Reviewer Photos & Videos
Waste of money...long review but a MUST read if considering this seat
My husband and I were advised by the baby bunting team that this car seat is the safest and the best on the market and we didn’t hesitate to buy it because safety is most important for our child. The car seat was professionally installed by the baby bunting team. We’ve not had one car ride without our little one crying throughout until we take him out of the seat. We’ve been back to baby bunting multiple times to check if the installation needs adjusting and to check that we’ve been putting bubz in correctly, they said it’s all fine and that h...e will “grow into it” to give it time. It’s impossible to fit him in correctly and there’s always a gap in the lower back and bum area, no matter how we try to sit him in. I felt guilty that we’ve waited and have put him through uncomfortable rides thinking he’s going to grow into it. When we went to express our concerns to baby bunting they said take it up with the manufacturers for a refund or exchange to a different Britax model. Britax got in contact with us due to this review and asked us to get the seat reviewed by baby bunting seat fitter AGAIN to check the issue, which we did. The fitter agreed that our baby was not seated well especially when compared seating position in another model from Britax and spoke to the manger who said the best they can do is offer us 20% off any other car seat of our choice. Two baby bunting workers as well as the fitter all agreed that particular seat shape was not suitable. When Britax was informed of this outcome they decided that was not good enough and then asked that we take another day off work so that their quality control manager can himself inspect it, what was the point of going back and forth with baby bunting if the whole time they also wanted to inspect it? why not inspect it themselves from the beginning? when I explained we can't take another weekday morning off due to work, they offered to come to our house which also meant we needed to take some time off. The day I emailed Britax to inform them I was not willing to have more time wasted and that I was going to sell the seat and publish the review, I got a call from the quality control manager and another representative to offer a full refund! a little too late after all the hassle.That morning we had sold the seat at a great loss and purchased another.The best decision we took, not only does our baby look more comfortably seated but he also does not fuss or cry uncontrollably anymore which confirms to me it was definitely the seat. My advice is save your money and spend it on a product that supports your child’s posture … The lesson I learnt is that just because it’s one of the most expensive seats, doesn’t make it the safest nor the best.
Purchased for $799.00.
“V” shaped sitting position, baby resists to go on, taking this car seat purchase to ACCC!
We bought the most expensive car seat at Baby Bunting and had professionally installed at Baby Bunting. Baby was so uncomfortable when we brought him home from the hospital and we thought maybe he’s too small.
We took the car seat to Baby Bunting twice to have readjusted, they took off the newborn insert and reshuffled however baby still absolutely hates being in the carseat!
Baby’s almost 6 months now and still resists going in the car seat and cries every time. He looks soooo uncomfortable, his bottom doesn’t touch the car seat as you can s...
Purchased in December 2020 at Baby Bunting.
Click tight twist push doesn’t work, the old model was better!
Waaaaay harder to install and I can’t install the seat because the click right twist doesn’t work. The older model is so quick and easy to install and uninstall, I wish it hasn’t been discontinued
Purchased in January 2021 for $799.00.
Faulty Rubbish - Avoid - Regarding Britax Safe n Sound B First - the click tight ‘twist push’ does not align with the release mechanism. The pop rivets have pulled through clean of the plastic. This is a major failure and the seat is unsafe. The company are hard to contact and horrible to deal with (online chat). They have refused a refund or new seat even though in warranty. They do not care that the baby is riding around with a seat that does not close and I can’t adjust the harness, this is unsafe.
Purchased in May 2020 for $700.00.
AVOID IF YOU have a EURO CAR, specifically a VOLVO. It is not up to ISO Standards & NOT Compatible with Volvos
After purchasing this seat, we discovered its not compatible to ISO standards or our vehicle. We have tried two brand new versions of the Britax Safe-n-Sound B-First seat, both were professionally installed. The first seat had a faulty seat belt latch, causing the car seat to move dramatically. This was unaccpetable. The second seat again, was unstable upon professional installation. Due the standard of design not being compatible with our car / European vehicles. This was raised with Britax and the retailer whom we purchased the seat from, as...with the installer. Britax Engineers informed the retail staff that they could not confirm this carseat is compatible with European Cars and specifically our Volvo XC40 2020 model. Britax further said it is not up to ISO Standards, only Australian Standards. This is a terrible seat if you have a Volvo car or likely any European model. Friends who have an XC90 Volvo informed us that they have had the same experience, that the carseat was not stable and also switched brands. Simply put the design does not work, beware if you have a volvo, get an ISO Fix seat instead, and one that is upto ISO Standards.
Purchased in September 2020 at Baby Kingdom.
Excellent. So worth the money!
Purchased this approximately 6 weeks ago. So worth it! We had initially bought a capsule (another brand) as we were hoping to attach it to the pram for when bub was asleep. Well that never occurred once! Bub would rarely sleep in the capsule and didn't appear comfortable Biggest waste of money.
Well since purchasing this carseat, bub looks so comfortable, head support is fantastic and he falls asleep in it all the time. And installation is easy. I wish we had bought this one in the first place!
Purchased in April 2020 at Baby Bunting for $750.00.
Comfortable - safe - so easy to install
We are really happy with the B-First seat. It’s super easy to install. We’ve had to install both rear and forward facing seats about 8 times since we’ve had them and it takes us about 5-10 mins.
The kids love them. They often fall asleep in it (win!). Very comfortable. Lovely padding.
And the seats have all the extra safety features that just gives us that peace of mind. Highly recommend!
Purchased in September 2019.
Best car seat EVER!
One of the most frustrating things about traveling with an infant, is that he can't go out with his grandparents in their car. Well! This seat is a doddle to move from my car to theirs and back (without an engineering degree). The multi-option design: rear-facing & forward facing, adjustable recline settings, easy click-adjustable shoulder heights /head support (to name a few), means that my baby can be kept at full comfort, while I can feel confident in my adherence to 'best-practice' baby-safe travel... This seat is growing in tandem with him, with consummate ease :D
Happy customer, safe baby
We are so pleased with this latest addition from Britax. Our newborn went straight in from the hospital and its ease of use is a stand out. Getting bubs in and out of car, as well as strapping in, is extremely easy. No fussing about with the buckles like we have with our previous car seat! She is clearly snug and happy in the seat (love the addition of the insert!) falling asleep easily.
I have a lot of confidence in the safety of the seat with the airbags and safety protection.
Would highly recommend!!
Purchased in September 2019.
Perfect Car Seat!
This car seat is so easy to use and install, doesn’t loosen and move overtime like other car seats.
Have used both in rear facing and forward facing and in both positions baby has been calm, relaxed and slept well.
Seat has great ventilation and breathable to keep baby from overheating in summer.
Purchased in October 2019.
Great car seat, would highly recommend
We are so happy with the car seat and have recommended to many friends. Our baby has become so cranky in the capsule but has been so much happier in this seat. The self installation function has been a life saver. When family members have minded our baby we have been able to install the car seat and feel secure that she is safe and comfortable. We are going on our second holiday tomorrow with this car seat and it has been so easy to install in a hire care both quickly and safely. It is actually a lot less bulky than the capsule and takes up far less room in our car. We used it as the new born function several times in my husbands car also and our baby looked so comfortable :)
Purchased in September 2019 at Britax.
Fantastic Car seat
This car seat fixes into place so securely! The mechanism built into the car seat to lock the seat in place works really well. I've had carseats in the past that loosen over time and you are tightening up the tension strap, or refixing. This has not occurred and we have been using it for nearly 6 months.
My son is very comfortable in the seat and we've had some long road trips - Melb to Sydney and no issues at all.
Purchased in October 2019.
The comfiest car seat!
My baby moved into the Britax Safe-n-Sound b-first car seat at 6 months, after he outgrew his capsule. We love it. It's so comfortable, he's very settled in it, he rarely cries and will happily fall asleep while we are driving if its a nap time even in summer - thanks to the air vents to allow better breathability and air circulation! It's super easy to install and the technology allows you peace of mind for your baby's safety! Worth every penny.
Purchased in November 2019.
The reviewer stated that an incentive was offered for this review
I am obsessed with this car seat. I’ve been using it for a couple of months now since my baby was 9 months old. It is so safe and secure and I love the extra air vents it has at the back. It’s so easy to install and takes the stress away of having to move the car seat and reinstall for example to thread the seatbelt through you lift the front compartment and thread it through and you know it’s secure. The design is so sleek and not bulky at all. There’s so much to say I just love it. My son looks extra comfortable also and is always happy during car rides. So happy!
Purchased in November 2019.
Questions & Answers
The above link compares the safety scores of car seats. Further information can be found in the following link under "2019-2020 test results" and "convertible (rear facing 0-2.5 yrs + 9m-4 years)".
According to the data, safety score of B first is quite low for rear facing. Also, comparatively it has a lower score than its older version Platinum Pro +. Can you please comment on these test results carried out by Child Restraint Evaluation Program (CREP)?
CREP is a partnership between:
Transport for NSW (TfNSW)
Transport Accident Commission (TAC)
Department of Transport Victoria
The Child Accident Prevention Foundation of Australia (Kidsafe Australia) and
Royal Automobile Club of Queensland (RACQ)
HI Kasun, thanks for your question, hopefully the below provides you a better understanding of the Britax testing for all Australian Standard approved child restraints.
Britax has conducted over 200 dynamic tests - including the certification test on the B-First ClickTight convertible car seat.
Britax is the only car seat manufacture with our own crash lab test facility.
CREP protocol and test methods are different to AN/NZS 1754:2013 standard.
We are continuously actively collaborating with CREP and endeavour to include CREP criteria with our design and development process where possible.
Britax is continuing ongoing discussion with CREP about their test methods to correct concerns regarding their testing differences to our testing. Kind regards, the Britax team.
This doesn’t make sense… Can you please explain why the Platinum Pro scores so highly in the CREP testing, yet the B First tests so poorly? You can’t have it both ways…
I have just been to a shop to compare the two, the sales assistant told us the ClickTight had a safer foam in the headrest compared to the ifix. Is this correct?
HI Maya, thanks for your question. The B-First ClickTight model is the top of our range and the headrest area is different in both models. The safest seat is a seat that is installed in the vehicle correctly and the child placed into the seat and harnessed correctly. Kind regards, the Britax team.
I have a near new Britax B first car seat purchased around $800
I can’t not release the click button to turn the seat to a forward facing position
Is there another way of opening it
HI Linda, thanks for your question. We would recommend that you release your vehicle seat belt firstly then twist and pull the release button while add pressure to the top of the seat lid. If you're unable to release the seat following these steps please email us at au-support@britax,com with your details along with your contact number, Kind regards, the Britax team.
Get an answer from our members and Britax Safe-n-Sound representatives
|Category||Baby Car Seats|
|Maximum Age||4 years|
|Dimensions||508-650 x 467 x 538-728 mm|
|Anchor System Name||ClickTight|
|Manufacturer Warranty||10 year(s)|
|Colour / Finish||Black, Deep Blue, Charcoal|
|Release date||Dec 2019|
- GTIN13: 9311742036464
Other Baby Car Seats
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.