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Brivis
1.4 from 106 reviews

Reviews

Review distribution

5 star
6
4 star
3
3 star
1
2 star
3
1 star
93

Suzan

Suzan

  • 3 reviews
  • 7 likes

Stay away from Brivis and ColbyCool Cooling & Heating

published
  • +9
Product Quality
Customer Service
Store LocationColbycool Heating & Air Conditioning
1 comment
Brivis
Rinnai A.Brivis

Savvy shopper

Savvy shopperAdelaide

  • 7 reviews
  • 4 likes

Brivis, Rinnai, shoddy product, shoddy business practice

published
Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
kieranrdblack

kieranrdblackAU

  • 15 reviews
  • 26 likes

Breaks just after warranty

published

Brivis has short warranty periods for a reason. The parts are clearly designed to fail, and when they do, don't expect Brivis to take responsibility. I waited less than a minute to talk to the Sales team but over half an hour to talk to the service team. That should tell you everything you need to know about Brivis.

Product Quality
Customer Service
1 comment
Brivis
Rinnai A.Brivis
Rhys

RhysCentral Highlands and Goldfields, VIC

  • 2 reviews

Worst purchase ever

published

I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. Having waited on the phone for srvice only to find not one of the three people I spoke to knew what a P4 error was, I had to Google it to find out and tell them. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. As of today and after five weeks unit still doesn't work, and no Brivis technitian who I phoned to come out and check has been in contact with me.
After reading all the comments here I guess I'm stuck with an expensive piece of shit.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPurchased through builder
See all answers
1 comment
Brivis
Rinnai A.Brivis

Margaret

MargaretGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Terrible service, do not use Brivis

published
Return Claim MadeNo
2 comments
Brivis
Rinnai A.Brivis
Margaret
Margaret

Adam

Adam

  • 2 reviews

The worst

published

Worst customer service I have ever experienced. Tried to have a fault looked at and told 6 weeks...really, it's the middle of winter and I'm told "sorry just the way it is"

Product Quality
Customer Service
Return Claim MadeNo
Store LocationACT
See all answers
1 comment
Brivis
Rinnai A.Brivis

Andy N

Andy NGreater Melbourne (Outer), VIC

Worst service ever

published

I called in to book the service for the ducted heating as there’s water leaking from it. They always promised they would get someone to call back and arrange the visit. I had to call them back to follow up as nobody ever called. They promised again and of course nobody ever called again.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis

Joanne

JoanneGreater Melbourne (Metropolitan), VIC

Defective product, recommend not to buy

published
Product Quality
Customer Service
2 comments
Brivis
Rinnai A.Brivis
Joanne
Joanne

Bad experience

published

Terrible experience. My heater broke down in the freezing melbourne weather. I waited on the phone on a queue for ages asked for a call back then transferred to another line, hung up on. Finally got through and tried to book a call out to check my heater and was told it would take at least a week. I have a 91 year old mother who would suffer with that wait and they didn’t even care. Just wanted to tell me how much it would cost for just the call out. So disgusting and disappointing

Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
Kerry

KerryWestern District, VIC

Brivis HX30EN Heater Faults

published
Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis

Jane Krause

Jane KrauseGreater Melbourne (Metropolitan), VIC

Inefficient & over charging Brivis Technician.

published
Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis

Kosdim

KosdimAU

  • 3 reviews
  • 1 like

Can customer service get any worse?

published

My heater broke down after 2 years. Not very reliable but these things happen, right?
Try getting the guy to fix it???? Think twice. You re going to have to wait endless hours on hold and learn by heart the same ad they have over and over. We have a job too and we cant be on the phone for ours.
Dont even bother about making online booking. It has been a week and i m still waiting for someone to call me. I called their head office directly and they told me they are going to send an email to the support center. Right...
I m pretty sure they will probably charge me a "call out fee" on top to fix the heater that is under warranty.
Never again with these guys.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis

Elvin T.

Elvin T.Greater Melbourne (Outer), VIC

Bad Ducted heating System -

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationWas organised by the builder,
See all answers
1 comment
Brivis
Rinnai A.Brivis

Radha

RadhaGreater Melbourne (Outer), VIC

  • 2 reviews

Hopeless Dual ducted system stopped working under a month of operation during winter.

published

Builder installed Brivis 17kw dualsystem in my new house occupied in April2019, setup auto mode in first week of June 2019, on 28th June 2019, Friday sends cold air and on checking the display says some error code. Machine that failed under a month, still waiting to hear about service after registering online through Dealer.no weekend service for this dirty hopeless products which must have 24x7 support.

Customer Service
Store LocationExecutive cooling
3 comments
Brivis
Rinnai A.Brivis
Radha
Radha
Brivis
Rinnai A.Brivis
Brigette

BrigetteGreater Melbourne (Outer), VIC

Don't buy a brivis heater! Unreliable product and terrible customer service

published

After 4 years of using a brivis heater we have spent thousands on service calls and replaced the starter motor twice. It has now faulted again only months after replacing the starter motor and not working at all. Very frustrating. We have also found the service very unsatisfactory.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis

Stay away from Brivis

published

In 2014 I replaced my old Brivis Buffalo ducted heating unit that lasted 30 years with a new Brivis BMAX BH28E. I assumed the new unit would perform and last as long as the old unit but Brivis has been replacing the motherboard every year whilst the unit was under warranty. The warranty has since expired and I am now being told I have to pay $800 to replace the motherboard. I expect this unit has a permanent fault that Brivis will not acknowledge and I recommend that anyone wanting a ducted heating system to stay away from Brivis.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrivis
See all answers
1 comment
Brivis
Rinnai A.Brivis

Richard

RichardGreater Melbourne (Outer), VIC

  • 3 reviews

30 years without a breakdown

published

I have just put in a new brother's buffalo ducted heating unit after our old one broke down after 30 years without giving us any trouble at all I hope this new one will be as good it sure is a lot more powerful

Product Quality
1 comment
Brivis
Rinnai A.Brivis

Rohit

RohitGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 9 likes

Extremely Poor Customer Service

published

I have a Refrigerated Cooling and Ducted Heating system that was installed in Feb/March 2017. The unit is still under warranty and need a repair.
I called Brivis on 7th May 2019 and was provided a Case Number ( # 5006F00002E7A6M) and I was advised within 48 Hours someone should get back to me. Since then I haved called them 3 times and was advised due to large number of complaints we were not unable to get a techinician.
Today is 17th May 2019, I called them again and I was advised due to system issue the job was lost and now I am back in the queue.

Have spend approx 18K on the unit and now this is the service. I have 2 small kids and we are living without heating.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarlisle Homes
See all answers
1 comment
Brivis
Rinnai A.Brivis

Hi Rohit, we're sorry to hear about this and have sent a private message to discuss the matter further.

Thanks,
Rinnai Australia


If I could give less than this I would

published
Product Quality
Customer Service
1 comment
Brivis
Rinnai A.Brivis

Lasted one winter

published

We built a new home and didn't get a say in who supplied the heater. It's lasted one winter and the fan has already broken. We were told to get the installer to look at it, but brivis didn't believe them and made us wait another 2 weeks for another contractor to look at it. Submitted a complaint about the fact we have now been without heating 4 weeks, no response from brivis. They clearly don't care about service or honouring their warranty

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis

Page 1 of 6

Questions & Answers

Praveen K.

Praveen K.asked

Does Brivis DualComfort ICE needs 3 phase electricity? Will it work in Single Phase?

2 answers
Brivis
Rinnai A.Brivis

Hi Praveen K,

The electricity requirement is dependent on the unit, Brivis DualComfort ICE units only require single phase electricity up to 17kw. However the 18kw and 22kw Brivis DualComfort ICE units require 3 phase electricity.

Thanks,
Rinnai Australia

Praveen K.
Praveen K.

Makes sense. Thanks for the quick response:)


con

conasked

where is the brivis bx320 model made in? which country?

1 answer
Brivis
Rinnai A.Brivis

Hi Con,

Thanks for your question, the Brivis BX320 is made in Australia.

Thanks,
Rinnai Australia


hao l.

hao l.asked

Hi my Brivis duct heating fan not working any one know how much it cost to fix it

4 answers
Jocelyn
Jocelyn

5k

Wabs
Wabs

Try finding an authorised Brivis service agent, in your area. It will be much cheaper than Brivis.

Teresa R.
Teresa R.

If it is still within warranty period then brivis but their customer service is very poor. You may need to be pushy and contact Consumer Affairs Vic if brivis don't help
If not within warranty then use a licensed repairer and avoid Brivis


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