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Muval
ChanelNorth Queensland, QLD
- Verified customer
Stay away!!!
Paid just over $800 (I have receipts) to move around the corner and the no hopers left my couch in the driveway for anyone to steal and left my fridge at the old place, tried to talk and reason with the boys but were rude and was made out to be my fault!!! And I had to pay another removalist to move my fridge (conroy is the best) people stay away from these removalist they are lazy junkies!!!
AnitaSouth East Queensland, QLD
- Verified customer
Extremely efficient
I moved from Melbourne to the Gold Coast with only a limited budget and minimal boxes. Nothing was too much work. Questions were answered and they were constantly in touch, making sure I knew what was happening and why. The move started a day after the original organised time, which in the end suited me better. Logical explanations were given for the delay and delivery was actually a day early which was great. The actual movers were well organised and were also happy to answer questions about their packing and stacking arrangements. I would be very happy to use this company again.
- Verified customer
Excellent Service!!!
I'd never used Muval before, and when I called the number, got straight through to Amy who was based in Australia (which is a nice change!). Amy was fantastic in quickly sourcing the best solution for our needs, at a very competitive rate. I would highly recommend Muval, and thank you Amy for your exceptional service!
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Bronte Greater Melbourne (Inner), VIC
- Verified customer
Give Alana a pay rise
My interstate move from Melbourne to Sydney was already incredible stressful with juggling covid restrictions and inflated prices from differing removalist companies that I feared were going to rip me off (and also my nana’s funeral the same day my furniture was arriving in Syd) Alana made this process that much easier by constantly checking up on how I was going with the removalist research with such rare and genuine care and compassion, that I had to ask if she was getting a commission because I was sceptical someone this kind and helpful was...
Read moren’t trying to gain something from me. She helped liaise with Hard n Fast removalists to make sure I was getting the best and most reliable move. I couldn’t recommend her higher.. she was an essential part of the process.Martine V.Northeast, VIC
- 2 reviews
- Verified customer
Muval helped me with the stress of moving
Alana at Muval was very professional and helpful. When I wasn’t satisfied with the prices she kept searching and found me a great Removalists. It really made a difference to have her friendly and genuine support.
- Verified customer
Outstanding service, made easy and fast.
Jess from Muval provided us with an excellent service along the way. My family moved from Brisbane to Canberra over Christmas from an apartment to another apartment. The move occurred on time, without any delays. Jess was frequently in touch with me to confirm various particulars of the move, e.g. insurance and what this involves, and the company was contactable over the busy period as well without issues. I would highly recommend Muval to anyone who seek clarity in assistance, reliability in the move itself and quality of service.
- Verified customer
Very competent and friendly people
Had to move some furniture from Brisbane to Melbourne during peak period in December, in-between Covid lockdowns. Muval helped me ensure my description of items to be moved was accurate and recommended movers who were best value for money. Really happy with the removalist company they recommended (Total Moving) and was a breath of fresh air talking with Muval friendly and very professional staff.
CynthiaHobart, TAS
- Verified customer
Excellent Service
Shane provided excellent service to help me co-ordinate my move from Brisbane to Hobart. The removalist company suggested by Shane, also did a great job.
Everyone associated with my move were professional, efficient & polite.
Thanks to all, my move went very smoothly, and taking Covid restrictions into consideration also.
Great job - would highly recommend Muval.
- Verified customer
Highly recommend
Muval helped me immensely with my move where my agent, Alana, went above and beyond to help me with my needs. Not only did we eventually achieve everything required, Alana never failed to be kind and polite. Communication during my experience was also very good. Because of Alana at Muval, I was able to move my 2 bedroom unit items over 600km's within the timeframe that was expected. Thus, I highly recommend Muval to anyone moving! Thank you for your excellent service!
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Christina HAPPY CUSTOMERGreater Melbourne (Metropolitan), VIC
- Verified customer
OUTSTANDING SERVICE
Extremely friendly, genuine, accommodating and helpful service via phonecalls and texts, plus follow-ups to ensure all was going smoothly. I highly recommend Muval and I am so grateful to Denielle, Sarah and Tanya for their polite, professional and exceptional service. With two very young children, the move of 3 bedroom two storey townhouse move interstate was made seamless and swift. THANK YOU!
Patrick N.South East Queensland, QLD
- Verified customer
Great attitude and easy to deal with.
Shane and the team at Muval helped move my possessions from Sydney to Brisbane during the pandemic with very little stress and in a short timeframe from when I requested. All my possessions were looked after and the communication was great. Most of all Shane had a positive attitude that I recognised from the phone call I first had with him. I will definitely be utilising their services again.
- Verified customer
What a great service. Didn’t even know it existed.
With everything that has been going on with COVID, moving has been difficult.
But Anthony really helped us out in this stressful time.
He worked as hard as he could to help us get the best times an deals with could with really short notice.
AnthonyCairns
- 2 reviews
- Verified customer
Great service
I was very happy with the service provided by Muval, and particularly Jess, who managed my move. She did great work finding the best mover for me, and arranging the best price. The subcontractors were really good, and highly professional. I was particularly impressed that they managed to keep to the projected time scale when moving from Queensland to Victoria in the middle of the Covid pandemic, when Melbourne was still in complete lockdown.
Lucky S.Perth, WA
- Verified customer
Would definitely recommend Muval to anyone moving interstate!
We moved from Adelaide to Perth and really didn’t have much items to move. We tried getting quotes with other companies but many considered our job too small. Jess was great to deal with and very efficient with her service. Very pleased with the service received from Muval.
Tessa McGuiganGreater Melbourne (Inner), VIC
- Verified customer
Super Service Consultant
Alec Scells was the consultant for our house move from Melbourne to Brisbane during September. My husband and I found him to be one of the best service people we have worked with.
We had a large house with the move coordination taking place over many months. There were changes, complications and issues due to the complexity and size and the pandemic. From the first to the last phone call and the first to the last email, he was consistently professional. Alec always got back to us promptly; so much so that throughout I felt I was his only cust...
Read moreomer! He helped us to get a great deal. Alec also went above and beyond to answer every question and solve every issue. His manner is always respectful, polite and friendly. It is a pleasure to speak to him. Nothing we requested or queried phased him or seemed too difficult. I researched other companies but kept returning to Muval as Alec was so helpful, interested and focused purely on us and our needs. Alec showed that we come first. So I highly recommend Alec and Muval. He helped to smooth out what was a potentially stressful and challenging experience. He sets the standard for service - gold standard! Thank you very much Alec!Find out how Muval compares to other Furniture Removalists
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JasonSouthwest, VIC
- Verified customer
Great service and communication
Had a great experience with Muval, the team was very easy to communicate with and arrange a move interstate for all my furniture and belongings. The options provided were reasonable and well priced, the advice provided was also very helpful in relation to timing and flexibility of dates.
I was very surprised at how easy the move was especially as we were moving from Brisbane, QLD to Geelong, VIC which is quite a big move, whilst also having to tackle restrictions with COVID-19.
Really recommend their services and Alec was a legend at assisting throughout the whole process.
Thanks!
BibSouth East Queensland, QLD
- Verified customer
Be very cautious with items and the amount of items
While the online portal of Muval was good to use and they called back to have a good conversation that was amazing, the actual removalists they found for us was a different story. The price quoted was fairly thorough and we had conversations back and forth to get clear however on pick up day the third party removalists they found us slogged us with so many more extra costs because muval didn't specify everything we had discussed over the phone. That was a little disappointing so I would suggest take as many photos of your items when moving inte...
Read morerstate and make your own list of contents and boxes for your own piece of mind. At the end of the day the removalists don't care for your items like you do so take care as best you can to cover yourself.1 comment
The reviewer stated that an incentive was offered for this review
AshHobart, TAS
- 2 reviews
- Verified customer
Great service and peace of mind
Had a wonderful experience. Prompt responses, helpful, personable. Would recommend for assured peace of mind with interstate removals. Definitely recommend, took the pressure off finding a removalist to suit my needs and Alec assured I was looked after. Thanks again!
Susan C.
- 2 reviews
- 1 like
- Verified customer
Peace of Mind
I was very happy with Muval and would not hesitate to recommend their services.
We were very anxious about moving to another state and the whole process was quite overwhelming, but each time I had to contact Muval with any questions, the staff were very helpful and patient and kept me informed of the process, so it was appreciated.
The reviewer stated that an incentive was offered for this review
Andy B.Greater Melbourne (Outer), VIC
- Verified customer
Great service on interstate move
We moved some of our belongings, mostly art and household goods from Queensland to Melbourne. Sarah at Muval couldn't have been more helpful in finding us a removal company. Total Moving Solutions who we used were professional and friendly at both ends of the move. Our belongings arrived safely and fully intact. The price was also very competitive.
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James M.Muval
Hi Bib, we are very sorry to hear your move didn't go to plan. Can you please email us at support@muval.com.au with your job reference number so we can look in to this further for you?