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Budget Direct Travel Insurance

Budget Direct Travel Insurance

Comprehensive, Domestic, Last Minute, etc...
3.8 from 375 reviews

Reviews

Review distribution

5 star
199
4 star
80
3 star
13
2 star
6
1 star
77

Taylor

TaylorSydney, NSW

  • 4 reviews

Worthless policy

published

Yes its in the fine print but a 24 hour delay in my flight and only just being able to make a wedding with a three year old is not good enough to trigger insurance to help us. Just a waste of money

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
3 comments
Budget Direct
Budget Direct A.Budget Direct
Taylor
Taylor

Yes an exclusion that means a 24 hour delay to a four day holiday really means your policy is worthless and should be marketed as such.

Budget Direct
Budget Direct A.Budget Direct

We appreciate your feedback around this matter.


Mel

MelPerth, WA

Real value for money

published

The lady on the phone of budget insurance was do helpful ,friendly and patient ,highly recommend
Will be using budget insurance definitely again and also recommending them
Excellent value and very easy to set up

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Mel, thank you for sharing your experience. We are pleased that you received friendly service and you found our travel insurance excellent value, as we do aim for this.

Awesome prompt service

published

Great value at a very good rate for comprehensive insurance, very prompt service as it was the first time user.
Will definitely use in future and broadcast to friends, thank you.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Peter, thank you for choosing Budget Direct to cover you on your trip. It is great to hear that you found the service prompt and a competitive price. Our aim is to provide a good customer service from purchasing to claim.

The reviewer stated that an incentive was offered for this review

Lynette

LynetteSouth East Queensland, QLD

Great service

published

Hi this is the first time I've booked travel insurance with you. Very good rates and easy to understand. Made booking with you a breeze.
Luckly I didn't need to do a claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Lynette, thank you for your review. We are happy to hear that you found the price competitive and easy to understand, as this is our aim with offering Travel Insurance.


peter k.

peter k.South East Queensland, QLD

Well thought out and easy process

published

Goog all round policy easy to understand hopefully easy to claim if something goes wrong. Had all the inclusions that I need and none of the stuff that I would otherwise pay for and don't need

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Peter, thank you for providing your feedback. We are pleased to hear that you found the policy suitable to your needs. Our aim is offer a competitive cover and to assess claims within a timely manner. Wishing you happy and safe travels !


Katie

KatieSouth East Queensland, QLD

  • 2 reviews

Each time and each new place you travel you get charged extra.

published

12months cover. Each country in that time should not be extra. The point of an annual Multitrip policy is that you're covered anywhere in the world for that 12 months.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea), Europe and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Terry

TerryEyre Peninsula, SA

How easy was this!!

published

If I could upload my text exchange with a friend, I would!! I had a swear word because it was so simple. This was so quick and easy and exceeded my expectations. And $400 cheaper than my other quote.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Terry, thank you for your review. We are glad to hear that your experience exceeded your expectation and the insurance was competitive for the cover you were looking for.


KnowYourRights

KnowYourRightsCanberra 2600, ACT

  • 20 reviews

Avoid at all Costs - Policy has no practical real world value

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateJune 2019
Claim ApprovedNo
See all answers
6 comments
Budget Direct
Budget Direct A.Budget Direct
KnowYourRights
KnowYourRights
Budget Direct
Budget Direct A.Budget Direct
Cameron

CameronSydney

  • 4 reviews

WARNING: Comprehensive is not actually comprehensive

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim DateAugust 2019
See all answers
2 comments
Budget Direct
Budget Direct A.Budget Direct
Cameron
Cameron

Your reply lacks any customer service thus why I have taken this to the Australian Authority.

Sharon Cadwallader

Sharon CadwalladerRichmond-Tweed, NSW

Best price and service

published

The policy represented good value and was easy to secure. Whilst no claims were necessary it was reassuring to know that we were covered in the event of an emergency

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Sharon, thank you for taking the time to write this review. We are pleased to hear that the travel insurance provided you with peace of mind and easy to secure, as this is our aim.


Lorraine Crinall

Lorraine CrinallNorthern Region, NSW

  • 2 reviews

Cheapest and covers all my needs

published

Good value and cheapest when comparing all required cover aspects. Will only be used in December. Has not yet been necessary to make any claims and hopefully none will be.

Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Lorraine, thank you for taking the time to write this review. We are pleased to hear that Budget Direct travel insurance was competitive in price and suitable to your needs. Wishing you happy and safe travels in December!


JOHN

JOHNSouth East Queensland, QLD

Value for money

published

Never used before would check them out again next time I travel- seemed to fit in with my plans just right- easy to load up online and pay for the cover

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationMiddle East
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi John, thank you for taking the time to provide your feedback. We are glad to hear that you will consider us again next time and you found the process to purchase travel insurance user friendly.


EFM

EFMSouth East Queensland, QLD

  • 2 reviews

Comprehensive Travel Insurance? Rubbish!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedNo
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Don

DonSydney, NSW

  • 3 reviews

Your chances of having a satisfactory claim

published

I was considering getting a Budget Direct domestic insurance policy so I decided to check on what proportion of claims had satisfactory results. All insurance companies are happy to make it easy for you to pay them but some are quite reluctant to pay on claims.
So I counted the positive and negative results of travel claims recorded on Product Review by Budget Direct policy holders. 21 had positive results and 65 negative results.
Go figure your chances of a happy outcome if you have to make a claim. I am looking for another insurer.

Value for Money
DestinationAustralia
Claim MadeNo
1 comment
Budget Direct
Budget Direct A.Budget Direct
FJ1960

FJ1960Sydney, NSW

  • 4 reviews
  • 5 likes

read very carefully the fine print

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimMedical and Personal Liability
Claim Resolution Time1-2 months
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
4 comments
Budget Direct
Budget Direct A.Budget Direct
FJ1960
FJ1960

Maybe be open and honest about your exclusions and not write xxxxx$ personal liability. As you know you got to have a law degree to understand these contracts and about 6 weeks to read all the fine print
I will be taking my business elsewhere

FJ1960
FJ1960

I will try 1cover travel insurance they got 4 to 5 star rating .
And I will check the fine print

Melanie G

Melanie G

  • 2 reviews

Impressive service!

published

This is the first time I've bought travel insurance through Budget Direct. Easy to purchase online. Had a medical claim which I submitted just after I returned home. It was approved in 24 hours and I had payment within 48 hours. Impressive service!

Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Ana Carolina Pettirossi

Ana Carolina PettirossiSydney, NSW

  • 2 reviews

I feel that Budget Direct is a scam

published

I gave them all the context of the claim. I attached all the receipts and they came back with: "Your policy does not have cover for delayed flights with 'crewing' reason".
My policy is their best one (Comprehensive). If my policy does not have, no other policy has too.

I feel like airline and travel insurance companies are aligned to say reasons that neither of them is responsible to pay.

JetStar says: use your travel insurance
Budget Direct travel insurance says: we do not cover

I feel deceived.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateOctober 2010
Claim ApprovedNo
See all answers
1 comment
Budget Direct
Budget D.Budget Direct

Best on offer

published

The offer was good value, this is the first time we have used budget, it will not be the last as we intend to do more traveling in the coming years, cruising, train trips, buses etc. As we increase in years we need to see as much as we can.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget D.Budget Direct

Hi Alan, thank you for taking the time to provide your feedback. We are glad to hear you found the travel insurance good value for money to protect you on your trip and look forward to continuing to be of service for your travel insurance needs.


lindsmorris

lindsmorrisGreater Melbourne (Outer), VIC

Great for basic domestic travel insurance

published

Very easy and simple to quote and buy. I was after basic cover so this was perfect for my quick family domestic holiday (there is probably more comprehensive cover but I wasn't looking for that). It was very inexpensive too and was the cheapest I found.

Value for Money
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget D.Budget Direct

Hi lindsmorris thank you for sharing your experience. We are happy to hear that we were able to provide you with the cover and peace of mind for your family holiday.


Deb

DebQueensland

  • 3 reviews

Schmick ads .... wait til something goes wrong see how Schmick they are then

published

Seasoned traveller always use travel insurance
First time budget direct never again ... quick quote and to take my money lodged a claim very legitimate as I had to cancel my trip
Budget Direct made it so difficult so much paperwork and banal re requests took them 4 months of pfaffing around to deny my claim
Just had another holiday used ANOTHER insurer and WILL never use budget direct again
I travel with a couple of girls and we always travel 10weeks plus so us 3 and anyone else who I can tell will NOT use this company

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Other
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
1 comment
Budget Direct
Budget D.Budget Direct

Page 1 of 19

Questions & Answers

Cath

Cathasked

I am travelling to canada for 2 week skiing holiday. Aged 62 suggestions

2 answers
PJM
PJM

Go Comprehensive - nothing less.

Andrew L
Andrew L

My immediate response is to take out comprehensive cover and make sure you advise that you will skiing during your holiday I have found budget direct comprehensive cover s very competitive price wise as well as very well understood no hidden surprises


Adele

Adeleasked

As I am shortly to travel to Bali what policy would cover travel delays should volcano erupt?

2 answers
PJM
PJM

Comprehensive cover would give you the best results for a travel delay of this nature.

Andrew L
Andrew L

I used the full comprehensive cover for peace of mind. I even traveled to Mt Agung to make sure it was behaving during my recent visit. Great scenery no volcanic activities. Budget Direct full comprehensive cover was the best product I found after spending many hours research


Robert Danks

Robert Danksasked

My wife are planning a week in Bali next month. Her mother is 92 years old and resident of a care home. Other than being very old she is well and expected to last a few years yet. If she were to fall ill suddenly and we were required to cancel or return at short notice would we be covered under your comprehensive travel policy.

1 answer
Chris L.
Chris L.

The age limit set for their policy is 100, so that would suggest so yes.


Get an answer from our members and Budget Direct representatives

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