Denial of delivery on eBay?
Bunnings list many items on eBay with the condition "Doesn't post to Sydney Metro" as well as many other locations! This as I see it is against eBay's T&Cs. You would have to ask "why not"? Many items on their site are not available in nearby stores so where is it a problem to order on-line?
Admittedly most of what they sell is garbage but hey, that's how it is nowadays. Quality is a dirty word.
Where the customer is ignored.
When dealing with my local "special orders" person I found her rude, unhelpful and initially she looked through me as though I was invisible. Also you have an exclusive agreement with Ryobi. I am unable to get parts anywhere else and you use post which will take a week. It is 2019.
New straw hat
Went to buy $7 straw hat and found horrible small hat.. brim is so much smaller than the original hat!!!! Not suited Australian sun at all.. Cut the brim off and fitted to original straw hat as the crown only needed replacing.. Obviously a cost cutting measure would buy from Kmart in future
Clueless kids employees
I cant believe employing kids to work at the tool shop in Dural Bunnings- one of them had no clue about any product- lazy to answer my questions- she didnt bother even to get me a support I needed it. Hopeless! HOPELESS!!
I have been to several stores and there is a clear lack of service and advice. Seems customer satisfaction with Bunnings has been decreasing steadily over recent times. Management at Bunnings will need to be careful that their strategy does not lead to failure.
- Verified customer
Ordered online for items available instore in 7 -10 days. Received notice in exactly 10 days the items were ready to be picked up. The pendant lights look great. Very happy and cheaper than anywhere else online.
Bunnings Thinktimber benchtop
After spending many thousands of dollars at Bunnings, Bethania, Qld, to renovate our home, we purchased through them a "ThinkTimber" kitchen bench top. We stored it inside in its original packaging until ready for installation. After the top was varnished we noticed many manufacturing marks on the timber. These were small circles approx 25mm each with six small indentations on each (about 40 circles). They ran in rows along the timber, which we believe makes this a faulty product.
I emailed "ThinkTimbers" twice with pictures & details, with ...
Bunnings do not honour their, Price match agreement!
My family have spent lots of money over the years at Bunnings, never using the price match agreement they advertise.
Well today I tested it and guess what they do not honour it! Very disappointing and poor customer service!
Love a snag
I never thought I would enjoy visiting a hardware store, however this place makes me somewhat excited to grab gear for my reno. Playground to keep the kids entertained and snags to keep me sane!!
4 star because I once had a creepy store assistant who wouldn't leave me alone!!
Poor shop setout
The trade drive through ( hervey bay ) worst have seen from all of Brisbane , Gold coast, Toowoomba, Incomming goods stacked in parking bays , then the gate staff get mad when you have to go out to come back in to try and park to pay ,A gate staff female was very upset at someone pointing at her , maybe she should go back on the old age pension or harden up . Most staff very helpfull , but the isles stil full of incomming stock, an accident waiting to happen . Another store in Hervey bay definately be helpfull.
To the 3 team members at Browns plains who were just standing at the counter talking and ignoring customers to continue their conversation, we stood and waited for about 5 minutes before even being greeted.
When we did ask for assistance and advise the staff sent us down an isle and neither of the 3 wanted to come and help with the request.
Ended up finding a lovely lady named Carly in the plumbing section that did her absolute best to help us even though it wasnt her department
Been shopping at Bunnings for years, though not anymore. Terrible service and you have to line up forever at the information desk only to be told that "I am very busy, can you go and do some shopping and then come back!" It was an order rather than a request.
Purchased an outdoor umbrella and outdoor lounge only to open the umbrella box and find a used, bird poo stained, broken and missing the lower half of the umbrella. The lounge was damaged as well and unable to assemble.
Disgraceful. Will not purchase from Bunnings again.
Rude Staff and Rude Delivery Policies
.After my last and final visit to Bunnings I decided to write a long review. But, its not worth it as the rudeness goes back to the head management of ALL the stores. Get rid of your rude staff or don't even employ people with no niceness or care. No use training them as they weren't born with niceness
Use contract drivers for deliveries who help people, not just dump deliveries because it is not their policy.
Powerless App and Staff Appalling
On 16th Nov 19, made purchase at Munno Para West SA store using the self scan powerpass app. (Highly Promoted). It took payment out 3 times. Leaving my bank balance $489 lighter. Spoke to person in charge at trade area and basically didn't care as he said it would be reversed by Monday or latest Wednesday. Wasn't returned on wed, called and transferred, finally told to speak with powerless dept. Was helpful and apologetic and would keep me informed. Friday, nothing, no money no correspondence. Left another email on the Friday. Saturday, a week later still no money, still no correspondence. Not bad, yes sarcassism, I have bills to pay and yet care factor = ZERO.
disappointing materials & not very green
Bunnings own website boasts about its "green" sustainability, but don't be fooled - the Katoomba store sells products that are harmful to the birds, bees and the rest of us. It also sells a whole heap of cheap products (i.e. screws that I bought recently) that contain no steel, brass or whatever it said on the packet as the screws broke as soon as they were used (snapped in two) - and these screws came with a long carbon footprint. very disappointing store.
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Questions & Answers
Does Bunnings do Afterpay?
Not happy with a product used once can I return as its rubbish
I want to take something back but I bought it 10 months ago I still have the receipt so will I get my money back
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