Exceptional products and customer service!
Do yourself and your home a favour with high quality, stylish tapware and fittings designed and produced to a very high standard here in Australia! We have four of the excellent Winslow series tapsets as well as a showerhead. Installed 2014 and the plumber then commented on how noticeable the quality of products is compared to cheap Chinese rubbish that is so commonly used. Just a couple of small issues 7 years later, one related to our use of tank water. All covered by warranty, quickly and without question or complication. Cannot fault this company nor its products.
Excellent longevity and customer service
Bought their Michelangelo range 4 years ago for a well-used bathroom and every single piece still looks perfect. The one small issue I had (well out of warranty) was replaced the next day, free of charge, posted to my door and with no questions asked. Admirable after sales service!
Good taps but some accessories not good
We've got their taps throughout the house now. They perform fine and the looks are great. They are heavy good quality kit. Best of all these are manufactured locally here in Sydney, so we're supporting jobs. The City Stik taps, and Mahattan double kitchen tap look the part and add some glamour to the place.
Don't buy the toilet roll holder/double toilet roll holder that has the single arm sitting out. If you need a towel holder, buy one that has the bracket at both ends. They can still be cut to size.
The single bracket ones with a cantilever a...
Find out how Brodware compares to other Bathroom Shops
Know better, choose better.
During our house renovation we purchased several of their products. Very happy with the quality and the range to choose from is great, covers all style choices. Worth the money and achieved the look we wanted!
This are the most beautiful period style tapware l have ever seen. I could not believe the quality of the product when it arrived. Spoke direct to Brodware for advice and they were so helpful. I absolutely love this product and Aussie owned to boot. Buy, buy, buy Aussie products people and keep companies like Brodware here. It's not just a brand, it's quality. If you can't afford it, save up or go without something else, you won't regret it.
Purchased Yokato products in brushed nickel for my bathroom renovation and couldn't be happier with how it looks! Beautiful design and high quality products that will stand the test of time.
Ordered a bathroom set, including two customised mixers from Brodware based on the advice provided by Brodware's customer service; when delivered the customised mixers were different to what was discussed.
After 3 months of phone calls and emails both the retailer and myself have given up on trying to get Brodware to help sort out the problem. Brodware won't acknowledge that a mistake has been made far less offer some sort of solution.
The retailer has kindly refunded the cost of the mixers even though they are at no fault whatsoever.
I...'m now in a position where I have to source competitor products to replace the Brodware mixers leaving me with a mismatched bathroom set. Brodware tapware may look great and operate well but in my experience the lack of support is extremely disappointing and a deal breaker.
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