- Verified customer
Stilla Cedar Garden Shed
2 single floor joists and 6 floor nogs were missing from order but to avoid a waiting period, Bunnings substituted something similar to complete construction. Also missing from order was 2 pad bolts, 8 hinge screws, one door stop and 2 x 40mm nails. These should have been included as I ordered a double door and were not replaced by Bunnings therefore adding further cost. A lot of pieces were warped, knotted or splitting making it an extremely fragile structure. Doubt it will make the 10 year warranty.
Most items were not marked and the instruction manual is not explicit enough. Far from happy. Definitely not worth the hassle. Wouldn't recommend.
Made to feel like a criminal returning bottle for refund.
I got into Bunning's welding gas bottle rental because BOC were too expensive, I should have stayed with BOC.
At least with BOC I wasn't made to feel like a criminal when I returned the bottle.
I went to return a welding gas bottle to Bunning's today as I don't need it any more, they charge a refundable $200 deposit for the bottle.
You can forget all about getting your deposit back if you don't keep or have unfortunately lost the receipt.
They don't tell you about the receipt thing when you pay the bottle deposit, and its site specific, don't...
Bad service Bunnings Balgowlah.
We have just returned from a very bad trip to BUNNINGS BALGOWLAH.
We deliberately went on a Monday so that we could get better attention and service than on a busy weekend. We were wrong. Looking for a new umbrella for the backyard, the sales assistant, older, male , not bad looking, could not have cared less. He also tried to say that some of them would fit into a base we already had, but we knew it would not.
My elderly mother was very dejected with his slack attitude and lack of service.
Next we went to get a weed killer and were attend...
Incorrect product in boxes
I recently purchased 3 boxes of 500 fairy lights and when I opened them two of the boxes were solar and only 250 lights in these and only one box had the correct item in. Fortunately I needed solar lights to put outside and once installed realised that these were only 250 lights in instead of 500. Obviously they had been swapped over by a customer. Very disappointed, would not buy again without checking that the boxes have not been opened.
Bunnings sell crap Chinese garbage, You'll never see an Asian in a Bunnings store, they know better.
I am sick to death of returning Chinese made garbage.
Why isn't there a zero or no star option as I don't want to give then even one star.
Mondella,Ozita and many more. This year alone I have returned 3 Ozita cordless drills, drill bits slip in the chuck. Ozita circular saw, safety guard sticks leaving the blade exposed. Finishing sander that lasted a week, bought a Makita.
Replaced the 35 year old ensuite toilet system with a Mondella Overture, it took 2 pans and 3 cisterns before I could get one to work. I must admit the guy from Bunning...
So I needed new taps to fix my washing machine ones. Got a set and put them on. Next morning noticed a leak so put more plumbing tape around the inside. Still leaking. So realised that I had purchased faulty taps. So had to put the old ones on but because they had been leaking down the wall the heat from the hot one caused the plaster on my wall to go soft so when the old taps were put back it caved in my wall around the tap. So bunnings what are you going to do to fix this. My wall is now buggered from you selling inferior taps. Should not have happened. You need to be accountable for this as why should I have to fix it when you sold me this rubbish.
Bunnings Warehouse NOT Honouring Priced DRONE DJI Mavic 2 Zoom
The retail world moves fast - Bunnings Warehouse lists the DJI Mavic 2 Zoom Drone online - verified by calling a store (Port Melbourne) and the price is confirmed at $298 - the online website too confirms everything and nothing looks out of order; the Bunnings system even confirms that the price is correct and even provides us a time stamp! Mutiple screen shots taken!
So what happens next...Bunnings sends an email (not even call) to reneg on contract (we paid in full) and leaves us empty handed - next steps for us is to consider legal obligati...
Flat pack outdoor lounge
We bought a Marquee Marseilles Corner Lounge Setting. It is comfortable and affordable no doubt. However the flat pack instructions were terrible. No clear pictures along with no labelled items to assist. The correct bolts were not all there so we had to compromise. Because of the size its not an easy item to just take back. Five hours later we figured it out made adjustments and made it functional. I would not buy a large flat pack items from Bunnings again. Customer service at the store was very good.
Dying plants and Rude service attendant.
Bunnings Colac Vic. Was shopping for plants and potting mix. Was very sad to see the condition of the indoor plants. Some were actually wilting while most of the rest were extremely dry. After getting my plants etc from the outside area, which by the way were not much better except for the fact that it had just rained, I went to pay and told the fellow about the dry condition of the plants. Well apparently that was the wrong thing to do as he very abruptly told me that the plants are watered at least once a day. When I asked him to accompany me to the area, which was about 5 mts away he walked away.
Bunnings Lidcombe's Nursery Hut is a cesspool of inexperienced staff according to recent Google Reviews and me!
Avoid nursery hut on weekdays the rudest, most clueless member works there on thursdays by looks of it. serves others when you pop out for 2 seconds to check the price quickly. Also cold, unfriendly and unprofessional I will be contacting management and manager of burnings lidcombe. Very hopeless please don't hire little boys at Bunnings they don't seem well trained too. No product knowledge or customer service.
very disappointed with Bunnings, I paid for the installation of a ceiling fan, the same day I made the purchase I organized with Bunning the installation, after a week I was still calling different companies organized by Bunnings to install it, make two trips to Bunnings Rydelmere, to fix the problem, there was no interest in fixing it, finally, after talking with the supervisor, who showed no hint, interest in helping me, asked for the refund of my money, organizing the installation with an electrician in the area, which turned out to be much cheaper
Worst experience ever
Today I had the worst experience in customer service. I simply wanted to exchange two items and with that credit pay the difference for my new items.
After over an hour of back and forth with lack of professional service I was left out of pocket $180 and am waiting for $145 to be returned to my account. It was draining, time consuming and at the end with no apology I was given a coffee voucher. Lol.
Why would anyone want to drink a coffee at bunnings? Seriously can not believe I was given no compensation after wasting so much time with their mistake.
Lack of Staff
Went to Bunnings 14/10/19 Went to pay at trade centre lady if front was ordering a bathroom after along wait I decided to go to front register only 1 staff member was on at desk long que waiting to be served.There appears to be lack of staff plenty of customers but NO STAFF . The service at Bunnings in Morayfield has really dropped of in the last few months.I have heard of many complaints regarding the service. Thank You Graeme 0419787710
- Verified customer
Rude customer service
Was at bunnings on Saturday morning to pay for a swap over gas bottle, one customer in front of me, no one behind me, after the customer in front of me walked out l went to the girl at the cash register to pay for the gas, l was then informed that l should have Gone to another cash register to pay for the gas, because she was very busy.
Compost able cups and cutlery yay
I was very pleased last time I went to Bunnings to see that all of their plates cups and cutlery and straws are all now compostable. go Bunnings! Now they just need a bin to put them in
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