Bundaberg Motor Group

Amazing experience with the friendly team at BMG. Communication was on point! My car was serviced and ready in the timeframe expected, the team are lovely to deal with, could not have asked for better.

I received a recall on my new vehicle, was going away but booked my vehicle in for when I got home which was 4 weeks later. I was available both via email and phone whilst away. Got a confirmation email 2 days before appointment date to make sure… Read more

the vehicle was still coming in. I am 70kms out of Bundaberg, but arrived on time only to find out that the parts for the vehicle had not arrived. I then drove 70kms home as the only reason I was in town was for the vehicle recall. When I queried as to why a confirmation of arrival message had been sent, I was told that it was an automative email issued. I cannot believe that BMG did not have the courtesy to contact me and save me a 140km round trip. I don't have a problem with the part being unavailable, but I have a huge problem with the discourtesy shown by the staff. I am a very disgruntled customer!

My communication with Shital on service desk was impeccable. She is knowledgeable, informative and professional. Service team were great, on time and professional

Great service and friendly staff. The front staff were incredibly polite, took the time to listen to my concerns, and provided 100% upfront pricing transparency.

Had my car in for an inspection recently.Shaphel was wonderful.Both her and Jonno were curteous, knowledgable and extremely helpful.I left BMG totally satisfied. I have no hesitation in recommending your Hyundai service staff and technicians to prospective customers.

“BMG Service Department” Disappointed with my recent annual car service at BMG Hyundai. My car came back with a cracked windscreen originating very close to the right washer/wiper area I had specifically asked them to inspect. I was told the damage was pre-existing, it was not, and despite requesting the footage/evidence, it was never provided to… Read more

me. BMG quoted $1,065 for a non-genuine replacement. I ended up getting it replaced at Bundy Windscreens for $450. Not a good experience. Would advise others to take photos of your own vehicle before being serviced to avoid the issue I had.

In 2023 we purchased a new Izuzu MUX from BMG as we wanted a local dealer that would deal with any problems that were experienced and maintain a sense of loyalty to local business, plus also the addition that it had a 7 year warranty. Just recently… Read more

(2026) we started experiencing sensor issues (Forward Collision Warning / Lane Departure Warning) intermittently lighting on the dashboard. This had occurred on 4 occasions over a period of a month. BMG assessed the issue through their diagnostic system and came back that no problem had been identified. We argued that we had provided photographic evidence of the occasions that it had intermittently activated independently of us. BMG argued that as no problem had been identified through their diagnostic system we were required to pay a fee, even though the Izuzu MUX is under a 7 year warranty. No amount of arguing and providing evidence of the issue would change their minds about the fee payment. We argued the issue was identified by us, we had provided photographic evidence, the matter should have been resolved under warranty. Their response, it is their policy that fees would be charged unless diagnosed. It was also brought to our notice that this is a COMMON problem with Izuzu vehicles. So there is a common problem, yet BMG demanded payment. What they failed to explain is what effect the sensor lights automatically coming on would affect the safety and integrity of the vehicle. Their response was keep monitoring the issue!

During a recall on our 2 month old Nissan x-trail, our vehicle was returned damaged. BMG service manager inspected the damage and agreed it looked new as there was white paint still on our red car. Took four working days to get back to us to decide… Read more

that the service dept were not at fault and damage was done prior to recall. We deny this but realise BMG wont take responsibility. Very disappointing both with outcome and the fact that we had to keep asking if the video tapes of the work carried out on our vehicle had been watched, four days come on!

First service went super well, staff extremely polite and got me back on the road asap. Did have an issue with my new car which Natasha has been a superstar on helping get sorted.

Dropped in car for service and Samara greeted me with a bright bubbly personality and ensured the car was done on time and sent courtesy bus to pick me up. Samara is a fantastic asset to BMG

As always I have a great service again . The team bend over backwards to help with anything. . I was saddened that Nicole that worked for many years has left. All the best in her new adventure. Always have a follow up to see if all went well . Thanks again Bundaberg jeep . Donna pearson

Great experience with BMG. Friendly staff, professional service and everything was handled efficiently. Very happy with the service and would definitely recommend them.

A shout out to bundaberg service centre at bmg, the lady I dealt with today and on my last service (I'm sorry I forgot her name) is an absolute treasure and they are lucky to have her also a shout out to Darren for washing my car, I've had a very tough 10 months and just a car wash and a friendly staff member makes my day so thank you.

Be aware buying a car from this lot can be a huge mistake they will not look after you when things go wrong also selling rusty cars that they were aware of be aware of chassis that have been painted .

With new owners and all new management thus place has massively transformed i came back to get my car serviced after a friend told me its great now and it was express service done at a great price, ill be back for sure

Wonderful experience, 100% recommend. The staff are friendly and very helpful.

It was good and professional, staff were nice and very experienced with tons of knowledge

Good people, great team work!!!!! Appreciate the way they work and deal with Customers.

Really fast turn around, really transparent about what was happening with my car Great to see new ownership doing great things for the business

Dylan the fixed operations Manager was amazing to deal with. Very Professional.

Picked up my car last week , on time service, met on the driveway, finished as per booked in, new ownership, you can certainly tell, will be back for sure.

Fast, easy and very professional Highly recommend such a friendly group

Fantastic buying experience, overall very happy - very customer centric and really looked after me

Recently had car serviced, dealership under new ownership since my last visit. It was amazing. Recommend highly for your next service

I've just read the previous reviews. BMG service department is non existent in my recent experience. Used incorrect contact details as an excuse to not contact me regarding repairs when they send emails to me prior to my issues and then don't follow-up on enquiries when given contact details again. I would definitely not recommend BMG for service… Read more

on a older (15+yrs) reliable car as they are not interested in being helpful with repairs on them. Why can't BMG just be honest and advise of no service or repairs on older but still good reliable cars to save the disappointment and negative reviews. Would make everyone's lives so much easier. Never again BMG. You've lost my buisness and others after we warn them about you and your service department. There's plenty of other better and more reliable businesses out there in bundy people!

Mind blowing how these guys are still in business. Specifically the service department. All i needed was a quote to repair something. 7 times I’ve rang asking for the quote to be sent. 7 times i wasted my breath. If you want decent service, go… Read more

somewhere else. I won’t be buying any brand these [Content Removed] service, absolutely no service or urgency at all.

A disappointing experience – I went to BMG to inquire about the rubber strips that run along your car roof and down around the edge of your windscreen. Ordered them in April, booked appt for fitting on May 9th. On arrival I was told it would take an hour, an hour and a half later, received a phone call, to inform me that the wrong part had been ordered. Rebooked appt, then… Read more

msgd me to say part not arrived, then rang to say yes it has arrived. Arrived for next appt waited for over 3 hours, only to be told that the parts they installed were damaged and would have to be replaced again. The part was indeed damaged and the plastic grill under my wiper arms did not sit properly, or flush to the rubber as it had before. Returned once again for part replacement, stood in reception for over 30 minutes with 3 others, with no staff at the counter whatsoever. When I finally was served, I requested to speak to the mechanic attending to my vehicle, I pointed out to him how the grill under my wipers no longer fit. He said it was because of the damaged part, collected my car, the grill still does not fit flush. The mechanic and supervisor I overheard, said while they were wiping the grill with protestant to make it look all nice and shiny, "just like new". To frustrated to even deal with them any longer.