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Bubs Warehouse

Bubs Warehouse

4.3 from 276 reviews

Reviews

(223)
(2)
(3)
(6)
(42)
  • Incentivised Review Yes (7%) · No (93%)
  • Product Quality
    3.7 (43)
  • Return Claim MadeYes (8) · No (40)
  • Shipping
    3.4 (37)

Mariadelvida

MariadelvidaGreater Melbourne (Inner), VIC

  • Verified customer

Best baby store ever!!

published

Bubs has literally all I need for my little one. There are so many different models of clothing and accessories to choose from. I love this site, it really made shopping for my little one so much leasier ess of a hassle! Also the prices are better than in other traditional baby stores. Highly recommended!!

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse


  • Verified customer

Excellent

published

Purchased some new cloths for bub. Everything arrived faster then expected. Really happy with the quality as well, I'm really picky with what goes on my child, so I'm glad I was happy.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse


  • Verified customer

Perfect customer service

published

Bought a few different items and they all arrived on time and without any issues. My enquiries and questions got awnsered quickly and the custom service was excellent!
Would highly recommend and will be purchasing from bubs warehouse again in the future.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse

Lisa

LisaSouth East Queensland, QLD

Worst customer service I have ever received

published
Return Claim MadeYes

Loz

LozGippsland, VIC

All Wrong !!!!!

published

I ordered 4 sets of clothes.
It took 3 weeks to come and 3 of the sets were none of what i ordered !!! Absolutly disappointed with this company will never use again

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Very helpful

published

Ordered from this site and package was received with no issues. The site was easy to use and they have a massive range. I would buy again as the items I received in my order seem high quality and good value for money

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse


Debbie

DebbieGreater Melbourne (Outer), VIC

  • Verified customer

Worst On-line Shopping Experience Ever!

published
Product Quality
Shipping
Return Claim MadeYes
2 comments
Bubs Warehouse
Bubs A.Bubs Warehouse
Debbie
Debbie

Terrible customer service!

published
Product Quality
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse

Taken my money and not delivered

published
Return Claim MadeNo
7 comments
Bubs Warehouse
Bubs A.Bubs Warehouse
Elly
Elly
Bubs Warehouse
Bubs A.Bubs Warehouse

Update: Upon the customer supplying us with the correct information as requested, we were able to find the second purchase and confirm that it had been dispatched with all details already having been sent to the customer.

Shannylouisa

ShannylouisaPerth, WA

  • 7 reviews

Disappointed

published

I really wanted to love this store as all the clothes and items look like things I’d like to purchase for my little guy. However, I have had nothing but issues with my orders. Everything gets sent individually which is seriously annoying and hard to keep track off when you have to chase up orders. I’ve waited a month for a pair of shoes for my bub and they probably won’t fit him by the time I get them. Twice now an outfit has been sent to different addresses. The companies they order from are obviously very dyslexic as one of the items got delivered to a completely different state. At this stage all I want is my money back for all of these items. I wouldn’t recommend.

Shipping
Return Claim MadeYes
1 comment
Shannylouisa
Shannylouisa

Week 6 and no sign of these items or a reply from my email enquiry. I contacted Australia post with the tracking numbers and they were wrong too. Honestly don’t shop here.


Lynne

LynneSouth East Queensland, QLD

Tummy Time Water Inflatable

published

Good morning
I am very disappointed that I order a Tummy Time Water Inflatable thru your Australian website for a xmas gift but find out that it is being shipped from overseas somewhere but it never said anywhere that this was going to not come from Australia


Kylie

KylieSydney, NSW

  • 2 reviews

Wonderful and fast service

published

I ordered some swimwear from Bubs Warehouse, quality was perfect and arrived within 5 working days. I will definitely be back to purchase more. Thanks Bubs Warehouse for making online shopping so easy

Product Quality
Shipping
Return Claim MadeNo

Faulty toys

published

2 of the exact same toy didn't work and the customer service is crap. Warranty not granted and was told the warranty period isn't that long so they couldn't help

Product Quality
Return Claim MadeYes
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse

Hi Brooke,

As discussed, the warranty unfortunately does not last 12 months for that particular toy.


Neil Osland

Neil OslandHunter Region, NSW

  • Verified customer

Great service and great toys

published

Bubs made sure the order was despatched promptly and the toys were very good quality when the arrived intact and on time. I am very happy with the service and will buy from Bubs again.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse


Leanna M

Leanna MGreater Melbourne (Metropolitan), VIC

  • Verified customer

The tummytime water inflatable mat is perfect

published

I don't usually leave reviews but I got the tummytime water mat from Bubs Warehouse and this thing is perfect! It arrived this morning and my 6 infant has been playing with it for hours and is enjoying it big time! - so I just want to say a big thank you to Bubs Warehouse for providing me such a wonderful purchasing experience! Will buy another mat tonight!

- Leanna

Product Quality
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse

Ian

IanPerth, WA

  • 2 reviews

Great Product and Faultless

published

I recently ordered a Boy's clothing set and was not sure which size. I sent an email asking for a recommendation and received a prompt reply. I ordered the set and it arrived in a couple of weeks and it fits our grandson perfectly. This has been a satisfying shopping experience in the quality of goods, customer service and pricing. Can't recommend Bubs Warehouse highly enough.

Product Quality
Shipping
Return Claim MadeNo

Fake and a waste of $$$$

published
Product Quality
Shipping
Return Claim MadeNo

Breanna

BreannaGoulburn Valley, VIC

  • 2 reviews

Horrible customer service

published

Ordered a pair of Summer cotton shorts to receive knee length shorts. They sent me the wrong item and wouldn't apologise or admit to wrong doing. Kept implying that I was at fault and not looking them correctly. Upon further investigation on the actual brand of the shorts website I find they have sent me the wrong shorts because of the product code on the tag of shorts I received. Horrible customer service and cant believe they kept putting me at fault when I provided all the information to prove they sent me the incorrect item.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse

  • Verified customer

Such a cute car perfect to take out

published

We bought the Big Red Car for our son and we absolutely love it! Only regret is not buying it earlier! Looking forward to adding to our Bubs Warehouse collection as Christmas is coming!

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse


Aakanksha B.

Aakanksha B.Greater Melbourne (Inner), VIC

Abymal customer service and horrible product quality

published

I ordered 4 outfits for my first child with a lot of excitement and was looking forward to using them. The quality is sub-par. One of the outfits was completely different from what was advertised on the website. instead of accepting the fact that the outfit looked like a cheap knockoff they kept blaming me - they blamed my photography (picture taken of the delivered product) and said i had now changed my mind. My request for a refund was justified and was certainly not because of change of mind. It is not about the $20 i spent but abut principle. The customer service consultant [name removed] was nothing short of horrible and rude.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse

Hi Aakanksha,

As you were not satisfied, you already received a full refund for the item. Let us know if there's anything else we can assist you with. :)


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Questions & Answers

kiki

kikiasked

how long will it take to received my order I'm in Sydney as I'm going overseas and didn't want to order and not get it before i leave?

1 answer
Bubs Warehouse
Bubs A.Bubs Warehouse

Hey Kiki,

It often depends on what you buy as we stock a large range of products from local distributors which generally take 3-9 business days to arrive, but also a large range of internationally supplied products which can take up to 13-39 days on rare occasions due to potential delays at customs and the like, which are unfortunately out of our control.

If you are more in a rush to receive your items, we'd recommend sticking to our very large range of Australian supplied products and brands.

More information on our general shipping times can be found in the FAQ section of our website. :)


Get an answer from our members and Bubs Warehouse representatives

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