Reviewer Photos & Videos
Terrific service from Brivis
Two days before the 43 degree day in Melbourne our cooler not working. I rang Brivis on the Sunday expecting to here no one back at work till New Year but was answered by a very helpful woman promising to have some one contact me with 24 hours. Service man Morgan arrived on time and quickly set about advising us on options. Day after New Year he installed our new cooler. Again on time and very polite. Unbelievable service, all done in a blink of the eye. The model from Brivis is a Promina 36 is perfect for our townhouse. More than thanks given the summer we are having. Q
- Verified customer
Best Investment For Summer That We Have Ever Made Since 1999
We bought a Brivis Contour L30 Evap. cooler in October 1999. We have used it every summer for the past 20 years and have had it serviced regularly. We are about to have just the unit on the roof replaced, as the ducts etc. are still in very good condition. Hopefully we can get this installed before the hot weather starts. If our replacement lasts as long as the original we will be very happy, even though we wont last that long ourselves, unfortunately!. We can definitely recommend Brivis coolers considering our experience with this make, so far.
excellent customer service
i installed brivis heating with add on cooling in march this year and had issues with heating peak winter waited 2 days for a technician to come and it was all fixed, again recently had problems with cooling and brivis organised a technicians same day and it was all fixed. iam pleased with their service so far. I think every brand has its pros and cons but its the customer service which makes a big difference and brivis has excellent customer service
Thanks for getting in touch, we're sorry to hear of your experience.
New Brivis SP530IXA unit. Purchased this year. Fan will not switch off and the instructions for the touch are pretty vague on FAQ. Heating unit worked fine so far. Lets see how things turn out and if they get fixed... generally speaking not happy about needing to chase up stuff that fails so soon into its life
I have had a Brivis heating and refrigerated cooling for 5 yrs now. One of the ducts came lose n yes i waited a week for someone to come but it was fix with no charge. My mother board blew up n it was fix as it was still in warranty again it took a couple of weeks but it was done. Customer service was great. I have been a happy customer.
Stay away from Brivis and ColbyCool Cooling & Heating
I bought a Brivis L76 evaporative cooler through ColbyCool because they highlight that they are specially trained by Brivis.
Colby Cool came in a van with the cooler in the back in pieces and ladders stacked on top of it.
The installers were rough & lazy and dragged it on the ground instead of lifting it.
They finally leave and we turn it on to find it doesn’t cool properly.
I contacted Brivis but they told me that it wasn't their problem. I ask to speak to a manager, instead they laughed and hung up on me.
Brivis managers wrote a letter for an...
Brivis, Rinnai, shoddy product, shoddy business practice
Wanted Brivis evap cooler serviced before I used it - just moved in to new home. Friday tech attended. Only fan working. $1,100 -$1,400 to repair. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. Will refund cost of service if I sign up for a new one within 24 hours!
1. Tried to phone Rinnai later same day. Hung up after 30 mins on hold. If this is the "service" offered for sales, I believe others complaints about warranty problems not being addressed.
2. Unit only 13 years old. Neighbour told me pr...
Breaks just after warranty
Brivis has short warranty periods for a reason. The parts are clearly designed to fail, and when they do, don't expect Brivis to take responsibility. I waited less than a minute to talk to the Sales team but over half an hour to talk to the service team. That should tell you everything you need to know about Brivis.
Worst purchase ever
I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. Having waited on the phone for srvice only to find not one of the three people I spoke to knew what a P4 error was, I had to Google it to find out and tell them. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. As of today and after five weeks unit still doesn't work, and no Brivis technitian who I phoned to come out and check has been in contact with me.
After reading all the comments here I guess I'm stuck with an expensive piece of shit.
Terrible service, do not use Brivis
I rang on 5/8 am as I had no heating in the house at all and as a pensioner and in my house all the time I was very cold. I was told it would be booked as a priority and that I would be rung with a time, when I asked for a time or a phone call that day I was told that she couldn’t make a time and someone would ring. Why a company would have someone taking call for a service who doesn’t have access to servicemen’s schedules is extremely puzzling. A message was left on my phone on 9/8 saying someone would come on 13/8 so over a week later. When I...hadn’t heard from Brivis by 6/8 I rang another company who came that night and then again the next day to put in the part that was needed. So Brivis too late by a week. I would suggest that there are many more companies who do actually want your business. I would never ring Brivis again, perhaps Brivis you need to look at your business and training.
Worst service ever
I called in to book the service for the ducted heating as there’s water leaking from it. They always promised they would get someone to call back and arrange the visit. I had to call them back to follow up as nobody ever called. They promised again and of course nobody ever called again.
Defective product, recommend not to buy
We own a Brivis ducted heater. Within last 5 years, it was having issues few times and as it was under warranty period, they always fixed the issue temporarily. Now we have just passed the 5 yrs. Heater is giving same problems again that was fixed during the warranty period. We made a call and had the heater serviced and the technician said it could be an issue with the heater exchanger. For all that it costed us $500 including service call. Then the heater stopped working again after few weeks. The technician came and charged us $300 for the s...ervice call today and mentioned that we will have to replace the motor. Looks like we will spend this year over $1000 just to get the heater working as it is the cold weather here in Melbourne. Sadly we are spending money to get fixed for a defective unit installed by Brivis in the first place. We have decided to make a complaint about this to consumer affairs VIC. Do not buy this product as it is a waste of money and time.
Terrible experience. My heater broke down in the freezing melbourne weather. I waited on the phone on a queue for ages asked for a call back then transferred to another line, hung up on. Finally got through and tried to book a call out to check my heater and was told it would take at least a week. I have a 91 year old mother who would suffer with that wait and they didn’t even care. Just wanted to tell me how much it would cost for just the call out. So disgusting and disappointing
Brivis HX30EN Heater Faults
October 2012 a new Brivis HX30En (S/no 965003 DOM 17/07/12) external heating unit was installed replacing a 25+ year Vulcan unit: purchased from and installed by local supplier: within 1 week the unit failed: subsequently fixed by local supplier, who incidentally sent an invoice as they are not the warranty repair agents - didn't pay it!) From this point on, over the ensuing 7 year period the unit has repeatedly failed (around 10 or more service calls) with various errors being recorded, these errors point to main electronic board failure/s - 1...board has been replaced U/W but ensuing visits to reset electronics have been chargeable and been paid to local Brivis service agent! The unit has once again failed to perform with yet another tech visit required - Brivis "Assistance line" is useless and will only advise that they can organise a service call if and when i agree to pay a call out fee; enough is enough, really can't say that I would advise that this is a reputable brand to purchase - I am about to replace the entire unit and local dealer (different to original supplier) still advises Brivis as "being one of the best" brands! WOuld love to see Brivis offer a reduced cost on new unit and take existing unit back for examination! Over to you Brivis for comments!
Inefficient & over charging Brivis Technician.
I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. So I do I wasn’t very happy with that & he said that he was going to come back & finish the job off anyway I have just had a another Technician come to my parents place & they have told me that it’s not even worth serving the unit & have quoted me $2,75 fully installed. So ...Obviously the Brivis Technician was a dodgy one & it just goes to show you that you need to be on the look out for bad tradesmen. From a not very happy customer & I definitely wouldn’t recommend him to anyone.
Can customer service get any worse?
My heater broke down after 2 years. Not very reliable but these things happen, right?
Try getting the guy to fix it???? Think twice. You re going to have to wait endless hours on hold and learn by heart the same ad they have over and over. We have a job too and we cant be on the phone for ours.
Dont even bother about making online booking. It has been a week and i m still waiting for someone to call me. I called their head office directly and they told me they are going to send an email to the support center. Right...
I m pretty sure they will probably charge me a "call out fee" on top to fix the heater that is under warranty.
Never again with these guys.
Bad Ducted heating System -
My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. We moved in this house on 1st May 2014, the house was built brand new and the heater was included part of the house package built by the Henley Art. I have few neighbors and friends told me, also I did some researched on the internet. Looks like i am not the one having the same issue for the Brivis heater, it breakdown just after the warranty period, for me i paid AUD12K something to installed the refrigeration and heating system (dual ducted s...ystem), and it only last for 5 years time? This is NOT acceptable, as we only use 3-4 months a year during winter time, we only turn the heater during early morning and evening (we turn off when off to work and go to bed at night), by calculating the hours being use for this heater, no more than 1500 hours through this 5 years (we do not turn on everyday, only the room temperature below 13 degree), for a $12K system like this only worth for 5 years, it is just a bad product. I have booked the service call and the technician can only come to assess the heater on 8/7/19. If the unit is out of warranty, i need to pay few hundred or thousand fix it. This is the crap product i had ever seen in my life (i am sorry for my words) for a $12K system. Also the whole family is now suffering in the cold weather without the heater, because of busy period plus the technician don't work after 3pm and weekend (also i need to take a day off and staying in my house whole day to wait the technician to call me on the day). What a good service for this. If i am telling lie here, i don't think you can see many negative feedback here right. If I get charge for the repair this time I will put in a complaint to ACCC/ Victoria Consumer affairs for this product even thought i dont get anything back.
Hopeless Dual ducted system stopped working under a month of operation during winter.
Builder installed Brivis 17kw dualsystem in my new house occupied in April2019, setup auto mode in first week of June 2019, on 28th June 2019, Friday sends cold air and on checking the display says some error code. Machine that failed under a month, still waiting to hear about service after registering online through Dealer.no weekend service for this dirty hopeless products which must have 24x7 support.
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Questions & Answers
Brivis Refrigerated Cooling... as per Sarah's question above
My cooling is on (snowman symbol on) and yet the rooms are still 26 degrees even though my cooling is set on 18, it's so hot, why????
Also, why does the condenser keeps on stopping while on cooling mode? Sometimes it stops for a few minutes.
Thank you for your question.
We recommend contacting our Technical Department to discuss this matter further. They can be reached on
1300 555 545 (Option 3).
We have the Ice add on refrigerated air conditioning. Worked wonderfully for 10 years now it (even after a service) seems to be hunting and not reaching desired temperature. Found Brivis less than helpful.
We have been in our (new house) for a year and 4 months. The Brivis evaporative cooler will now only work on fan. When set on cooling however, the fan stops , pre wetting continues Indefinitely with water draining down drainpipe continuosly and no fan or cooling happening at all. We have no documentation from builder. Would this be covered by warranty if we book a service call?
Thanks Trevor and Viola Henderson.
iam pretty sure the warranty would be more than a year plus, if u call them they should be able to tell you wether its still under warranty or not by the address or model number.
Thanks for the question Trevor and Viola. The evaporative cooler has a 5 year parts and labour warranty which covers manufacturing faults with the unit. We would recommend calling our technical help desk on 1300 274 847 who can run through some troubleshooting with you and advise if a service call is required.
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