travel insurance claim (Due to bush fires) declined because I departed on my trip prior to the bush fires occurring
I purchased domestic travel insurance for a three week trip 23rd Dec - 11 Jan throughout QLD, VIC and SA. Due to the bush fires on Kangaroo Island in the first two weeks of Jan I was forced to cancel our plans and therefore lodged a claim to be compensated for accomodation cancellation costs (for this KI portion of the trip only)
My claim was declined because and I quote “In this instance as you had departed from your home prior to cancelling the Kangaroo Island portion of your trip, the claimed cost falls outside the scope of coverage provid...ed by the policy.“ How on earth is this possible? Now where in the policy can I find a clause that says cancellation must take place prior to departing from your home on the policy commencement date. I’m absolutely flabbergasted and have escalated this further however can anyone shed any light or insight on how this is possible?
Yes its in the fine print but a 24 hour delay in my flight and only just being able to make a wedding with a three year old is not good enough to trigger insurance to help us. Just a waste of money
Real value for money
The lady on the phone of budget insurance was do helpful ,friendly and patient ,highly recommend
Will be using budget insurance definitely again and also recommending them
Excellent value and very easy to set up
Hi this is the first time I've booked travel insurance with you. Very good rates and easy to understand. Made booking with you a breeze.
Luckly I didn't need to do a claim.
Avoid at all Costs - Policy has no practical real world value
At the beginning, when they take your money, it is all sunshine and circuses but as soon as you make a claim the dark clouds roll in.
Don't be fooled by the PDS, it has a couple of pages on what is covered by the insurance then scattered throughout the numerous pages in the rest of the document what is not. And let me tell you, pretty much everything you thought was covered in the beginning is excluded by the time you get to the end. Even common reasons such as taking prescribed medication or seeing your GP before taking out the insurance can ...be used as reasons to reject a claim. I made claim after my father died while I was on a domestic trip. Even before I had supplied all the requested paperwork my claim was rejected. That's right they didn't bother waiting to get all the facts, my claim was rejected before they had all the information. Then trying to get information from Budget Direct (actually Allianz who handle the claims) was almost impossible. Trying to negotiate the review process was appalling. They don't reply to emails, they fail to meet their own service standards, they only return calls once a week on a Friday afternoon so if you miss them that is it for at least 7 days. When you call them you are shunted though three layers of service staff only to be told they will get back to you with a letter 'next week'. So keep away from Budget Direct, it is simply not worth your money to buy insurance from them.
Best on offer
The offer was good value, this is the first time we have used budget, it will not be the last as we intend to do more traveling in the coming years, cruising, train trips, buses etc. As we increase in years we need to see as much as we can.
Great for basic domestic travel insurance
Very easy and simple to quote and buy. I was after basic cover so this was perfect for my quick family domestic holiday (there is probably more comprehensive cover but I wasn't looking for that). It was very inexpensive too and was the cheapest I found.
Very simpe,to the point,forms to fill out..and C H E A P.H
Simple,to the point easy forms to fill out.and C H E A P especially as we are in our seventies and some companies are way over the top.with costing.this is the second time ive used,and wont be the last.
Peace of mind Travel
Good Value and easy to do online , and have used Budget before and will continue to use Budget for my Travel Insurance. Follow up email could be more prompt .i have no need to claim
Quick trip. Easy to book.
Excellent value. Easy to set up. Complete domestic insurance covering all areas.Confident to travel with this knowledge. Highly recommend this policy to anyone travelling. Gave us complete ease of mind
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