Britax Safe-n-Sound b-first ClickTight

Great customer trying to help with a replacement clip for carseat.couldnt be solved fir me in new zealand but I did appreciate the prompt emails from jennylene Show details ·  1

Not secure – Bought this overpriced car seat thinking it was going to be the safest one for my baby. The seat reclining function feels jammed so it can't be reclined. When fitted it's loose. The instruction says to put a towel underneath for some cars?? For a carseat that is over 700 dollars in price you wouldn't think you would have to do such a thing?? This… Read more

car seat is just dangerous. I bought a much cheaper chair which has better safety rating and is easy to install.

Very expensive for cheap junk – After an entire year of back and forth I now realise we are in for a legal battle to get our money back for these rubbish car seats We purchased two of these very expensive seats and have had constant issues with them and absolutely no one willing to help Baby bunting want them shipped back from New Zealand x2 and I can’t afford it nor can I… Read more

afford to replace the seats while they are away for months on end -The buckle pops open sporadically -the covers will not stay on and I would often find them covering my newborns face in the car which is very dangerous -the clicktight isn’t actually a clicktight and relies on a locking click which you have to purchase separately to actually install ‘tight’ which feels like false advertising -and last but not least the entire harness LOOSENS over the course of a few days to the week with use Do yourself a favour and please choose anything else for you child More expensive does not mean better quality

Great product, great customer service – I've had this seat for 3 years now and it's been very good. Today I needed to remove it from my car to clean it but ran into trouble and couldn't get the seat part to lift up. After calling the business I purchased it from I was directed to call Britax directly. Sharyn from Britax's Customer Service really went above and beyond to help. She sent… Read more ·  1

me a how-to video and even Facetimed me so that they could get a good look at the problem.

It turned out that one of the release mechanisms was sticking so they organised a same day full replacement. Within 4 hours we had the broken seat replaced and a new seat professionally fitted in our car. Highly recommend both the product and the company.

Paid a fortune, a month later car seat is unusable, and dreadful customer service – Our very expensive car seat (Britax safe and sound B First TEX Convertible) that was bought online was broken upon unpacking it. The seat mechanism was broken. It was sent to Britax to repair from the installer, Baby Bunting. The seat was left with Baby Bunting on the 17th of May. It was not collected by Britax for repair till the 30th of May. … Read more

It's a month, seat was lost whilst in their care, currently still not repaired & customer service has been dreadful. I call each week and have been confused with other customers, been told our car seat is in Melbourne for repair, NSW for repair, lost, would be priority repair job so would have it Friday last week (it's Wednesday the following week and no word or call or seat), now it will be early next week.

Been informed today that it was only sent to the repairs today, 15th of June. It's been broken and waiting repair over a month. Baby Bunting informed that they were informed of different information about the repair of the seat and advised we seek a refund.

I have asked to have the broken seat sent back to me so that I can take it to the store for a full refund, and now they won't send me a broken seat back. So I can't seem to get a fixed or broken seat back or a refund and I don't have a car seat for my daughter after spend $820 on a car seat over a month ago. My daughter is on the verge of growing out of her capsule and we don't have a car seat for her.

Can't tell you how many hours I have spent on the phone following up this seat. It would have been easier and quicker driving 2 hours each way to Sydney to return it to the store we bought it from than deal with the manufacturer. We need a second car seat for my husband's car but will be looking at different car seat companies now as not prepared to deal with this company or give them any further business. You would think spending $820 on their product would make you a valuable customer.

Can't review the use of the product itself as we can't actually use it.

My recommendation would be to never deal with Britax. Just make sure to get a full refund or a product exhange, because their customer service and communication is appalling. No one in there business seems to know what going on and you speak with different staff and everyone provides a different story.

Waste of money...long review but a MUST read if considering this seat – My husband and I were advised by the baby bunting team that this car seat is the safest and the best on the market and we didn’t hesitate to buy it because safety is most important for our child. The car seat was professionally installed by the baby bunting team. We’ve not had one car ride without our little one crying throughout until we take… Read more

him out of the seat. We’ve been back to baby bunting multiple times to check if the installation needs adjusting and to check that we’ve been putting bubz in correctly, they said it’s all fine and that he will “grow into it” to give it time. It’s impossible to fit him in correctly and there’s always a gap in the lower back and bum area, no matter how we try to sit him in. I felt guilty that we’ve waited and have put him through uncomfortable rides thinking he’s going to grow into it. When we went to express our concerns to baby bunting they said take it up with the manufacturers for a refund or exchange to a different Britax model.

Britax got in contact with us due to this review and asked us to get the seat reviewed by baby bunting seat fitter AGAIN to check the issue, which we did. The fitter agreed that our baby was not seated well especially when compared seating position in another model from Britax and spoke to the manger who said the best they can do is offer us 20% off any other car seat of our choice. Two baby bunting workers as well as the fitter all agreed that particular seat shape was not suitable. When Britax was informed of this outcome they decided that was not good enough and then asked that we take another day off work so that their quality control manager can himself inspect it, what was the point of going back and forth with baby bunting if the whole time they also wanted to inspect it? why not inspect it themselves from the beginning? when I explained we can't take another weekday morning off due to work, they offered to come to our house which also meant we needed to take some time off. The day I emailed Britax to inform them I was not willing to have more time wasted and that I was going to sell the seat and publish the review, I got a call from the quality control manager and another representative to offer a full refund! a little too late after all the hassle.That morning we had sold the seat at a great loss and purchased another.The best decision we took, not only does our baby look more comfortably seated but he also does not fuss or cry uncontrollably anymore which confirms to me it was definitely the seat. My advice is save your money and spend it on a product that supports your child’s posture … The lesson I learnt is that just because it’s one of the most expensive seats, doesn’t make it the safest nor the best.

Click tight twist push doesn’t work, the old model was better! – Waaaaay harder to install and I can’t install the seat because the click right twist doesn’t work. The older model is so quick and easy to install and uninstall, I wish it hasn’t been discontinued  Show details

Faulty – Faulty Rubbish - Avoid - Regarding Britax Safe n Sound B First - the click tight ‘twist push’ does not align with the release mechanism. The pop rivets have pulled through clean of the plastic. This is a major failure and the seat is unsafe. The company are hard to contact and horrible to deal with (online chat). They have refused a refund or new… Read more

seat even though in warranty. They do not care that the baby is riding around with a seat that does not close and I can’t adjust the harness, this is unsafe.

Excellent. So worth the money! – Purchased this approximately 6 weeks ago. So worth it! We had initially bought a capsule (another brand) as we were hoping to attach it to the pram for when bub was asleep. Well that never occurred once! Bub would rarely sleep in the capsule and didn't appear comfortable Biggest waste of money. Well since purchasing this carseat, bub looks so… Read more ·  1

comfortable, head support is fantastic and he falls asleep in it all the time. And installation is easy. I wish we had bought this one in the first place!

Comfortable - safe - so easy to install – We are really happy with the B-First seat. It’s super easy to install. We’ve had to install both rear and forward facing seats about 8 times since we’ve had them and it takes us about 5-10 mins. The kids love them. They often fall asleep in it (win!). Very comfortable. Lovely padding. And the seats have all the extra safety features that just gives us that peace of mind. Highly recommend! Show details ·  1

Best car seat EVER! – One of the most frustrating things about traveling with an infant, is that he can't go out with his grandparents in their car. Well! This seat is a doddle to move from my car to theirs and back (without an engineering degree). The multi-option design: rear-facing & forward facing, adjustable recline settings, easy click-adjustable shoulder heights… Read more ·  1

/head support (to name a few), means that my baby can be kept at full comfort, while I can feel confident in my adherence to 'best-practice' baby-safe travel... This seat is growing in tandem with him, with consummate ease :D

Happy customer, safe baby – We are so pleased with this latest addition from Britax. Our newborn went straight in from the hospital and its ease of use is a stand out. Getting bubs in and out of car, as well as strapping in, is extremely easy. No fussing about with the buckles like we have with our previous car seat! She is clearly snug and happy in the seat (love the… Read more ·  1

addition of the insert!) falling asleep easily. I have a lot of confidence in the safety of the seat with the airbags and safety protection. Would highly recommend!!

Perfect Car Seat! – This car seat is so easy to use and install, doesn’t loosen and move overtime like other car seats. Have used both in rear facing and forward facing and in both positions baby has been calm, relaxed and slept well. Seat has great ventilation and breathable to keep baby from overheating in summer. Show details ·  1

Great car seat, would highly recommend – We are so happy with the car seat and have recommended to many friends. Our baby has become so cranky in the capsule but has been so much happier in this seat. The self installation function has been a life saver. When family members have minded our baby we have been able to install the car seat and feel secure that she is safe and comfortable. We… Read more ·  1

are going on our second holiday tomorrow with this car seat and it has been so easy to install in a hire care both quickly and safely. It is actually a lot less bulky than the capsule and takes up far less room in our car. We used it as the new born function several times in my husbands car also and our baby looked so comfortable :)

Fantastic Car seat – This car seat fixes into place so securely! The mechanism built into the car seat to lock the seat in place works really well. I've had carseats in the past that loosen over time and you are tightening up the tension strap, or refixing. This has not occurred and we have been using it for nearly 6 months. My son is very comfortable in the seat and we've had some long road trips - Melb to Sydney and no issues at all. Show details ·  1

The comfiest car seat! – My baby moved into the Britax Safe-n-Sound b-first car seat at 6 months, after he outgrew his capsule. We love it. It's so comfortable, he's very settled in it, he rarely cries and will happily fall asleep while we are driving if its a nap time even in summer - thanks to the air vents to allow better breathability and air circulation! It's super easy to install and the technology allows you peace of mind for your baby's safety! Worth every penny. Show details ·  1