Bright & Duggan

Terrible service after they bought out a local company. Notices for body corp levies weren't emailed, they engaged debt collectors without any reminder, after 10+ years of perfect payment record. Will be contacting the Office of the Commissioner for Body Corporate.

Somehow got my email address and think they can just send out junk mail. Unethical poor business strategy. Nothing short of cold calling annoying time wasting fake people.

Worst strata management company, incompetent, don’t know the bylaws, don’t understand the strata management act. My strata scheme has had 4 strata managers in 2 years and we are on the 5th. We were supposed to have a general meeting to discuss some outcomes of our AGM, we were sent out paper nominations to vote in the new committee, in addition,… Read more

they wanted an election at our online teams meeting, which the meeting arrangement wasn’t done in consultation with the committee, they picked the date and time, not the committee itself, and when nobody joined the teams meeting, we received an email reminding us to “vote”, which 3 people did vote, making the process of just electing a committee, invalid. In addition to this when I called them out for their incompetence, they didn’t appreciate it, mind you, they didn’t like me telling them to choke on a bag of d’s. Utter trash show of a company, do not even consider them.

Our Strata SP20573 AGM on 28th August 2025 decided not to renew the contract with Bright & Duggan/Your Local Strata due to their staff turnover, high costs etc. Details of our new Strata Manager was advised to Bright & Duggan on 9th October. Our… Read more

Strata Contract with Bright & Duggan expired on 11th October, 2025. Today is 7th November 2025 and we have still not received our Cash and records. The last email communication from Bright & Duggan was received on 28th October, confirming transfer of Cash & records on 4th of November. Our requests to transfer cash urgently, so that the new Strata Manager can pay our suppliers who have not being paid since 11th October has not been replied to. Our queries on Bright & Duggan cost recoveries from our bank account has not being answered yet.

As Bright & Duggan staff do not disclose Telephone or mobile numbers, we have no method of contacting them other than through the centralised receptionist system. The receptionists advise all staff including senior Management staff are busy and will return calls. However since 28th October, no communication with Bright & Duggan staff, other than our verbal communication with the receptionists.

Let's see whether this review will result in a Bright & Duggan Manager contacting us. Even the Online links Bright & Duggan provide to make comments don't work. Would not wish any Owners corporation to go through the experience we are going through with Bright & Duggan/Your Local Strata to recover our cash and records.

Cathy Liang has been our Strata Manager for just over two years, and her competence has been exemplary throughout this time. She handles all matters promptly and communicates clearly and effectively with our Executive Committee. Cathy has made a noticeable positive difference in the management of our account. She consistently follows through on… Read more ·  1

her commitments and demonstrates a high level of care and professionalism in everything she does.

She is truly an asset to Bright & Duggan, and we feel very fortunate to have her managing our strata plan.

I rang up to make some enquiries regarding service request related to our unit that Bright and Duggan ( B& D )manages. I am a unit owner in one of the Strata ( 18300 ) that B &D manages. Prisca Chu consistently provides sterling support and diligently updates lot owners. She also promptly responds and coordinates regarding Strata matters related… Read more ·  1

to Bright and Duggan. She is a great asset to the professional workforce of Bright and Duggan. Thanks , Dennis

I have been working with Justine Wyatt for over a year and a half. What a phenomenal ambassador for Bright & Duggan. Always positive and upbeat and in fact, engaging with her on business matters is a tonic that lightens my day. These attributes are backed up by strong time management, creativity in finding solutions and being very clear and… Read more

decisive in communication.

If this is an example of a typical leader in the organization, it makes them a powerhouse in the industry

Bright and Duggan Strata Management has to be the worst, rudest and most disorganized organization in the world. The staff couldn't care less and the manner in which they deal with genuine, decent people is appalling. If you are looking to choose a strata manager - this one should not be on your shopping list. You'd be better of using a bunch of kindergarten children. To be avoided at all costs. Don't say you weren't warned. You'll be sorry.

I bought a property in Nov 25. Since then they have been terrible to deal with. They do not answer the phone or emails. They never sent me the Strata bill then when I asked for it and why I had no received it They sent 2 bills with over $100 in arrears charges. When I queried how there is arrears on a bill never received They stated lodge a… Read more

request we can"t help you. It's been over 2 months and they are stil charging arrears when I never was sent the bills to begin with. Never dealt with a company this unprofessional and unresponsive.

A.M Strata was acquired by Bright and Duggan, Not a good experience, increased fees, etc. so when it came up for renewal we terminated our agreement with them, then they became even more difficult. WOULD NOT RECCOMEND BRIGHT AND DUGGAN

Kate White is an exceptional employee of Bright & Duggan. Very enthusiastic, very professionional & welcomes challenges with ease & confidence. This employee will go far. Elaine Show reply

Bright & Duggan Southport office has been amazing to deal with. Justine Wyatt has "solution-first" mindset that is a massive competitive advantage. When things go sideways—as they inevitably do in business—the time most people spend pointing fingers is time Justine is spending actually fixing the problem. Show reply

Cathy Liang is the assigned strata manager of ours and she is one of the best strata managers I have dealt with. Communications are smooth and straightforward, she has made our building affairs much easier to understand and manage. Good job! Show reply

Victoria Sullivan is an exceptional strata manager, responsive, knowledgeable, proactive, consistently delivering efficient solutions and maintaining excellent communication with stakeholders. Show reply

Our owners corporation has recently been taken over management by Victoria Sullivan, we have found her to be very efficient and is providing traction in long outstanding issues Show reply

This review relates to Ms. Rachel Ciano, Strata Manager for Panorama Residences CTS51986 I have worked with Rachel since early 2024 and found her to be extremely thorough and competent. She has a fast response time and a sound knowledge of strata management. She is always calm and works really well under pressure, providing the body corporate committee with support and advice especially in regard to difficult issues and challenging situations. Show reply

Bright & Duggan have provided excellent service to us as our Strata Manager. Our liaison Jason Boatswain is extremely prompt and helpful to all enquiries forwarded. I have been involved in 4 previous Body Corporates over 20 years in Queensland and Jason's attention to all our issues and is second to none. Couldn't ask for better service. Show reply

Jason has been a great Body Corporate Manager to work with. He’s very responsive to emails and always quick to help with questions from residents and the committee. He’s clearly very experienced and handles things efficiently and professionally. Really appreciate his support. Show reply

Our SP has just moved across to Bright and Duggan, the strata manager we have been allocated , does not reply to emails or phone calls.Raised with management and zero response. My advise is look elsewhere, id give them less then 1 star if i could

Our Apartment (5 units in a double brick/tile roof, 1920 built block) is in Sydney. We have used B&D for our Strata Plan managenent for more than 15 years. Roger Labonne (our Strata Manager during this time) is a great example of excellence, professionalism, respect and honesty. He has provided, in friendly & easy to understand formats, strata… Read more ·  1

advice, AGM management, financial planning/ management/ records, and assisting when required (mostly emergencies) to engage/ organise tradesmen for building repairs, etc. Roger leads the way, including helping his new colleagues with 'How to improve advice'. Thus, whilst Roger is our Manager, our Strata Committee will continue using B&D services. Thankyou Roger !

Extremely slow at processing applications for minor renovations (8 weeks and counting..). Incompetent management that does not communicate, inform the owner of the status of the application, or give reasons for the hold up. This company also uses another strata management company to get an opinion on renovation applications, which delays the processing further.

I would like to thank Jasmine and the team at Bright & Duggan for the professionalism they have shown to the Strata Plan I am associated with. They have consistently supported us with patience and dedication in resolving a long-standing exclusive use by-law dispute, even in the face of undue obstacles and opposition. I have witnessed the many… Read more ·  1

hours they have devoted to our plan and the additional effort taken to present multiple solutions, always with the best interests of our finances in mind. The team has continually acted in the collective best interests of all owners, provided clear guidance on our legal obligations, and diligently followed our instructions.

Their professionalism, persistence, and commitment to fairness have been greatly appreciated.

Called about 10 times across 2 weeks. No one has responded once. Not even to my multiple voicemails. This is atrocious. Afterhours line said they are helpless and asked me to contact in-hours service. NO ONE IS RESPONDING. EVEN TO EMAILS. IT HAS BEEN WEEKS. Absolute garbage.

After my last negative review, I was contacted by and told to remove what I see as my honest and genuine review, or they will resign. I refused. They sent the SC the email below, and this motion is on the agenda of a general meeting. Judge for yourself. My personal review remains negative. 2. Termination of Managing Agent via Mutual Agreement -… Read more

Bright & Duggan (Hunter) Pty Ltd Resolved that the Owners Corporation mutually agrees to the termination of the strata management agreement as requested by Bright & Duggan (Hunter) Pty Ltd, in accordance with Section 50(3) of the Strata Schemes Management Act 2015 (NSW), with the termination to take effect from 17 November 2025. Explanatory Notes: Bright & Duggan requested a mutual termination due to ongoing complaints from one of the Lot Owners, which rendered the working relationship untenable.

Dear committee,

Appreciate you coming back to us positively.

As you have noted, we have been placed into a situation where undue pressure has been applied to us publicly to try and promote outcome/s that we are ultimately unable to provide. Furthermore, the review is defamatory and seems to contradict all of what is said by members below. I have attached a screen shot for reference.

We have a fiduciary obligation to the Owners Corporation which is effectively a legal duty of trust and loyalty that strata managers owe. This means we must act in the best interests of the owners (as a group, not to individual owners), avoid conflicts of interest, and not misuse our position for personal gain.

We have nothing to gain through providing expedient solutions to long-term issues which don’t resolve the matters at play, which relate to both remedial issues with the common property and resumption of common property that owners have taken over time.

These issues are not simple to resolve, and I have reviewed voluminous correspondence on the matter. I don’t believe we could have handled the common property resumption matter in a more expedient way and it would seem to be heading to resolution.

Owners are never going to be completely happy with outcomes on an ongoing or permanent basis (we don’t live in an ideal world), however everyone that purchases into a strata property should be doing what they can to ensure that that the body of owners they form part of is harmonious and as free from conflict as possible. There is little that can’t be resolved with time, money, patience and goodwill.

Furthermore, the following obligations are owed by people on a strata committee to the Owners Corporation:

37 Duty of members of strata committee

It is the duty of each member of a strata committee of an owners corporation to carry out his or her functions for the benefit, so far as practicable, of the owners corporation and with due care and diligence.

STRATA SCHEMES MANAGEMENT ACT 2015 - SECT 260 Personal liability of officers of owners corporations and others

STRATA SCHEMES MANAGEMENT ACT 2015 - SECT 260

Personal liability of officers of owners corporations and others

260 Personal liability of officers of owners corporations and others

(1) A matter or thing done or omitted to be done by any of the following persons, or a person acting under the direction of any of those persons, does not, if the matter or thing was done or omitted to be done in good faith for the purpose of executing functions as such a person under this or any other Act, subject any of the following persons or person so acting personally to any action, liability, claim or demand--

(a) an officer of an owners corporation,

(b) a member of a strata committee.

(2) Any such liability of an officer of an owners corporation or a member of a strata committee attaches instead to the owners corporation.

Thank you again and once we have handed over the scheme, remain contactable for any information we can provide to help assist you.

I moved here four years ago ,I asked if the sinking fund was healthy before I moved and had it checked bay builder ,he said no problems ,the quarterly fees were $900. All of a sudden we are asked for a quarterly $3080 as well as a rise in our levies to $1075 non of us know where it’s going ,they say they are paying solicitors.The strata manager… Read more

is never available and just says to refer to the minutes of the meetings which just say the money is going to solicitors.We’re going around in circles.The building is a bad build ,but I wasn’t told this and on a pension these levies are killing me .Their accounts manager doesn’t know when they will stop ,and I have spent a lot of money here to bring it up to scratch.I can’t sell as no one will buy and I will never get my only investment back.I’m not the only one that feels like we’re being scammed as before one of the managers allegedly misappropriated our sinking fund.I’ve given them over $20,000 out of my savings which are almost dry.

e: LaurenTracey of Bright & Duggan I am pleased to provide this review for Lauren. Lauren has been our strata manager for over 12 years. I am the Chairman of our high rise unit complex comprising both residential and commercial lots. Throughout her tenure, Lauren has consistently demonstrated strong capability in ALL strata mattersrs,… Read more ·  1

including recently finalising a $2.5 M water ingress issue which required delicate communication between many parties.

Lauren possesses excellent interpersonal qualities—she is a well-rounded professional with the ability to network and build rapport across a wide range of people and environments, including all owners, strata committee members, contractors, DBP builders DBP engineers, lawyers. etc

Lauren is highly reliable, and diligent in her work. She adapts seamlessly to new challenges, displays strong teamwork skills, and is able to manage complex situations and personalities with maturity, tact, and resilience. Her natural ability to connect with individuals at all levels of seniority fosters trust and collaboration, while her relaxed and approachable nature makes her well-liked and respected by all parties involved in our strata..

She is tenacious, enthusiastic, and brings fresh energy to every meeting or issue she is involved in. I have no hesitation in recommending her as your strata manager and I am confident she will be an asset to your strata.

Should you require further information, please do not hesitate to contact me directly.

Geoff Jakeman Fellow Chartered Accountant FCA, FCFP, MASA 0418427722 1