Reviewer Photos & Videos
Just want to thank the guys at the Rosebud, Victoria store. After being at the competitors twice to get a wheel balance? The guys here found the fault and repaired it, Great service and friendly staff . Cheers
Just visiting Rockingham when a loss of Tyre pressure monitoring lit up on my Dash. I went to the nearest branch of a huge tyre service was told it would be 2 hours before they would look at it and that I would need a New $300 Tyre. I said a few polite words and travelled just down Dixon road to Bridgestone Tyre branch who immediately filled out a work card and my car went straight into the workshop despite it being 12.07pm and there being many other jobs on the go. Half an hour later I was back on the road and my wallet was just $25 lighter. Fantastic service highly recommend the vary courteous and helpful staff who did not try to rip me off being and elderly gentlemen
I have been using another brand of types for a very long time l went to Bridge Stone in StAlbans and I couldn’t be happier with my decision
Follow up service, POOR
Spent over 1k & got a flat! Told 1/2 hrs to fix. Returned told another 3hrs! Time wasters so went to Bob Jane & fixed in 40mins
Not a good place to work
The product is great, but the incessant bullying in the call centre from “team leaders” Hong , Mel and Rhiannon are not. Theses low life team leaders bully people out of their jobs and literally force good people out with no reference to support them, so you’re literally stuck their copping their crap till you can somehow find a new job.
Their uses of finding new staff is to hire temps and if they don’t understand every aspect of the role in a few months they get fired. There’s no support or much hope for people that work there. Mel & Rhiann...on play good guy while they knife everyone behind their backs. Craig Lawrence not much better either the sychopath that yells at the call centre and plays sad games of tit for tat.Glad Hong got let go that’s the only thing they did right . The rest needs a good word too. Nit an ethical or professional company
Not strong tyres
I bought 4 new tyres from Bridgestone auto & tyres at sumner park (QLD).
Recently one of the tyre was damaged. Bridgestone sumner park advised me the cause of the damage was road hazard. I believe it must be covered under warranty as per the warranty policy but the claim was declined and I had to pay for the replacement.
I don’t recommend anyone to visit this store as per my experience so please be careful with your purchases.
Pulled in ti bridgestone Alice Springs, not helpful and wasn't prepared to do the buy 3 get 1 free deal on tires listed on web sites. Go to another tyre shop. Rude old man at bridgestone.
Scott from Hobart is a liar do not trust him
had an appointment yesterday for 10 a.m. which I booked over a week prior as soon as I walk through the door Scott says your appointment was for 9 a.m.
I say I don't think so it was for 10 a.m. and he says no it was for 9 a.m. it's here on the computer so after I played him the recorded conversation that I had on my phone of his colleague making a booking for 10 a.m. he could not even apologize and admit that they were in the wrong.
and after further examination of the wheels when I got home I noticed that the lead weights we're not new, which ...
Lied to by customer service and Store Manager
We called the Maroochydore Bridgestone Select store to get a price on tyres as we have done many times with the 4 cars in our family. i enquired as to the price of the Bridgestone Ecopia. i informed the salesperson that Bob Janes has the Ecopia at $165 per tyre with a $100 cash back and wanted to know if Bridgestone Select would match the price. The salesperson then said she would speak to the manager. When she returned she stated that the manager had informed her that Bob Janes price of $165 per tyre. We then called Bob Jane and we were inform...ed that the $100 cash back was not already included in the price and the tyres would actually work out to $141 per tyre. We are angry and upset because we have only ever used Bridgestone Select and the store knew that we were regular customers of both rims and tyres for all 4 cars and yet they still lied to us. We will never by Bridgestone again and will let our family and friends know what has happened. Regards Brian Williamson
Highly disappointed with my new set of Turanza Serenity Plus Tyres
I recently bought a new set of tyres for my Audi A6 Quattro sedan. The car came with Turanza E300 tyres .The car always drove well, in fact it glided along on most surfaces. It was a pleasure to drive.
I wanted the same tyres but the Bridgestone outlet told me that the E330 had been replaced with the Serenity Plus.
I now have vibrations in the steering wheel , also the car bounces about on even minor undulations in the road. Sometimes its like driving on bricks. My car is only 3 years old and cost $147,000.
I have taken the car back for a wheel...
Bridgestone Australia trying to avoid liability under their Road Hazard Warranty
I have purchased 9 Bridgestone run flat tyres in the last 12 months for 2 different BMWs I own. One was a replacement for a non-repairable Dunlop run flat that had to be driven on for 50 kms with a puncture. This renders a run flat irreparable but gets you home. I replaced it with a Bridgestone run flat. I wouldn’t have normally put a different brand on as a single replacement but at the time I could only source one tyre (of any brand) in the right size and it was the Bridgestone. BMW did offer me a Dunlop they could ship to Brisbane from Melbo...urne at a price of $620 - no thanks. It was on the rear of a front drive car, so not such a big deal to have two tyres of different brands but the same specification on each side. I recently replaced all 4 tyres on the same car with a set of 4 Bridgestone run flats. (And previously in 2020 I bought another set of 4 Bridgestone run flats for my other car). The single Bridgestone already on the car, (the aforementioned replacement) had developed a slow leak that couldn’t be repaired because if it’s location, and the other 3 Dunlops (original equipment) on the car were ready for replacement. So I needed 4, a complete set. One reason I buy the Bridgestone run flats is that they have a Road Hazard warranty, whereby Bridgestone discount the cost of any replacement tyres (on a pro rata basis according to remaining tread depth) if a covered tyre is damaged or suffers a puncture and can’t be repaired. Anyway, long story short, they initially refused to provide the discount on the Bridgestone run flat that couldn’t be repaired. Even though I was buying another 4 new Bridgestone run flats, and I complied with all of the required conditions of the warranty (I had the purchase receipt, etc). ‘They’ being Bridgestone Australia, who had to approve the discount, not my local Bridgestone retailer, who I have an excellent relationship with and who was caught in the middle. The Bridgestone Australia rep (on the phone at the dealer) made up excuse after excuse, starting with the rather startling claim the warranty did not apply to their run flat tyres, when the very tyre I had purchased (and the 4 I was purchasing that day, and the 4 I had bought previously for my other car) had the warranty prominently declared as a buying feature on the Bridgestone Australia web page for those particular tyres. I pointed out that the Bridgestone web site said explicitly that it did apply to these run flats. Next, it was supposedly because the tyre had already been repaired successfully once before, for a previous unrelated puncture (caused by screw). When I asked him to show me the term that nominated this as an exclusion, he couldn’t. The terms and conditions of the warranty are listed on the Bridgestone web site and each exclusion is listed (certain racing style tyres, off road tyres, damage not from a puncture of impact with something, etc). A previous unrelated repair was not listed or mentioned at all. In the end, after I had given up, feeling embarrassed that I was forced to argue the point, I told my local guy not to worry about it. Then, Bridgestone rang the dealer back and told them to process the discount after all. I paid around $430 each for the 4 tyres, less the pro rata discount on the replacement for the irreparable one. I left feeling pretty dissatisfied, despite having been given the discount in the end, because it was pretty clear that Bridgestone didn’t want to honour their own warranty and were focused on trying to find a reason to deny the legitimate claim. They are good tyres, my local dealer is good to deal with, but when Bridgestone Australia became involved, it all became a very unpleasant experience. Just honour your warranty Bridgestone. You offered it, I simply purchased the tyres in good faith and expected the promise would be honoured, in the unlikely scenario that I would have a claim. As it turned out, I did have a claim. So honour it without a big hassle to go with it. The Bridgestone Australia rep either didn’t know their own product or was being purposely evasive and deceptive. Very disappointed and will probably buy Michelin next time.
Shonky and dishonest business practices
Bridgestone Aberfoyle Park SA store damaged my car by cracking the fuel pipe, failed to diagnose the problem and replace the issue when they had four opportunities to do so and instead put silicone in the fuel line which just masked the problem. When I went to claim the cost for repairs after getting it fixed elsewhere, Bridgestone had the nerve to tell me to contact the owner of the store, a franchisee who said “you didn’t have my permission to get it fixed elsewhere” lol. The invoice states Bridgestone with an ABN and ACN that is misleading. ...If I had known it was ‘dodgy brothers auto mechanics’ I would have never requested a car service from this shonky store. I engaged in services with Bridgestone Aberfoyle Park because I believed they were are reputable brand, turns out they’re not and deny any liability but somehow hold me bound by their terms on their misleading invoice. Bridgestone are dishonest on their website too by stating: “Our qualified auto service mechanics will make sure your car performs at its best, and keeps you safe on the road. We’ll talk you through the work we’ll do and costs we’ll charge upfront, so you can get your car in perfect working order for the price you expect. If we find a problem, we’ll let you know what it is and how much it will cost to fix before we start repairs.“ In short, they didn’t and the Bridgestone Auto Service brand should not be trusted.
Disappointing service and very dishonest.
I walked in for a leak on my tyre, which was fixed for $35. I was recommended to put new front tyres for safety. I followed the recommendations of bridgestone's assistants in Hobart and I paid for a new set of tyres. I was given a cheap set of tyres, and ended with a punctured tyre one month later. I was hoping to get a high quality service from them but instead they used my ignorance and vulnerability to up sell me a cheap tyre. I walked in with one issue to fix and rather than fix the issue, I ended up paying for another set of tyres somewhere else one month later.
Disappointing service and very dishonest.
Excellent as always - great value for money
Just replaced tyres on 2 cars with RE003s, during the 4 for 3 deal.
I have briefly tried other brand tyres, Dunlop, Goodyear, Yokohama, Falken and some Chinese lower priced brand.
But I always return to Bridgestone when I'm getting serious about safe and high performance tyres. Had RE002 and RE050As in the past and they were both stunningly good for the price 9 years ago.
Generally good advice from their stores and they use a torque wrench on wheel nuts!
Dry/Wet grip great on their higher performance tyres, and stiff sidewalls give good respons...
Highly recommend on booking service to carry out service.
Excellent customer service from booking the appointment through service carried out with matching the quote given & expecting delivery time.
Having used Bridgestone Rosebud for second time highly satisfied and therefore will book further services.
Other Vehicle Accessories, Parts & Tyre Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.