??!
1 photo
Bunnings Warehouse

Bunnings Warehouse

2.3 from 1,705 reviews

Reviews

(325)
(126)
(126)
(254)
(874)
  • Product Quality
    2.9 (334)
  • Return Claim MadeYes (44) · No (355)
  • Customer Service
    2.5 (379)

Reviewer Photos & Videos

  • More
Jgg

JggSydney, NSW

Estilo range - bathroom vanities

published
Product Quality
Store LocationMile END SA
John

Johncanberra

  • 6 reviews

Why are people bashing Bunnings?

published

Looks like people are really bored if all they gave to do is bash Bunnings. Almost all of the bad press here relates to individual employees. Sure they can give them training, but people will be people, and lets face it, Australians are inherently rude and belligerent - its in our DNA! Name one other store that will still give a return to customers who, for example, abuse a product until it breaks, or just use something for a one off job then take it back and lie about the circumstances. Get over it people!

Customer Service
Return Claim MadeNo
Store Locationnsw
Bunnings floating shelf

Bunnings floating shelfMurray Region, NSW

Montgomery 1800 Floating shelf

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlbury
See all answers
Hardware Shops

Find out how Bunnings Warehouse compares to other Hardware Shops

Know better, choose better.

Compare all
Liam D.

Liam D.Perth, WA

  • 2 reviews

I need supies for uni. Uegently

published

I had $20 and needed a selection of acriyc paints and open pay saved me.ii was freaking out.so badly.the fact id that without this serviice i would be in a lot worat situation

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunnings
See all answers
John J.

John J.Metropolitan Adelaide, SA

Rude mongrels hide behind there job

published

Rude mongrels hide behind there job when accusing someone of being a thief, I have spent hundreds of dollars at the store and always show my bag and am not a thief yet some scumbag security guard takes a dislike to you and next thing I'm being called a thief and being told to leave the store For no reason. A couple of the ladies who work there are nice and but in general not a good store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWoodville
See all answers
Tim

TimMetropolitan Adelaide, SA

Bunnings Have Stolen My Last $300 from my account

published

Went online spent last of my money to try and keep my business going and do one last job.
I want to avoid COVID-19 as my wife is high risk and dont want to go into a store.
The website froze.
Still took money from my account.
Tried to log in and my account was activated and there is no record of me or my transaction.
I have no money now and cant do my last job before shutdown.
What do i do now??
Why would a company like bunnings in a rush for online sales ruin my business.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMile End
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Tim, we are really sorry to hear about this recent experience. Can we please confirm the best phone number to reach you on? Please also feel to get in touch with our customer support team on 1800 797 586.
- Kate.

NBS

NBS

  • 7 reviews

Rude customer service at bunnings Harrisdale

published
Customer Service
Return Claim MadeNo
Store LocationHarrisdale
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Grant

GrantSydney, NSW

DONT respond back to that twit Michael comment below.

published

Bunnings don’t respond to that below comment you guys are doing terrific job. If that piece of crap thinks he doesn’t like the one in one out rule simple stay at home. Like the government has told you. I would like to know what that knob bought that was essential from Bunnings maybe a brain. He better of bought a hot water system or electrical stock. Bunnings I know this is a hard time for you guys keep your head up don’t worry about these negative twits. Very happy with this company I can’t wait when it’s safe to spend all my cash with you guys. Negative customers remember you are not working in these hard times please relax n give them a break

Customer Service
Product Quality
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Grant, thanks for your support.
- Kate.

Andie

Andie

  • 2 reviews
  • Verified customer

Customer centricity still central in this pandemic.

published

I went in the store today to buy lightbulbs. The whole experience that the staff in the Artarmon store in NSW created to keep people safe from the current pandemic was extraordinary. But the most amazing thing was it was done with such professionalism, kindness, humour and appreciation. I must admit that I really didn’t want to go, as other retail outlets make the whole purchasing process so hard and unfriendly, but I had to as I had no spare lightbulbs. The staff in this store set a high example of how this crisis can be made to be manageable and still customer centric. Thank you so much Bunnings Artarmon.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArtarmon, NSW
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Andie, this is great to hear, thanks for letting us know about your recent experience at our Artarmon Warehouse. We will share this great feedback with our team. Thanks again.
- Kate.

Hardware Shops

Find out how Bunnings Warehouse compares to other Hardware Shops

Know better, choose better.

Compare all
Robert M

Robert MAU

  • 8 reviews

Chilli seeds $.60 each

published

Chilli seeds $.60 per seed!
Well that really takes the cake, bought a packet of chilli seeds from Bunnings $4.90 open them up there were eight seeds in the pack!
Cost $4.90 - chilli seeds - 8 of them! Bunnings right. How can they rip consumers off like this?
I think they just fail to carefully select the right products to sell. It's like the old WA Salvage but triple the price. This is what a monopoly does.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationO’Connor
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Michael

Michael

  • 2 reviews

COV-19

published

Disgusting one in one out rule atm. People queuing in the hot sun to spend their money. And then there's the severely unfriendly staff with minimal information and training. Implement a better system or close your doors, Bunnings!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalcatta
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning Michael, thank for your feedback. We will share this feedback with the stores leadership team. If you would like to hear from our team, please provide your details on the following link. https://www.bunnings.com.au/contact-us

Why hire such people?

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
John13

John13Perth, WA

  • 40 reviews
  • 2 likes

Bunnings - beware the unwary.

published
Customer Service
Product Quality
Return Claim MadeYes
2 comments
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning John, thanks for sharing your review. If you’d like someone to get in touch to discuss further, please let us know your phone number.
- Kate

John13
John13

I fail dismally to see the logic here - and just what is the point? Bunnings have been listening to me for years - but they hear nothing.

Daphne

DaphneGreater Melbourne (Outer), VIC

Excellent service with online order

published

Bunnings replaced a product I had ordered (wrong colour) within 2 days. They responded within hours to my critical review. Then delivered new item and collected original the day after I initially spoke to them. Excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWerribee
See all answers
1 comment
Bunnings Warehouse
Steve H.Bunnings Warehouse

Good morning Daphne, thanks for this great feedback. We will share this feedback with our team.
Thanks heaps,
Kate.

Not Fantastic

Not FantasticSydney, NSW

  • 2 reviews

Don't order online from Bunnings

published

Don't get caught ordering online from Bunnings, I ordered click and next day collect from website which said item was in stock but then after receiving no confirmation email called the Bunnings store to be told items were out of stock and would be on back order or I had to cancel order. Just a waste of time.

Return Claim MadeNo
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Good morning, thanks for taking the time to provide feedback. We are sorry to hear about this experience. Would we be able to confirm your order number so we can investigate this further? Thank you.

Hardware Shops

Find out how Bunnings Warehouse compares to other Hardware Shops

Know better, choose better.

Compare all
Pipngyp

PipngypCentral Queensland, QLD

  • 8 reviews
  • 1 like

Fantastic Staff in our Rockhampton Branch

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Rockhampton
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Pipngyp, thanks so much for sharing this great feedback with us! We will pass on this great feedback to assure Leanne and John are recognised. Thanks again! :)
- Kate.

Nihal

NihalGreater Melbourne (Metropolitan), VIC

cow Manure

published

I bought a Premium cow manure 25L, Selling as cow manure but it contains lots of organic materials. most of them are tiny mulch. No cow manure at all. it is terrible. Why they not selling pure cow manure with out garden rubbish

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Nihal, we are sorry to hear you are not happy with the quality of this product. We will pass this feedback onto our team to investigate further. We recommend speaking to your local warehouse to assist with arranging a refund/exchange.
- Kate.

Rude Employee.

published

I went into the Bunnings Morayfield garden section this morning to buy some garden soil. I am in my 70's and needed some help to lift 2 bags into my trolley which were on the pallet at the entrance. The male employee at the door refused to help me and told me to keep my distance and go to the back of the store where more was located. A kind customer eventually helped me. This person should not be working there as he was doing absolutely nothing in regards to helping customers.

Customer Service
Return Claim MadeNo
Store LocationBunnings Morayfield
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
Babli

BabliPerth, WA

  • 6 reviews

British paint was faulty

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarrisdale
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Babli, we are sorry to hear about this recent experience. Can you please provide your contact details on the following link - https://www.bunnings.com.au/contact-us. This way our leadership team can get in touch.
- Kate.

Amazing Experience.....and very ordinary in terms of employee support

published

Andrea WORKED ALONE in Broadmeadows Paint Shop today. Fast, efficient, polite & helpful despite having no support at all. She apologised for taking a toilet break. Bunnings Management should be ashamed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBroadmeadows
See all answers
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi David, thank you for bringing this to our attention. We are glad to hear that Andrea was helpful. We will assure she is recognised. :) Regarding the feedback for support we will follow this up with the leadership team. Thanks again.
- Kate.

Page 1 of 86

Questions & Answers

Fuamanu M.

Fuamanu M.asked

does bunning warehouse accept gem visa card please?

1 answer
Fired Up
Fired Up

Ring and ask..obviously

Jade

Jadeasked

Can I get a refund from Bunnings if I don’t have the packaging?

1 answer
Bunnings Warehouse
Kate L.Bunnings Warehouse

Hi Jade, thanks for getting in touch. We have our returns policy with some more information. Were you returning this due to a change of mind?
https://www.bunnings.com.au/returns
- Kate.

Shane G.

Shane G.asked

Zip pay and zip money don't work for me is their another layby option for a air compressor plus accessories

1 answer
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Shane G, We offer Openpay Along with Zippay and Zipmoney. If you are having issues proceeding we always suggest contacting the providers directly.

Get an answer from our members and Bunnings Warehouse representatives

Other Hardware Shops

Previous
Total Tools

Total Tools

4.6
(4,974)
Sydney Tools

Sydney Tools

4.2
(1,816)
Edisons

Edisons

4.2
(1,258)
Stratco

Stratco

4.2
(1,211)
Toolmart

Toolmart

4.6
(67)
GYC

GYC

3.6
(12)
Jaybro

Jaybro

5.0
(1)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.