Budget Removals & Storage
Verified47 reviews
As of mid-2016, Budget Removals & Storage has been under new management.
Positive reviews
Good movers – Would recommend them on time professional looked after my goods, just used them again to move a slate top pool table very good service cant go wrong. Show 3 replies
The best of the best – It's the fourth time we have used craig and found his service to be brilliant He arrives on time and works like a man possessed Nothing is to much trouble the utmost care is taken when loading and unloading the truck His pricing is very reasonable and no time is wasted during the day We were more than happy with the end result and the stressful… Read more
day was made easier with his friendly attitude and understanding The fact that we needed a second truck load that wasn't expected didn't phase him and it was booked in without a problem Again stunning service and wouldn't hesitate to use him again
Great service and a smooth and easy experience from start to finish – I recently contacted Budget Removals as I am moving home. My booking was made by Kerry, who was extremely courteous and helpful. Even though all the information was provided at the time of the booking, I received a lovely follow up email from her confirming my booking details. I was informed that the owner, Craig, and his colleague, Mark,… Read more
would be attending. Budget Removal’s hourly rate is very reasonable and NO FEE was charged for travelling to my location.
Today, 26 March 2024, the date booked, I received a phone call advising me of the arrival of the removalists.
Craig and Mark were extremely professional. They took great care of my furniture whilst ensuring that there was no damage to my new home or the property I was vacating. The move was completed expediently and efficiently. I cannot speak highly enough about the service provided by Craig and Mark and would recommend them in the highest terms. Moving home is always a stressful event, however, I can honestly say it was a smooth and easy experience from start to finish. If you are looking for a FIVE STAR experience on a budget, you cannot go past BUDGET REMOVALS.
Negative reviews
Rude, Threatening, Damages – Absolute worst company I’ve ever had to deal with. [Name Removed] and [Name Removed] should be absolutely ashamed of themselves. They were incredibly rude, misquoted me by almost half for the storage, didn’t bother showing up the first day without even a phone-call to let me know, then were late the second day - on top of that they took 13 hours… Read more
to pack up my small 2 bed apartment (charging hourly of course) and then even still left a whole countertop worth of items behind.
The worst part however is they damaged the building lift and my freezer; they left the plug outside the lift so when it went down my freezer got hoisted in the air and slammed into lift doors and roof before the plug snapped off. When I asked [Name Removed] about it he denied it... Then when I told him I had proof, his wife [Name Removed] inundated me with phone calls threatening and screaming at me. She was shouting so much I had to get my father in law on the phone to try calm her down. They then they proceeded to look him up online and then sent me emails with his home address and business on it threatening him. They threatened to ‘lose’/damage all my belongings in their truck if I didn’t pay them that day (before we had come to a resolve over the lift & freezer) and tried to charge me over $130 an hour for every hour I waited to pay them while trying to sort out their mess.
I have now been left with over a AUD$6000 bill from Strata, my storage is costing me almost double what I had budgeted for, and of course [Name Removed] and [Name Removed] are now gone silent refusing to answer any emails or calls.
I have proof of absolutely everything I have described here, and will have no qualms about posting screenshots of their nasty texts and emails if they dare try and argue any of this.
The are foul people, avoid at all costs.
BUDGET REMOVOALIST CAN NOT RECOMEND – The same amount of goods and furniture (in fact there was a lot less furniture than last time that 2 workers from Man with a Van 2 hours and 1 hour to unload paid for 4hous). Too many things broken and took too long. Disappointing (many issues and complicated) I was very sick next time I will take control of how it should have been moved. They… Read more
should not have tried to fit everything on one move which took too long to do and badly stacked it was only 5 min down the road. The people were polite and tried but was made to feel guilty over their poor management. Was not happy they wiped out (pulled from the ground) my $2500 front gates with their truck and didn't tell me i pointed it out and they said they would be back to fix it but i have now had it fixed by a professional at my cost too much furniture broken and other goods. Please make sure you put protectors over sliding door tracks when pushing trollies over these to prevent them bending.
Glad it's over – This move was for our family home contents from the city to a regional area. I had previously used Budget Removals and Storage about 20 years ago, and the service then was fine, however ownership has changed in the meantime and we were very disappointed (and stressed) with the recent result. The total effort (and cost) was about 20% higher than… Read more
the estimated hours we were given and there was no plausible justification or explanation for the increase, particularly for the travel time (including from the depot to our home). There were also additional charges when the invoice was presented, and these had not been previously disclosed or discussed with us.
Prior to the move we were assured that everything would be well cared for and that our goods would be fully insured within the hourly rate. However, multiple items were scratched and damaged, partly through rough handling (the trolleys did not even have any rubber guards) and also by not being properly protected with blankets when on the road. After a great deal of effort we received back a nominal amount for the damage, but it is nowhere near enough to cover the repairs and loss of value to our furniture.
I made the mistake of not getting the quote in writing first, and also not asking to see proof of insurance cover before we booked our move. The pre-sales pitch was so convincing, I believed everything was going to be great. But after the actual experience, I hope we never have to move again!
Recent reviews
We got let down by Movee, just didnt turn up!! We then hired these guys and they were professional, polite and efficient. Nothing was too difficult for them. We recommended them to our real estate agent as they were so good.
Amazing removalists, highly recommend – Craig and Carter arranged my move and were absolutely amazing. Was so easy to get booked in and they were really flexible about requiring a second trip for the rest of my stuff. I had a heap of boxes of books and lots of plants, plus other pieces of furniture that all arrived safe. Couldn’t recommend them more, they were polite, chill and generally lovely people.
MOVING HOUSE WITH BUDGET REMOVALS – Craig and Carter did an excellent efficient job at moving my furniture! This is the second time I have moved house using this company. Kerree does the bookings and her customer service and follow up communication makes the whole moving process smooth and stress free. Show reply
Craig and Mark were great! – We moved from a 4 bedroom double storey house to a 4 bedroom double storey house. The guys arrived on time and worked hard and constantly. Nothing was too hard for them. Very friendly and helpful. We will be using them again!
I recommend them highly… – Can’t thank the team enough they made the move stress free.. very professional… very helpful and polite had a few laughs.. very very friendly… very careful with our furniture and boxes placed everything carefully and neatly into the rooms… connected the washing machine and fridge… I suffer from bad anxiety and husband had been diagnosed with diabetes the move was very quick and stress free.. and BIG THANKU TO THE TEAM… I highly recommend them… Show details
Made my move so easy! – I'm so greatfull for all the help from Craig and his team by far the most honest respectful company IV used after moving 3 times in a year with different companies was so stressful until I found budget removals they made my move so easy can even say it was a good day with the boys in my home everything was moved safe and stll faster and cheaper… Read more
than the other companies ! I can't thank you guys enough I would definitely recommend budget for anyone looking to move I think just an all round beautiful family business
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They are the best removalist yet – I am so thankful that I chose this company for my move they were on time, went the extra time to make sure they packed the truck well to fit all items on board. Their courtesy and respectful behaviour made a long day so much easier. The cost was below what I was expecting and they did not damage one item. Would gladly recommend them to anyone.
Professional and efficient – Getting caught in the COVID19 crossfire, moving to a rental and then returning to our own home 6 weeks later, Craig and his team were efficient, professional and compassionate. It was a big move, both ways over a short distance. Every care was taken with our household goods and furniture. I can't thank you enough for assisting us in what has been a stressful time.
Great service – Moved all of our stuff and organised them for us in the new place. Assembled the IKEA bed, connected the washing machine and refrigerator, made sure no loose ends, thank you Team
Great service, made our move much easier – Moved from South Fremantle to Hillarys, whole house. Craig and Caleb were efficient and helpful, moved all of our furniture and paintings as well as plants and outdoor furniture. Highly recommended
Great Service – We recently moved house using Budget Removals and Storage. We had a huge load from a 5 bedroom house and 2 sheds. It was a 13 hour day for Craig and Caleb who did a wonderful job with a minimum of fuss. Thanks guys for a great effort. Show reply
Excellent move – Craig arrived early to check on the size of our move and from that point on it was smooth sailing. Great guy excellent conversationist and he and his offsider worked hard and in such a professional manner. Great work guys you get our vote every time.
A big job very well done – Craig and Caleb did a great job moving all my goods from a 3 bedroom townouse. They were friendly and very efficient and very reasonably piced. They handled everything with care and made a big move with some large heavy items seem effortless. Would strongly recommend them for your house move.
Fantastic removalists – I moved from a 2 brm apartment to a 3 brm house two suburbs away earlier this week. Budget Removals were on time, efficient and very careful with my items. They provided a wonderful service and I cannot fault them at all. I would highly recommend them to anyone and will definitely use them again!
Not Satisfied – I used Budget Removals & Storage on 30 December 2015 for home moving of a 3 bed room house. The vehicle was accompanied by a truck driver and an offsider. The Offsider is very rude and careless. Offsider was fighting with the Driver all the time and disturbing his job as well. Offsider did a very bad job and damaged some of the items. I am not happy about the job they did and I will not recommend them for anyone.
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Very Good Service From Both Staff – This was my 9th move by a private company. I found both staff members to be very professional and efficient in their work. Would recommend both to another person should they need a removalist.
Excellent service – I had some gear moved today by Budget Removals and Storage. Thankyou to Craig and Dan for excellent service they went above and beyond, they were hard working, very friendly and professional.
Great Work Budget – Great work Guy's. Happy with the move - On time and worked productively - Highly Recommend They're careful with furniture and stacking boxes
Excellent Work & Friendly Service – Jaime and Dana were both efficient and careful with all belongings and also assisted dismantling which was appreciated. Great Job!
Great Service Thanks Budget – Great Service Thanks to Eddy and Michael both of you were really good and I appreciate all of your hard work. Very happy with the service from the Budget Removals and Storage team.
Thanks for your help – Very happy with the guys from Budget. Very efficient, friendly and great work. Highly recommend. Made my move stress free and easy.
Friendly & Helpful – Very polite and efficient service. Friendly fit crew ready to do what is required with a brilliant sense of humor and a smile! Thanks Guys!
I can not recommend them highly enough – Eddy & Dan have been fantastic. They have worked their socks off non stop for 10 1/2 hours with hardly a break. They are both very professional, very careful with heavy delicate boxes. They have happy and cheerful personalities despite the incredibly hard and back-breaking work they do. I can not recommend them highly enough.
Long Hard Work Done With a Smile – The men were pleasant did the job with no problems over-coming one or two different situations & worked hard. I would recommend your company.
Good Old Fashioned Service – Extremely professional service - will recommend your company anytime!! (The Guys were fantastic!!). Everything was awesome from booking to job completion. Thanks to all the team at Budget.
Very Polite and Great Workers! – Nice blokes great workers I recommend Budget Removals and storage to anyone. They were fast and fair hard workers. EXCELLENT SERVICE :)
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An officer from Budget removals called me today and apologized on what happened. I was told that… Read more