Bubs Baby Shops

Awesome customer service at Tuggerah Store – Went into the Tuggerah store with a pram problem (bought from another store) and the ladies who served me were absolutely amazing. Rather than try to encourage me to buy a pram from them, they gave me honest advice and actually suggested I keep my current pram worth a few adjustments. They are more concerned about ensuring I received great service… Read more

than making a sale.

I will now buy all my baby products from three store - simply because the customer service was amazing. Highly recommend the Tuggerah store

Waiting, waiting, waiting – I wish I had looked at these reviews before I ordered as I would have gone somewhere else. I ordered a furniture package on the 28/5/17 and was told it would arrive in 4-6 weeks. I rang once 4 weeks had passed to check up on the order and was told someone would get back to me on the Monday. Apparently no one can check up on orders on a weekend. A… Read more

week had gone by and still no phone call. I called back and again was told someone would call me back. I finally received a phone call and was told my order would arrive in 2 weeks. It's been almost 7 weeks and I'm still waiting. I have received no email or phonecall to update me. If I want to find out anything, I have to be the one to contact them. I'm starting to worry that my order will not arrive in time. Not what you want for a first time mum.

Don't order from online – I placed an order almost 4 weeks ago and it turns out my item is not even in stock. I only found this out after emailing twice and writing on the bubs Facebook page as I did not receive a confirmation email so was left totally in the dark on the status of my order apart from money coming out of my account. It seems the store sells items without… Read more

having them and then expects the customer to wait inappropriate lengths of time to receive it. I would not have ordered the item from bubs if I knew I would be waiting this long. I have been advised it will still be almost another 2 weeks until I receive my item. I required the item sooner to take away with us for the baby. Totally unacceptable, terrible customer service and I am extremely unhappy.

great staff in warana store qld – I bought pram and furniture for my first born there and I am more than happy with my choice, the staff in the store was great and advised my everything. I will come back there for sure to buy the rest of the equipment for my baby.  Show reply

Customer service – A visit to Buber at the fortitude valley store left my husband and I extremely statifsfied and happy with the level of service and efforts Kia went to on the day we were there. We spent a hour with her going through prams baby car seats etc and she was out of this world with the knowledge she had and could help us think as new parents to be, to… Read more ·  1

make our life easy and baby safe.

She just was incredible and we will be back to finalise all our items with her.

Very considerate staff – I am pregnant with my third child and only needed a few things, one being a car seat. I kind of had an idea of which car seat I wanted but still had a few questions. I had a wonderful lady from the Logan store run through everything with me and answer all my questions. I really appreciated the fact that she knew my budget and wasn't just trying to push me towards the more expensive seats as I have experienced elsewhere.  Show reply

Terrible online store, customer service and product availability – Set up my baby registry with these guys and when the time came for my baby shower, all but 3 items were out of stock. So pretty much everyone had to turn up without a gift. They couldn't advise on any type of delivery timeframe and i still have not received all the items. Beyond ridiculous and the funny thing is i was able to go to numerous other… Read more

baby stores and they had everything in stock. This has been a very disappointing experience and hasn't been sorted by bubs baby shops yet. Avoid!

Ordered Cot 3months ago, Went to collect to find out it hasn't been ordered.. Still waiting – We went into Bubs Baby Shop Logan for the first time in March 2017 as I'm expecting my first baby. The lady on that day was extremely nice & helpful and helped us find everything we wanted. We put a cot, change table, bath & car seat on layby that day. She said she has to order them as they are not in stock. My mother in law rang on the… Read more

start of April 2017 and paid everything in full and got told to come and collect everything soon as they don't normally hold stock for long periods of time.

Because we only have a small car I had to call my parents who live an hour away from Bubs Logan to come out to help pick up all the furniture (this involves my dad unloading his entire work van full of tools and then driving an hour there and back).

We got to Bubs Logan (start of May) only to find out nothing has actually come in and no one could tell me if they even ordered it in the first place and when it was coming, as it was the weekend and they simply didn't know..

We only got given a bath and a foam mat (for change table that we didn't even have) and a mattress (for a bed we didn't have). Also disappointed that i never got offered a choice of mattress for my cot, got given the very most basic $50 foam matt with no support.. The same brand sells nice innerspring mattresses and would of been happy to pay the little bit extra for a proper mattress if given the choice.. I know the mattress came as a package with the cot, but if you are going to invoice me $50 for it on my bill i might as well pay the extra for a better one..

I received a call from bubs the following work day to let me know my furniture won't be coming until end of May to Start Of June.. It's now the 8th of June and still no reply.... Luckily I started shopping in March, My baby is due in 3 months now and haven't been able to start on the baby's room at all, disappointed with the service there and won't be returning..

We also needed a chest of drawers but after the bad experience we decided to buy from Baby Bunting instead, They also didn't have any in stock, but within 2 weeks i got the call that it got shipped in from the company and had it at home hassle free... Word of advice, go to BABY BUNTING, don't go to BUBS!

Do not buy from here – I ordered a seat from here and still haven't had it delivered. First time I messaged there answer was they are delayed and how it does state allow up to 14 days to receive so I thought ok I'll wait a little longer. Why not Be honest then and say I could be waiting for a long time for the seat so I could refund and order from someone else! Now I'm… Read more

left with a newborn wanting to go out the house with no product I ordered a month ago. I emailed again and there response is there is still a delay... well why not email me and tell me that !!! Useless!!!!

Wonderful Customer Service!!! – My husband and I visited your Fortitude Valley store yesterday and were served by a wonderful young lady. Being pregnant with our first child, we have found this a very confusing time just with the pure amount of products available out there. Your staff member was so helpful and patient and answered our many, many questions with ease and… Read more ·  1

confidence.

We never realised how many varieties of prams, car seats and cots there were but after speaking with your staff member yesterday we feel confident in our choices and needless to say a lot more relaxed.

We did not feel as though this was just a sale, we felt as though this lady was genuinely interested in us and our journey. She was friendly, well presented and understood our needs. 

We will definitely be back to your store and will be recommending your store to all our family and friends.

I wish i have read the review before my order – I have similar experience to many other reviewer and wished I have checked the review before ordering from Bubs Baby Shop. Product was ordered on 29 Jan and has no sight of delivery whatsoever as of 20 March. After I have paid the money they contacted me and adviced that they have to wait for their supplier. Their price is higher than other… Read more

website but I ordered anyway because the item appeared to be "in stock" on their website and there was not any warning that there was waiting time. I cant help feeling being cheated. It was very disappointing experience. My baby has arrived without a mattress to sleep. My advice: DO NOT BUY FROM THIS WEBSITE!!!

Disorganised- Disappointing- Disreputable – Typically, I wouldn't spend my time writing reviews- and particularly not bad reviews. It's not in my character. However, I find my experience with this company far too negative to ignore. I only wish I read the abundance of disconcerting reviews before I put my trust and money in Bubs Baby Shop. As a first-time expecting mother, the experience of… Read more

purchasing baby items for the first time is exciting. As I live rurally, I had no choice but to order online.

I ordered my items on the 28th of January, and it is now the 8th of March, with no end in sight. The mere swaddle I'm waiting on his still "out of stock" apparently. On holiday, I was able to physically go into a store and see if they could help- "No, it has nothing to do with us". I purchased this item because it was listed on their website and I don't want a refund. They have my money, so where are my items?

Words like "back order" and "awaiting supplier" seem to be convenient phrases for this company. Unfortunately, I won't be a returning customer. I simply hope my purchases arrive before I am due! Very stressful time.

False advertising – A few weeks ago I purchased a pram from bubs online, the pram was advertised as free freight so I proceeded through the online checkout and paid. I later received an email saying the pram was out of stock and was on back order. I rang 4 times in 3 weeks enquiring when this pram would be in stock as I was desperate for a pram. Finally customer… Read more

service call me and say the pram is now in stock but they can not ship the pram to my address as I live remotely.... i am so disappointed that this wasn't bought to my attention at check out online when I had to enter my postcode to calculate postage, and even more disappointed that nobody could tell me this in the 4 phone call that I had made to them.

They did manage to call me back and say they can post the item for $250... you have to be kidding right.

I have now purchased the exactly the same pram for the same sale price and only have to pay $70 freight to the same remote location.

The downfall is that I've now been 6 weeks without a pram.

Poor customer service – I contacted the websales team looking for a reasonable "price promise" as I had found the item significantly cheaper on another site. I provided them with a link to the cheaper item in my email. The response I got a day later asked for my postcode (presumably for delivery) with no offer for the price of the item. Over the next few days we… Read more

exchanged emails and the outcome was that my "price promise" details were forwarded to my nearest store for them to "contact me shortly". It has now been 2 weeks and I have not heard back. As a new mum with a young baby I don't have time to be chasing up with their customer service team for them to do their job properly.

Staff too busy to serve! – I was in the Rutherford store last Tuesday, wanting to purchase a cot, pram, change table & other items for my new grandson. Not one staff member approached me, to ask if I needed some assistance. The two employees were standing behind the counter discussing their personal lives, there were three other customers in the store and they received the same treatment. So I left the store and took my money elsewhere!!

Products not received – I ordered my product on the 22/12/2016, on the 20th of January the item was finally shipped. An authority to be left was provided on the product despite the request coming from me due an automatically ticked box in the check out (very deceptive). As of the 27th of January the goods have not been received and it has been noted the driver left these… Read more

on the veranda. I have queried with the website and unfortunately they will not offer a refund or replacement & have advised that I should check with Star Track. I'm now without $700 worth of product I purchased and dealing with a website who won't take further responsibility. I would be sure to note to anyone NOT TO PURCHASE FROM HERE!

Great and lovely staff – I went In to buy a pram today and the staff are so amazing, lovely and so genuine. They went beyond and above for me and even set my. Pram up in the shop for me. I was so grateful for. Great business and shop. Will always go back  Show reply

Don't try to return or ask for customer service! – Bought a faulty item but staff completely denied it and basically called me a liar, staff was so rude they talk over you and don't give you a chance to reason with them. Thinking about taking this matter to fair trading because it upsets me so much and I don't think it's right for them to do this.

Customer Service = Zero! – I purchased a KIDDY COT 3 IN 1 DELUXE 6 PANEL LINK 100 PLAYPEN on 16th November. As I did not anything hear back regarding the delivery nor received the item, I contacted them again on 20/12/2016. I was told the below: The Deluxe 3 in 1 playpens are currently on back order with our supplier. Unfortunately these will not be received prior to the… Read more

Christmas period. We do apologies for the delay as our suppliers do close over the Christmas period and we will not be receiving replenishment stock until the new year. As most suppliers will resume trade by the second week of January, we may not receive stock until later at the end of January"

So I was to receive my item 2.5 months after the order was placed. Not even a follow up email was sent to me to advise of the delay.

Not good at all!

I was offered to either get a refund or wait and decided to get the refund. This was processed immediately which was the only good thing they did!

raight away. So not sure why the wait on their end.

I then purchased the cot directly through kiddycots (the 'supplier') who organised the delivery st

Not recommended at all!

Don't try to return items – I attempted to return an item to the Aspley store, the item didn't fit my car correctly. The staff member basically called me a liar saying that she has never seen one not fit a car and refused to return said item which I might add is against consumer laws. She did however let me replace the item with another equally as useless the item which is… Read more

also poorly fitting. If you want poor products, rude staff and to be treated like an idiot, this is definitely the store for you!

Staffing – You get told buy one person one thing and the other people tell you just the opposite I spent over $3000 there never again sale staff should do a course on how to be nice to people

Online Purchase received in 7days – The baby jogger mini zip products I found on Bubs online weren't easily sourced in Australia and although I had read some of the terrible reviews online I proceeded with the purchase. Whilst one product wasn't immediately in stock, I still received all items within 7days, great turn around. When I learned that one product wasn't in stock, I feared… Read more ·  1

the worst and contacted them via phone and email. I received prompt and informative responses to both queries. Customer service great and pricing great. Would recommend.

Steer clear! Wait times and terrible online service – Took over a month to receive capsule adapters for my pram. After already purchasing and paying for it online I was then sent an email a day later they were waiting on stock from supplier and would dispatch when it arrives. Not ideal but can deal with that. Asked for an update 10 days later and was smugly told that I should read the terms and… Read more

conditions when I ticked the box which states can take up to 14 work days (3 weeks). Not happy but what could I do, I needed these adapters and had already paid. Another 12 days later asked for another update, told was with suppliers now and might take 5 days. A week and half later I receive a tracker from australia post. Way past their original excuse of up to 14 work day to receive email.

Received it now, but got no updates along the way with out asking, no care about customer satisfaction, couldn't care less that they made me wait for something I needed as soon as possible. There's plenty of better online stores out there that will give better and quicker service.

I'll never shop with them again.

No Customer Service – Went in to the Fortitude Valley store to purchase items for our first grandchild. Whilst it was obvious that we are not expecting parents, i would have thought it might be obvious that we were there to buy, as we stood in front of the car seats for 15 minutes waiting for someone to come and serve us. We were looking to purchase a number of… Read more

items, with a total value of $1,000 (not a lot I know, but nobody knew how much we wanted to spend because not one staff member bothered to even acknowledge we were there!!). Will find another store who does acknowledge that grandparents do need to buy baby stuff too!!!!

Fantastic service. Helpful staff, fantastic store layout – I'm a repeat customer for good reason.... the staff are always happy to help. Love the great range of products, and the pricing is competitive too.  Show reply

Terrible after service – I purchased over $4000 worth of baby stuff from your fortitude valley store not only have I had issues with my bugaboo pram but I have had terrible service from your staff. I went into your store and had your staff member roll her eyes at me and the proceed to speak very rudely. I will never purchase anything from you again! I wish bugaboo would let me deal with my warranty direct as I never want to step foot in your stores!

Customer service never have stock available – I went to bubs rutherford to purchase car seat. Didn't have any in stock. Had to order it. I phoned following 2 weeks and was stated it still had to be ordered. Got hit with layby fee for them to order it no contact when stock arrived they rang 2 months later to tell me they were canceling it as I had not collected yet. No contact had been made and the lady on the phone was very rude. Will not be shopping at bubs again.

Should have bought local – Ordered cots and payed $580 for shipping, never received any emails as they had the incorrect email which I've never used. Phoned up and told it was on its way and no tracking number or anything, Delivery driver called and never left any card with consignment number and have never received one from anyone. Just told to go to startrak an hours… Read more

drive away only to be told when I got there, that you have to book in to collect or redeliver which I can't because I have not received any documents but they have taken $2600 out my account and there website says its processing on the my order page.

Maxi Cosi Euro Car seat sold without Australian Certification – Absolutely, terrible service from [name removed] and [name removed]. We purchased a Maxi Cosi Euro in August 2015. We have since learnt about the June 2015 recalls where Bubbs took them off the shelf. We were misrepresented that all the baby seats (including the one we purchased) met Australian Certification Standards, which this was not the case.… Read more

There has been two urgent recalls since. We explained this to both [name removed] and [name removed] who refused to listed and simply offered a 'loan seat' until they ensured that they would be reimbursed from the manufacturer. Absolutely, no concern was shown for the safety of our eight month old son who would be using the recalled product until they decided on what to do in a weeks time. Would recommend that you buy your baby products elsewhere from a more competent staff and reputable company. Extremely dissatisfied to say the least!!!

Can't fault the service – Item delivered within 5 days of ordering w/end included. Good communication regarding my order. Thanks Bubs will be ordering again.

Terrible service – I ordered a pram and matching Car capsule adapters, I was told this pram was very popular and was in high demand so I would have to wait 4-6 weeks. But when that time was up it was just left up to me to keep ringing and asking, communication was non-existent. Finally, they told me mid June (I ordered 9th April) and in the mean time I had my baby.… Read more

I ended up ringing just about everyday, then when the delivery was in store it took them 2 days to actually check that my pram was there and get back to me. Dealing with Bubs while looking after my newborn was just beyond frustrating and not what any first time mum should be concentrating on. Then when I picked up the pram the adapters were still out of stock! This time I went straight to the pram supplier and asked them to help out and they were able to source the adapters from another store. If I hadn't gone over Bubs head to the pram supplier I would have waited another month for the adapters.

I will never shop at Bubs again and will be telling all my mummy friends my story and not to shop there.

Very friendly helpful staff on the online store and item delivered within 7 days – I recently purchased a padded portacot fitted comforter from bubs online store . Pleasantly surprised by there large range and unbeatable prices. I had checked all the baby stores for the product I was wanting but could not find it any where or if I did was too expensive. That's when I found bubs online. I purchased the item and had I thought I… Read more

had not been sent an invoice so I rang the online store to inquire. My call was answered in 10 seconds ( no long on hold waiting ) the lady who helped me was very friendly and helpful and she advised me it may be in my junk mail (which it was) she also let me know the item was ready to be dispatched the following day. Received the item within 7days of purchase . Would buy again from bubs online

Do not purchase from this company - Disgusting Customer Service – I ordered online from Bubs, and wish I had read the reviews before purchasing anything from this company. Their website is archaic. I wanted a specific item colour, chose that colour and when my purchase arrived it was the wrong colour. When I called to tell them their mistake they then said it was my fault for not specifying in the "delivery… Read more

section" of the order which colour I wanted?!?! I told the 'supervisor' that I had made my colour selection before I added the item to the checkout cart. She said that it doesn't carry through from that webpage to the order webpage and that, again, it was my fault?? I then asked where on the checkout page does it state that I needed to specify the colour of my order. She told me no where, that I should have just done it?!?! Now I am out of pocket if I choose to send the item back and have them resend out the correct order, even though it is completely their fault?! I won't chance it anyways as the item was glass and there was no filling in the completely mangled box that was delivered, both my partner and I were amazed nothing broke in the first place!?! Mind boggling how disgusting their customer service is in this day and age!! There are plenty of other competent baby stores out there DO NOT WASTE your time on Bubs!

Time delay – Rubbish delivery timeframes. Approximately 4 weeks since I ordered and still waiting. Apparently it's too difficult to list items that are in stock and items out of stock awaiting warehouse delivery due to the "large number of items (we) stock." I would suggest a system upgrade, other stores that stock just as many items manage to do precisely that. Wouldn't shop here again.

9 weeks and still waiting! – I put in order on 6/3/16 9 weeks ago when order put in there was no mention of out of stock of any items Was only when I asked for refund that I was called back to state will have by next week.Now 3 weeks later Communication is woeful no contact I have made several phone calls to be given excuse after excuse. Last was incomplete e-mail- wait if… Read more

your email address is not complete you get a prompt!

Baby will arrive before items.

So disappointed.Communication is top of my list.