was very busy where I was given excellent customer service beautiful gift wrapping . So happy to spend my $$$$ elsewhere won’t be going back to Bras n Things Narellan !!!

Order Missing An Item – Appalling customer service. My online purchase was delivered without an item and I've received no response from the customer service team in a week. Do NOT trust this company with your money, it'll vanish and you'll never get it back. Completely and absolutely corrupt!

Gift card was not extended when I was told it had been – Have lost $110 of the original $150 gift card as the store told me the gift card had been extended and wrote a new date of 2024 expiry but card didn't work when I went to place an online order and customer service could not locate the gift card on their system. Extremely disappointing. Wondering if they were supposed to issue a new/replacement… Read more

gift card rather than trying to extend the existing gift card. Regardless Bras N Things have made a profit at a customers expense.

NO SERVICE – If you want good service then DO NOT go to Bras n things Eastgardens , I’ve been in there on 4 seperate occasions and been ignored every time , I now refuse to go back in there , I will spend my money elsewhere !!!

Where has the customer service gone – It was one of my favourite retail shops until today I had called them yesterday regarding a faulty clip on my bra that i recently purchased the young girl on the phone was lovely told me to bring it in for a replacement but no refund as I had no receipt even though all my purchases are on their database . Went to the shop this afternoon the… Read more

lady at the front desk seemed she didn’t want to be there the way she greeted me , I explained to her my situation she went at the back and her manager approached me explained myself again .

The older lady made me feel like I was lying as she kept pulling onto the strap and saying see there is no issue . I said to her I wouldn’t be here if there wasn’t many times as I am wearing the bra the strap would come off the hook . She constantly was tugging it and saying see it’s ok making me feel embarrassed and accusing me off lying in front of others . I told her again I wouldn’t be here if there wasn’t an issue . She then said to me this time I will exchange it I was that hurt by what she was accusing me off I grabbed the bra and told her I will not be returning back to the store .

GOBSMACKED & DISGUSTED – Absolutely GOBSMACKED AND APPALED at the customer service after the way I was treated in the COCKBURN GATEWAY store. AVOID this place at all costs. I got rudely ordered by the "manager" to " get off my phone " . What the hell does that have to do with them. They need to learn to MIND THIER OWN BUSINESS. People go through ENOUGH STRESS AND TRAUMA… Read more

WITHOUT RUDE MISERABLE EXCUSES OF PEOPLE LIKE THAT WHO GET INVOLVED WHERE ITS LITERALLY NONE OF THIER BUSINESS. they want to take your money but be NASTY to you. NO I don't think so. IM NEVER GOING BACK HERE AGAIN. ABSOLUTELY DISGUSTED by the way I was so rudely spoken to and treated. TREAT OTHERS HOW YOU WANT TO BE TREATED!

They will help you! – I came in yesterday (19-9-24) and got fitted, I found a bra I loved only to get home and not being able to wear it for more than an hour because it kept riding up, so I went back today (20-9-24) and was refitted by the manager who didn’t stop until I was happy, Shelly did an incredible job. Show details

Poor quality and service – Ordered online, however half of my items were cancelled the next day due to "no longer being available" - despite the sizes still showing as available on the website. Given the bras were cancelled, I then requested the remainder of the order be cancelled rather than end up with multiple halves of a matching set. Online service takes forever to… Read more

respond to emails, and by the time they did the order had been shipped. Instead, they eventually responded that I would need to return the items, meaning I either pay for return shipping or go to an inconveniently located store. Ridiculous shipping arrangements meant my remaining half order was sent in 3 separate parcels.

Received an email requesting I review the unreceived items - my review pointing out that I hadn't received any of them and that the customer service provided was poor was moderated and not published. Clearly they only post positive reviews.

The items I have received are poor quality, with threads along the seams and the holes pulling in the lace after 1-2 wears. Not worth your time or money.

Terrible experience – Really disappointed lately as every single bra I have bought and have bought quite a few or swapped over I’ve had the wire come through. I guess I’ll have to start shopping elsewhere. Show details

Items repeatedly refunded as out of stock – Received a gift card and have placed 2 online orders trying to buy items from here. First purchase all items but 2 were refunded as the items weren’t in stock. I messaged customer service to cancel my order as I didn’t want 2 seperate items that were purchased with the intent of being part of a set and didn’t even get a reply. The second purchase… Read more

all seven of my items were refunded because they were out of stock. Not sure how a company can continually be that bad at managing inventory. If I didn’t have a gift card I wouldn’t keep trying to purchase from such an ill managed company.

Poor Service – I purchased a voucher online to gift to someone a weeks ago which never came through to me and have yet to receive a response in regards to this matter after trying to contact the company days ago. When trying to post a review at their request with this exact some wording it was moderated as “not meeting website guidelines”. More like they didn’t want a one star review and honest review of poor customer service.

70% of purchased items not available for shipping – I ordered 10 items using the online shopping option. Only 3 arrived. Granted 7 were refunded, but that’s a 70% order failure. I’ll never bother buying from them again.

Wonderful – I was in the store in Myer Centre in the city day before yesterday and it was the most magical experience imaginable being looked after by the gorgeous Mar and her colleague Nadia. Honestly, I could have stayed in the shop all day, I seriously didn't want to leave, I felt so good there. Show details

Nice service – I was happy with the service in Brasnthings Midland. The Body Bliss Front Closure Contour Plunge under wire Bra is the most comfortable I have ever had. I would recommend this Bra if it is something you are looking for.