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The Windowear Charm Blockout roller blind states its 120cm width by 210cm drop, unfortunately it is only 117cm width. I would suggest taking a measurement tape with you to make sure what size you are actually buying.
The Timbermate Wood Filler is extremely bad on its description of what colour it is. I bought the one described as Teak, with a teak colour stripe, but it was really more an off white, make sure you turn it upside down and look at the underneath so you can get an idea of what it really looks like and maybe buy a coloured varnish at the same time (as the ones that are mixed by the staff are quite accurate).
- Product Quality
- Customer Service
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I received your email previously telling me that the 117cm blind was on purpose as the brackets increase the size, they do increase the size by less than 1cm each. therefore the blind never reaches 12...
Read more0cm. I would note that while you can decrease the size of a blind you cannot increase it. Also I have heard nothing about the timbermate wood product colour problems.- 2 reviews
Biggest piece of crap I have ever bought, the product is a disgrace. There are marks all over it, looks like its been patched in places, cracked. NEVER ever again will I but here again!!!! Couldn't even get the sign straight. SEE PHOTOS
- Product Quality
- Shipping
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Hello Jane,
Thanks so much for taking the time to share this. We have sent this onto our team to investigate and asked them to reach out to you directly by email to resolve.
Arrived broken. Bunnings don't care. Timeless is impossible to get in contact with. Advertised as free postage yet charged me $25?
Waste of money ZERO STARS.
- Product Quality
- Shipping
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Hello Marc,
Thanks so much for getting in touch with us. We would be happy to further investigate this for you. Please feel welcome to send us a direct message by clicking the link on our logo to share your order number and best email address.
- 7 reviews
- 3 likes
Very poor experience. Lost connection few times probably did a rollout of a new site version right in the morning 9-10am. It was showing errors. Could not make a payment.
I can't describe how I felt. It is very frustrating experience. Order number W219505248
The main problem as I see - We're not hiring contractors, we're hiring permanent stuff for average salary we also demand IT stuff to be vaccinated. My reply was I'm not interested in that job with that salary even without vaccination requirement. (I recently was interviewing for IT Engineer role)
- Product Quality
- Shipping
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Hi Alex,
Thanks so much for getting in touch with us. We are sorry to hear you have not had the best experience shopping with us. We have had a look into your order number and can see it is ready to c...
Just make your website work correctly. It shows item in stock in nearby store when I come to basket it shows item not available. I delete item from the basket and add again at the time when I add it s...
Read morehows it is available. Then I go come to the basket and it is not available again.Find out how Bunnings Warehouse compares to other Hardware Shops
Know better, choose better.
- 7 reviews
- 2 likes
After commenting about Bunnings online delivery. Shannon from Bunnings looked into the problem and after exchanging emails the problem was resolved and followed up with a phone call to arrange payment. A bad experience turned into a good one because of the actions of a Bunnings employee.
- Incentivised Review No
- Return Claim MadeNo
Hi Wayne,
Thanks so much for getting in touch with us, unfortunately not all items are avalibale for delivery. As well some of our items are only avalibale for delivery and not collection.
Did you have an item number and we can look into this ?
Hi, item number is 4110539. I checked before I posted the review. This item is available for delivery to metropolitan Adelaide and outer metropolitan areas for a cost of $10. There is no delivery to r...
Read moreegional SA. If other companies can deliver in regional areas with Australia Post, there is no reason that Bunnings can not. If the item can be delivered to metro areas, it can be delivered to country areas.Thanks so much for confirming Wayne, I've sent this to our team to look into :)
will not let me proceed to the checkout to complete the transaction
- Incentivised Review No
Hello George,
Thanks so much for getting in touch with us. We are sorry to hear you have had problems. if you can please let us know what store you visited we can follow up with them.
- 2 reviews
Can’t a company the size of Bunnings get what is actually stocked at stores reasonably close to what they actually stock on their website…. Instead of trying to facially recognise me every time I enter their store? Creeps.
Just drove a 100km round trip for a product that according to your useless website was not stocked, or available for click and collect from the store down the road from me. Found out next day that not only they regularly stock it but it was never out of stock. Unbelievable incompetent. And can you employ people that have a clue of what you’re selling?
- Product Quality
- Customer Service
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Hello Greg,
Thanks so much for getting in touch with us. We are sorry to hear the item you have been chasing is not avalibale. Can you please let us know your local store and the item your after and we can look into this.
Are you kidding me?
A multi-billion dollar company and want me to work for free? It’s your job to get your stock in order. I’m not going to help you improve your business if you don’t pay me.
I’m do...
- 4 reviews
- 3 likes
Ordered last Sunday.
I called yesterday as it was showing as cancelled when I tried to check the status o line. I was told by a guy at the Mindarie store that it was because some mouldings had been changed as they were out of stock and he would call back to tell me when it would be delivered.
Never got a call back.
I called again this morning, was transferred twice by the trade guys to click and collect only my for it to ring out.
I have emailed both the Mindarie store and the general help email with no reply.
Currently stuck in Covid ISO so can’t even visit the store.
Order number W216197568
Update - the item was eventually delivered from the Innaloo store - after I had already purchased another from a different retailer.
- Shipping
- Incentivised Review No
- Return Claim MadeNo
Hello Mikey,
Thanks so much for taking the time to get in touch with us. We are sorry to hear you have not had the best experience shopping with us. Would you be happy for us to reach out to you directly by email ?
Wrong order , wrong design, no professional approach
Waiting
No customer service
- Incentivised Review No
Hi There,
Thank you for getting in touch.
Could you please send us a private message (by clicking on our profile picture) and provide us with the store you have ordered through as well as your best contact number. ...
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I wanted to refresh my kitchen and Ange in the Kitchens area was a great help. She was friendly and professional, but I felt like I was talking to an old friend. She was approachable and very down to earth - she took the time to understand exactly what I wanted, and made suitable recommendations. Ange guided me through the entire process and communicated with me at each stage. Exceptional service from an exceptional lady.
- Product Quality
- Customer Service
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Hi,
Thanks so much for sharing this feedback with us. We love getting feedback like this and will be reaching out to Ange to say thanks :)
- 3 reviews
- 7 likes
Have only ever been disappointed with Bunnings, have never complained, and for some reason I stupidly go back over and over again....No more, I am done. Took a box from a halogen globe with me couple weeks ago, trying to find one that had a whiter light that the globes I had, asked for help in the lighting isle, was given $120 worth of globes...went home put them in, and within 2 weeks, 6 of them had blown, went back with the box again, said these keep blowing, and was told I had LED globes, and that I probably need Halogen. Why didn't the id...
Read moreiot I asked the first time round tell me this, agreed I'm probably not that smart for not knowing, but its my first house with downlights, and never had to know this before, however as a new homeowner with a mortgage, I'm now $120 out of pocket on globes you sold me because I put them all in, never mind that I have to now buy 12 halogen globes to replace the LED's. Thanks for nothing Bunnings.....AGAIN.- Product Quality
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Hi there,
Thanks so much for taking the time to share your review with us. We are concerned to hear about this and would like the chance to look into this further.
Can you please send us a direct mes...
Every time i try to buy something like heater, safety gears, wood, lights , plumbing kit etc .. Just not in stock in all of stores.
Only in stock in Armadale. Im wondering why.
- Incentivised Review No
Hey Chris,
Thanks so much for getting in touch with us. In WA there is trading restrictions on certain items. The only stores that can then stock these items are Broome, Bunbury and Armadale.
Find out how Bunnings Warehouse compares to other Hardware Shops
Know better, choose better.
- 49 reviews
- 83 likes
I wish there was some way I could make these comments more public, The Bunnings staff deserve as much credit as I can possibly give.
In December 2020 I bought from Bunnings Mt Barker Sth Aust a VAX VX81 stick vacuum cleaner which Bunnings were offering as a promotion line special at $249.00.
On getting it home and using it for 2 weeks I was so impressed with it's performance I returned to the Mt Barker store to purchase another one for my daughter who had a birthday coming up.
Bunnings Mt Barker had sold all their stock allocation but, a team ...
- Product Quality
- Customer Service
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Hi Rob, thanks so much for taking the time to provide this feedback here.
Customers are at the heart of what we do and we are so glad to hear our team were able to assist and even went above and bey...
Read moreond to ensure we could assist in the best way possible.Thanks Molly, I think in this life you reap what you sow!
I have worked in a support role at times over the years and nobody likes getting their head ripped off by people who just can't take a minute...
- 2 reviews
- 1 like
initial phone call re items required. Advised to visit store and view range and check labels on boxes. At store for 1 hour, asked for assistance twice - nothing - left unsatisfied
Hello,
Thanks so much for taking the time to share this feedback. We are sorry to hear you have not had the best time shopping with us. Can you please let us know what your local store is and who the ...
The local store I attended was at Seaford SA. The initial phone call was with the department relevant to garden solar lights. I am staggered to see the number of bad reviews on the Product Review site...
Read more. I had been visiting the Seaford store on many occasions in the past so my 'I will never go back' comment is somewhat a reflection of this. However on some occasions I have been more than happy - but -that is certainly not often enough. My decision not to return is definite. Thank you for the opportunity to provide more detail of my experience.Thank you for taking the time to provide further information for us here.
We have referred these feedback through to our leadership team at the Seaford store to review with the team.
- 6 reviews
- 3 likes
Ordered tv cabinet for birthday gift and made mistake in email address on the order, not like me I am usually very careful when buying online. Tried to rectify by ringing Bunnings who said it could not be done. So tried ringing 3rd party direct who also said nothing could be done. It was then that I read all these bad reviews and the worry set in. The item also had bad reviews as well. Kicking myself for not doing my research prior, although I had used PayPal which is always a comfort.
So imagine my surprise when my son phoned to say item...
Read more arrived!!! No tracking, nor notifications but it was here. Cabinet was put together without any difficulties and is good quality, solid and looks great. Arrived in less than a week a day before the birthday. I can see why some have communication issues and that could be improved. After all the Bunnings name is at stake here, and yes the payments go into their account. Bunnings are a great hardware store but should realise that selling online 3rd party is different as you have little control and cannot even inspect the items and if things go pear shape for the customer then someone has to be there to help. Anyhow that's my feedback for this purchase and despite my initial concerns I am a happy customer. The third party was Timeless living.- Product Quality
- Shipping
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Hi Vandai,
Thanks so much for taking the time to share this feedback :)
Questions & Answers
PowerPass v Flybuys?
I have noticed that not everything at Bunnings gives you a discount using your PowerPass card. For example I purchased a range of Tactix products from the Tool store on the weekend which gave no discount. Pretty sure Ryobi is in the same boat.
On examining the docket the checkout girl did scan my card, which I thought may have been the issue, because it clearly showed PowerPass transaction at the top.
Now the suspicious me wonders if Bunnings apply FlyBuy points to every transaction when you scan your card, or just the products with acceptable margins.
The first time I used my Flybuys card at Mindarie Bunnings, I asked the checkout person if I could scan my PowerPass card as well, and was assured I could. On inspection of my docket The Flybuy scanned but the PowerPass didn't.(I scanned the Flybuys card first) I asked the Store Greeter on the way out and was told you can use one or the other but not both.
They certainly don't openly promote Flybuys, so my suspicion grows.
Hi there, thanks for taking the time to provide this feedback.
Our powerpass discount is applied to trade specific products where applicable. Ryobi is not applicable for trade discount as it is designed for DIY use rather than commercial....
Read more Flybuys points are awarded for each $1 spent (excluding Marketplace, gift card purchases and services). We can confirm that Flybuys and PowerPass cannot be used in conjunction with one another. Commercial customers enjoy exclusive benefits with a PowerPass account and this remains the best choice for trade customers. Please feel free to reach out via private ticket should you have any further enquiries and we will get back to you at our soonest availability.How long does it take for a refund to go into your bank account
Hi Chris, thanks for your question here.
Whilst this is dependant on your financial institution, refunds generally take between 3-10 working days to return to the purchasing account. :)
How do you stop theft through powerpass with people taking a photo of a similar cheaper item and walking out with the more expensive item?
Hi Tdo, thanks for getting in touch.
Our people greeters at each of the exits of our stores are required to check the digital receipts of these mobile transactions before our customers exit the store with the goods.
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Hello David,
Thanks so much for taking the time to share this feedback. If you would like for us to contact you further with regards to this, please feel welcome to send us a direct message by clicking the link on our logo.