Excellent service after my sent lenses were found to be incorrect size
During Covid lockdown ordered replacement sunnies. Unfortunately sizing was incorrect and try as I could ,couldn’t click them in frame. Dresden was so accommodating and understanding ,replacing my old for new and sent them to me within a week and half. So delighted with their service. Best company ever. Love all my frames and lenses always recommending them to others. I wear them 24/7
I love this product!
Dropped into the Newtown store - they were very friendly and professional. But what I love most about this product is that it is 100% sustainable - save the planet and save your hip pocket at the same time. The colours are gorgeous too! Will be recommending them to all my friends!
Totally disrupting the system - perfectly!
Told about these by a relative overseas who's v.happy.
New glasses are stylish, lightweight, strong/durable, - awesome!
Skeptical, but clearly best glasses I've ever worn + half the price.
Recommend them highly - I'm truly stunned :).
Fantastic Value and Quality - Bringing Out My Inner Jurgen Klopp!
Unbelievably good value, quite extraordinary. I got two new pairs, reading and multifocal, plus two complete spare frames, for not much more than a single pair of multifocal would have cost me in Spec***vers!
Friendly service from lovely people, no up-sell at all, and the frames are brilliant. One of my spare frames is a Jurgen Klopp lookalike pair, for $40!
good service--stuffed up the first time but owned their mistake
They sold me a pair of glasses for working on the computer, which is a simple prescription. The glasses were no good--the lenses made my eyes even more tired and sore than my old glasses. When I told them this, they gladly checked me out again and issued new lenses.
Extremely happy with my new sunglasses. Only had them a couple of days but they are equally as good as my previous pair that I paid 100’s of dollars for. Gem was helpful, friendly and could not have provided a better service.
the one positive - I was able to walk in and have the eye test which seemed standard.
despite the advertising -
colour selection not so good
colours I selected not in my size, arms not in the colour. No glasses case - extra $$.
email about when I could pick up, went unanswered
reading glass lenses not in stock so 10 day wait
same for bifocals but that's understandable. Bi - focals, same price as elsewhere.
can't pop out lenses to change up frames for reading glasses - not told until they were paid for and received.
pop out for bi -focals have to go back to shop to change up frames
All- in- all nothing special, can get same deal and more choice everywhere.
Advertising "big sell" but misleading
It's all about Customer Service.
Dresden glasses are great for the price. I had bought them before from the Haymarket shop. This time I went to the one in MLC Centre. 3 people work in there, I was left mid conversation discussing frames whilst the assistant went to chat with someone they knew who arrived in the shop. Luckily an asian lady came out from the office and was very professional with great customer service. I choose the frames I wanted and was told they would be ready in 15 mins - I said I would come back then. When I did the guy in the shop was chatting with som...eone else (who did not appear to be a customer) and it was obvious work had not even commenced on my lenses. So I stood there for another 15mins, no apologies, no have a seat while you wait - nothing. 2 people at Dresden need to go off and learn about good customer service, it's what brings people back. #SecretShopper
Great idea, great service, great product
Easy to find the store and helpful staff member explained the layout and options.
The price is impossible to go past -- so cheap, and the business model is so encouraging, in that it shows that environmentally sensitive and sensible products can be stylish and affordable.
Very reasonably priced glasses. Great colours to mix and match. Staff at Potts point very friendly. Can afford to buy a couple at these prices. Recycled plastic that's a great selling point.
Online Prescription Sunglasses from Dresden Optical
After I whinged a bit to to a friend about the cost of getting a new pair of normal-type bifocal glasses, he referred me to the Dresden Optical website, which apparently had been written up in a newspaper as a new type of business model. I had left it too long to have my eyes examined, and the new glasses I got at the optometrists are better than my old ones, and my prescription has changed too, so I was not all that concerned.
Anyway, I eventually checked out the Dresden website, and discovered they will provide prescription sunglasses for ...$69, which is something of a bargain. Not only is it at a good price, but it’s done over the internet, so I don’t have to leave the apartment to get them, which is kind of ironic when it comes to buying sunglasses I guess. They also have a clever system. They sell only one kind of frame, made in Australia, from recycled plastic. The frames come in four sizes, and an absolute multitude of colours, and you can mix and match the colours of the arms and frames with the lenses. That seemed perfect for my sunglasses, which I habitually lose or damage, being congenitally clumsy. There is a very very expensive pair of my sunglasses somewhere in the depths of the Colo River (just outside Sydney), for instance, plus another set somewhere amongst the Great Barrier Reef. So I decided to take a chance with the Dresden system. Their website is well put together. You need to have your prescription, and I had just gotten a new one.
Questions & Answers
I purchased my driving perscription with you and now my partner is keen to purchase perscription glasses that are for reading only, this does not appear on your website, is this available?
How can I change lenses over to new frame. Surely I can do this myself instead of having to go into the shop. Do I warm the frame up, to soften them, so the lenses come out more easily.
Hi I like the concept of modular glasses and the availability of parts. Prices are good for only the standard lens though.
Why I can't get lenses with both anti-reflective coating, AND anti-scratch? And why are you anti scratch prices astronomical? Looking at Zenni, this is included in their price and a hell lot cheaper.
I don't mind paying a bit more for local, and am a big fan of your modular, closed loop system, but the prices of your coatings is suspiciously inflated.
Tino you would need to direct this question to Dresden Vision. My comment was related specifically to my persona experience.
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