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Brivis
1.5 from 112 reviews

Reviews

(10)
(4)
(1)
(3)
(94)
  • Product Quality
    1.8 (28)
  • Return Claim MadeYes (1) · No (23)
  • Customer Service
    1.8 (27)

Reviewer Photos & Videos

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SPN

SPNGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Thank you!!!

published

I wanted to say thank you so so much for your very quick and efficient service. My air con is now fixed and the technicians you sent were fabulous, friendly and so very polite. Both my husband and myself and extremely happy.

Customer Service
1 comment
Brivis
Rinnai A.Brivis
Patricia

PatriciaGreater Melbourne (Metropolitan), VIC

Terrific service from Brivis

published

Two days before the 43 degree day in Melbourne our cooler not working. I rang Brivis on the Sunday expecting to here no one back at work till New Year but was answered by a very helpful woman promising to have some one contact me with 24 hours. Service man Morgan arrived on time and quickly set about advising us on options. Day after New Year he installed our new cooler. Again on time and very polite. Unbelievable service, all done in a blink of the eye. The model from Brivis is a Promina 36 is perfect for our townhouse. More than thanks given the summer we are having. Q

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThrough Brivis direct
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1 comment
Brivis
Rinnai A.Brivis
David A.

David A.Gordon 2906, ACT

  • Verified customer

Best Investment For Summer That We Have Ever Made Since 1999

published

We bought a Brivis Contour L30 Evap. cooler in October 1999. We have used it every summer for the past 20 years and have had it serviced regularly. We are about to have just the unit on the roof replaced, as the ducts etc. are still in very good condition. Hopefully we can get this installed before the hot weather starts. If our replacement lasts as long as the original we will be very happy, even though we wont last that long ourselves, unfortunately!. We can definitely recommend Brivis coolers considering our experience with this make, so far.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSinclair Heating & Cooling in 1999 - (Brian Sinclair retired several years ago)
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1 comment
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excellent customer service

published

i installed brivis heating with add on cooling in march this year and had issues with heating peak winter waited 2 days for a technician to come and it was all fixed, again recently had problems with cooling and brivis organised a technicians same day and it was all fixed. iam pleased with their service so far. I think every brand has its pros and cons but its the customer service which makes a big difference and brivis has excellent customer service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrivis
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1 comment
Brivis
Rinnai A.Brivis
Michael Duggan

Michael DugganGreater Melbourne (Metropolitan), VIC

  • 16 reviews

Thanks for getting in touch, we're sorry to hear of your experience.

published

New Brivis SP530IXA unit. Purchased this year. Fan will not switch off and the instructions for the touch are pretty vague on FAQ. Heating unit worked fine so far. Lets see how things turn out and if they get fixed... generally speaking not happy about needing to chase up stuff that fails so soon into its life

Customer Service
Product Quality
Return Claim MadeNo
Store Locationcarter grange
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1 comment
Brivis
Rinnai A.Brivis
Pam

PamVictoria

Happy customer

published

I have had a Brivis heating and refrigerated cooling for 5 yrs now. One of the ducts came lose n yes i waited a week for someone to come but it was fix with no charge. My mother board blew up n it was fix as it was still in warranty again it took a couple of weeks but it was done. Customer service was great. I have been a happy customer.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
Suzan

Suzan

  • 6 reviews

Stay away from Brivis and ColbyCool Cooling & Heating

published
  • +9
Customer Service
Product Quality
Store LocationColbycool Heating & Air Conditioning
3 comments
Brivis
Rinnai A.Brivis
Suzan
Suzan
Suzan
Suzan
Savvy shopper

Savvy shopperAdelaide

  • 7 reviews
  • 5 likes

Brivis, Rinnai, shoddy product, shoddy business practice

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
kieranrdblack

kieranrdblackAU

  • 15 reviews

Breaks just after warranty

published

Brivis has short warranty periods for a reason. The parts are clearly designed to fail, and when they do, don't expect Brivis to take responsibility. I waited less than a minute to talk to the Sales team but over half an hour to talk to the service team. That should tell you everything you need to know about Brivis.

Customer Service
Product Quality
1 comment
Brivis
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Rhys

RhysCentral Highlands and Goldfields, VIC

  • 2 reviews

Worst purchase ever

published

I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. Having waited on the phone for srvice only to find not one of the three people I spoke to knew what a P4 error was, I had to Google it to find out and tell them. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. As of today and after five weeks unit still doesn't work, and no Brivis technitian who I phoned to come out and check has been in contact with me.
After reading all the comments here I guess I'm stuck with an expensive piece of shit.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPurchased through builder
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1 comment
Brivis
Rinnai A.Brivis
Margaret

MargaretGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Terrible service, do not use Brivis

published
Return Claim MadeNo
2 comments
Brivis
Rinnai A.Brivis
Margaret
Margaret
Adam

Adam

  • 2 reviews

The worst

published

Worst customer service I have ever experienced. Tried to have a fault looked at and told 6 weeks...really, it's the middle of winter and I'm told "sorry just the way it is"

Customer Service
Product Quality
Return Claim MadeNo
Store LocationACT
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1 comment
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Andy N

Andy NGreater Melbourne (Outer), VIC

Worst service ever

published

I called in to book the service for the ducted heating as there’s water leaking from it. They always promised they would get someone to call back and arrange the visit. I had to call them back to follow up as nobody ever called. They promised again and of course nobody ever called again.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
Joanne

JoanneGreater Melbourne (Metropolitan), VIC

Defective product, recommend not to buy

published
Customer Service
Product Quality
2 comments
Brivis
Rinnai A.Brivis
Joanne
Joanne

Bad experience

published

Terrible experience. My heater broke down in the freezing melbourne weather. I waited on the phone on a queue for ages asked for a call back then transferred to another line, hung up on. Finally got through and tried to book a call out to check my heater and was told it would take at least a week. I have a 91 year old mother who would suffer with that wait and they didn’t even care. Just wanted to tell me how much it would cost for just the call out. So disgusting and disappointing

Customer Service
Return Claim MadeNo
1 comment
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Kerry

KerryWestern District, VIC

Brivis HX30EN Heater Faults

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
Jane Krause

Jane KrauseGreater Melbourne (Metropolitan), VIC

Inefficient & over charging Brivis Technician.

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
Kosdim

KosdimAU

  • 3 reviews
  • 1 like

Can customer service get any worse?

published

My heater broke down after 2 years. Not very reliable but these things happen, right?
Try getting the guy to fix it???? Think twice. You re going to have to wait endless hours on hold and learn by heart the same ad they have over and over. We have a job too and we cant be on the phone for ours.
Dont even bother about making online booking. It has been a week and i m still waiting for someone to call me. I called their head office directly and they told me they are going to send an email to the support center. Right...
I m pretty sure they will probably charge me a "call out fee" on top to fix the heater that is under warranty.
Never again with these guys.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Brivis
Rinnai A.Brivis
Elvin T.

Elvin T.Greater Melbourne (Outer), VIC

Bad Ducted heating System -

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationWas organised by the builder,
See all answers
1 comment
Brivis
Rinnai A.Brivis
Radha

RadhaGreater Melbourne (Outer), VIC

  • 2 reviews

Hopeless Dual ducted system stopped working under a month of operation during winter.

published

Builder installed Brivis 17kw dualsystem in my new house occupied in April2019, setup auto mode in first week of June 2019, on 28th June 2019, Friday sends cold air and on checking the display says some error code. Machine that failed under a month, still waiting to hear about service after registering online through Dealer.no weekend service for this dirty hopeless products which must have 24x7 support.

Customer Service
Store LocationExecutive cooling
3 comments
Brivis
Rinnai A.Brivis
Radha
Radha
Brivis
Rinnai A.Brivis
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Questions & Answers

gwyther

gwytherasked

2 year old brivis buffalo broken down for second time. Anyone know if there is an issue with these?

1 answer
Brivis
Rinnai A.Brivis

Hi gwyther,

Thank you for the question, we would recommend booking a service call. Please refer to our website with the following link: https://www.rinnai.com.au/support-resources/online-service-booking

Thanks,
Rinnai Australia

Troy K.

Troy K.asked

Im getting an error code 58 on my Brivis NC3, which doesnt appear in the manual. Does that require a technician ?

1 answer
Brivis
Rinnai A.Brivis

Hi Troy,

This error code relates to either the Vacuum switch or a condensate problem. We would recommend contacting our technical team on 1300 555 545 option 3 and they may be able to help or arrange for a service call.

Thanks
Rinnai Australia

Jan

Janasked

What is the expected kwh usage when operating the Ice add on ducted refrigerated unit?

1 answer
Brivis
Rinnai A.Brivis

Hi Jan,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

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