travel insurance claim (Due to bush fires) declined because I departed on my trip prior to the bush fires occurring
I purchased domestic travel insurance for a three week trip 23rd Dec - 11 Jan throughout QLD, VIC and SA. Due to the bush fires on Kangaroo Island in the first two weeks of Jan I was forced to cancel our plans and therefore lodged a claim to be compensated for accomodation cancellation costs (for this KI portion of the trip only)
My claim was declined because and I quote “In this instance as you had departed from your home prior to cancelling the Kangaroo Island portion of your trip, the claimed cost falls outside the scope of coverage provid...ed by the policy.“ How on earth is this possible? Now where in the policy can I find a clause that says cancellation must take place prior to departing from your home on the policy commencement date. I’m absolutely flabbergasted and have escalated this further however can anyone shed any light or insight on how this is possible?
Doesn’t cover cancelled flights
My partner and I missed our international flight home because a connecting domestic flight was cancelled due to a mechanical breakdown. We took a taxi for 12 hours on Indian roads but still missed the flight so we booked the next available flight with the same airline and and assumed we would be covered considering we paid for the most expensive ‘Comprehensive Insurance’.
But, we were told the flight and taxi fare are not covered in their premium package. I thought that was the whole point of travel insurance.
Worst Insurance Company Ever
I was overseas when my father urgently needed to go to the hospital due to serious health issues, which unfortunately resulted in his death, hours before my flight was to leave. Budget Direct refused my claim to compensate my lost flight despite having had comprehensive travel insurance.
- Last Minute Travel Insurance
- Verified customer
Very happy with the price.
First time ive used budget direct for travel insurance and it want be the last, easy to use and had no problem with it. I also have my car insurance with them for many years...... Thanks BD
Great value travel insurance
Easy to purchase, great value for benefits provided and it looks like the best on the market. Use it for overseas travel including sky activity. Fortunately for I did not have to use it.
Can’t live without it
It doesn’t cover sickness for my son so we change flights even if we have a letter from a doctor. We are thankful that he got better and we proceeeded as planned
Really good. Peace of mind. Fortunately haven’t had to make a claim.
Reasonable and comparative pricing, however with great inclusions, very helpful customer service, clear and prompt when communicating over the phone. Super easy to set up, with email confirmation.
Felt peace of mind utilising reputable company. Have used other items, including car insurance..
Perfect for us
Set up was very easy and value for money. This is the 2nd time I have purchased travel insurance from you but have never had to make a claim thank goodness.
- Comprehensive Travel Insurance
- Verified customer
I selected this insurance because it covered personal and vehicle insurance. The insurance was easy to obtain and gave us peace of mind.
We didn’t need to make any claims so I can’t comment on any experiences in claiming.
Easy online, quick response
Easy set up, simply , quick response, price reasonable, price camparison with the others, cover is very good value, did not make the claims , so no experience , nothing to say about the claim, overall goods, will use again.
Price of policy was good
Price of travel insurance policy was good. Didn’t use the policy as there were no issues in the trip. For people, who don’t claim on their policy, would like to see given a discount with their next budget direct policy
Easy to work through
First time using Budget Insurance. Hopefully won’t need to use it. Will be reviewing cars/houses ins on return from overseas so will check you out Budget. Have 4 cars and 2 houses on same property
Great travel insurance
Travel insurance was very easy to set up very competitive prices. Happy with the policy. First time purchasing this policy. Will no hesitation to use this company again for my travel insurance.
Basic overseas travel with cruise
Good value Very easy to set up over phone thus was the first time I have used your company aaa aaa a a a axx xx s a a a
Great Last Minute
Just needed Travel Insurance and needed something quick. This was the cheapest giving me what I needed. Would recommend to my family and Friends. Hopefully will not need it, holiday
- Comprehensive Travel Insurance
- Verified customer
Will never buy insurance from budget direct again.
Good value if they were to actually help you with a claim. They use Too many loop holes to get out of paying. This was first time buying insurance from budget direct and never again. I should have read other reviews. At least it’s a good learning experience.
Great price for last minute!
It was fantastic to find a great price at the last minute, just before we were about to board our plane! We found it in less than 5minutes! Thanks Budget Direct!
Easy is what I wanted and easy is what I got. Nice policy with what I needed cover for
No claim as yet to travel but feel no issues will occur
First time using this travel company as alway went via cbas personal credit card provider
Will use again if needed
Fraud, just plain take the money and run fraud
I purchased the comprehensive travel insurance after speaking with a Budget Direct consultant, I was guaranteed 24 hour emergency support and medical coverage for the duration of my trip, never believing I'd ever need it in any case.
I suffered a serious injury during my trip and contacted the emergency call centre, they never answered, I then made contact via web chat and was given an email address (yes an EMAIL ADDRESS) and told that someone would contact me.
I had no response from anyone in over TEN DAYS and that was just a totally uninte...rested "are you dead yet?" three line email they wouldn't even guarantee that if I sought medical assistance the bills would be paid (I was in a country where if you don't pay you don't get treated). When I outlined my condition and requested assistance I received NONE, every few days leading up to my departure back to Australia all I got were sporadic emails in response to further requests for assistance Budget Direct gave me NOTHING, I was just left to fend for myself no matter how many times I pleaded for help. My flight home was approaching and I had to organise my own evacuation back to Australia, when I finally received medical treatment it was found that the delay had caused a permanent disability, again when I contacted Budget Direct to lodge a claim they told me that now that I was back in Australia the policy DID NOT cover expenses incurred. During the whole saga the staff I dealt with wouldn't supply their names or location and wouldn't even confirm if they were male or female I have never encountered such a blatant fraud by any legitimate Insurance Company.
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Questions & Answers
I was about to purchase two policy of travel insurance through budget direct, which is one for my son, and the other one for us. After reading these reviews, espescially about Margaret's review, I wouldn't recommend to anyone, let alone to make the purchase. I've travelled to lots of place, never claim on travel insurance, and have used cover more and 1cover.
I have examined the reviews on Budget Direct and it appears that it is wonderful Travel Insurance until you have to make a claim and that of course is the crux of the matter. Why should I choose Budget Direct or Allianz, when the reviews on 'CoverMore' travel insurance regarding the claims is far superior, and yes they are more expensive but at least they are honorable. I think a Royal Commission into Insurance providers is overdue.
Budget Direct A.Budget Direct
Hi Taldree, thank you for taking the time to write to us. We do take on all feedback received, as it is valuable in providing a positive customer experience. When considering Travel insurance we do recommend that your read through/compare the Product Disclosure statement to see what is covered and the conditions, limits and exclusion that apply, in order to select which Travel insurance is suitable for your needs.
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