Bridgestone Tyres

My experience with Bridgestone has left me struggling to make sense of any of it. How having 2 tyres fitted and a wheel alignment left me with part of my engine pushed back as if just had a head on collision, is impossible to even imagine being done, yet that’s how my car drove away from this place. It wasn’t like this beforehand, as I had been… Read more

driving it for 2 years without a single problem, using it as my work as delivery driver. It didn’t get out the driveway of Bridgestone before I was hearing my engine sound so different and all the way home getting worse, home being in the same suburb. There it was seen by my mechanic who saw it prior to this and he’s been left in shock too. He also has done a review because he’s so angry that a mechanic has done this. I will also put here that he took 2 sessions over 2 days with a second mechanic on the second day. Reason for this is , he’s never seen this outside an accident, so hadn’t fixed this issue, it’s not caused from engine disfunction. It is physical movement of part of my engine back into itself using extreme force. My complaint is that I saw and heard metal on metal banging under my car consistently and non stop over a period of over 30 mins. When I questioned this, I was told it necessary for my alignment. Yet now on a phone call to Bridgestone I’m told that didn’t happen. I have marks on my engine right around where it’s pushed back that were not there before. I’ve been left with my life totally changed for the worst and I only wanted tyres. Staff member told me I’m accusing falsely but I am not, I have never wrote a false review and am not starting now. I would love nothing more than to be complimenting Bridgestone on my Foresters lovely tyres but it is my regret this isn’t the case. I have to do this review as my consequences are so bad this there needs to be accountability. It’s life changing for me. I’ve been left without a car, that is for my work, so now no work no other income. An hour at Bridgestone and my whole life has changed and at my age 64 it is impossible to be restored to as it was before this horrible day, as it had been for many consistent years as a registered nurse, and now uber eats deliverer. I’m car less, jobless and now can’t get around for socials and on top of this, in tears again and shaking over the phone call I just received from an unidentified Bridgestone staff member, as they called themself. I am in shock but seriously wondering if it was Bridgestone I spoke with just now. He claimed this was using his phone battery up, and that was why he’d taken so long, hanging up on me twice and only calling to tell me I was wrong about my experience there. That after watching a portion of the surveillance, which flattened his phone, that was enough for him to assume he knew the remaining and call me to tell me Im wrong, interrupt disagree with me and hang up on me. An unprofessional reason, for unprofessional behaviour. I’m needing medical attention now for the amount of stress caused during this. The experience is going down in my records as if the worst of humanity were gathered into one experience. I keep realising that it’s all real and not a night mare, and I’m so glad that I recorded it all, or I would doubt my own mind. Which would be worse than this is. I expect this will upset some people but my only alternative is to let this go and say nothing. But then this could happen again to someone else and might be happening but unreported, as I myself am so tempted to do. It makes me look like it’s my problem. It sounds insane to tell this story. But I am not lying and am prepared to take any lie detector or any test to prove this, if Bridgestone wishes to restore there reputation and make me remove this review and correct it, please do, as I am ready and willing to undertake any test, whether through police or scientific methods, I will consent to it. I have nothing to hide. I did not ask to record there and so my recording is not able to be used as anything but my intended use, which is to revisit the experience for another look for conversation analysis or to see if I heard correctly and or if I did say that etc etc. So I do know what I saw, I know what I said and what was said to me, and I’m reporting this as it happened, unfortunately for me. I have to say also, if I’m called to have another experience as I just had on the phone now with some unknown Bridgestone staff member, I will update this review to note that here as well. I’m putting my name to this because all that I’m saying is true and correct, as I know it and I have nothing to hide. Yours sincerely Michele

Bridgestone Lidcombe ​I highly recommend this place for anyone needing new tyres. The prices were unbeatable, and the staff went above and beyond to make the whole process easy. They were incredibly friendly and made me feel welcome. A truly exceptional team and a great value.

Always check what the cost of the service is b4 they begin the work!! – Good service, friendly staff. Was very surprised that they put the more expensive tyres on my car, when I specifically said I wanted the tyres for a specific price. $539. That was what I was expecting to pay. But charged $584.00. Frank said that I had asked for "the best".....noooooo! Frank then showed me the tyres costing $539 on the PC screen &… Read more

I said yes, that's the ones I wanted!! I had originally spoke to Frank who was polite & helpful, for a little while, trying to figure out the best price & tyre for my car. I had asked about the more expensive, but talked down the list until we got to $539. I specifically went for the $539, as it was also a little cheaper & a slightly better tyre, then the other tyre quote from another company.. Frank said that the last thing he said on the phone to me was, 'so you want the Bridgestone or the Firestone?" which to me they were both Bridgestone,, very confusing.. Apparently, I had said, Bridgestone, thinking he knew the price I had wanted a few times, This was very confusing, I was more concerned about the price, he would know which tyre that was. So I called back later upset, bc that was not the price I had originally asked for. I was told that the phone calls were recorded & I said great, I want to listen to it. He said it would take a week, I said fine. Then after squabbling about what he had said & trying to relay my side, he said, well I will refund you the $50, that was the best he could do. Well, it would have been better if I had just got the tyres & price I had originally asked for, but at least I would now be paying the original price I had wanted & expected to pay. So thankyou Frank for coming to the party & bringing some reconciliation. IF I ever do use this company again, I will definately be asking the price, b4 they begin the service, Don't want to go through this again! PS. Maybe the communication of listening/hearing what the customer is actually asking for or wanting, would definately be of great benefit for this company. Thankyou.

Bridgestone Service Centre St Arnaud - absolutely fantastic – I needed 2 new rear tyres as the old ones were below minimum tread depth - but only in the middle... (LOL) and these guys gave a good price and the main man in the workshop was incredibly helpful and really looked after me. I have been busy all night and half the day later I kind of screwed up the pin for the payment and that created an issue… Read more

with the bank I had to resolve and it all turned out well.

This guy really looked after me... and I am so grateful for it...

When comes the time for the new front tyres - I'll be going back there.

Thanks for everything.

I brought my Toyota Camry to Bridgestone Berrinba on 19 August for shock replacement (Invoice #23052). The job was not done properly. I was later booked by the store manager Rhian Morel for 25 September at 8:00am to rectify the defective repair (Invoice #23698). Despite leaving my car for hours that day, the problem was not fixed, and I was even… Read more

overcharged for regular service.

When I tried to discuss the issue with Rhian Morel, he raised his voice, used inappropriate language, and behaved aggressively in front of other customers. A female customer even had to take her child outside to avoid hearing this language. Another salesperson also used the same inappropriate tone, and a mechanic approached me and deliberately stared in an intimidating way. This was extremely unprofessional and hostile.

Because my car was unavailable, I lost two full workdays (8 hours each at $70/hr = $1,120 lost income). I have dashcam footage and invoices supporting my complaint. Instead of receiving help, I was met with rudeness and intimidation.

I expect Bridgestone to take this matter seriously:

Rectify the defective repair at a competent franchise (not Berrinba),

Reimburse my overcharge,

Compensate me for the $1,120 lost income,

Review the conduct of Rhian Morel and Aimee Holden for their unacceptable customer service.

Bridgestone’s brand depends on professionalism and trust. Unfortunately, this franchise has shown the opposite. I cannot recommend Berrinba Bridgestone and strongly suggest head office steps in.

***BUYER BEWARE BRIDGESTONE HAVE ZERO AFTER SALES SERVICE*** Have always had Bridgestone tyres and always driven Holdens (What can I say, I love Brocky). So, when I purchased my low Km VF Calais still with the standard Bridgestone Turnaza T001’s I was happy, at first… Did my tyre rotation at 5K and the car developed a very noticeable shudder and… Read more

vibration at speeds over 100. Thinking it was a balance issue, I had the wheels and tyres balanced at the local Bridgestone store. Three times they tried but could not get rid of the vibration. Tried two other local tyre places all the same, Tyres would come up balanced on the machine, but once fitted, the vibration persisted. I was able to locate a business that had a road force test machine and had my Eureka moment. There was a manufacture issue with two tyres. According to the roadforce test, they were heavier in sections than is acceptable which meant they could not have the excess weight balanced out. Back to Bridgestone and the paperwork supplied from the test and explanation of the problem. The franchisee was excellent. Contacted the Bridgestone rep for me and explained the situation. Bridgestone wanted me to send the two problem tyres down to them for testing. I did that and 2 weeks later still no response. Called Bridgestone to get an update and was told “the person handling your matter was on holidays” Great, my car is now sitting on stands for two weeks and no car to get to work. Eventually got them back after 3 weeks. Finally, they come back and Bridgestone agree with the findings of the roadforce test but claim they are within spec. Not longer after I received communication from Bridgestone Legal team also claiming there is nothing wrong with the tyres and there would be no replacement. I offered Bridgestone or their rep on 3 occassions to drive the car and explain the issue and how it was acceptable. The offer was never accepted. For reference, my tyres had the figures of LHF 11.5kg RHF 10.5kg RHR 4.0kg LHR 6.5kg From my research, the “general” accepted level is 8kg or less. I even have a GM bulletin No.: 00-03-10-006N stating 8kgs or less as being a guide to radial force variation for passenger vehicles. The two problem tyres are both over this amount. So I have tried so many places to get these tyres to a point where I am able to use them at speeds over 100km. No one has been able to eliminate the vibration. With the amount of money spent trying to get these balanced or matched mounted with no luck. I can only drive my car in built up areas with speed limits of below 100 as the vibration is ridiculous. In hindsight, It might have been more cost effective to just buy new tyres. But I would expect a Tyre that retails for over $500 ea would be of acceptable quality. I would also expect a top tier brand like Bridgestone, would stand by their product, but not once have they reached out to assist either with replacement or even a discount on replacements yet are more than happy to give away a tyre with their ongoing promotions. I even offered to buy 2 new tyres myself and if the problem persisted, I would wear the cost and if the problem stopped, asked Bridgestone to reimburse me, they declined the offer.

So with the 7 cars currently within my immediate family it is highly likely none of us will be returning to the brand. The math on that is 1 complete tyre change on each of those car roughly amounts to a conservative total of $5000. A $4000 loss to Bridgestone and the local franchisee, who was very helpful, all because they couldn’t replace $1000 (retail, probably a lot less than that from bridgestones cost price), worth of tyre. Like I said, Bridgestone and customer service are two different things.

I have left my car for servicing. I was told safety check was done and brought up 100s of repairable jobs. I did not want to go ahead with repairing. When went to pick up the car. I was told to pay 250 dollars as they had done no servicing. This invoice was for looking in to my car as,safety check. I believe the safety check is a part of… Read more

servicing. Nothing was done, and I was forced to pay 250 for nothing. I am really appalled by this treatment. I will never go anywhere near Bridgestoon ever again. I had my tyres changed two years ago from Phillip store and they wanted extra for wheel allingment. While they advertised that if you buy the tyres from them fitting and wheel alignment was free.

This time I tried Tuggeranong store. All the same. I will definetly never go near them neither recommend any one in my family and friends group. I would rate them -10 if choice available. I do not recommend any one to get ripped off. Spoken to service management and asked fir refund. I never heard of them again.

bridgestone select will let you down right at the time you need help??? select someone else – it has been a week since i asked Bridgestone Berrinba to help me diagnose my over heating car. There was no help at all. no emails or phone call, they are so good they don't need your business. their advertising is rubbish. Select another company that will help like MY CAR TYRE AND AUTO CE.. these guys are just down the road AT THE SHELL SERVICE… Read more

STATION. the guys from MY CAR TYRE AND AUTO listened to what i said and helped me find out why my car was overheating.

Bridgestone Turanza Serenity Plus tyres – Bought a brand new set of Bridgestone Turanza Serenity Plus tyres and within 23000km (6.5mths) my front tyres is unroadworthy. The Glen Waverley store would not cover this "Wear Life Guarantee or 50000km" cos I didn’t take it for rotation intervals. This is disappointing cos this wear didn’t happen to my other vehicle (wagon). Sent feedback via the website but to no avail. Wouldn’t be buying this brand anymore.

Not a pleasant experience – The most ill-bred personnel ever encountered in the automative industry. They stoped short of telling me to get f because I dared challenge their inflated quote, though the vail was rather thin. Show details

Unprofessional service – Rang and ordered tyres 8 Dec 2023, I was told tyres would be in Monday but to book my car in after 11am Tuesday. Half an hour each way from home to get to Rutherford Bridgestone. Handed over my keys at 11.00am, sat down and was told it would be about and hour for the tyres to be fitted and a wheel alignment. My car went up on the hoist and they… Read more

removed the wheels, 35 minutes later they came back to me and told me they could not find my 4 new tyres but they could get them in the next day. I said NO I will take my car, then I had to wait while they refitted my wheels. I had wasted 1 hour of travel time and 40 minutes waiting for them to achieve NO result of new tyres on my car. What do I think of Bridgestone, USELESS and UNPROFESSIONAL, I was a repeat customer but I will never be going back to them ever again.

Logbook service poor – I had Bridgestone conduct a logbook service on my SUV last week whilst at the same time fitting 4 new tyres. Despite the competitive service price, I'll never again allow them to do a logbook service because it was incomplete. Some of the items claimed to have been done we're not, while other items on the logbook schedule we're overlooked… Read more

altogether. I couldn't be bothered returning the car for corrective action because I simply have lost trust. I'll shop elsewhere from here on.

Never buy Bridgestone Tyres again – Very disappointed with the Tyes- Potanza atyres, I purchased 4 tyres at Bridgestone- Castlehill, NSW. For my Lexus IS 250C those even didn'teven last for 15,000km and or 3 yrs Paid $1,350 for the 4 tyres .Very disappointed with those Tyres.when I has been for Rego Pink Slip, they need to change the 2 front tyres. I went for Michallin,it was cheaper than Bridgestone. Never Again BRIDGESTONE for any of my vehicles

Works as advertised, obvious missing features – The tires work as expected, with presumed long life. There is an obvious omission that is not expected of an experienced tire company. Suggested Tire pressure filling ranges are absent on all four tires is a clear fail. A 10 minute job takes 25 minutes as you now have to look up the tire pressure using cryptic tire numberings in google, or sift through the owners manual. Not expected to occur in an experienced peak brand. Show details

Rude Franchisee – The franchisee believes that calling a Bridgestone customer a c--t is acceptable behaviour, looking at some of the reviews I am not the only person who has encountered his aggression. Clearly, Bridgestone support this behaviour! I took my business to Metro Tyres on Castlereagh Road Penrith, (02) 4722 2022 the owner could not do enough for me,… Read more

unlike Bridgestone Penrith Franchisee the only service I received was the rantings of a person who is clearly unhinged!

BE WARNED! – Please do not make the mistake I did that just because Bridgestone is primarily a tyre outlet, it is equally competent as an auto shop. It is not! Their tyre service is their raison d'etre and their auto shop is an afterthought. 27/6/25 Two years have passed since I wrote the above review and I'm very glad I no longer have my car serviced there.… Read more

They tried to tell me my car was a total write-off after I had left it there for a service. The oil-pressure light was on. It wasn't on before I brought it in. They said it was! The cause: The oil filter they replaced wasn't properly on and therefore the rubber o ring seal wasn't doing its job of sealing, resulting in loss of oil pressure. Very simple, but after a whole day with them, they didn't detect their error. In fact, they presented me with a jar containing my sump oil purportedly holding slivers of metal from inside my engine. All utter nonsense. I'm not sure whether the mechanic was incompetent or a crook, hoping I'd give him my car. I suspect the latter. My car runs beautifully. It's a Holden Special Vehicle made for the 2000 Olympics which makes me think he may have hoped I'd give it to him.

Zero Customer Service – Called bridgestone tyres for a quote and was told the person that does there quote has gone out will get him to call when he returns, 4 hours later and no call and its almost closing time and last day of there sale so i call them and ask where is my call and again told the person who does quotes went to dentist and can he call you tomorrow, WELL… Read more

SORRY NO do you only have 1 person who can quote on 4 new tyres sorry i used to always shop here well sorry never again you lost me

Alright service – Booked an appointment with bridgestone mitchell, Canberra for the flat tyre at 9.30am and they said repair time would be 40 mins. When I arrive there, they said it will gonna take 1 and half hours because they are busy. They took more than 2 hours to fix the puncture. Please don't committ false time frame if you cannot fix small things in time. … Read more

Not a good service I got to just fix the flat tyres. Appreciable thing was that they don't charge me for this because of time delay in the service.

Cheap & nasty appearance – Had Bridgestone tyres for at least past 11 yrs V happy HOWEVER Recently bought 2 new BRIDGESTONE TYRES that are painted RED in tracks Assured by Bob Jane Devonport that this normal for I D purposes They offered to COVER WITH BLACK TEXTA !!! V disappointing !! Will have to save to buy 4 new different brand tyres !!

Bad tires, bad service – Had 4 tires fitted 40,000km later tires worn and noisy. Noise was so bad I had Toyota look at car, they found bumps in tires Bridgestone not interested in looking at tires unless I paid $70, had to replace 2 tires with no discount for bad tires. 2 remaining tires very noisey will need to replace. Will never use Bridgestone again. Since last… Read more

review the other 2 Tires have chopped out, still no interest in refund or discount. Had alignment checked and still perfect so tires are at fault, do not buy from this mob, they cannot be trusted.

Don't Trust Coffs Harbour Store with Verbal Price Quote – Two months ago, I asked Bridgestone at Coffs Harbour to provide a verbal quote for four new tyres including balancing. I was happy with the price and made an appointment, with the tyres fitted a couple of days later. When paying at the counter, the price had increased. I was assured the price quote given could not have been made and I reluctantly… Read more

paid the new price. The service included follow up visits every 10,000 kms which were carried out. The second 10,000km service included an alignment and rotation of the four tyres and I was verbally quoted a figure of $55.00 for this procedure. I made the booking, and this morning (1st June) was again reassured the figure of $55.00 would be the cost. I came back an hour later and the final payment was $65.00. I expressed concern to John at the front desk and he said the previous sales representative was from Newcastle and was not aware of the prices administered by the Coffs Harbour branch. Really, it is not my concern if the worker is from Newcastle or the Moon, everyone should be singing from the same book. I suggest that everyone in the greater Coffs Harbour district go elsewhere for your tyre requirements or at least get a written quote before any work is carried out. Otherwise, you could get a nasty surprise.

It would be hard to top this service – I bought a set of tyres from Phillip ACT last year and was well pleased with the price and service. Every three months they sent a reminder that the tyres and settings should be checked. With the pressure in servo air pumps so variable, you can do more harm than good by using them. Bridgestone Phillip ACT with Mick in charge goes well beyond expectations to ensure outstanding service. Show details

12 monthl Bridgestone Benefits tyre maintenance check ; farce – Called to book in for 12 month's Bridgestone Benefits tyre maintenance check, [Name Removed] who answered the 'phone did not know what was, then offered an appointment in 5 days' time. The Bridgestone Tyre benefits are a joke, a marketing ploy to create peace of mind. My other vehicles have tyres fitted at Costco, they fit you in either same or next day, no dramas, they do what they say they do.

Replaced wrong tyre, admitted it but won’t fix or refund! – My front passengers tyre kept loosing pressure at a rapid rate so took it into Bridgestone Ashmore (QLD) note: all other tyres were holding pressure perfectly!! A screw was found in the side wall and was quoted $170 for new tyre, they advised they had to replace the rear passenger then move that good tyre to the front due to km’s/tread on front… Read more

wheel drive vehicle - yep cool no problems. Also asked for a wheel alignment to be done at the time the tyre was replaced. The day after the tyre was replaced a low pressure warning came back up on my dash - took it to the servo to check pressure and the front passenger tyre is back down to 22….. all other tyres are ok!! spoke to the guy who did the work the next day and he played dumb and said the screw was in the rear passengers not the front passenger and that the rear passenger has been replaced so what’s the issue?? Pulled out the invoice and showed him it says front passenger and he then changed his story to “oh no there was a screw in both” which doesn’t make sense for him to pull that lie because why wouldn’t he say that at the time and get the money for both tyres?!? Also questioned why the wheel alignment wasn’t listed on the invoice and he admitted that they didn’t do it. Questioned why I was charged $230 then instead of just the $170 quoted for the tyre alone and he again played dumb and said he wasn’t the one that quoted so I REMINDED HIM THAT YES HE WAS!!!! They aren’t interested in fixing their screw up and apparently “don’t appreciate being called liars” so I am now out of pocket $230, still have a dodgy tyre that looses pressure just sitting in the garage (that I have to drive my 5 year old son around in on 100km highways) AND have been ripped off an audition $60 from being overcharged. Stay as far away from the Ashmore branch as you can unless you have endless cash in the bank and don’t mind being lied to and stuffed around.

Excellent service and attention to detail – Very grateful we got a second opinion after a poor experience with another local mechanic franchise. Service was exceptional as well as prompt. We saved money on items that were not required during a RWC check. Needless to say, we won't waiver from the guys at Bridgestone. Highly recommend.

Terrible Service – Took my car in to get a new tyre and rotation. The young guy didn't have a glue of the job I had booked in for. He forgot to rotate my tyres and put my spare tyre back in the car. Will not be returning in the future. Show details