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Worst customer service
I went into Liverpool Bras n Things today, I've never had such a poor experience within any store before. The girl who I had approached did not even acknowledge that i was there and I had to ask the girls there multiple times for help and they still told me to wait. I asked if they had my size and they did not bother to check and proceeded to tell me no straight away. They have lost me as a customer thats for sure!!!
Awesome service for Maddison
Amazing service from Maddison ASM at Innaloo. So friendly helpful and made me feel relaxed and comfortable. She helped me find my right size. Will definitely go back there even thou I live 2 hours away
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Bras N Things (Bras N Things)
Jul 16, 2020, 10:16 AM GMT+10
Best sports bras
Very easy to navigate the site and they all ways have my size..............wooooohooooooooo. It is really hard to find a good bra that can hold everything where it be during a work out.
I've shopped online and in store quite a few times. The in store staff go above and beyond to help you out with what you're looking for. The online store is also a wonderful place to shop and orders are sent extremely fast. 100% recommend.
Under wire bra poke - easy solution.
Bra hack... if the under wire starts to poke out of your bra then the solution is a fabric Band Aid over the wire poke. Replace each wash. It works.
Great customer service
Visited the emporium store 21st June 2020 and purchased a couple of bras.
The customer service delivered by Jessica and Caroline was excellent and delivered with a smile.
Will definitely go back.
Amazing customer service
I purchased 3 bras online and didn't decide I was unhappy with the fit until the tags were off and I had tried wearing them a few times. I went to my local store (Canberra City, ACT) to get properly fitted and joked about my silly COVID-19 online purchase when I knew I should have waited til the store was open again. The staff member told me to come back with the bras (tagless and no receipt) and she would happily refund me/swap them out for correctly fitted bras. I did not expect any kind of help for my own foolish mistake but the staff insisted they wanted me happy in anything I purchased from their store!
Some of the most genuine customer service and an outstanding returns policy!
Never got my order
I made the mistake of ordering something online from Bras N Things. They told me my order arrived and it never did. I have been trying to get in contact with the customer service but nobody gets back to me. I feel completely robbed. Do not trust Bras N Things.
Love my products & Delivery was so fast!
I purchased a warm fluffy robe & it is perfect for winter! So soft & comfy!
Also bought some stockings as I have always bought my stockings from Bras n Things, best quality!
Fast delivery when I was expecting it to take a while due to Covid-19
Scam website after a month still have no goods!
Ordered 6 items over a month ago from bras n things they have not arrived no one is available on the phone number they provided in my order and I've recieved one email with a tracking number for dhl couriers and two weeks later the tracking number still does not exist on the courier website. I totally got scammed buyer beware!
Worst website, worst staff
Brought a lingerie piece through Humm, everything went through, Humm took my payment and then Bras N Things tells me there is no order for me in the system, despite me having proof on Humm and proof money was taken from my bank! Have been trying to contact them for almost 2 hours with NO HELP! BEWARE buying through Humm on the website or using the website all together!!
Shocking customer service
I could honestly write pages about my experience but ill summarise it. I went in the store to purchase afew sets, was running late for work so didnt have time to try the sets on. I told the store girl. She tried to locate my account and after several unsuccessful attempts i said im in too much of a hurry now dont bother. I had 2 $5 vouchers also. She tried eftpos and the modem was Down. I had to go to another store quickly anyway so i said ill be back in 5 and hopefully its sorted. She said it was working when i returned, but it wasnt.. She kne...w how rushed i was and said she would manually add my card details. I said as long as its quick because im now late for work. She was sooo slow at filling out a whole page of stuff, i said is it almost done? She said ill have to call the bank now, i said how long is this going to take? She said actually another 10 minutes. I was like, wtf? I was so upset so i grabbed my card n said ill try come back after work. I was late, it cost me alot of money losing my work and a potential client. I came back after work with cash because i didnt want to go through that again, and again said i was in a hurry. She couldnt find my account again, to add my points on, and didmt apply the $10 discount. I noticed this while looking at the receipt on my way out. It was such a horrible experience and i was fuming, so i emailed the bras n things complaints. They didn't take responsibility or compensate me at all. Not even offer me a small voucher. From that experience and their responce i realised they have no value for their customer. As long as they hit their sales thats all that matters to them. I never want to return to their stores again, there lingerie is poor quality and there's barely any decent ranges anyway.
Poor quality bras
I have been using bras from bras N things for a while. Recently I started to think about changing brands. I have 3 bras with broken wires in the past a few years. I hand wash them or put in a proper wash bag with plastic frames. The wires got broken just after a few months. And also I have bras with wires sticking out, loosen straps just after a short amount of time. Oh and I have an underwear (was a complimentary gift) got broken lace after three times’ of wear. It seems they want us to keep spending money on them by providing low quality products.
- Verified customer
terrible service! the manager or boss , who said “get out of my store” because they didn’t have my order. Yuck
She swore at me
She told me to get out of the store
When I said I would report her she said “good”
Brought $50 worth of items
Can’t believe this idiotic behaviour
simple fix made very difficult
I tried to change a size on a order i only put in late last night but was told i need to cancel order and reorder everything. Time consuming! The order hadn't even been picked or packed and you couldn't help me out but you were more than happy to take my money!
Friendly staff, good quality bras
I went to the Gold Coast Robina Shopping Centre Bras N Things and the staff there were so helpful and . friendly and super sweet. They have the best quality pyjamas and bras and undies.
Better quality at target or big w
Have brought maybe 7 bras from bras n things in the last year. I am now down to 2 as the quality is awful. I've had straps snap, wire poking through or clips at the back falling off.
I paid around the $80 mark for these bras and had to Bin most of them yet I have a bra from big w that I paid $20 for and is nearing the end of its life after 3 years.!!!
Questions & Answers
I recently bought 2 bras at $79 each. The girl fitted me and insisted she'd told me the right cup size, despite them being 3 cup sizes higher than I'd ever used. Now, everytime i wear them, I'm annoyed because they're clearly way too big. I can fit over a fist and a half into the cup as well... So they're not supportive at all. Do I have any right to return these, over a month or so later?
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