- Last Minute Travel Insurance
- Verified customer
Dont buy Budget Direct Travel Insurance
I bought Budget Direct Travel Insurance to cover my husband and I whilst travelling to Fiji 1/2/2020 return 10/2/2020. We were also travelling to Japan 11/2/2020 return 17/2/2020. Unfortunately for us we were flooded in and could not make our flight to Japan, 10/2/2020. The creek was up the Nepean River was flooding, The Wallacia bridge was also flooded. No cars, bikes, or trucks could cross. We were flooded in. We lodged a claim with Budget Direct and after a long time waiting for a claim number, then another 4 weeks without communication. We ...supplied all supporting documents required to make a claim. Budget Direct decided Not to honour our claim. The reason last minute budget direct travel insurance does not cover for natural disaster ie flood. We purchased the insurance 23rd January 2020. Not last minute. We feel ripped off! Why have travel insurance! Shame on budget travel insurance
First time Claimer
I travelled to Peru last year and Budget Direct are one of the insurance companies that insure you if you are travelling in high altitude. Lucky I didn't need insurance for any altitude sickness or accident whilst on the Inca trail. On our way home, I lost my prescription glasses. I wasn't sure whether my travel insurance would cover the cost of them so I thought I'd put in a claim (first time ever on any insurance) and they were so easy to deal with and was paid (minus excess) within 2 weeks of submitting my claim. I am travelling to UK & Europe this year and I will be using these guys again. (p.s. Will you be covering the cost of cancelled flights if this Corona Virus is considered a pandemic?).
Maybe worth it
Buying the insurance was easy with online option. Competitive cost. Claim process is simple. However, I got cheated by Budget in 2 ways. I got paid $48 less, I checked conversion and yes $48 less. Then I was charged $200 access when I had no access policy by paying extra. As for flight claim, I am still waiting for the claim to be processed. I have sent numerous emails and called few times. I keep getting told, somebody would get back to me.
Disgusting, unprofessional, I was involved in a bag snatch in.the US and asked for advice , I was brushed aside , ignored and treated like I didn't exist...they were happy to take my.money but NOT HAPPY to assist when I needed it the most ... I was left high and dry ... Will never use this company again nor do I recommend.. currently dealing with the ombudsmen
Terrible insurance company don’t care about customer
I reviewed budget travel insurance after I had an accident in germany September 2019.
Unlimited hospital ??? Lucky I was conscious and didn’t have to check into hospital in germany. I am still dealing with budgets incompetence now in February 2020.
I am receiving letters of demand from a german debt collection agency 6 month after the accident,as over $1500 in bill to an orthopaedic company have not been paid.
I forwarded , faxed all bills to budget and in numerous phone calls with them I was assured over and over again , that all bills had be...
travel insurance claim (Due to bush fires) declined because I departed on my trip prior to the bush fires occurring
I purchased domestic travel insurance for a three week trip 23rd Dec - 11 Jan throughout QLD, VIC and SA. Due to the bush fires on Kangaroo Island in the first two weeks of Jan I was forced to cancel our plans and therefore lodged a claim to be compensated for accomodation cancellation costs (for this KI portion of the trip only)
My claim was declined because and I quote “In this instance as you had departed from your home prior to cancelling the Kangaroo Island portion of your trip, the claimed cost falls outside the scope of coverage provid...ed by the policy.“ How on earth is this possible? Now where in the policy can I find a clause that says cancellation must take place prior to departing from your home on the policy commencement date. I’m absolutely flabbergasted and have escalated this further however can anyone shed any light or insight on how this is possible?
Doesn’t cover cancelled flights
My partner and I missed our international flight home because a connecting domestic flight was cancelled due to a mechanical breakdown. We took a taxi for 12 hours on Indian roads but still missed the flight so we booked the next available flight with the same airline and and assumed we would be covered considering we paid for the most expensive ‘Comprehensive Insurance’.
But, we were told the flight and taxi fare are not covered in their premium package. I thought that was the whole point of travel insurance.
Worst Insurance Company Ever
I was overseas when my father urgently needed to go to the hospital due to serious health issues, which unfortunately resulted in his death, hours before my flight was to leave. Budget Direct refused my claim to compensate my lost flight despite having had comprehensive travel insurance.
- Last Minute Travel Insurance
- Verified customer
Very happy with the price.
First time ive used budget direct for travel insurance and it want be the last, easy to use and had no problem with it. I also have my car insurance with them for many years...... Thanks BD
Great value travel insurance
Easy to purchase, great value for benefits provided and it looks like the best on the market. Use it for overseas travel including sky activity. Fortunately for I did not have to use it.
Can’t live without it
It doesn’t cover sickness for my son so we change flights even if we have a letter from a doctor. We are thankful that he got better and we proceeeded as planned
Really good. Peace of mind. Fortunately haven’t had to make a claim.
Reasonable and comparative pricing, however with great inclusions, very helpful customer service, clear and prompt when communicating over the phone. Super easy to set up, with email confirmation.
Felt peace of mind utilising reputable company. Have used other items, including car insurance..
Perfect for us
Set up was very easy and value for money. This is the 2nd time I have purchased travel insurance from you but have never had to make a claim thank goodness.
- Comprehensive Travel Insurance
- Verified customer
I selected this insurance because it covered personal and vehicle insurance. The insurance was easy to obtain and gave us peace of mind.
We didn’t need to make any claims so I can’t comment on any experiences in claiming.
Easy online, quick response
Easy set up, simply , quick response, price reasonable, price camparison with the others, cover is very good value, did not make the claims , so no experience , nothing to say about the claim, overall goods, will use again.
Price of policy was good
Price of travel insurance policy was good. Didn’t use the policy as there were no issues in the trip. For people, who don’t claim on their policy, would like to see given a discount with their next budget direct policy
Easy to work through
First time using Budget Insurance. Hopefully won’t need to use it. Will be reviewing cars/houses ins on return from overseas so will check you out Budget. Have 4 cars and 2 houses on same property
Great travel insurance
Travel insurance was very easy to set up very competitive prices. Happy with the policy. First time purchasing this policy. Will no hesitation to use this company again for my travel insurance.
Basic overseas travel with cruise
Good value Very easy to set up over phone thus was the first time I have used your company aaa aaa a a a axx xx s a a a
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Questions & Answers
I was about to purchase two policy of travel insurance through budget direct, which is one for my son, and the other one for us. After reading these reviews, espescially about Margaret's review, I wouldn't recommend to anyone, let alone to make the purchase. I've travelled to lots of place, never claim on travel insurance, and have used cover more and 1cover.
I have examined the reviews on Budget Direct and it appears that it is wonderful Travel Insurance until you have to make a claim and that of course is the crux of the matter. Why should I choose Budget Direct or Allianz, when the reviews on 'CoverMore' travel insurance regarding the claims is far superior, and yes they are more expensive but at least they are honorable. I think a Royal Commission into Insurance providers is overdue.
Budget Direct A.Budget Direct
Hi Taldree, thank you for taking the time to write to us. We do take on all feedback received, as it is valuable in providing a positive customer experience. When considering Travel insurance we do recommend that your read through/compare the Product Disclosure statement to see what is covered and the conditions, limits and exclusion that apply, in order to select which Travel insurance is suitable for your needs.
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