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Budget Direct Travel Insurance

Budget Direct Travel Insurance

Comprehensive, Domestic, Last Minute, etc...
3.8 from 404 reviews

Reviews

(212)
(82)
(15)
(7)
(88)
  • Value for Money
    3.8 (136)
  • Transparency
    3.5 (105)
  • Customer Service
    3.6 (119)
Jennifer

JenniferSydney Surrounds, NSW

  • 2 reviews

Dont buy Budget Direct Travel Insurance

published
Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct
Shar

SharSouth East Queensland, QLD

First time Claimer

published

I travelled to Peru last year and Budget Direct are one of the insurance companies that insure you if you are travelling in high altitude. Lucky I didn't need insurance for any altitude sickness or accident whilst on the Inca trail. On our way home, I lost my prescription glasses. I wasn't sure whether my travel insurance would cover the cost of them so I thought I'd put in a claim (first time ever on any insurance) and they were so easy to deal with and was paid (minus excess) within 2 weeks of submitting my claim. I am travelling to UK & Europe this year and I will be using these guys again. (p.s. Will you be covering the cost of cancelled flights if this Corona Virus is considered a pandemic?).

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct
Sam R

Sam RSouth East Queensland, QLD

  • 9 reviews

Maybe worth it

published

Buying the insurance was easy with online option. Competitive cost. Claim process is simple. However, I got cheated by Budget in 2 ways. I got paid $48 less, I checked conversion and yes $48 less. Then I was charged $200 access when I had no access policy by paying extra. As for flight claim, I am still waiting for the claim to be processed. I have sent numerous emails and called few times. I keep getting told, somebody would get back to me.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct
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Michele

MicheleSouth East Queensland, QLD

  • 2 reviews

Disgusting

published

Disgusting, unprofessional, I was involved in a bag snatch in.the US and asked for advice , I was brushed aside , ignored and treated like I didn't exist...they were happy to take my.money but NOT HAPPY to assist when I needed it the most ... I was left high and dry ... Will never use this company again nor do I recommend.. currently dealing with the ombudsmen
DISGUSTING !!

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct
FJ1960

FJ1960Sydney, NSW

  • 5 reviews

Terrible insurance company don’t care about customer

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical and Personal Liability
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

travel insurance claim (Due to bush fires) declined because I departed on my trip prior to the bush fires occurring

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
Budget Direct
Budget Direct A.Budget Direct
Frequent Traveler
Frequent Traveler

Thank you for the prompt response. The specific section regarding needing to have cancelled the accommodation prior to departing home (or on policy commencement date) was not referenced to the PDS. If you could do this now that would be appreciated

Budget Direct
Budget Direct A.Budget Direct

Doesn’t cover cancelled flights

published

My partner and I missed our international flight home because a connecting domestic flight was cancelled due to a mechanical breakdown. We took a taxi for 12 hours on Indian roads but still missed the flight so we booked the next available flight with the same airline and and assumed we would be covered considering we paid for the most expensive ‘Comprehensive Insurance’.

But, we were told the flight and taxi fare are not covered in their premium package. I thought that was the whole point of travel insurance.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover ForAdult
1 comment
Budget Direct
Budget Direct A.Budget Direct

Worst Insurance Company Ever

published

I was overseas when my father urgently needed to go to the hospital due to serious health issues, which unfortunately resulted in his death, hours before my flight was to leave. Budget Direct refused my claim to compensate my lost flight despite having had comprehensive travel insurance.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim DateNovember 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
4 comments
Budget Direct
Budget Direct A.Budget Direct

I have also sent an email to the above email provided.

Tony

TonyGreater Melbourne (Inner), VIC

Very happy with the price.

published

First time ive used budget direct for travel insurance and it want be the last, easy to use and had no problem with it. I also have my car insurance with them for many years...... Thanks BD

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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Daniel Hutanu

Daniel Hutanu

  • 2 reviews

Great value travel insurance

published

Easy to purchase, great value for benefits provided and it looks like the best on the market. Use it for overseas travel including sky activity. Fortunately for I did not have to use it.

Transparency
Customer Service
Value for Money
DestinationEurope and Middle East
Claim MadeNo
Insurance Cover ForAdult
See all answers

Can’t live without it

published

It doesn’t cover sickness for my son so we change flights even if we have a letter from a doctor. We are thankful that he got better and we proceeeded as planned

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
Crystal

CrystalGreater Melbourne (Outer), VIC

Really good. Peace of mind. Fortunately haven’t had to make a claim.

published

Reasonable and comparative pricing, however with great inclusions, very helpful customer service, clear and prompt when communicating over the phone. Super easy to set up, with email confirmation.
Felt peace of mind utilising reputable company. Have used other items, including car insurance..

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Crystal, Thank you for your feedback. We are pleased that the process was quick, easy and information provided in easy to understand terms. Our aim is to provide good customer experience within a timely manner.

The Hoskings from Geelon

The Hoskings from GeelonSouthwest, VIC

  • 2 reviews

Perfect for us

published

Set up was very easy and value for money. This is the 2nd time I have purchased travel insurance from you but have never had to make a claim thank goodness.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
Kris

KrisSydney, NSW

Easy straightforward

published

I selected this insurance because it covered personal and vehicle insurance. The insurance was easy to obtain and gave us peace of mind.
We didn’t need to make any claims so I can’t comment on any experiences in claiming.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
Pornpilai shutep

Pornpilai shutepGreater Melbourne (Metropolitan), VIC

Easy online, quick response

published

Easy set up, simply , quick response, price reasonable, price camparison with the others, cover is very good value, did not make the claims , so no experience , nothing to say about the claim, overall goods, will use again.

DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
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Raj

RajGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Price of policy was good

published

Price of travel insurance policy was good. Didn’t use the policy as there were no issues in the trip. For people, who don’t claim on their policy, would like to see given a discount with their next budget direct policy

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Raj, thank you for providing your feedback. We are pleased to hear that the travel insurance was suitable for your travel needs and we will take on your feedback around discounts.

carol

carolGreater Melbourne (Outer), VIC

  • 3 reviews

Easy to work through

published

First time using Budget Insurance. Hopefully won’t need to use it. Will be reviewing cars/houses ins on return from overseas so will check you out Budget. Have 4 cars and 2 houses on same property

Transparency
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult, Child and Senior
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Thank you for your review Carol. We appreciate you choosing Budget direct to protect you on your overseas trip. Wishing you happy and safe travels!

Lynne C

Lynne CMurray Region, NSW

  • 3 reviews

Cruise ins

published

Policy is good value
Process was quick and easy
Everything is explained in easy to understand terms
First time I have used this Insurance company
Easy to set up
Good information provided
Will use company again

DestinationNew Zealand
Claim MadeNo
1 comment
Budget Direct
Budget Direct A.Budget Direct

Thank you for your review Lynne. We are pleased that the process was quick, easy and information provided in easy to understand terms. Our aim is to provide good customer experience within a timely manner.

Great travel insurance

published

Travel insurance was very easy to set up very competitive prices. Happy with the policy. First time purchasing this policy. Will no hesitation to use this company again for my travel insurance.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Holly, thank you for your feedback. We are pleased to hear that you found the travel insurance suitable to your needs and a competitive price, as this is our aim.

Basic overseas travel with cruise

published

Good value Very easy to set up over phone thus was the first time I have used your company aaa aaa a a a axx xx s a a a

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Dale, thank you for taking the time to write this review. We are glad that you chose budget direct to protect you on your journey and that setting up the insurance was easy. Hope you have a wonderful trip!

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Questions & Answers

Antonia

Antoniaasked

I was about to purchase two policy of travel insurance through budget direct, which is one for my son, and the other one for us. After reading these reviews, espescially about Margaret's review, I wouldn't recommend to anyone, let alone to make the purchase. I've travelled to lots of place, never claim on travel insurance, and have used cover more and 1cover.

2 answers

Go with another company!!

Budget Direct
Budget Direct A.Budget Direct

Hi Antonia, thank you for considering us for Travel insurance and taking the time to share your feedback. We do appreciate and take seriously any feedback we receive regarding our customer's experience and insurance coverage we offer.

Taldree

Taldreeasked

I have examined the reviews on Budget Direct and it appears that it is wonderful Travel Insurance until you have to make a claim and that of course is the crux of the matter. Why should I choose Budget Direct or Allianz, when the reviews on 'CoverMore' travel insurance regarding the claims is far superior, and yes they are more expensive but at least they are honorable. I think a Royal Commission into Insurance providers is overdue.

1 answer
Budget Direct
Budget Direct A.Budget Direct

Hi Taldree, thank you for taking the time to write to us. We do take on all feedback received, as it is valuable in providing a positive customer experience. When considering Travel insurance we do recommend that your read through/compare the Product Disclosure statement to see what is covered and the conditions, limits and exclusion that apply, in order to select which Travel insurance is suitable for your needs.

Geoff D.

Geoff D.asked

underwriter

1 answer
Margaret
Margaret

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