4,044 reviews
AI reviews summary
The overall sentiment for Bunnings Warehouse is predominantly negative, with significant frustration directed at the "Marketplace" third-party seller platform and the performance of the company's website. While individual staff members at specific brick-and-mortar stores are frequently praised for exceptional service, these positive experiences are overshadowed by recurring reports of stock inaccuracies, difficult return processes for online orders, and a perceived decline in expert product knowledge.
Pros
Cons
Verdict
While Bunnings remains a staple for immediate hardware needs due to its physical footprint and some standout staff, its digital and "Marketplace" offerings are currently a significant source of customer dissatisfaction. Consumers are advised to verify stock via telephone before travelling and to exercise extreme caution when purchasing from third-party sellers on the website.
As a trade customer they are useless .Waste so much of my time Cant match quotes and then ask to drive to other side of town to pick up material because they cant be bothered to take to local store
Fancy food kitten cat food used to be for 24 cans around the $ 24 / 25 it's now almost $30, same with dine cat treats used to be around the $17 now $25 what a rip off, just money profiteering, show again very cleary Bunnings is only in for the money, customer satisfaction seems to be a unknown word for bunnings. It's only money, money for them. Show details
Have paid for a complete set of Ford BA Falcon keyless remote but they sent me an empty shell (remote without internal chip and battery). Have contacted them without success. Even when I added poor review on their Bunnings website with no hard word words, they deleted my review twice.Perhaps they don't want others to know of he true reviews by tge… Read more
customers or perhaps the majority of their package crew can't read English properly and need to be consulted. Not recommended for purchasing any product from their website online.
Hi Mark, thanks for taking the time to submit… Read more
Reviews with attachments
Bought the redwood fire 15kg. So much better than the 20kg bag of something else that they used to sell. The value is in the quality of the wood. Burns hotter and slower than what was offered before. I'm a regular Saturday night fire guy. Thankyou Bunnings Show details
Who doesn’t love a good trip to Bunnings... I can't fault them for anything, every time I shop there I'm happy with the service and the prices. Even when you need to return something they are happy to do it, even if it's just a bracket for $6 lol. Show details · 1
Assalamualaikum everyone Warami Australia. I bought shower head from Bunnings it is amazing. Bunnings is one stop shop for all house hold need either it’s backyard or kichen Bunnings got all solutions to meet customer’s expectations.❤️⚖️ Show details · 1
Purchased three tins of paint from Bunnings Kent town and received excellent service every time — the team worked hard to get my colour exactly right. After a wrong mix at the Parafield store, Kent town got it right straight away. Huge thanks to the Kent town staff — you’re the best Definitely deserve a raise Show details · 1
Ordered Bluetooth TWS Wireless Karaoke Speaker Rechargeable w/ Mic, good communication from order to delivery which was fast with Austpost. A satisfied customer. Thank you Show reply
The quickest delivery I ever had order the lounge from Bunnings a day before delivery arrived next day before 12 midday Actually quicker than some company said one day delivery Have to give highly recommend
love Bunnings but outside Marion SA store the rubbish around trolleys was disgusting. been like this for weeks Show details · 1
- +2
Ripped off by Bunnings, last night I researched price on Earthwool Wall Batts insulation, decided to get it at Bunnings at Bonnyrigg, as after I drop my son off to school. My local Bunnings are Padstow, Kingsgrove and Bankstown. Thought all Bunnings prices were the same for all stores. Anyway paid for it and installed the packet. When I went to… Read more
order more, I notice the prices were different throughout their stores. Either $133 what I paid for or $106, that’s a difference of $27 if I bought it locally. Not much difference for 1 packet, but if you were to do an entire roof, could cost you an extra $270 if you bought at the wrong Bunnings. Do your research online first, go to their website, put what you want in the basket, change it to click and collect, and change the stores. I just wonder what other items are priced differently for different Bunnings, In a way it’s misleading advertisement, tell you a lower price on their website and hit you with a different price when you get there. I should have checked but I had many things in my trolley and was in a rush.
Hi Fong Sifu, thank you for providing your… Read more (+5 replies)
Bunnings Bularoo Newcastle product.The bag of 15kg white pebbles rocks very popular product it went to 10kg now for same price of $26.99 rip off and should stay not fading and stay as they been brought but the pictures shows different.Every Bunnings different post code different prices and they do not want to match the prices.Do your research. Show details
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[ PSA / Update: This was resolved only after I published a public review. Prior to that, my repeated attempts to resolve the issue privately were met with “no solution”. Overall, it was a lengthy and unnecessarily difficult process. I updated my 1-star rating to 2, for a poor experience that finally resolved. ] My original post: I am beyond… Read more
frustrated with Bunnings.
I purchased a suitcase set via Marketplace in 2023. After raising a legitimate issue, a refund was eventually approved (see screenshot). That should have resolved the matter.
Instead, it has become an exercise in delay and extreme avoidance from their end.
I clearly explained that the original payment card is no longer accessible to me and is linked to a third party. Refunding to that card would send the money to someone else. I requested a simple and reasonable alternative: bank transfer.
THREE YEARS LATER – still complete silence. Despite my following up as recently as three weeks ago (see screenshot).
No response. No update. No accountability.
This is not a complicated request. It is basic consumer law compliance and basic customer service. Extremely disappointing experience.
Hi Kimora, thank you for providing your… Read more (+1 reply)
I have a house full of Arlec Grid connect products and many other smart globes that have been purchased from Bunnings. One of the powerboards failed as it stopped communicating, it cannot be turned on manually with the switch and the App will not reconnect. I took it back to Bunnings. Unfortunately I did not have a receipt and I wanted to… Read more
exchange the item. Unfortunately this model has been superceeded with a newer unit with identical features and because the model number of my item would not come up on the computer they refused to do anything to help me. On top of that the guy from electrical did not explain the situation and simply walked off. I waited a further 15 minutes thinking he was getting the SKU number only to be informed that were unwilling go help further and hevwas not returning.
It looks like my future purchases will be made via Amazon.
Thank you for taking the time to provide… Read more (+2 replies)
Bunnings marketplace - they make it very difficult to return. Super frustrating would never order again. Item arrived totally different to described. A waste of time and money. Still haven’t received refund despite returning the goods. Very poor experience with Bunnings.
Hi Jackie, We are concerned to hear about… Read more
I bought a tent online through the Bunnings website, but the tent isn't for camping as advertised, so I requested a refund on April 29th. I'm trying to resolve this with the store that sold it and with Bunnings, but they aren't responding, they aren't resolving the issue, and they want me to deal with my bank regarding a transaction they made!!!… Read more
How can my bank track a transaction they didn't make? The problem remains unresolved.
All the reply emails offer no solution, as shown in the email attachment from the store and Bunnings. And I repeat, I even went to my bank and they can't track a transfer that wasn't made by them!
again fell victim to website claiming product is in stock when it wasn't. Even went to the trouble of ringing first to check availability using the IN product number and being told 13 were in stock only to find when I got there, there were none. Bunnings Smithfield, NSW store. Show details
Hi there, thanks for taking the time to leave… Read more
Latest follow-ups
The Bunnings website is so so SO slow. I give up most of the time now. I have tried both the mobile and desktop sites on my phone, and it made little difference. I wonder if Bunnings adding the AI buddy has slowed it down? Its much worse that it… Read more
used to be. The search filter isn't that good. Measurement ranges can be frustrating, as you still can get a lot of detritus listed. Search filters working from broad to refined work well. This one doesn't have it. I do like seeing which store has a product and which aisle it might be found in. There's a star for ya! Forget doing special orders online. I tried. No links worked... I ended up going into a store to place a special order. I hope Bunnings does an overhaul of their online business. I am trying to see what stock they have for a particular job right now, and nothing is loading. This is why I came here to do this review. At least this site is loading!
Follow-up · The device is a Samsung Ultra 22, on the Telstra network. It is slow in the afternoons and evenings in particular, as I appreciate the Web in general is slower then. However, I do wonder if the recently added AI feature is slowing it down more now? I find it more efficacious to use a web search engine, find the product at Bunnings, and go in sideways.
Purchased some items ONLINE for pickup/collection from Manly West store. No issues other than a box was open. Tried to exchange at Capalaba store with one that was not missing needed clips to mount the item. Capalaba REFUSED to exchange/swap item… Read more
for one that was not missing parts. Had to BUY BACK my original item and leave store. Something about HAVING to refund because it was an online purchase (and I am guessing Manly store did a product swap for a more expensive item at a reduced price.) HOW was I supposed to know that ??!! It was an ONLINE purchase ! Bunnings obviously do NOT support returning items for exchange between stores.
Follow-up · Was contacted by Bunnings Capalaba to come back and pick up a replacement. I did not bother as I had re-mounted the old one.
Hi Kevin, thank you for taking the time to… Read more
Over time I have been very critical of Bunnings Online and delivery. I have to say my latest interactions have been excellent in relation to orders and delivery. Orders dealt with promptly, good communication, and on time delivery. I deal mainly with Belmont and Midland stores in WA.
Follow-up · The order process is still first class, no complaints, orders attended to promptly. I do not use click and collect.
Positive reviews
The staff at Kingsgrove Bunnings are always helpful and knowledgable, especially the plant section, which I frequent often. The team is so knowledgable on plant issues I've had and advise on what to buy or techniques to solve these issues. Always friendly too. Show details · 1
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I want to say a very big thanks to Lachlan and Jade at the Croydon store. Lachlan looks after the trolleys, and upon finding my phone and handing it to Jade at the door, she started trying to locate me using emergency contact attempts. They totally went above and beyond, which resulted in me getting it back and I’m ever so grateful to be reunited with my phone. They’re both great Bunnings ambassadors Show details · 1
My partner and I visited Bunnings in Mandurah WA today and took Honey, our 3 year old Daschund for a trip as well. One of the Mandurah staff stopped us in the store to say what a good girl she was sitting in the trolley. She asked if she could give Honey a pat and then asked if it was ok to give her a treat as well. She had a packet of Kangaroo… Read more · 1
treats in her pocket so obviously she loves dogs. Pity we did not get her name but hopefully she may get to see this review and realise how much this small jesture means to us and I’m sure others. Thanks to Bunnings having such great staff. Chris, Jen & Honey.
Negative reviews
Tamworth store is an absolute joke , to call them clowns would be an insult to clowns who actually enetertain people . Ring in an order , pay for it over the phone . Was told it would be ready to collect at the trade desk , reciept will be on the clipboards . After driving an hour and a half arrive at the trade desk , No docket on the clipboard ,… Read more
after a few phone calls i get handed the docket and told go to the boom gate and they will get it for you . Head off , get a sad individual that clearly didnt want to be there on a Monday morning . Hand him the order and off he goes to get my order . 30 minutes later he returns and says we dont have the 2 ready made door jams that you ordered . I enquired what i could get in its place and just got a shrug of the shoulders . I unloaded the stuff that i had and left empty handed . Waste of my time and 3 hour drive
Hi Shanon, thank you for taking the time to… Read more
purchased a memory card through Bunnings Marketplace over three weeks ago and still have not received my item. I have contacted customer service several times by phone and email, but each time I receive the same response asking me to check my letterbox. No tracking number or courier details have been provided, making it impossible to track the… Read more
order. The lack of communication and support has been very disappointing. This has been a waste of both my time and money, and I would not recommend buying from this seller based on my experience.
Hi Muhammad, We are concerned to hear about… Read more (+1 reply)
Bought a bed frame names as 'Artiss Wooden Bed Frame Double Wooden Beds' under the belief it was wooden. Delivery arrived and turned out it was Chinese Plywood trash. Simply fraudulent. 100% dishonest business policy.
Hi there, thank you for taking the time to… Read more (+3 replies)
Recent reviews
This website is awful, it takes minutes to load, the search function is even slower, I have tried it on different browser's and its the same, come on Bunnings get into the 21st century
Very bad customer service I have my Hoover company vaccume it’s broken and still under warranty they send we send it for repair i give them for one month before I visit warehouse 3 time they send me different departments not giving any answer I ring to customer service still no response
Hi Daljit. We are concerned to hear about… Read more
I ordered a 64gb compact flash card online. Within 24 hours my order was cancelled. The cancellation reason said "Customer requested return / Wrong item". That is a total lie. I NEVER requested to cancel the order. I tried to order it again and found out why it was cancelled. The price had been INCREASED. I contacted Bunnings complaints and they… Read more
did not care.
I posted a negative review on Bunnings website and they removed it.
I do like Bunnings but cancelling an Order to increase the price is actually against consumer law in NSW.
Hi Charles, Thank you for raising your… Read more (+1 reply)
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Hi Vince, thank you for taking the time to… Read more (+3 replies)