Breville Nespresso Creatista Uno BNE500BKS

Why is this machine still available for sale? – We have had this machine 2 months. I have cleaned it every night as per the instructions. However, it has still required descaling twice. Now, the clean steam wand light will not go out and nor will the milk froth. It's obviously a fault that has nothing to do with cleaning the steam wand. I attempted to call Nespresso, but the person on the other… Read more

end of the phone was overseas and I was unable to understand a word she said. We have bought literally thousands of coffee pods from Nespresso over the last 10 - 15 years and this is an insult, not only to us, but to everyone who buys this machine. Why is it left on the market?

Delicious Pod Coffee The Whole Family Loves – NESPRESSO Creatista Uno - Black BNE500BK/B The ultimate Coffee Pod Machine! So sleek in design and minimal space used on the kitchen bench top. The black colour really stands out and compliments all my other black appliances. A beautiful gift from my family that we all get to use, frequently I might add. From flat white to latte, or cappuccino… Read more

and everywhere in-between. The Nespresso makes an exceptionally delicious tasting coffee.

Simple, quick to use and easy to clean. Perfectly froths any type of milk including nut milks.

Pods are in all major supermarkets and often on special so we have a good variety on hand to please even the most fastidious of coffee lovers. Considering our adult family of 7 are all avid coffee drinkers, this machine paid for itself in just a few months and those savings quickly add up.

Even on the run, it’s quick and convenient to make a delish coffee and pour into a travel mug. We will definitely be taking this beauty on our next Motorhome road-trip. Fabulous coffee on the Go!!

Highly recommended.

If I could give a zero I would – Bought my creatista uno machine at Christmas. Completely stopped working before Easter - just over three months old - despite regular cleaning and maintenance. Sent to repair centre and was without a machine for approx two weeks. Had to pay about $20 for safe packaging (box and bubble wrap). Received it back yesterday and it still doesn’t work!… Read more

None of the buttons are responsive. Have just been advised I need to send it back again(!) and will be without a machine for at least another 2 weeks. So one month out of action on a brand new machine I’ve had less than 4 months. It’s clearly faulty. Being under warranty it should be replaced. I do not recommend the product and advise that Nespresso customer service - warranty process is woeful.

Breville Nespresso Creatista Uno – My first pod Machine ,Had it for 4 days so far,and How fantastic they are ,The milk jug even stops once it's mixed, But as Mother told me if you don't clean things ,thats when they break It takes up less kitchen space,l did get my machine from Ebay a cheaper in the stores,Now l can tell people to buy me coffee for Christmas or birthdays, and… Read more

they won't feel a shame at all.

And yes,little did l know ,,after reading the bad the bad reviews

THE CLEAN LIGHT COMES ON ✨️ AND EFFECTS THE MILK FROTHER , AND YOU DO ALL WHAT IS REQUIRED TO CLEAN IT AND IT DOES NOT GO OFF,, I WAS FOOLED AS WELL AFTER 4 WEEKS,,HOW STRANGE , I HAD A COFFEE BEAN MACHINE BEFORE AND HADLEY EVER CLEANED IT AND IT LASTED 4 YEARS ,✨️✨️✨️✨️

NOW ITS THE PERFECT MACHINE AFTER GETTING IT FIXED AT 21 / 2 Bishop St St Peters NSW, 2044 Australia

BRAVOREPAIRS.COM.AU

I WAS LUCKY AS THERE WAS NO CHARGE ON MY MACHINE,,

NO MORE TROUBLE ✨️✨️

But Unfortunately the Cockaroaches got it and the Machine no longer works after it was unrepairable It lasted,Just 2yrs Unless l move in the future to less fested place I would buy again

DO NOT BUY – This machine is less than 2 years old. Nespresso ONLY offer repair option, via postage and weeks and weeks of waiting (we are in WA). They blatantly say that regardless of whether it is a minor or major fault, it is their option to repair, replace or refund. I will be taking the issues to the ACCC, there is enough evidence out there regarding this… Read more

machine, and the approach taken by Nespresso, that they have no regard for consumer guarantees.

EDIT: After returning the item to Betta, we finally got a result. Lesson? Do not bother going to the manufacturer, Consumer Affairs advised us your Consumer Guarantee is diminished. Go to the retailer. It took a bit of trouble, but by sending Betta the Consumer Affairs booklet, we obtained a replacement.

The machine leaks – The coffee is fine and the machine is well mantained but this is the second machine in a year that leaks intermittently in exactly the same way. Breville defer the issue to Nespresso. Nespresso run you through rings that don't satisfactorily resolve the issue. It is an intermittent issue that I am sure is well known to both companies and the… Read more

consumer should not be put out. Your problem should not be mine. I'm sick of following this up and will not phone again nor take or send the machine anywhere again. Why should I? Nespresso sort it out with Breville and give me a new machine until one works. Simple. UPDATE Now on my third machine and it has proved no more reliable than the other two. Like the two before it works for a while then fails. The retailer has been considerate something the manufacturer and the suppler have not been. These issues are well documented. It is a disgrace that the neither the manufacturer nor the supplier have a comprehensive strategy to address what is clearly a poorly made machine. Shame on you continuing to treat your customers this way. SORT IT OUT NOW.

Poor Repair Process at Nespresso of Breville Creatista Uno – I purchased this machine from a Nespresso boutique. It worked for five months and then the frother stopped heating the milk. It took four calls to the Nespresso support line to troubleshoot the problem over several weeks, (problem not resolved) and to achive the agreement of Nespresso to accept return of the machine for service. I asked to… Read more

return the unit for repair to the Nespresso boutique where purchased (when it was possible to do so) and this was not accepted by Nespresso.

Nespresso provided a post-free return label. However, I had to provide my own packaging and invest time to attend the post office to hand the machine over the counter. Took about two plus weeks to return via Australia Post. There was no documentation to explain the repair. Overall, the machine was not functioning or under repair for four to five weeks.

Other reviewers have indicated early / warranty problems with the milk frother on this machine. My experience of the very poor Nespresso repair process undermines the Nespresso brand. Given the experience of multiple customers with the same problem, Nespresso should be sending new machines to customers by courier without delay.

Breville Responded: "Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience".

I paid $599 for my machine and discussed this very issue of the relationship between Breville and Nespresso at the time of purchase with the Nespresso boutique. That is, how to manage problems within the warranty period by purchasing a Breville machine from a Nespresso boutique. I have experiened inadequate / lack of timely service from Nespresso. Also, my machine has been unavailable for its purpose for around five weeks or so within the first year of routine service at home. As discussed on Product Review, others have experienced repeated unreliability of the Breville machine and reported dissatisfaction with the resolution processes. Clearly there is a problem that Breville and Nespresso need to resolve.

The lack of genuine customer service orientation and willingness to resolve issues quickly is a weakness that Nespresso and Breville need to address.

Should my machine fail again within the warranty period, it will be a demonstration that the machine is not fit for purpose and I will seek a full refund utilising the maximum capacity under the law.

what a nightmare – everything was great made great coffee for a while, Then had problems with milk frother. contacted nespresso, sent back for repairs came back worked for 2 weeks or so sent back for repairs again. worked for a week then. stopped. rang Nespresso. I said surely surely after 3 times the machine should be replaced! no needed to go back for repairs… Read more

again. went back to Harvey Norman They agreed it needed to be replaced! grabbed but advised they didn't have that model discontinued, told me which one do you want? grabbed a the next model up but want to charge me an extra $400 but I found it on their online store as Harvey s work as Franchises they don't work together at all unless it suites them. I found the same machine on their online store bought the machine, then had to go back to the store I bought it from for a refund got my machine , but it was a nightmare. I will never buy anything from Harvey Nornman again. I will never buy a Nespresso Breville machine because of this experiece

Easy to use, lasted 10 months – Bought the coffee machine as a 75th Birthday present for my mum as it is easy to use and the self cleaning function of the milk wand is great. Unfortunately after 10 months it doesn't froth the milk anymore. I tried calling their warranty support line and I can't get through. Whilst on hold there is message saying press 1 and we'll call you back.… Read more

A week has passed and no one has called. Tried calling again and spent an hour on hold. Poor customer service Breville.

Great machine for a great price – Purchased this primarily for my mum but has become a family staple. After researching machines and looking at them in person at the Nespresso store, it became apparent that this is the one that best suited our family needs. It is a very nice looking machine and does not take up much bench space. There are a few little things that are not ideal,… Read more

but for the most part, this machine does what it says and does it well.

The positives are: Minimal bench space Sleek stylish machine Very affordable price (purchased on sale at David Jones for $429 and free $90 worth of pods) Barista quality coffee Many options available for type of coffee Simple button options

The negatives are: It is surprisingly noisy for a little machine! There is a very small areas for the glass to sit and the milk jug, essentially you can't place them both on the machine at the same time Descaling is a bit of an effort and it's not super clear initially how to do that It does not dispense 'just hot water' in case you wanted to make tea or hot chocolate etc, and nespresso does not have any 'hot chocolate' options (without coffee). Would be great to be able to throw in a chocolate pod to made cafe style hot chocolate with frothed milk.

One issue was trying to work out how to get more liquid volume - there are only 3 options, and even selecting the largest option, it only filled just over half a coffee cup. Enquired in the store and was told that is the only option, and not to ever choose to fill it twice from the same pod, or you get the residual coffee flavour from the pod which will ruin the overall flavour. They said just add more hot water. But the machine doesn't allow you to add just hot water, so it would mean boiling a kettle and adding hot water, or removing the used pod, then running through another cycle without a pod so it's just the hot water. Not very practical really.

In spite of all of this, the machine still does exactly what it says it will do, and I knew the features before making the purchase. The price, quality and ease of use means this was a great purchase and I do recommend it to others.

2 machines failed 3 times after 4 weeks – I had first machines for 4 weeks, then stopped working. Lights on, but didn't work. Returned to Nespresso which took 2.5 weeks to get back and told it was a pump issue and it needed replacing. I had it for 3 days and the pump failed again. Nespresso wouldn't replace and had to go through the process of sending it back for repair so I returned it… Read more

to david jones who were great and replaced the machine for a new machine. This machine lasted 4 week's and stopped working. Same problem! Unbelievable! Went straight back to David Jones and they gave me my money back. I have now bought the next model up the creatista plus, I've had it for 1 day and it leaks water on the bench. It's going straight back, for 650 there should not be an issue. I've had enough of these machines. I've had 2 Breville coffee machines before and never a problem. It's disappointing because the coffee and milk were great whilst it worked.

Disappointing – Our first machine was faulty. Our second replacement machine been sent for out repair after approximately 6 months of ownership. I feel the build quality of this machine is not as good as previous machines we have owned. Despite using filtered water, the machine needs to be descaled very frequently. Customer service use to be a selling point, unfortunately it has significantly deteriorated over recent years Show details

Perfect coffee machine – We purchased 4 month ago after in old one give up after 6 years price are very good so happy can frothing the milk in jug make real coffee like coffee shops