Bretts Truck Parts & All Filters

PLEASE DON'T PURCHASE FROM THIS COMPANY. This company sent me a part that would fit but was a lower quality and $26 less than the $59 part I purchased. When approached by email, Jimmy was extremely rude and unhelpful and quickly blocked me. I was willing to keep the part but asked for a refund of the difference in cost or asked him to send the… Read more

correct part with a reply paid slip so that I could send the incorrect part back to them. PLEASE BE AWARE THAT THEY TREAT EVERY ISSUE AS THE CUSTOMERS FAULT AND WILL EXPECT YOU TO SENT THE INCORRECT PART BACK TO THEM WITHIN 7 DAYS AT YOUR EXPENSE. The worst part is they sent me someone elses parcel the week before and I went out of my way to send it back. Thanks goodness I was able to send it back return to sender as I'd never see the money.

Asked by email what the size of the pins were on shock absorbers. A individual named Jimmy would not go to the warehouse and check what size it is. I refused to do business with such disrespect. If this was my business he would be fined for such behavior.

I contacted them about an unshipped order and requested it be cancelled due to an excessive freight charge not shown before payment. The response from the infamous Jimmy speaks for itself: [quote] IF YOU TOO STUPID, THATS NOT OUR FAULT AND AS FAR AS YOU GOING TO CONSUMER AFFAIRS , GO FOR IT, WE ARE SICK OF STUPID EMBECILES LIKE YOURSELF,… Read more

CRYING TO CONSUMER AFFIARS

NOTHING WAS MISREPRESENTED , ONLY THE FACT YOU DIDNT HAVE YOUR GLASSES ON,

[/quote]

I ordered yesterday turns up today different state – I have been dealing with Bretts trucks for years. Warick and the team are very efficient and reliable service. Thanks guys

Online Nissan Navara D40 Clutch – Supplied the VIN and associated information as required for my purchase and it fit like a glove. Great product and customer service-really quick and accurate responses time Highly recommend

Great service – Very happy with the service and quality of parts. Parts arrived interstate within a few days. Price was very good. Would recommend doing business with the company.

Extremly poor service – Bretts auto online expremly poor customer service extremly rude . Jimmy was the guy I spoke with via email and calling as they sent me the wrong part and will not refund me. Then abused me and blocked me . Avoid bretts auto and Jimmy.

POOR QUALITY AND POOR ATTITUDE – Purchased a throttle cable not available from local dealer,an after market item because I am too far from Sydney to have it made in a reasonable time frame at a cost of $125.00. The item was grossly over priced at $300.00 posted but I went ahead expecting a good result. The item (made in India) was a disgusting piece of junk with wrongly… Read more

manufactured and poor quality fittings necessitating a lot of extra work to fit. I made a complaint but the response was a disgrace to any business ie. they couldn't care less. I just wonder as retired from the trade if this is what we now must learn to put up with as it is certainly NOT as I knew it. BE CAREFUL.POOR

Never received my order – Ordered bushes and payed for them with express shipping with signature and I never received them and they just tell me there is nothing they can do and now I have filed a complaint with fair trade they sent me a email saying that I am blocked from any further contact with them

Terrible service, wrong part sent. No assistance – I supplied all the info they asked for my vehicle. Wrong part arrived and they blaming me for this. This is why I called and provide all the info they asked for. To return the item it is a 20% handling fee if I want to get a refund and I have to post it back at my cost for their mistake! Very unprofessional and rude on the phone aswell. Also they… Read more

have a $30 admin fee to receive your invoice, ha! I will never use them again and spread the word of how bad they run a business. Rogues!

Think twice before ordering from this company – Think twice before ordering from this company. I ordered 4 x fuel filters online. I received a totally different product to what was pictured and from the alternative fitment codes listed and advertised. They refused to provide a refund unless the goods where at my cost even though i had been misled and product falsely advertised. Rather than… Read more

take responsibility and sort out their error after i requested they do the right thing.

The company blocked my email so i could not correspond with them further then changed the product code on their website the same day to cover their mistake.

I lodged a complaint with the NSW office of fair trading and disputed the transaction on my credit card as advised from the above.

WOW THE WORST OF THE WORST – After about a handful of purchases over a year. There are always issues and problems. They are rude and full of excuses. Yet the only viable excuse is the total incompetence of the staff. The parts are substandard as is the remainder of the business.

forced to pay for 3 postages cause of them sending wrong part – site has 3 different parts all said will fit Mitsubishi BE434 confused rang was assured part will fit. Wrong part arrived, was forced to pay to post back & forced to pay postage on a different one! Paid for 3 postages

Cheap and nasty products from what Ive bought – Dont buy Sukura oil filters from this company...they have a poor quality anti drain back valve...course oil filtation and all I have used tend to leak from the oil seal which Ryco and Supercheaps did not.Dont be fooled by 5 star reviews when there are one star reviews presented..study the one stars carefully....This company leaves a great deal to… Read more

be desired...they may be cheap but the quality of some of their products is dismal including their clutch kits.They extact 20% from returns even when they are proven wrong and have supplied the wrong part.They appear to have very little mechanical knowledge. Would give a zero but sites dont allow that.

Be careful buying from this company – Ordered from Brett's trucks on a Wednesday morning at 6:30am. Purchased two indicator lenses and a brake relay for my truck. Paid for express post as i needed it urgently. Expected it to go out same day at 3pm as promised on there website. Didn't receive any notification of delivery by Friday afternoon so i called up at 3:30pm. Guy on the phone… Read more

named Jimmy couldn't be less interested about my order. Claimed it had been sent out and i asked why not on Wednesday and he said so whats the problem. Couldn't care less about customer service or the fact that he was lying thru his teeth. 8 mins later my Auspost account updates and says item is being processed for pickup. Coincidence? Lists delivery as parcel post and not express post, called back and spoke to Jimmy to clarify why it wasn't express? He said to write an email to them asking and then basically hung up on me. So i wrote an email and still have received no response. THIS COMPANY DOES NOT CARE AFTER THEY HAVE YOUR MONEY. Go to Multi's or Wano who actually want your business. Would rather burn my own truck to the ground before purchasing thru them again

Cheap defective junk! Will not buy from again – Defective item, told they sold hundreds so it can't be faulty. Such is their logic and service. Greedy and shockingly rude!

Filter did not fit rude customer service – Purchased a provent filter replacement and when I received it I found a very poor copy but decided to try it and then found it doesn't fit asked to return and refund and got foul response I truly think think this company maybe OK but some people should NOT be on customer service

Very rude service – I purchased a car part from their Ebay store. Almost 3 weeks after ordering (and payment), I still had not received my part so I sent a query as to whether the item had been sent. They responded by updating the delivery information as it being at the Post Office but also with a very rude "GOOOOOOOO AND COLLECT IT" message. I responded that I would… Read more

have collected it if I had received a notification from either them or Australia Post and that they were rude and I would never deal with them again. I also posted a negative feedback and to not deal with them as they are rude. They lied to ebay and claimed that my review was false and misleading (I have over 1,000 feedbacks and all are positive) and had my negative feedback removed. You can see from other ProductReview reviews that others have had poor service from them. As at the moment, I have filed a complaint against them with Ebay and have directed Ebay to read through the chain of messages to view their behaviour.

This is perfect! Can’t wait till next service – Bought service filters (diesel, oil and air filters for rav4 2013 diesel suv via their eBay online store. At 67$. Air filter alone costs that much at Toyota genuine parts. Given that Ryco is as dear as Toyota, I gave Brett’s a go. I am pleased that filters are of great finish quality. Compared to Ryco I feel an increase in performance and the… Read more

pedal feels easy, the car accelerates easier. While it is hard to measure objectively, I do not think filters should cost that much for non Toyota parts especially. I am happy, the service cost doesn’t scare me anymore. Can’t wait for next service in 10k KM. If Hino Fuso commercial trucks can run on these filters, so can my car. Lucky they cover 4WD SUV filters. The parts arrived as indicated by eBay. The responses were swift and automatic. Knowing what exact part goes to your vehicle can avoid having to deal with issues. I fitted air filter myself, the mechanic did the others. Great fit, no leaks, the seals appear well built.

Correct part, made incorrectly – Bought a intank fuel strainer for Mazda 6 but it's molded wrong and the pressure regulator blew out of the holder. Was given the big runaround when I tried to return it and told to make a warranty claim. I said it isn't a warranty, it's not fit for purpose. The idiotic reply I got was "If it's not fit for purpose why did you fit it". Even Cc'd… Read more

the complaints department in on that one but never heard back. I don't need the agro so I just threw it in the bin rather than wasting 10 dollars on postage just to (possibly) get 15 back. If you've got money to waste, use Brett's. Apart from that post was quick an expensive.

Perfect as described Product – Easy to use online store, great service, on time delivery easy installation, product as described. Warwick, thanks for your help.

Great range of products – Huge range of products, I found exactly what I was looking for and more. Great prices and really fast delivery. Highly recommend Bretts Trucks for all your truck parts needs. Thanks guys!

Very happy with overall experience! – Huge range of products at great prices! Easy to order online and found exactly what I was looking for, very happy with the entire process. Will definitely be buying my parts from this store again. Highly recommend!

Excellent service – Bretts truck parts are helpful and efficient to deal with. The parts arrived promptly and it was an entirely hassle-free online shopping experience. We will continue to order from BTP to fulfil all of our landscaping business' vehicle needs.

no warranty no refund and hang up on u – bought a hino truck booster on 3 weeks and failed, rang after a argument they hang up on me no warranty no refund they are a ripoff don't deal with them they sent me wrong filters before and said I have to pay for the return and there parts a cheap Chinese do not buy or deal with them

Awesome business .. best pricing easy ordering and quick delivery – Awesome pricing with top brands and quick delivery .. these guys have a great business just let them do there work and they do a top job .. there ordering process is easy and watch for the online discount that can be got ..

worst truck spare parts company in the country – Rang them to get a heater fan for a hino truck ,told them exactly what one l need as the one they said it required was incorrect, they still managed to send the wrong one. when l rang them about it all l got was bad luck you can't return electrical items. They are without doubt the worst spare parts company l have ever dealt with won't be again.

severely let down – Bought a radiator for my truck online. Supplied every possible ID so they couldn't get it wrong. they sent me the wrong radiator so I rang to rectify. A person named Paul answered my call & and when I explained the problem he said make it fit even though their website said if its wrong don't try to make it fit. Sent the radiator back at my expense… Read more

even though their website says if its their fault they will pay return freight. supplied correct radiator at inflated price from what was advertised on website. When questioned about the price they said the price is the price. Had good dealings with this company for many years but when something goes wrong its your problem. Tried looking for Head Office contact but absolutely nothing. Very surprised at how rude they are on the phone. If you buy from this site I hope your experience is better than mine.

Product not received – Bought parts and waiting for 10 days still nothing complained they told me sent and have Post office tracking number entered tracking number and item does not exsist notified them 3 times again they told me been sent but australi post have nothing on record terrible service and not happy trying to recoup money from paypal