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Bunnings Warehouse

Bunnings Warehouse

2.3 from 1,631 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(308)
(123)
(123)
(247)
(830)
  • Product Quality
    2.9 (276)
  • Return Claim MadeYes (36) · No (293)
  • Customer Service
    2.5 (312)

Reviewer Photos & Videos

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Tom

TomCentral Highlands and Goldfields, VIC

  • 3 reviews

Customer service?

published

Local Bunnings staff seem annoyed when you ask them were a certain item is, that's if you can find a staff member!
Staff at special orders desk none existent every time I want to make a, special order...

Product Quality
Return Claim MadeNo

Georgia

GeorgiaAU

  • 12 reviews
  • 3 likes

Batemans Bay store has no cooling

published

Even though the Batemans Bay is relatively new, they didn’t bother installing any cooling system so it’s unpleasant for customers and staff to be inside during the summer months. It’s also cold in winter because no heating has been installed. Very inconsiderate of Bunnings management to be stingy on customer comfort. No wonder this store is often empty!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJanuary 2019
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HFairlie

HFairlieHunter Region, NSW

Mimosa 20kg Timber Umbrella Base

published

Purchased 2 years ago. Initially worked well then the metal tubing starts to become loose. Impossible to repair. Best umbrella stand that we have bought is a cast iron one with no parts.

Product Quality
Return Claim MadeNo
Store LocationNewcastle
Kathy N.

Kathy N.Metropolitan Adelaide, SA

The Case of the Vanishing Shade cloth

published
Customer Service
Return Claim MadeNo

Helen Hunter

Helen HunterCanberra 2600, ACT

  • 4 reviews

Eden Garden edging

published

I purchased 16 Pks of Eden Decorative border edging Arch design, I am disappointed how brittle the locking mechanism is Edem have not responded to my email. Unable to return to Bunnings as some are in the middle and purchased at different times

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGujngahlin
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Embarrassed Embarrassed by the cashier.

published

Was at the register with my 6 month old and 3 year old, when the cashier demanded to search my baby bag. I was embarrassed and couldn't help to feel targetted because I was a single dad. A long line of customers watched me empty the contents of the baby bag.

Customer Service
Return Claim MadeNo
Store LocationBurnie, Tasmania.

Under-staffed. Wasted my time

published

4.15 on Wed, Jan 14 2020.
Long queues at checkout.
Under-staffed. Wasted my time.

Store LocationMt Roskill

understaffed

published

I went to Bunnings Bonnyrigg to buy some paint. I waited and then looked for someone to tint the paint but no one came, so I left. That was the second time it happened. They should put a sign saying there wasn't anyone there to tint the paint instead of making customers wait. Worst service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBonnyrigg
See all answers
Ken

KenSydney, NSW

  • 42 reviews
  • 1 like

Bunnings -Dangerous Monopoly- ACCC needs to look at bringing competition

published
brian s.

brian s.Sydney, NSW

Rude Employee

published

Bunnings ,having swallowed the competition is now a monopoly. Looking at the overwhelming bad reviews clearly Bunnings management does'nt care about their customers, I recently had an experience with a staff member at their Eastgardens ,Sydney store. I asked to see the manager ,he was contacted and asked to come and see me .He did not come.He was contacted again,said he was coming and did not show up . I rang Head Office,Melbourne and put in a complaint.I was told the same manager would call me within 24 hours.That was 50 hours ago and he still has not contacted me. Thanks Bunnings !

Customer Service
Return Claim MadeYes
Store LocationEastgardens,Sydney

Terrible service

published

I live in point cook and drove down to the werribee bunnings sunday morning for some buffalo turf. Unfortunately they only had 7 pieces left I was the first customer interested and they asked if they could give another customer 4 pieces when I needed 24 I stated that I came all this way with a hired trailer and If they could please check out the back they came back with nothing but said altona bunnings has heaps so we went from werribee to altona which is about 45 min drive turns out no one called them and they had non terrible service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWerribee and altona bunnings
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Unhelpful

published

Looking for blinds: unfortunately little advice, no samples, little help, little knowledge, no advice on price ranges either. We needed to see some practical examples before making our decision and to have questions answered in a knowledgeable way. Travelling to a hardware shop to be told to go online wasn't helpful, we do that anyway. Bunnings missed out on a sale and probably on our next one as well. Investing in knowledgeable staff might just pay off.

Return Claim MadeNo

Jase

Jase

  • 5 reviews

Ridiculous that they have no stock

published

I went to their store to get a bird bath. A pretty standard item with a few choices and apparently they were all sold over Christmas, yet Christmas was two weeks ago and nothing in stock? Waste of my time. Will take my business elsewhere.

Product Quality
Customer Service
Return Claim MadeNo

Gabrielle and Bill

Gabrielle and BillGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Brilliant service

published

I went to Bunnings Vermont South yesterday, not really knowing what I wanted to put on my back patio. Jeff was in the gardening section and he helped me to choose a lemon tree, pot, soil and also metal stakes for my roses. Jeff is an absolute Gem, so anyone who wants some advise see him at Bunnings Vermont South. The delivery of these items was made the next day.

Well done Bunnings staff, I wish we had more people like you around, the world might be a better place.

Gabby

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBunnings Vermont South
See all answers

Awful customer service and nothing in stock

published

Went to get ozito charger and power station, the worker barely gave me any information when I asked her for help and turns out I picked up the wrong item. The worker never told that i had the wrong power station for the charger. Wasted my time and money.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGreenacre
See all answers
Laurie

LaurieRickhampton

Bunnings needs to know how great this staff member gives service to customers

published

Rockhampton Bunnings didn’t have Same solar lights I purchased couple weeks ago so I rang Yeppoon & lovely lady Tina advised me to call Bunnings in Mackay .
I spoke with top shelf lady NOLA at Bunnings in Mackay she went over & above to help my request found 7 solar lights I was wanting to purchase rang me back with cost of postage I paid for lights over the phone $304.86 Nola will have them posted tomorrow .

NOLA needs to be commended for her customer service she went over & above and at no time my request was an issue
It’s a pity more staff don’t treat customers like she did to me .
Thankyou very much NOLA you are very unique in retail area this day & age

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMackay
See all answers

Bob Greenhorn

Bob GreenhornSydney, NSW

Dishonest price matching on identical items

published

Today, Bunnings refused to price match an identical item - CSR Gyprock Easy-Finish Topping Compound 15KG. Bunnings price is $47.79 and Network Building Supplies in Revesby is $33.10 (online and store pickup available same day @ Network). But Bunnings want to factor in Delivery cost and staff don't know how to do that. I told the (I need to speak to my supervisor) employee that i was going to pick it up and that it was convenient for me at Bunnings. She sent for the supervisor to speak to me and I just left. Bunnings it's the same product!!! And you're sneaky and dishonest. Don't write things you don't mean. A real time waster going to Bunnings! Look at the price difference. Bunnings are overcharging over 30% than their competition

Store LocationLake Haven

Shez

ShezPerth, WA

  • 4 reviews

Love Bunnings

published

I feel I spend a lot of my waking life here, always have everything I need. I tell my partner I am at the pub if asked where I am, and normally get the response “rubbish your at Bunnings again”

Product Quality
Customer Service

Allan Kashmer

Allan KashmerSydney, NSW

Gutter Guard

published

Australian standard 3959 states that gutterguards should not be flammable. I have checked all plastic gutterguards at Bunnings and all but one are flammable. This means Bunnings are selling these products illegally.
Allan Kashmer
[email address and contact details removed]

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKirawee
See all answers

Rick Lee

Rick LeeSydney, NSW

Terrible website

published

Great hardware store, absolutely love it but you NEED a better online catalogue!
- product images references (with more than just 1 image)
- product options
- better keywords search

*P.S.: A minimum of 30 words requirement in order to submit a review, ridiculous!

Product Quality
Customer Service
Return Claim MadeNo

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Questions & Answers

theBruce

theBruceasked

Anyone give me a review of Bunnings Bed Base? I need to buy two single bases for children.

No answers

Vicky T.

Vicky T.asked

Does Bunnings have afterpay

1 answer
thomas p
thomas p

The same question is asked here quite regularly scroll up & you will get the answer or check their web site the answer is there also


Joey

Joeyasked

Can I be refuned money back into my account and pay with zip instead

3 answers
Fired Up
Fired Up

Do you mean that you purchased items on a debit card and want to subsequently reverse that payment ?

george
george

why dont you ask bunnings

Fair Go
Fair Go

Organising ones finances better may resolve this problem


Get an answer from our members and Bunnings Warehouse representatives

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