Reviewer Photos & Videos
Bought item online
Was looking online for a mini black flexfit cap for a birthday gift, I randomly stumbled across brighteyes and noticed that they were having a sale on the hat and shipping is cheaper than other stores that were selling the same product. Was hesitant buying the cap but times are tough gotta save every penny (or im a cheap bish lol). Bought the hat on the 25/07 and it arrived on the 27/07! Very fast considering I live a few states away
Best Customer Service
Purchased a pair of sunglasses for the store in Cairns while on holidays.
The staff were very friendly and very knowledgeable about all the products.
Went in there to buy a $50 pair of Sunglasses as I had left mine at home and ended walking out with 2 pair of Maui Jim one for myself and one for my wife and 2 pair of thongs. The best $600 I have ever spent.
Would highly recommend Bright Eyes.
Very Poor Service
I actually went ahead to buy a pair of sunnies with these guys because their website was well put together with a nice range of brands and models. What I didn't know was the presence of bad reviews on this store prior to my purchase. First and foremost, the delivery of their products is almost hopeless because they decided use a courier service apart from the standard auspost. Secondly, their products are not sent with express shipping using auspost despite their website mentioning them as the initial option. Thirdly, their items do not come wi...th a postage paid return form if one wants to return them. And lastly, they want to charge a 15$ refund processing fee if you do decide to return them. On the flipside, some of their staff were nice to speak with and the product did come properly packed and intact. I expected the product to feel like a 200$ pair of sunnies, but for some reason they feel like something cheaper (It didn't even come with a cleaning cloth which is kinda disappointing and further reaffirms my concerns with pricing them at 200$). All in all, I'd suggest turning to other retailers rather then these guys if you could (I found that there are some retailers that offer competitive prices with super speedy delivery free with a minimum threshold purchase price and hassle free returns). If you still wanna buy a pair of sunnies because its only available at their store, I'd highly suggest getting them in person from one of their stores in your city and really make sure you are happy with your product before you purchase it. Check the quality of the product and ask all relevant questions about returns, etc. before you make your purchase. Thanks for reading my review and I hope you have good shopping experience with whichever retailer you choose :)
Horrible customer service -Geraldton
Tried to replace sunglasses under warranty 6 months after realising a common hairline crack in the frame and being hardly worn. Blamed customer for faulty/cheaply made overpriced mangrove jack sunglasses and wouldnt replace under warranty. Has also happened to 5 other people I know of and they had theirs replaced and they broke again.Just buy safety glasses instead at least they will be strong and honour warranty.
Find out how Brighteyes compares to other Optical Retailers
Know better, choose better.
Can’t believe they’re still in business!
When I bought from this store originally they were the only ones that had the brand glasses I wanted so I bought it from them reluctantly due to a rude salesperson. Now down the track when the glasses are faulty I took them back to the store paid $15 to send them off for repair. They came back and tell me I’m out $140. Maui Jim hadn’t charged me for repairs before so I was suspicious and call Maui Jim Australia and they said yes they did charge the store for repair which turns out to be $70. When confronted about this the salesperson says “I’ll...knock it down to $100 for you we need to make $30”. How can you put a value of $70 or even $30 on posting an envelope that I paid postage for and calling me when it returns. As a person in retail for many years this is about as dodgy as a retailer can get. Don’t go there!
Terrible customer service for Faulty goods after a few days
The worst retailer - deny consumer rights and state outright they don't ever have to give a refund for faulty sun glasses purchased just a few days ago.
They admitted there was a problem but refused to replace then refund.
The law states they have to replace or refund.
They say any and all issues to be dealt with by the manufacturer and so they wanted to send my brand new $300 Maui Jim sunglasses to manufacturer and I have nothing during this time.
The law states they are responsible for supplying faulty goods.
Shame on you fo...
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.