Brivis

Satisfaction with call-out – Delighted with Rinnai service on our Brivis gas ducted heater. The unit had an intermittent fault coming on with no demand placed. The heater is still under warranty and Rinnai subsequently replaced the manual thermostat, inspected and tested all wiring. As a result there was no charge being covered by warranty. My personal thanks to Rinnai. Show reply

Great communication and Service – Our Brivis integrated AC failed after4.5 years.it was diagnosed by 1st Care as a circuit board failure. This was replaced,under warranty, within a few days as it had to be ordered in. From reception through technician, we received constant communication about the status/progress of our part which was very much appreciated as my wife has a health… Read more ·  1

condition which is aggravated by high temperatures. The part was installed and the system was functioning again. The technician Tom went out of his was to ensure our system was only down for the minimum of time. A big thank you to 1st Care team.

Excellent service – Rang for replacement parts for Brivis evaporative Cooler under warranty after recommendtion from from Blain-Air at their routine service, I contacted Rinnai and the following day service person from Gastek came. Didn't expect such a quick response. Noah arrived on time, fixed things and was very polite and efficient and checked everything before he went. Excellent service! Show reply

Worst service ever! – I truly believe their service doesn’t even deserve a single star. My air conditioner broke down, so I booked a repair service through their official website. Initially, a technician came to inspect it and mentioned that a part needed to be replaced, he will contact me and send me the quote very shortly. However, after that, there was no follow-up… Read more

or any response at all.

I’ve emailed their customer service countless times, and every time they assured me that someone would get back to me with a quote right away, but not once did anyone actually contact me. My family and I have endured an unbearably hot summer, and the air conditioner is still not fixed. This is just so frustrating! I chose them for the repair service, thinking that an official store would provide the best service, but clearly, I was wrong.

Going Backwards – Soooo disappointing. The unit doesn't have the ability to run the zones individually - which is what we wanted so as not to have to heat the whole house. We have to have 2 of the zones running at any given time. Also, the fan is not adjustable while the unit is running. With our old heater, we could have the fan on high to warm the place and… Read more

then turn it down to low to maintain a comfortable level. The new unit is effectively high speed only and then turns itself off. When the temp drops, it comes back onto high speed again - that's crazy! Finally, the installer (Bluegasco), was hopeless. Rinnai needs to have better trained technicians authorised to install their products. Jackson from 1stCare was excellent - fixed all the zoning problems and connected the Rinnai App - which the installer had no idea about.

Look for another brand than Brivis Ducted Heating Unit – I’m not sure that my current experience with this company warrants even 1 star. In May last year I had a new Brivis Ducted Heating unit installed (BX520). After calling the company customer service to have the unit looked at under warranty as it has only been installed 10 months ago, the lady continually pointed out to me on the phone that the fix… Read more

may not be under warranty. The unit would not turn on at all. My installer looked at it to make sure it was not an installer problem even though it was working fine last winter and told me it was blocked injectors. The tech came today and advised me that the problem was “a tiny spider web in the injector”, obviously I could not see this at all. Of course this was not covered by warranty. The tech also advised there was not another spider or web anywhere in or around the unit. It is a unit that is situated outside for goodness sake. I went with Brivis as I had previously had a Brivis Buffalo 85 for 35-40 years which apart from a couple of parts needing replacing worked exceptionally well. I believe Rinnai/Brivis are trading on the excellent name of these older units to sell what is now a piece of junk. I feel for the service people that have to deal with the many disgruntled customers that purchase these dodgy products. What would Rinnai/Brivis suggest to stop this happening again. IF LOOKING FOR DUCTED HEATING DO NOT PURCHASE THIS BRAND.

Our Rinnai B16 was heating the water then going cold within a few seconds. It was 5 years old and Rinnai Technician Graham Owen went above and beyond to get our unit up and running properly with no charge to us. We could not be more satisfied with his outstanding service. Show reply

Service man prompt and trustworthy, my only issue being the length of time from problem being reported until problem fixed, however I appreciate the demand for service at this time of year would be significant Show reply

Booking was confirmed in a timely manner and technician Jarrod fixed problem efficiently and provided open and honest feedback regarding condition of unit. Would highly recommend company to family and friends. Show reply

Serve air conditioner – The service I had done on my air conditioning unit outside which feeds into a combination gas heating and cooling ducted system was done by Rini. The technician that came to do the work was polite knew what he was doing, came with all the right technical equipment and did everything that was expected of him. Good serve by a guy who was lovely to… Read more ·  1

speak with and we had good conversations of a likeness background. Very hard to find people like him, very far and few between. Good job very happy with his work Burkey

Friendly, fast, fastidious and fantastic !! – I phoned Brivis to make a time to have our Gas Ducted Heating system serviced. Sophie took details and I was advised that a technician would be in contact to make a suitable time for the service. Less than three hours later, I was advised that a technician was available and if suitable, could call in that afternoon. One hour later Kyle arrived.… Read more ·  1

Very courteous, pleasant and professional. Excellent service ....... Kyle also passed on good information about the warranty. The service received was outstanding and I would certainly recommend this company .

Mr Happy – We had a problem with our ducted heating called Rinnai to make a booking for someone to come out have a look at it. well, the lady that i got on the phone was so helpful she booked it in so easy we were given a date which was great, then the night before we got a call from the service man to say what time he would be there tomorrow, next day he… Read more ·  1

was there on time and fixed the problem and went over the hole unit which was great, he did a fantastic job and a great person to deal with. Thanks again guys great job.

Great work tradesman – I was very happy with the person who work on the heater. It was genuine work without trying to overcharge opportunistically which some of the others do. Very impressed and professional and courteous job. Bri is has been used by our our home for a long time and all it needs is regular servicing. Show details ·  1

Longevity of the system needs to be considered when purchasing item over $12000 – Paid $12,500 8 years ago for duel gas heating and refrigerated air-conditioning system. Motor stopped working then replaced then blew up again yesterday. Instead of getting techs to continue investigate the issue I'm just going to replace It. In the end I will save money Worked well in that time but will be pricing other systems not BRIVIS to… Read more

replace it. Hopefully Thousands of dollars can last a bit longer Update $1600 repair cost in the end. Apparently a well known board fault that plagues this model/system.

Warranty Claim – Rinnai system of lodging an electronic warranty claim is somewhat challenging for people around my age; however, when I rang the lady couldn’t have been more helpful and made it easy for me. Show details ·  1

Absolute junk product nothing but trouble – I regret ever purchasing this system. Had it installed around 2011 and nothing but trouble. Continually have to go through complex re set procedure after Avery power outage. This involves removing wall controller which is stiff and re installing it while holding two buttons in...almost impossible if you have arthritis....this is not supposed to… Read more

happen according to Brivis but Web is full of similar complaints. Of course they've never re called or remediated it. I've removed and replaced wall controller so many times now clips are broken. Their customer service people are nice ..talk you through it..but you know what...people who pay good money fir an Australian made system ABSOLUTELY SHOULD NOT HAVE TO GO THTOUGH THUS NONSENSE EVERY TIME POWER GOES OUT....ACCC SHOULD INVEDTIGATE THIS. I'm so sick of the faults with this system.. that now has some other fault ..no error code..just won't ignite....stopped working no idea why I'm going to have it removed to the tip where it belongs IT HAS NEVER WORKED PROPERLY..IS TOO COMPLEX AND HAS BEEN UNSATISFACTORY SINCE INSTALLATION..Zone's dropping out...re sets after power outages.. complex difficult to program..flimsy controller that is impossible to remove for reset..clips now broken because of multitude of resets..plastic door on controller broke first week of use..it is not what they marketed to me. It's junk frankly. I will never ever buy a Brivis product of any type ever again. I would have been better off going hydronic or electric ...or choosing another manufacturer. Frank sealey. this product is shameful. My mum has an old buffalo and it was great and simple. This modern junk you're selling will be your demise.

Brivis StarPro Plus MX30 ducted heating with ducted reverse cycle air conditioning – For the past 13 years, I have been the owner of the Brivis StarPro Plus MX30 ducted heating system equipped with ducted reverse cycle air conditioning. Throughout this extended period, I've encountered the need to replace the main Brivis PCB Board on three separate occasions, each replacement incurring a cost of approximately $1,000. On the last… Read more

PCB board failure I also replaced the transformer to eliminate this as a potential course of PCB board failure and now again less than 12 months later the PCB board requires replacing as it’s not communicating with the air conditioning unit. The frequency and expense of these replacements for a vital component of the Brivis heating and cooling system are, in my opinion, unacceptably high. What raises significant concern is that the fuse, designed to safeguard the PCB Board from electrical damage, has consistently remained intact during these incidents, indicating a systemic flaw in the design or manufacturing of this component.

Presently, I find myself facing the unfortunate necessity of replacing the PCB Board for the fourth time. However, the recent advice from Brivis repair representatives recommends not only replacing the PCB Board but investing in an entirely new gas ducted heater unit to secure a 5-year warranty. This suggestion implies a lack of confidence in the longevity and reliability of their product. It seems that the warranty is being used to compensate for inherent shortcomings in the durability and performance of Brivis products.

In a recent conversation with Brivis customer service team, I raised my poor history of having to replace the PCB Board and their excuse was that they do not manufacture the PCB Boards. While I acknowledge that certain components may come from suppliers, it remains Brivis' responsibility to incorporate reliable components into their systems. The recurring failures of the PCB Board have led me to question the overall quality and durability of Brivis heating and cooling units.

Thirteen years ago, when I invested in a Brivis branded product, I believed it to be a wise decision. However, my current sentiment is quite the opposite. I expected a higher standard of reliability and performance from a reputable brand like Brivis. The consistent inconvenience, financial burden, and a diminished confidence in the durability of their system have left me profoundly dissatisfied. Consequently, I would advise others to steer clear of the Brivis StarPro Plus MX30 ducted heating with ducted reverse cycle air conditioning and spare themselves both financial strain and ongoing issues.

Customer service was terrible – Omg I just called this company a few minutes ago to enquire about servicing my heating and cooling unit. I really do hope that their phone calls are recorded coz I ended up hanging up coz I couldn't stand the bad customer service of the lady I spoke to. If they get to listen to the phone call, I started nice, introducing myself and asked how she… Read more

is.. and if you listen to the rest of the conversation, I just couldn't stand how they have a person like that to answer their phone calls! I'm just saying, maybe dont fire her but at least give her some proper training at least... she's the first point of contact and there's a big possibility that the company could lose potential customers from her very poor customer service over the phone I'd love to have my unit serviced by them since my unit is a Brivis but encounters like that just puts me off

Perfect service for a Brivis gas heater installed 5 years ago – I hardly ever write reviews, however I have to say that I am extremely happy with my Brivis gas heater (installed 5 years ago) and the customer service I received from D&N Plumbing Services in Sydney last week. I was on holidays and when I came back the heater wasn't working. The phone service was excellent. The technician Jillian came in two days… Read more ·  4

and was great explaining in detail what had happened and how to solve it so I wouldn't have to call the service again. Best of all, even though the guarantee had expired a couple of weeks ago, they didn't charge me. Thank you for your great service and empathy.

Worst heater – I had SP421 installed in 2016. It failed 3 or 4 times in last 7 years. It broke down again in June 2023, few days after warranty expired. The technician spent few hours and charged me about $700 to fix it on June 27. But it broke down once again on July 17. Do not buy anything from Brivis!

Service – The young man who serviced our heater was very polite and helpful. However I thought that someone was coming to service the whole Brivis system including the cooling system. Show reply

Brivis call out for the same fault error code 54 – I booked a service call in November 2022 for a error code 54 the technician came out replaced some parts and charged $350 and said the system is now functioning well and no problems with it. April 12 2023 the ducted system stopped working with the same error code 54. This time they charged $690 and changed the mother board and charged a labour… Read more ·  1

fee He changed the mother board because he thinks that's the problem I was happy to pay for the part but not the labour cost.as I believe we have the same fault Not good enough not to be heard by brivis/rinnai My system was installed in July 2015 Brivis contacted me a few weeks ago and resolved my issue it was handled professionally And I just noticed I received a refund of the service fee Thank you for taking the time to resolve my issue

Rinna Heater Service – Rinnai offered outstanding service, when my gas heater needed a new part under Warranty. They installed an upgraded thermostat at the same time, for free. Excellent customer service by administration & service technicians, which was greatly appreciated. I would highly recommend this company. Show reply

Our experience getting our Brivis heating running again – The service man from Brivis, Hugh, was outstanding. He fixed our problem very efficiently and knew the product well. He was also very considerate and thoughtful. Show details ·  1

Rinnai Rpair – Service was very good. Came when they said aand did what they promised. Took a lot longer overall than eas necessary but all now fixed. Good people to deal with Show details ·  1

Thanks to Jay from Rinnai – Thanks to Jay from Rinnai who was able to service my air con units and get them working properly and who also followed up with my request for new remote controls. Jay knew what he was doing and was very polite and efficient. Thank you. Show reply