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Bubs Warehouse

Bubs Warehouse

4.2 from 294 reviews

Reviews

(231)
(2)
(3)
(6)
(52)
  • Product Quality
    3.6 (56)
  • Return Claim MadeYes (8) · No (51)
  • Shipping
    3.2 (52)

Reviewer Photos & Videos

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Rosie

RosieGreater Melbourne (Metropolitan), VIC

I highly RECCOMEND this place

published

I just want to thank you for my experience , I am very happy with my experience, I ordered clothing for my daughter and I gotta say I am very happy with the material and the colours, with this whole corona virus going around it came to my house so quickly
I HIGHLY RECCOMEND bubs warehouse!
Very happy customer!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Amelia

AmeliaGreater Melbourne (Outer), VIC

Great experience

published

had a great experience. lovely staff who were very helpful, clothes for my little one arrived quickly and are great quality. arrived sooner than expected especially with corona delaying everything, thanks will be shopping with you again!

Product Quality
Shipping
Jackie

JackieGippsland, VIC

DO NOT SHOP HERE

published

I placed an order on the 8th of February (located Melbourne, vic) and I am still waiting for it 2 months later. I understand with the Coronavirus it can take a bit longer but I placed my order before all this even took off and I’m still waiting. No updates on where it is or what is happening. Bloody ziltch!! Horrible customer service when emailed to ask what is happening. All round crap experience and will never shop here again!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse

Hi Jackie,

Unfortunately that was lost by the post. We have already provided you with a credit for that and apologise for the inconvenience.

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Mariadelvida

MariadelvidaGreater Melbourne (Inner), VIC

Everything I ever wanted

published

Everything arrived perfectly and in a timely fashion. Very satisfied. Bubs is an awesome place to shop for my little one. Would recommend to everyone. You can literally find everything on this website!

Rebecca K.

Rebecca K.North Queensland, QLD

Very poor business model

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse
Alexis

AlexisSouth East Queensland, QLD

Still waiting on item!!!!

published

Ordered a Mamaroo, 8 days ago.... was told supplier forgot to send them invoice!!! It’s ridiculous you pay $35 shipping for nothing
Won’t be ordering from this ludicrous company ever again.....

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse
Stina

StinaVictoria

Pretty

published

I had ordered some baby girl clothes for my friends sister as gift. She got delivery on time even with the virus going on atm. Very happy customer. Thank you

Product Quality
Shipping
Return Claim MadeNo
Cat K.

Cat K.Northeast, VIC

Waiting too long for delivery

published

They say up to 39days for international delivery. Haha what a joke I’m at day 42 and still waiting for my delivery.

I was so happy to find this site offering people the options to pay via afterpay but that said I won’t be ordering products from here again simply based on delivery time.

Shipping
Return Claim MadeNo
Mrs G.

Mrs G.

  • 6 reviews

DO YOURSELF A FAVOUR AND BUY ELSEWHERE!!!

published

Horrible customer service! Google and read the bad reviews before you think about buying from here! Trust your instincts if they tell you not to go against the bad reviews and order anyways...I didn't listen to mine and I placed an order and now I regret it. It is not worth it. Buy what you need from a reputable business even if it's a few dollars more!

3 comments
Bubs Warehouse
Bubs A.Bubs Warehouse
Mrs G.
Mrs G.

I'm not threatening anything on here. Just telling people to view the feedback from many others before buying which I'm allowed to do and is not defamatory which you say. If people decide to shop elsewhere that's on them to decide.

Bubs Warehouse
Bubs A.Bubs Warehouse

We were referring to the emails you sent us, telling us that if we don't refund you (despite our clear policy on change of mind orders) that you would give a bad review. Sorry Mrs G, we don't negotiate with terrorists.

We thank you for your review.

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I think I am addicted to Bubs Warehouse

published

I just love them so much, they are responsive, quick replies to my queries, their whole team is based in Australia, their quality is so amazing, I just love them so much.

Product Quality
Shipping

I love Bubs Warehouse!!!

published

I'm an absolute fan of this site, all the time I go on it and purchase the most awesome things, I love their baby clothes in particular. Thank you so much!

Product Quality
Shipping
hjoy

hjoySydney, NSW

  • Verified customer

Positive customer service experience

published

I was quite pleased with the efficiency and service provided by customer service representative and had a positive experience shopping online with bubs warehouse. Products and delivery service were as promised.

Product Quality
Shipping
Return Claim MadeNo
Sarah B.

Sarah B.Canberra 2600, ACT

‘Australian company’ NOT

published

Apparently they are an Australian owned company which I thought was great till I received my order and all the tags were written in Chinese with no sizing on any of the clothes so I didn’t know if the sizing was correct or not and it’s clear they send all the orders over to China to have them cheaply made at a fraction of the cost as all the clothes you could tell the material was cheap quality. Won’t buy from here again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse

Hi Sarah, we are a 100% Australian owned and registered company..

As per our About Us page and FAQ, we ship our products from our distributors in Australia and overseas, featuring over 75+ Aussie brands.

Nik A

Nik ASouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Perfect Buying Experience! Great Price & Fast Shipping

published

I've been shopping for years at Bubs Warehouse and couldn't be happier with them. They offer an amazing range of quality baby products. Their customer service is super helpful. Shipping is always reliable and quick

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse

Dissatisfied

DissatisfiedSydney, NSW

Poor poor do not use!

published

Horrible company that says they are here to help new families and all they do is course more stress on young parents.
I placed an order to be told it should have been delivered and was not. So I was told a replacement was sent. Two days later another staff member contacted me to say they were wrong and never should have offered it as fair as they are aware the post office said it was delivered and not their responsibility and I had to contact them.
No customer service at all. As fair as I and my mothers group are concerned now this company is a joke and can’t take ownership.
Never order from them your just throwing money away!

Shipping
Return Claim MadeNo
6 comments
Bubs Warehouse
Bubs A.Bubs Warehouse

Your items were fully tracked as delivered by Australia Post.

Dissatisfied
Dissatisfied
Bubs Warehouse
Bubs A.Bubs Warehouse
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Lisa

LisaNew South Wales

Very unhelpful and not very considerate

published
Product Quality
Shipping
2 comments
Bubs Warehouse
Bubs A.Bubs Warehouse
Lisa
Lisa
Dee L.

Dee L.Unincorporated, VIC

Terrible experience and rude service

published

Worst online shopping experience, item I purchased took way too long to ship, my baby daughter had grown out of that size for the date she needed it for. I contacted customer service to enquire when item 2ill arrive and or where it's at, reply was rude and didn't answer my question just they couldn't help. I then asked for a refund and they replied with very rude reply saying they cannot refund for change of minds.

Kylie

KylieCentral Highlands and Goldfields, VIC

Most terrible customer service I have ever experienced!!

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Bubs Warehouse
Bubs A.Bubs Warehouse
Angela

AngelaSouth East Queensland, QLD

Surprisingly pleasant experience!

published

Went online to their store, couldn’t find what I needed, so I asked customer support and they were flawless and quick to respond. Didn’t have any issues with the purchasing process and all items received were exactly what was ordered. Will be back, thank you again guys!

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

Excellent

published

Purchased some new cloths for bub. Everything arrived faster then expected. Really happy with the quality as well, I'm really picky with what goes on my child, so I'm glad I was happy.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Bubs Warehouse

Page 1 of 15

Questions & Answers

kiki

kikiasked

how long will it take to received my order I'm in Sydney as I'm going overseas and didn't want to order and not get it before i leave?

1 answer
Bubs Warehouse
Bubs A.Bubs Warehouse

Hey Kiki,

It often depends on what you buy as we stock a large range of products from local distributors which generally take 3-9 business days to arrive, but also a large range of internationally supplied products which can take up to 13-39 days on rare occasions due to potential delays at customs and the like, which are unfortunately out of our control.

If you are more in a rush to receive your items, we'd recommend sticking to our very large range of Australian supplied products and brands.

More information on our general shipping times can be found in the FAQ section of our website. :)

Get an answer from our members and Bubs Warehouse representatives

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