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Bunnings Warehouse

Bunnings Warehouse

2.3 from 1,520 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
296
4 star
120
3 star
116
2 star
229
1 star
759

jenny

jennySydney, NSW

  • 4 reviews

Best shop

published

bunnings really is the best shop around. it has pretty much got everything you need and they offer a price guarantee. the staff are always very happy and helpful. excellent

Product Quality
Customer Service
Return Claim MadeNo

Summer H

Summer HWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Stilla Cedar Garden Shed

published

2 single floor joists and 6 floor nogs were missing from order but to avoid a waiting period, Bunnings substituted something similar to complete construction. Also missing from order was 2 pad bolts, 8 hinge screws, one door stop and 2 x 40mm nails. These should have been included as I ordered a double door and were not replaced by Bunnings therefore adding further cost. A lot of pieces were warped, knotted or splitting making it an extremely fragile structure. Doubt it will make the 10 year warranty.
Most items were not marked and the instruction manual is not explicit enough. Far from happy. Definitely not worth the hassle. Wouldn't recommend.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKingaroy Warehouse
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ron

ronMetropolitan Adelaide, SA

fast service

published

Checked everywhere for a metal hose reel. Finally found one at Bunnings. Hose reel Maddeford ... made in South Australia. Good product. and it was delivered, well packed and fast service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEdwardstown
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davidpeterrosenberg

davidpeterrosenbergGreater Melbourne (Metropolitan), VIC

Lost its way! No longer good value

published

I advise you check the prices on all goods purchased at Bunnings as they no longer have the lowest prices. When buying pool related goods i found pool shops had better pricing.

Customer Service
Return Claim MadeNo
Store LocationHawthorn

Byooty

ByootyGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Made to feel like a criminal returning bottle for refund.

published

JKH

JKHSydney, NSW

Bad service Bunnings Balgowlah.

published

Karen Williams

Karen WilliamsCentral Highlands and Goldfields, VIC

Incorrect product in boxes

published

I recently purchased 3 boxes of 500 fairy lights and when I opened them two of the boxes were solar and only 250 lights in these and only one box had the correct item in. Fortunately I needed solar lights to put outside and once installed realised that these were only 250 lights in instead of 500. Obviously they had been swapped over by a customer. Very disappointed, would not buy again without checking that the boxes have not been opened.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKangaroo Flat
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gazzaplus

gazzaplusSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Bunnings sell crap Chinese garbage, You'll never see an Asian in a Bunnings store, they know better.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarseldine and Brendale
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SUg

SUgMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes

Crappy

published

So I needed new taps to fix my washing machine ones. Got a set and put them on. Next morning noticed a leak so put more plumbing tape around the inside. Still leaking. So realised that I had purchased faulty taps. So had to put the old ones on but because they had been leaking down the wall the heat from the hot one caused the plaster on my wall to go soft so when the old taps were put back it caved in my wall around the tap. So bunnings what are you going to do to fix this. My wall is now buggered from you selling inferior taps. Should not have happened. You need to be accountable for this as why should I have to fix it when you sold me this rubbish.

Product Quality
Return Claim MadeNo
Store LocationNoarlu ga
mourati

mourati

  • 2 reviews

Bunnings Warehouse NOT Honouring Priced DRONE DJI Mavic 2 Zoom

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline Special Orders
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Randy

RandyMetropolitan Adelaide, SA

  • 4 reviews

Great service

published

Brilliant customer service by Bek, Marcia and Craig at Seaford S.A. My new favorite Bunnings store. Five stars to you. Zero stars for Bunnings head office for lieing to me

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSeaford S. A
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Zac R.

Zac R.Sydney, NSW

  • 2 reviews

Good service by Jennifer

published

Currently reworking my garden and in the store Jennifer was very helpful and also gave some ideas as she has done the same in her house. Very satisfied with service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHornsby
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Flat pack outdoor lounge

published

We bought a Marquee Marseilles Corner Lounge Setting. It is comfortable and affordable no doubt. However the flat pack instructions were terrible. No clear pictures along with no labelled items to assist. The correct bolts were not all there so we had to compromise. Because of the size its not an easy item to just take back. Five hours later we figured it out made adjustments and made it functional. I would not buy a large flat pack items from Bunnings again. Customer service at the store was very good.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCharmhaven
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Helen R

Helen RVictoria

  • 3 reviews
  • 4 likes

Dying plants and Rude service attendant.

published

Bunnings Colac Vic. Was shopping for plants and potting mix. Was very sad to see the condition of the indoor plants. Some were actually wilting while most of the rest were extremely dry. After getting my plants etc from the outside area, which by the way were not much better except for the fact that it had just rained, I went to pay and told the fellow about the dry condition of the plants. Well apparently that was the wrong thing to do as he very abruptly told me that the plants are watered at least once a day. When I asked him to accompany me to the area, which was about 5 mts away he walked away.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationColac Victoria
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ChiChi

ChiChiSydney, NSW

  • 5 reviews
  • 1 like

Bunnings Lidcombe's Nursery Hut is a cesspool of inexperienced staff according to recent Google Reviews and me!

published

Avoid nursery hut on weekdays the rudest, most clueless member works there on thursdays by looks of it. serves others when you pop out for 2 seconds to check the price quickly. Also cold, unfriendly and unprofessional I will be contacting management and manager of burnings lidcombe. Very hopeless please don't hire little boys at Bunnings they don't seem well trained too. No product knowledge or customer service.

Return Claim MadeYes
Store LocationBunnings Lidcome
Hugo

Hugo

  • 2 reviews

Very disappointed

published

very disappointed with Bunnings, I paid for the installation of a ceiling fan, the same day I made the purchase I organized with Bunning the installation, after a week I was still calling different companies organized by Bunnings to install it, make two trips to Bunnings Rydelmere, to fix the problem, there was no interest in fixing it, finally, after talking with the supervisor, who showed no hint, interest in helping me, asked for the refund of my money, organizing the installation with an electrician in the area, which turned out to be much cheaper

Product Quality
Customer Service
Return Claim MadeYes
Store LocationRydelmere
See all answers

Worst experience ever

published

Today I had the worst experience in customer service. I simply wanted to exchange two items and with that credit pay the difference for my new items.
After over an hour of back and forth with lack of professional service I was left out of pocket $180 and am waiting for $145 to be returned to my account. It was draining, time consuming and at the end with no apology I was given a coffee voucher. Lol.
Why would anyone want to drink a coffee at bunnings? Seriously can not believe I was given no compensation after wasting so much time with their mistake.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationPreston
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Graeme S.

Graeme S.South East Queensland, QLD

Lack of Staff

published

Went to Bunnings 14/10/19 Went to pay at trade centre lady if front was ordering a bathroom after along wait I decided to go to front register only 1 staff member was on at desk long que waiting to be served.There appears to be lack of staff plenty of customers but NO STAFF . The service at Bunnings in Morayfield has really dropped of in the last few months.I have heard of many complaints regarding the service. Thank You Graeme 0419787710

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMorayfield
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Rose

RoseGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Rude customer service

published

Was at bunnings on Saturday morning to pay for a swap over gas bottle, one customer in front of me, no one behind me, after the customer in front of me walked out l went to the girl at the cash register to pay for the gas, l was then informed that l should have Gone to another cash register to pay for the gas, because she was very busy.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarrum Downs Victoria Australia
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concerned18

concerned18Metropolitan Adelaide, SA

  • 6 reviews
  • 1 like

Compost able cups and cutlery yay

published

I was very pleased last time I went to Bunnings to see that all of their plates cups and cutlery and straws are all now compostable. go Bunnings! Now they just need a bin to put them in

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWoodville SA
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Questions & Answers

Carol

Carolasked

Do bunnings do lay-by?

1 answer
john smith
john smith

NO


James M.

James M.asked

What is bunnings opening hours in rosebud Victoria

1 answer
Meriet pattison
Meriet pattison

From 7 am - 9 pm


wiremup

wiremupasked

can i use my bunning credit card in every state in Australia

1 answer
elmer fudd
elmer fudd

I suppose you can Why dont you ask at the store


Get an answer from our members and Bunnings Warehouse representatives

Details

CategoryPhysical Shops and Hardware Shops

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