Good taps but some accessories not good
We've got their taps throughout the house now. They perform fine and the looks are great. They are heavy good quality kit. Best of all these are manufactured locally here in Sydney, so we're supporting jobs. The City Stik taps, and Mahattan double kitchen tap look the part and add some glamour to the place.
Don't buy the toilet roll holder/double toilet roll holder that has the single arm sitting out. If you need a towel holder, buy one that has the bracket at both ends. They can still be cut to size.
The single bracket ones with a cantilever a...
This are the most beautiful period style tapware l have ever seen. I could not believe the quality of the product when it arrived. Spoke direct to Brodware for advice and they were so helpful. I absolutely love this product and Aussie owned to boot. Buy, buy, buy Aussie products people and keep companies like Brodware here. It's not just a brand, it's quality. If you can't afford it, save up or go without something else, you won't regret it.
- Verified customer
Ordered a bathroom set, including two customised mixers from Brodware based on the advice provided by Brodware's customer service; when delivered the customised mixers were different to what was discussed.
After 3 months of phone calls and emails both the retailer and myself have given up on trying to get Brodware to help sort out the problem. Brodware won't acknowledge that a mistake has been made far less offer some sort of solution.
The retailer has kindly refunded the cost of the mixers even though they are at no fault whatsoever.
I...'m now in a position where I have to source competitor products to replace the Brodware mixers leaving me with a mismatched bathroom set. Brodware tapware may look great and operate well but in my experience the lack of support is extremely disappointing and a deal breaker.
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