1 photo
Budget Direct Travel Insurance

Budget Direct Travel Insurance

Comprehensive, Domestic, Annual Multi-Trip, etc... (See All)
3.4 from 473 reviews · View Statistics
Listing monitored by Budget Direct

Reviews

  • Value for Money
    3.0 (201)
  • Transparency
    2.7 (169)
  • Customer Service
    2.8 (184)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (8)
    • 2-4 weeks (9)
    • 1-2 months (23)
    • 3+ months (32)
  • Claim ApprovedYes (18) · No (69)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Helen
HelenSydney, NSW

No help at all

published

They did not help at all when our holiday was cancelled due to the pandemic. They also did not refund us our premium like some other insurance companies did. I will never use them again

Incentivised Review No
DestinationNorth America (inc. Hawaii)
Budget Direct
Budget Direct A.Budget DirectSend a private message

Thank you for taking the time to provide your feedback Helen. We are sorry to hear your disappointment. You can email travelhelp@budgetdirect.com.au so they can look into this matter further for you.

Similar opinion? Write a review on ProductReview.com.au!
PJW
PJWWyong
  • 2 reviews

Very unfair

published

My Daughter purchased travel insurance before COVID.She was planning to go to Malaysia for 9 Months .Not only did she lose all her airfare but she also lost the whole amount of her travel insurance.Budget did not even refund part of it,which I thought was the honourable thing to do.She missed out on a refund by 3 days.Very unfair.Shame on you Budget. Customers don’t forget!

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Damo
Damo
  • 4 reviews

Covid Related Claim

published

Like many other people I had a trip planned before the pandemic struck. I worked with various tour companies to limit and recover costs where possible, however some losses were experienced. I worked with the Budget Direct to document and submit the claim - the consultants were helpful, however were not able provide specific direction about one matter.
In the end, I submitted the claim and received a reimbursement less deductions - couldn't be happier with the advice and the choice of insurer.

Value for Money
5/5
Transparency
4/5
Budget Direct
Budget Direct A.Budget DirectSend a private message

Thank you for taking the time to write this review Damo. Sorry to hear that your trip was impacted as a result of Covid-19. We are pleased to hear your feedback about your claims experience.

Similar opinion? Write a review on ProductReview.com.au!
Mark
MarkCanberra 2600, ACT
  • 3 reviews

Lied and Refused to Pay

published
Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how Budget Direct Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Robert W.
Robert W.
  • 2 reviews

Profits before people

published
Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Robert W.
Robert W.
Similar opinion? Write a review on ProductReview.com.au!
gabriel.lattouf
gabriel.lattoufSydney, NSW
  • 3 reviews

Don't Fall For The Cheap Price! Better Off With No Insurance! Least I Would Have Saved Time And Money

published
Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Didn’t pay out for Covid affected travel

published
Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Travel insurance and COVID-19: what you need to know

For many, international travel is back on the cards. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around.

Clara V.
Clara V.
travel-insurance-and-covid-19-what-you-need-to-know
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
Next
Phil Gray
Phil GraySouthern and Hills, SA
  • 8 reviews
  • 1 like

They are a scam

published

Will not cover my travel losses and will not return my policy premium ,no help if you phone them.I feel this company is in the business taking money and then relinquishing all responsibility and service.please save your money and go elsewhere.

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message

Hi Phil, Thank you for taking the time to write this review and provide your feedback. In order for us to look into your situation further, please send your details, information and reference to this review to travelhelp.@budgetdirect.com.au

Similar opinion? Write a review on ProductReview.com.au!
Catherine
Catherine
  • 2 reviews

Terrible Service

published
Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how Budget Direct Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all

I have no faith that this company would pay any claim

published
Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Andrea B
Andrea BSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

If I could give 0 I would...

published

We regularly take multiple overseas trips and selected Budget Direct for our insurance. When COVID struck, we had several trips cancelled. Would BD pay out - would they heck. They expected us to take credits for things that who knew if we could even use a year in the future. Abysmal service and the length of time it took to respond was atrocious. I would NEVER EVER EVER use them again. Stay away from this dodgy company. They'll happily take your money, but when you actually have the right to a refund, they'll try everything in the book they can to stop it from happening!

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Andrea B
Andrea B

I don't ever want to deal with your company again. You wouldn't know what terms and conditions are if they slapped you in the face. Go to hell

Similar opinion? Write a review on ProductReview.com.au!
John S.
John S.Greater Melbourne (Metropolitan), VIC

Save your money!

published

Like most others here my experience with Budget Direct has been lamentable Legitimate claim (pre-covid) and 12 months later still waiting for them to finalise. I guess this will be one ore for the Ombudsman.

Sickening.

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how Budget Direct Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Nicole A.
Nicole A.Sydney, NSW
  • 2 reviews
  • 1 like

Really Poor Experience

published

Really poor experience with this company. I was unable to fly due to COVID19 and they refused the claim, stating I should have known at the time of booking that it would be a world event. Even though at the time it was only in china. Also no refund given on premium even though i never left the country! They are crooks!!! Don't bother with this insurance company

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Months of dispute to finally be paid out

published

I purchased a travel insurance policy just before budget direct changed their PDS not to cover pandemics. They initially refused to pay my claim. After numerous emails and some help from a member on this page, they agreed to partially pay some of the claim. They were deliberately obstructive and made the process unnecessarily complex to put people off. Eventually we were to AFCA and they finally came around.

They agreed to pay some of the claim “in good faith” as long as we agreed to waive rights to rebookings/credits.

If you got in before the PDS change I’d encourage you to keep at them and go to AFCA. Despite wasting hours of precious time on this, I’m glad we were paid out based on principle. Thanks to the member who helped me out!

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message

Good copy and paste - another example of poor customer service and failure to address concerns

Similar opinion? Write a review on ProductReview.com.au!

Budget Direct makes mockery of insurance

published

After lodging a claim for a policy bought before COVID started, I sought to claim back part of the cancelled domestic trip. Budget Direct said I should have anticipated the problem! Unless you have a personal crystal ball, don't trust this insurer.

Value for Money
1/5
Transparency
1/5
Budget Direct
Budget Direct A.Budget DirectSend a private message
B Thomas
B Thomas
Budget Direct
Budget Direct A.Budget DirectSend a private message

Hi B Thomas, as you have provided me with the claim number, I have forwarded this onto : IDRcommittee@claims-travel.com.au on your behalf, so that the appropriate department can look into this further. They will be in contact with you in due course.

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Antonia
Antoniaasked
Travel Insurance

I was about to purchase two policy of travel insurance through budget direct, which is one for my son, and the other one for us. After reading these reviews, espescially about Margaret's review, I wouldn't recommend to anyone, let alone to make the purchase. I've travelled to lots of place, never claim on travel insurance, and have used cover more and 1cover.

2 answers

Go with another company!!

Budget Direct
Budget Direct A.Budget DirectSend a private message

Hi Antonia, thank you for considering us for Travel insurance and taking the time to share your feedback. We do appreciate and take seriously any feedback we receive regarding our customer's experience and insurance coverage we offer.

Taldree
Taldreeasked
Travel Insurance

I have examined the reviews on Budget Direct and it appears that it is wonderful Travel Insurance until you have to make a claim and that of course is the crux of the matter. Why should I choose Budget Direct or Allianz, when the reviews on 'CoverMore' travel insurance regarding the claims is far superior, and yes they are more expensive but at least they are honorable. I think a Royal Commission into Insurance providers is overdue.

1 answer
Budget Direct
Budget Direct A.Budget DirectSend a private message
Geoff D.
Geoff D.asked
Travel Insurance

underwriter

1 answer
Margaret
Margaret

Auto and General

See all Budget Direct Travel Insurance questions

Get an answer from our members and Budget Direct representatives

Budget Direct Travel Insurance

Details

Compare all 5 Budget Direct Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car and Home and ContentsCar and Home and ContentsCar and Home and ContentsCar and Home and Contents
UnderwriterAuto & General InsuranceAuto & General InsuranceAuto & General InsuranceAuto & General Insurance
Maximum Age Covered 100 years old74 years old74 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Covered
Accidental Death$20,000Not IncludedNot Included$15,000
Emergency DentalUnlimitedUnlimitedUnlimitedNot Included
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey $3,000Not IncludedNot IncludedNot Included
Hospital Cash Allowance$75 per day, up to $2,500$75 per day, up to $1,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Covered
Loss of Income$10,400Not IncludedNot IncludedNot Included
Permanent Disability$40,000$30,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $400$250Not Included$250
Delayed Luggage $600$400Not Included$250
Credit Card Fraud$5,000 as part of Travel Documents cover$2,500 as part of Travel Documents coverNot IncludedNot Included
Travel Documents / Passport $5,000$2,500Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops or Cameras)$2,000 (Laptops or Cameras)$500 (Any Items)$2,000 (Laptops or Cameras)
Luggage & Personal Effects $7,500$5,000$2,500$5,000
Ancillary
Personal Liability $5,000,000.00$2,000,000.00$1,000,000.00$1,500,000.00
Rental Vehicle Excess $6,000$4,000Not Included$4,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $500Not IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 Budget Direct Travel Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.