Dont trust them. Always cancel your policy when it is over!!!
I try to be savvy and re-assess my insurance costs every year (home, car, life etc) and twice now I have been conned for a consecutive year for unnecessary car insurance with BUDGET DIRECT!!! The first time I was only getting a quote over the phone and they still took another years worth of car insurance money from my account after I told them I didnt want to continue insurance with them. That was around 10 years ago. I called them and they apologised for the mistake and refunded me....
This time, after renewing my car insurance with someone else I saw a payment on my account for BUDGET DIRECT car insurance!!! I called them and relayed my dissatisfaction with their sneaky ways to which they told me that is to cover the customer in case they forget to renew their policy!!! what happened to sending out letters, emails, text messages etc!!!!??? or even calling?? No-one else conducts business like this. I wonder how many innocent people have paid unnecessary insurance policies to these people without even realising. No wonder they offer a negotiation price!!!
Adequate and in line with the Budget philosophy
True to Budget values. Economical and without fuss. Will seriously consider on our next journey. Range of our options was broad enough to meet our needs without too many complications.
Best Travel Insurance I have ever purchased
Budget Travel Insurance is excellent value
I have not made a claim
This is the first time I have used Budget Travel Insurance but I will certainly be using it again
This was very competitive for price ans so easy to purchase online.
Great value with positive reviews to compare prices. Normally go with other travel insurers what convinced me was choice rating and overall cost with chomprehensive cover.only time will tell will provide feedback upon my return.
Terrible Claim Payment Service
I have only used Budget Direct once for travel insurance - never again! I unfortunately needed to make a claim as I fell ill whilst travelling overseas and had to return home for surgery. It took 2 months to have my claim approved, and I have been waiting for 4 weeks for the money to be put into my account. Their customer service is appalling. Lovely people to speak to, but no one actions anything, takes responsibility for anything or returns calls.
Easier than the others
We needed to cover a one way trip to UK. Budget Direct made this easy and cheaper than the competition.
We are first time users, and although we haven’t set out yet, we would recommend this scheme.
Missed a connection flight in Denpasar due to delay of flight from Jakarta. I had to buy a new flight ticket to go home to Perth. Kiwi.com told me it was it was not their responsibility. Budget direct rejected my claim as extra unplanned travel expenses was not covered in my contract. When I signed up, "missed flights " and " extra travel expenses" was listed in the insurance cover list. We are talking about a claim of 380 dollars.
I will buy travel insurance elsewhere next year. Be aware of the fine print. Insurance always works when you don't need to claim anything.
Just the ticket!
Was looking for a policy that was budget friendly but covered everything I needed without lots of unnecessary cover - with this I get everything I need and hit the mark perfectly cost-wise!
This is first as we usually use bank offer. But as I didn’t buy trip through bank needed insurance from elsewhere. Checked several
other companies who were in a couple of cases twice as much as Direct. We use Direct for our house insurance as well and find them great.
easy to use
first time used and happy with the results would recommend to my family and friends and would use it again
Exact Travel Insurance I needed without any hassles
Never. This is my first time.
Exact Travel Insurance I needed without any hassles. Your review table needs updating though as it won't let you submit anything less than twenty words. Make it 20 characters!
Didnt make a claim so cant rate it. It was an easy purchase though
This one time. It was easy to purchase online. Straight forward. I dont have anything else to say. 20 word minimum is a bit rough guys.
Good peace of mind
This is the first time I have had travel insurance with this company. Fortunately didn't have to submit a claim but cover seemed to be very good. Will use again in the future.
I purchased on line. The process was straightforward. After purchase I was unsure of one of my responses. I was given clarification using the chat facility. I then modified my policy and an adjusted certificate was issued. Very happy so far. Can’t make any comments on the claim process.
Easy to purchase, didn’t need to use it though.
Never used before, first time. Price was right and we already have our cars and houses covered by real so it met what we needed and a familiar brand.
5 out of 5
This is the first time I have used Budget Direct but not the last. I found the premium very well priced and easily applied
Impossible outreach from South America
Couldn't use their doctors network in Argentina. Try to call to the number on the website (for medical service in South America) and couldn't get through. Hired the service in Brisbane before my trip, when I try to reach them from Argentina (through chat) they said I have to call to a number to be able to know what hospital to use...
Wouldn't use this travel ensurance if going to South America...
Never received any communication
Never received confirmation or a PDS despite an email stating that I was going to receive one in 24 hours.
First time using budget direct
As a first time user the process of getting travel insurance online was quick and easy, and the price seemed good in comparison.
Too early to review policy
First time I have taken out a policy with BD, ask me to review next June after the trip. The policy seems reasonable, like all insurance policies you will not know good it is unless you need to make a claim
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