Kelly is the Best
I have been dealing personally with Kelly for at least 10 years now and it is always a pleasure to communicate with her.
She is always pleasant to deal with and has a sound grasp of the Strata laws and endeavours to help and assist with all matters raised. If a problem arises Kelly endeavours to get to the bottom of the issue and sort it out.
Horrendous, the absolute worst Strata Company ever.
As an owner in a building managed by Bright and Duggan Dee Why I am continually astounded at their disgraceful customer service, lack of communication and general distaste for any owners in a building they manage that arent part of the Strata committee.
Their service fees are disgracefully high and they do absolutely nothing.
My personal experience has been horrendous. Our Strata Manager never returns phone calls and thanks to her incompetence we have now been lumped with a $60K bill and special levies for a fire safety upgrade in a building...that is only 10 years old. In addition to this after a recent violent incident where a tenant within the building assaulted his partner, self harmed and left pools of blood in the common areas and smeared all over the walls, they failed to communicate with the owners in the building to address any of our concerns or answer any of our questions. When I rang and emailed our Strata Manager 2 days in a row to find out when the congealed blood would be cleaned up, she verbally abused me for ringing her stating how dare I call her 3 times and who do I think I am calling her 3 times? Seriously this happened, her manager then accused me of lying when I escalated the issue to him. These guys are an absolute disgrace and they excel at providing the worst customer service youll ever experience. If you want to be continually frustrated if you have money to burn and if you like to be treated like a second class citizen employ these guys to manage your building. The absolute worst ever!
All about the bottom line!
The worst strata group ever with the worlds most expensive admin fees for very little work and archaic processes! $33 to arrange a key I had lost plus the cost of the key, pretty impressive margins for very little work. Premium fess without premium service and as per other reviews getting call backs from your Strata Manager is never timely, you need to follow up. I'm sure if you sit on the body corporate of your building you get excellent service, however as an owner who doesn't the service is poor and the profiteering is outrageous!
So far, very good!
Bright & Duggan only recently took over strata management for our building. At our first AGM with them, Jai Rathore was impressive in the way he handled difficult and challenging issues. Jai has diligently followed up and actioned agenda items and kept all informed of developments. He is the first strata manager to ever visit the property in order to understand and assess our circumstances. We are hopeful that with his assistance we will be able to resolve some long-standing matters that need to be addressed and are looking forward to working with him.
Very professional support in dealing with our strata issues
I want to send my compliments to Rinar Kumar, our strata manager. She has been outstanding, especially when we had a recent plumbing emergency. Rina is prompt to attend to our requests and has an excellent knowledge of building regulations. Thank you very much for all your hard work and effort.
Bright & Duggan Strata- Dee Why - Strata Plan 88713
This is the Strata Branch that merely knows how to use the law to legitimize Executive Committees' wishes with the least attention to the Residents' Request.
So, my advice will be "when choosing the Strata for your building, be wary of who you are about to transfer the Decision-Making power to."
Best of Luck!!
Highly recommended - 5 star service
Since moving to B&D from another strata company we have had exemplary service. Our current team is especially fantastic - efficient, effective, professional and friendly. All round lovely, smart people who take action quickly and are a pleasure to deal with. I wouldn’t hesitate to recommend them.
I have been a complex manager of the same complex for nearly 19 years. Lea Cooke was also our Strata Manager before Bright & Duggan and was very pleased that Lea stayed on board with them.
Lea and her team (Nicky) have always been very knowledgeable, highly professional, is nearly always available and if not Lea replies to both phone and emails very promptly. I have found Lea to be always available to go in and see her in the office if need be.
In my opinion,Lea is an absolute asset to B & D
Professional to deal with
Having dealt with several Body Corporate Managers over my past 25 years, in my opinion Bright & Duggan have been one of the best. We deal regularly with Lea and her Staff via Phone calls and Emails. They have always responded promptly and professionally. I have no hesitation in recommending them as Body Corporate Managers.
Professional and reliable Strata Management Service
Having sat on the Strata Committee of a Gold Coast, 92 unit - 22 floor, 15 year old apartment complex for some 7+ years during which time we have had to deal with a wide range of owner & building management issues as well as council and financial regulations all wrapped up in a far from perfect Community Title Act.
In order to deal with these challenges prompt, accurate, impartial and professional guidance is imperative and has always been provided by our excellent Account Executive from Bright Duggan. I have heard many disappointing story'...s from other buildings where they do not experience the level of service we have experienced and can understand their frustrations. Fortunately we have not had those problems using Bright Duggan and thank them for keeping the same excellent and committed Account Executive on our Committee. I highly recomend their services to others.
Bright & Duggan - No complaints here!
We are novices when it comes to Strata Managers - I had heard some horror stories about buying into a Strata Complex and dealing with Strata Managers - however I can honestly say Bright & Duggan have performed well for us - we have not any major issues to deal with but on the odd occasion I have had a problem the response has been quick and issues resolved quickly - I would highly recommend Lea and her team who I have found are efficient and easy to work with - No complaints here.
A Great Working Relationship with Bright and Duggan
I've been working with Lea at Bright and Duggan now for over 2 years. We have a great working relationship, Lea and her team are efficient and professional and we work well together in managing the buildings. I have had previous strata managers from other companies who do not even compare to Bright and Duggan and the team. I highly recommend Lea and her team to any building
Bright and Duggan do not communicate with their Strata Committee
We've been through two sets of Strata Managers with Bright and Duggan and both don't return calls and don't reply to emails. Plumbing and fire safety related issues within out building were not fixed for an extended period of time resulting in unnecessary stress, frustrated and possibly costs. In summary, they're the worst and I suggest you stay far away from them.
One of the worst
Strata managers are not great at best but Bright and Duggan go the extra mile to stay as far away from their customers as possible. Phone contact is impossible, email responses are robotic from ‘administrators’ and all about quoting legislation and by laws and telling you it’s all at their discretion with or without notice. It’s all about them and money. They’ll penalise you financially without notice and they’ll hide behind the rules - at their discretion. They’re very good at posting letters. That’s about it. I’ve experienced many different s...trata managers. These guys are the WORST. There may be great individuals working there but their systems and their gateway processes are defensive which makes them unapproachable and negative. I guess they do that on purpose.
Professional Strata Management Services
The strata management services are excellent and professional to deal with. Chris, one of the strata manager is knowledgeable with maintenance issues with shower waterproofing in my unit and organised the contractor to inspect and re-mediate the issue. The response is prompt and timely with step-by-step guidance of the approval process with owners' committee.
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Questions & Answers
Are Bright and Duggan on a good review recruitment drive again? They come in batches.
I am not aware that Bright & Duggan would need to seek an approval validation. I have seen nothing other than the utmost quality performance from this team, and unqualified understanding of my Strata and it's history. I see there would be no reason to doubt the same level of commitment and quality would be provided by Bright & Duggan to their other Strata's. I provide this statement of my own volition.
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