Brighte

Be very careful using this company for finance we used them to instal solar panels when we thought what would be our final payment they quoted hundreds more in fees that where not staed in our contract.

Barely gets hot but wait and wait some more eventually you get warm water but don't use water anywhere else in house as you will get cold shower. Waste of money cost inflated my gas aqua max was amazing this piece of tin sucks and is a money guzzler don't do it it's wasting money

Entered my details to get quotes for a battery installation. Told three vendors would reachout. One vendor contacted me via a private number and I have since closed the page showing me the three vendors. So I contacted Brighte to get the details of the third vendor. They told me they don't have access to that information. Literally telling me we… Read more

gave your information out to three vendors but don't know who they are. Absolutely useless and quite frankly shady. I regret using them.

Wanted a solar power + battery interest free solar loan. After searching and researching the web and talking to the many solar companies I finally agreed on this company. The process was hassle free , my confirmation was almost immediate, yes there’s a small weekly book keeping fee which still outweighs interest costs. I’ll keep you updated Show reply

There is light at the end – The team at Brighte made it easy for us to jump on the Solar Power path to sustainability, thanks for making it Brighte at the end of the tunnel.

Effortless Money Saving Secure Power – No effort to install solar with Brighte. Now the solar just runs itself and every time a power bill comes in, I am further in credit. The payments on the solar system are less than the power I used to pay and what's more the payments are fixed so I will always save money whatever the power charges are.

As a merchant i am looking to take my bussiness elsewhere. Called them 3 times with same answer that sm1 will call u back. But no one did. From merchnat point of view you dont have a saftey if customer says no after the installation has gone through. I installed one customer and customer didjt want to oay even though if i had hos application aporoved and contracta signed. Brighte didnt helped me atll. No one bothered to even callback .

I’d strongly recommend taking your business elsewhere. Communication and administration were incredibly frustrating. I provided the same details across five separate phone calls, and when I finally said I wouldn’t repeat everything again, my application was withdrawn minutes later. Despite having more than enough income for a relatively small… Read more

finance amount, they repeatedly failed to record or locate the documents I sent. The whole process felt disorganised and unnecessarily difficult.

Horrendous customer service. Taking weeks to close account and provide a statement stating account closed. Everyone time I call it’s the same story and the “I’ll call you back line” of course not one person has called my back. Absolute disgrace.

If you are self employed DO NOT attempt to get finance through this company for your solar panels. As with many other self employed applicants I was refused with no reason as their reasoning was "confidential". I went through their complaints process and was sent some boilerplate text and the complaint was immediately closed. Frustrating is an… Read more

understatement. For context, I have no loans or credit cards other than a mortgage, my income is 6 figures and my Equifax credit report is spotless. I supplied proof of income (self employed for 20+ years) and offered a letter from my accountant to confirm this. Whatever automated systems they use is utter garbage and the support from them is worst that abysmal. I would NOT recommend even trying to get a loan with this company. I have also urged the company I am getting my solar panels through to no longer recommend them for any of their self employed clients as all they will end up with is a mark on their credit report.

Nothing but helpful. Easy process, quick answer... good choices for repayments.

A very user friendly app for checking balance and payments.

This company was a pleasure to deal with from start to finish . Very informative and the install was quick and no problems. I would recommend Brighte anytime

The worst company ever. It’s embarassing that the ACT government have partnered with such a shocking company. Our heater broke after 7 years unexpectedly so we aren’t in the position to fork out another 11k out of nowhere to pay for a brand new one, so applied via brighte and got an instant decline without any explanation. People on the phone are… Read more

extremely rude and have zero customer service. They are paid to tell lies. Unhelpful, shocking service and an absolute waste of time. Have caused my family severe and unnecessary stress.

Wanted to access a loan through the ACT Government Energy Scheme. While filling out my form, I had a couple of questions. I contacted Brighte by telephone on 4 or 5 occasions. I attempted to use their callback service twice. No answer despite the message telling me that they'd received my request. On other occasions I called but their phone… Read more

wouldn't engage the callback protocol. Gave up and emailed the ACT Government to see if there wasn't a better way of connecting. I was given an email address and did not get a response to my questions, so I gave up. I figured that, if Brighte was that bad during the application period, what would it be like if there was a problem. I'm glad I escaped before finding out. Am left wondering how the ACT Government chose Brighte to run their loan scheme.

This company’s service is an absolute disgrace, a masterclass in incompetence and indifference. My application was summarily rejected with a curt, impersonal email that offered zero explanation—just a cold, hard denial. When I dared to ask for clarification, they had the audacity to claim the reasons were "confidential." Excuse me? This is MY… Read more

information, and I’m entitled to know why I was turned away! The refusal to provide answers is not only infuriating but also reeks of shady practices. Worse, this unexplained rejection will likely ding my credit score, adding insult to injury. Customer service? More like customer sabotage. Every interaction felt like wading through a swamp of arrogance and unhelpfulness. This company doesn’t deserve a single star—it deserves a warning label. Steer clear unless you enjoy being treated like garbage.

dodgy site, the site doesn't even give you any information on the solar packages offer from solar installers. I submitted my requirements and then it gave two offers, no information on the packages except the price. And then there is one button to press, i pressed this by mistake and guess what, i have already accepted the offer and ready for… Read more

installation. Not sure who in right mind has designed this site. I cannt even cancel the offer or see any details on the offer. Now i have to deal with installers to get this cancelled.

Applied and denied application and given no answer as to why, day 1 asked for payslips, I earn over 8K a month, loan for batteries at just $147 a fortnight - currently pay more for electric that would more than cover the loan - No phone call, just denied email. When asked for details, I was told they couldn't provide me with confidential… Read more

information. THAT information IS my own information! This will impact credit rating. Not happy at all with the service. Absolutely terrible Customer service Avoid avoid avoid.

we have solar panels from this company. However , the panels are not feeding any electricity. When contacted on phone email , only promises are made since last 2 weeks.

Used to buy my solor panels system and battery so quick and easy as all aways

Never applied the government rebate. Can barely afford to live.

A client via ACT government sustainable household scheme (and therefore no choice in provider). They have been fine and mostly easy to deal with. Would give them a 4 starts except I resent being forced to use an app on my phone to manage finacial affairs - they no longer have account management on the web. And frankly the app is trash (issues with registration and just a poor interface once finally logged in)

The Gist of My Experience – The process was firm but fair. The people I dealt with were lovely. Happy to recommend Brighte to all and sundry.

great experience – The process was quite fast and officer was very friendly

Should of done this years AGO! – The process was so easy! Just wish we had done this earlier!

No issues everyone explained the different steps and no issues.ps and – Easy to use app easy to contact very reliable staff

Great finance service – Great service, great app, easy of options. Highly recommended. Very happy with product service.