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Bunnings Warehouse

Bunnings Warehouse

2.3 from 1,658 reviews

Reviews

(314)
(123)
(124)
(250)
(847)
  • Product Quality
    2.9 (296)
  • Return Claim MadeYes (40) · No (317)
  • Customer Service
    2.5 (336)

Reviewer Photos & Videos

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Buddhika A.

Buddhika A.Metropolitan Adelaide, SA

poor customer service

published

20/02/2020 not happy today @ bunnings Modbury, I wanted to buy a coin type battery and asked from the front desk to help me at 11.00am she refused and said no one here to help and help yourself and battery number is clearly visible. fortunately a customer helped me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationModbury
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Great service @ the Minchinbury store.

published

Just want to give a thumbs-up to a young staff member @ the Minchinbury store.
At approx 19:30 17/02/20 he saw me struggling (I'm old) to load 150kg of pool salt and a large box of shelves (40kg) into the back of the wagon.
He came out to the parking lot and loaded the car for me. Unfortunately I didn't get his name.

Customer Service
Return Claim MadeNo
Store LocationMinchinbury
1 comment
Bunnings Warehouse
Michael G.Bunnings Warehouse

Hi Gazza, thanks so much for the feedback. We've passed this on to the team at Minchinbury and we'll try and identify the team member so they can be recognised. Thanks again!

Pidgie

Pidgie

  • 28 reviews
  • 1 like

Bunnings Click and Collect Morayfield

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
Rom

Rom

  • 4 reviews

Poor customer service at Bunnings penrith

published

Asked where something was and this lady was the rudest person ever .. felt like I was bothering here. Really don't like this monopoly Bunnings has in the hardware sector. Can't wait for a competitor to enter the fray!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPEnrith
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Pete

PeteDarling Downs, QLD

  • 2 reviews

Garden products

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarwick
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Annemaree G.

Annemaree G.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Tools

published

Awesome arrange of tools amd garden section you coild build your own home really if you think of it and the kids love it so much especially with their dad

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSunshine
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Annemaree,
Thanks so much for reaching out, We love hearing feedback like this!
Thanks so much for letting us know.


Brian D.

Brian D.

  • 4 reviews

Happy customer

published

A wonderland of tools,supplies, plants and more! Everything you could ever want for your home or garden. Staff are usually helpful and sometimes have handy tips about whatever you are buying, which is a big help

Customer Service
Product Quality
Return Claim MadeNo
Store Locationaltona
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Brian! :) Thanks so much for your support and for sharing this feedback with us. We will share this feedback with our team. Thanks again.


Grant

GrantSydney, NSW

Fantastic service

published

Great service from the Villawood store specially Sam at the special orders counter. Left her counter to help me with paint advice. As the man behind the paint counter was serving another customer. Well done to her. Store is looking great now since the rebuild. Great store and even has a cafe now.

Return Claim MadeNo
Store LocationVillawood
2 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Grant! Thanks so much for your support. We are glad to hear about the great service Sam offered at our Villawood Store. We will pass this feedback on to assure Sam is recognised. Thanks again.

Grant
Grant

That’s great to hear she be recognised for her great service.

Marc

MarcPort macquairie

  • 2 reviews

Poor service and warranty procedure

published

Was given a 82v victa electric chainsaw. Cost 499 on 12 december for a new property i brought. Opened it 2 days ago and the battery does not work. Attempted to return it with orginal packing and reciept but they refused to exchange it and it was up to me chase the warrantly. Obvious they have not read acccc rules. This chainsaw was never used, orginally packaging and had reciept Apparently bunnings dont endorse victa products only ryobi. I will no longer shop at bunnings. At least mitre 10 gives good service.

Customer Service
Return Claim MadeYes
Store LocationPort macquarie
4 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse
Marc
Marc

I have already contacted store twice so the response by the above bunnings employer means nothing. Already been refused exchange of product

Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Marc, thank you for getting back to us. We can see a member of the leadership team has been in contact from the feedback submitted online. Please don't hesitate to get in touch if we can offer further assistance.

andrewkadfp

andrewkadfpSouth East Queensland, QLD

  • 18 reviews

Since Masters closed Bunnings don't need us.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield
See all answers
1 comment
Bunnings Warehouse
Steve H.Bunnings Warehouse

Kitchen

published

After no contact about time frame on kitchen lisa brain and troy were very helpful once they got involved they have also helped with missing cupboards both work nth geelong

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNth geelong
See all answers
3 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse
Colin
Colin

Its lisa brain is her last name

Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Colin. Thanks so much for confirming. I will pass this feedback on. Thanks again.


Robbie

RobbieGreater Melbourne (Outer), VIC

  • 5 reviews

Product Failure - Self Assembly Shed - Don’t Waste Your Time

published
Product Quality
Return Claim MadeNo
4 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse
Robbie
Robbie

Rob Magennis [Number Removed]

Bunnings Warehouse
Kate L.Bunnings Warehouse

Thank you for confirming those details Rob, can we please confirm which store this was purchased from?


Waclaw

Waclaw

  • 2 reviews

Wrong product, no reaction

published

I ordered a few Birdies raised garden bed products from Special Orders Desk at Bunnings Nunawading. The products were supplied a week later. I brought them home then assembled, and then I realised these products were not even near the ones I actually ordered. The dimensions were quite different then those displayed on the Bunnings webpage. I went to the store complaining about that. I was told they would get in touch with the supplier and clarify the situation. Two weeks later, a dead silence, Bunnings waiting for the problem to go away by itself. Great, gentleman, keep up a god work!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationNunawading
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Nichols

NicholsSouth East Queensland, QLD

  • 2 reviews

Great people super helpful, you saved us

published

We do like to express our supper appreciation for the people of bunnings underwood - bath & kitchen ( or plumber?) section team . We had problems for installing the toilet set we bought yesterday, and the guy named Jace gave us great help ! He is helpful, understandable and really kind ! Bunnngs really have the great people in their team , He sort of saved us from without toilet ! We really would like express our appreciation - thank you very very much !

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunnings underwood Compton road
See all answers
2 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Nichols,
Thanks so much for letting us know, we love hearing feedback like this. We will be sure to share this with the team, they will be rewarded with a service award and badge.

Nichols
Nichols

Appreciate that their great work has been recognized:)! Thank you !

products

published

where do I start?-1.screws that are pig iron/heads "chew".2.masonry drill bits that blunt after one use.3.wood warped and dry.4.Drill bits that dull after one action.5.Broom handles that are so flimsy,they bend.Quality of general tools and nails/screws/saws that blunt after a few uses.Hedge cutters that blunt...I could go on. All made in China and rubbish.There was a time when you could re-use steel screws etc......not any more.The quality of stuff made in China is appalling .Bunnings is full of stuff manufactured in China.AVOID.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Mike,
Thanks so much for reaching out, we are sorry you feel our products are not up to standard. If you have the item numbers of the goods you are not happy with, we can send these back to the relevant team to investigate further.

Product Fail - Flexi Storage Oak Floating Shelves

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Morang/Mill Park
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Laurie

LaurieSouth-Eastern Region, NSW

  • 4 reviews

Bunnings excuses not to price match and rude staff with poor knowledge of building tools.

published
Customer Service
Return Claim MadeNo
Store LocationBunnings Canberra Airport
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

The art of repelling customers

published

The main trouble with Bunnings is that it’s so leviathan, so gargantuan, that it seems to dislike customers in general. It tries to repel customers:

{1} It shelves some things in the most unlikely places, and when a customer chummily suggests a reassignment of an item the customer is greeted by laughter; {2} “service” is hard to find when a customer is wandering the aisles; {3} the staff tend to look unhappy and preoccupied; {4} during my most recent visit I could find only one staff-operated checkout, so after ten minutes of waiting in the queue there I was obliged to make my first visit to one of the occult “self-serve” checkouts.

Never again.

Mitre 10 from now onwards, unless I have an emergency.

Return Claim MadeNo
2 comments
Bunnings Warehouse
Michael G.Bunnings Warehouse
Leigh O.
Leigh O.

konrad s.

konrad s.Murrumbidgee Region, NSW

  • 2 reviews

Quality of the products is steadily declining.

published

Over the last couple of months I have had to return an increasing number of items due to poor quality control. Especially in tools and garden equipment. In future I will take my business to a more reputable business.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWagga Wagga
See all answers
2 comments
Bunnings Warehouse
Michael G.Bunnings Warehouse
konrad s.
konrad s.

[Number Removed]


steve k

steve kSydney, NSW

  • 2 reviews

Price matching?

published

No price match offered although I gave them proof of the price from another company. They gave me all the excuses why they couldn't do it. I am very sorry and Extremely disappointed.

Customer Service
Return Claim MadeNo
1 comment
Bunnings Warehouse
Michael G.Bunnings Warehouse

Page 1 of 83

Questions & Answers

Weaza

Weazaasked

I bought an electric whipper snipper 6weeks ago that only bunnings stock,it has stopped working.ive turned the house upside down looking for the receipt and can't find it. I was told over the phone I need the receipt for an exchange because they can't tell how long ago I purchased it. I told them I still have the box and you can tell its new I've only used it twice but apparently there's nothing they can do for me even though there is a 3 year warranty also.. What can I do? I thought consumers had more rights than this.

5 answers
Fair Go
Fair Go

Print out your credit/debit card statement and show that as some retailers will accept it. Otherwise, be more organised and don't rely on a retailer coming to your rescue as they are not obliged to under any consumer laws.

thomas p
thomas p

You need the receipt there is nothing you can do Dont buy anything from bunnings if you want a wipper snipper buy one from a mower shop

Bookworm62
Bookworm62

If you paid by credit card you may be able to do something without the sales docket I will purchase any power tool from them ever again wish you best of luck


Kingsley M.

Kingsley M.asked

what are the best domestic lawn mowers.

4 answers
Fair Go
Fair Go

Honda or Masport. Go to a mower shop too, not Bunnings

The Answer
The Answer

Mc culloch, husqvarna, honda petrol not battery

Kingsley M.
Kingsley M.

thank you very much for your response.


theBruce

theBruceasked

Anyone give me a review of Bunnings Bed Base? I need to buy two single bases for children.

No answers

Get an answer from our members and Bunnings Warehouse representatives

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