Brighton Flooring

They don't pay you if you do a job for them – If you work for them don't expect to get paid.

Disappointing - would not recommend – Initially sales person was overzealous and helpful, albeit we cant take sample tiles home. We choose tiles but have to wait on our builder for final quantity which takes time. When we gave them final amounts, they adjusted invoice. We asked them to check stock and would make payment. After we paid, they then said they did not have the floor tile… Read more

available. I asked for an immediate refund, and they said, go back and see if there is another you like. We go back in and all of a sudden we are allowed to take samples home. None suited so we asked for a refund. (over $2k). They then came back and said it would have to wait until the start of the next month pay run. Being a small business, we thought we would give them the benefit of the doubt and allow the 3 weeks. That date came and went and its now been nearly 7 weeks and we still have no refund. On the occasion we get a reply we get more excuses as to why they cannot refund us straight away. I would NOT recommend this company and are very disappointed. We tried to support a small business, but it was not worth it.

Brighton Flooring? Go for it – I've been using Brighton Flooring for close to ten years. I hope to use their services for years to come. Ali and John have vast product knowledge with great selection in their impressive store and leave a few builders behind with prowess in many aspects of building and construction. They strive and deliver top workmanship with their team of… Read more

tradespeople. No wonder their business is growing, taking on more and more ambitious projects across Victoria. Yet no matter how big or small project is, they give you full and personal attention, ensuring that every aspect, every detail is known and well understood. Thank you, Ali! Thank you, John! Thank you, Bel!

Beware Nathan at Brighton Flooring – I went into Brighton Flooring wanting laminate flooring in a small bedroom. Nathan quote me one price if I went through Brighton Flooring and a cheaper one if I went through his company which seemed a legitimate company. Unfortunately, of course, he took a 50% deposit and never completed the works and for weeks refused to refund the deposit. Beware Nathan at Brighton Flooring. Show details

Great Service Friendly Staff – Staff were friendly and very helpful took time to help me find the best carpet for my room. Nathan came out very promptly measured up the room for Size. Carpet was installed within 2 weeks. It looks great in my room. Thanks Nathan and the team . Show details

Wow what a great service, knowledge and product – Thank you Brighton flooring for my 290 wide French Oak. Everyone that comes to my house love the quality and colour ! nothing beats it. Well done for finishing my job in a timely manner, I really do appreciate it. Show details

Amazing job – Absolutely in love with our flooring, such an easy process from walking into the show room and choosing our Timber to the installation. The hardest part was probably choosing from the amazing range they had available. Thanks Ali and team for giving us amazing floors will definitely be recommending to family and friends.  Show details

Love the products – I have the best experience buying products from brighton flooring . They have the best customer service . All the products are high in quality . Our vinyl floor looks amazing and I definitely recommend my family and friends to get their flooring done by brighton flooring .  Show details

Customer Service was great, until you pay them – Brighton Flooring had a great selection, and were very courteous until the point when I paid invoice. I needed an additional amount of tiles, and thereafter I was constantly calling and following up with no response. Also found out later when I could no longer could handle the radio silence and I had a tiler waiting for tiles costing me… Read more

daily, that their tile was almost $5 more than any other supplier. They also owe me two boxes of broken tiles, which I will never get back as I had to take my business elsewhere. Also I specifically had asked for a 'HONED' tile which they said the one I ordered was. IT WAS NOT. If you have to use them, just make sure you get everything you need before you hand over payment, as that's when the service stops.

So professional – Highly recommend Ali. He was an absolute gentleman. He couldn’t help enough and very knowledgeable. So very happy with his recommendation on the flooring. Looking forward to continuing throughout the house.

Fantastic Experience, would highly recommend Brighton Flooring! – I have been to so many flooring shops before and i so was confused with the different flooring systems. Went to Brighton flooring and spoke to Vincent and he spent a good 2 hours explaining the different options and made me understand everything about it. Installation was absolutely perfect. Exactly what was promised.

Dishonoust sales practices – We were looking for hardwood timber flooring for a new dwelling construction and went to flooring shops around the area. While we were looking at samples of hardwood flooring, the sales person showed us engineered flooring saying it was on special and as good as hardwood flooring. He didn't have any sample pieces for us to take to the site and… Read more

check. As we were running out time, he promised to bring some samples to our site in the evening. He turned up to our site with one of his assistants on Friday around 5.00 pm already getting dark the winter time in Melbourne. With his limited choice of product, he forcefully convinced us to sign a sales contract with 10% deposit paid by the credit card. There was a 48 hrs cooling off period for the contract. (Price was A$ 76.00 / m2 supply only). Delivery was after 8 weeks and to be confirmed.

When he went back to the shop, he has charged the full amount and I only noticed it on following Monday morning when I checked my net banking.

Also during the weekend, we managed to find Hard wood flooring at a reasonable price and also we noticed the same engineered flooring for A$ 46.00/m2 supply only).

As he cheated us on using my credit card details to get full amount for a product we really didn't wand, I rang on Monday midday to cancel the order, The same sales person told me he already ordered the material and order cannot be cancelled. If cancelled he is going to keep 50% of the amount he charged on my credit card.

I told him it is not right to keep 50% as I have a 48 working hrs cooling off duration and I cancelled within cooling off period. Despite that I had to lodge a complaint with my bank to get even the 50%. They kept the remaining 50% and even Consumer Affairs couldn't do anything.

My advice to customers, never handover credit card details to these type of sales people or anyone. If they cannot process the transaction electronically in front of you, just forget about the deal and go somewhere else.

I wander how these type of crooks still surviving doing business.