Bunnings Warehouse

Extremely disappointing service – avoid this seller! I purchased Artiss Under Sink Organizer With Removable Baskets from Bunnings Marketplace three weeks ago, and I still haven't received my order. For the past three weeks, I have repeatedly been receiving the exact same notification: “Your package with iMile is out for delivery today!” Yet,… Read more

three weeks later, my package is still nowhere to be seen.

I only wish I had read the reviews before placing my order. Had I known about other customers' experiences, I would never have purchased from this seller.

Absolutely terrible service and a complete waste of time. I will never order from them again. Highly disappointing and definitely not recommended!

I placed a $300 order with Bunnings Alexandria on Monday the 2nd Nov and it was coming by ute in 1-3 days, so probably Wednesday, Thursday at the latest, but it never showed up. So I decided to call online ordering "Customer Support Team" on Friday but getting through to them was a chore as I was told I am 22 in line with a 40 minute wait so I… Read more

decided to wait and see if it did come and if not I would call the Alexandria store on Saturday and get it sorted.

So I called them on Saturday 7th Nov and they told me that they couldn't fill the order so it was sent to Eastgardens store which they never informed me of, but anyway I called Eastgardens and they told me my order wasn't even filled yet.

By this time is was seeing red but I kept it cool and told them I am really annoyed by the way Bunnings has handled such a simple order, and the staff member said they were very sorry and that my delivery cost will be refunded because it was way past the intended delivery time and that my order will be priority and delivered on Sunday 8th Nov.

Remember that word, ...."Priority" So Sunday came around and I waited for the ANC delivery driver to arrive and he arrived after lunch, but mysteriously he had forgot to actually put my order in his ute.

But he said no worries I'll go back and get it and it might be today or maybe tomorrow that I come back.

But later on in the day I received a call from ANC informing me that the delivery would be coming first thing Monday morning and that it would a "priority" delivery at 7am.

Well it's now 11:01am on Monday 9th Nov and I am watching a little truck emoji on the ANC app travel from one delivery spot to another, he's was at Bondi Junction but now he's at Rose bay, but to be fair he did get pretty close to my place at least once.

I am beginning to find Bunnings professionalism is lacking because this the the second incident I have had with them of late as the last time they overcharged me by $70 for delivery as they said my delivery was coming by truck but it came in a ute, so be careful if that happens to you, and if it does don't be afraid to ask for a price difference refund.

But as for my order, maybe it will actually come today .....or maybe it won't.

Maybe Bunnings and ANC will find Professionalism together....or maybe they won't, who knows.

Not sure what is going on lately with Bunnings, but they are frequently failing to despatch online orders in a timely manner. I contacted three days in a row after there was no movement with a recent order, was assured directly from the store that it would be prioritised only to give up and cancel the order due to an ongoing failure to fulfil. Not… Read more

once did the status of the order change throughout all these communications. This isn’t the first time this has happened either. I do have to commend customer support who did everything they could in this instance to try to rectify the situation.

Ordered part for air conditioner 2 different part numbers for same model received wrong one the usual buck passing would never buy anything from them again and would advise people to steer clear of them Lindsay

What delivery ? No customer service – Worst experience with marketplace and timeless living. Courier Team Global Express lost my parcel twice then I had to collect my own parcel drive 40 mins to find only half there. Lost other half and 2 months later still awaiting refund. If I could… Read more

give 0 I would. 1 is generous. Worst customer service from all companies. Never ever ordering here again. Terrible experience.

I would like to recognize Masooma of Bunnings Shepparton. Online/Phone order.. What a competent and pleasant professional customer service person. After a less than poor experience at Yarrawonga form a quite snappy arrogant person, Masooma confirmed product stock efficiently orchestrated delivery and followed up exactly as she said she would by… Read more ·  1

text then by a further standard Bunnings confirmation with the product arriving in the 2 days she said would likely be the case. With over 40 years customer facing and business experience I can confidently state "She epitomizes Customer service" I suggest she train all Staff what a gem

Good customer service should be recognised. Will and his two co-workers in the timber/trade drive thru, Georgia at service desk, 7pm Ballina store 1st Oct 2026, all contributed to a pleasant experience. I rang thru from 35km away, assured they had stock on a $1100 + sale. 3 items weighing 67.5 kg forklifted to doorway and staff assisted to load… Read more

ute. I had the exact opposite experience, including stock way out of kilter from another store. Ballina great job thanks very much

I did purchase a stepstool from Bunnings online because they didn't have it at my store in Pimpama but when it arrived it was the wrong colour so then I queried it because the only reason I ordered green is because I painted my kitchen tendril green with paint from Bunnings and the service there is amazing and the staff is so friendly and I just… Read more

love going there - I did contact their chatline and was informed that they would send me a new stool and I was happy with that and I then had a gentleman from Uber deliver it and when he got to my fence he accidently dropped it on the concrete and of course I couldn't believe it but I have no qualms in stating that it was an accident and of course it was scratched. I then did contact Bunnings because I was upset it was scratched and I told them I didn't want a new stepstool as I now have three (one that I purchased 6 years ago) one that they delivered the wrong colour and the right colour that was scratched so I had enough step stools, but to my surprise they sent me a new step stool (right colour - not scratched) and I honestly can state that they went way beyond their obligations to me but I can only state what a lovely company and how nice they were and I hope that they actually read this review because I want to thank the staff at Pimpama for assisting me in all the products that I buy there and the fact is the staff is wonderful and now I can state without a doubt their customer service is beyond 5 stars.

Extremely disappointing customer service – Avoid Bunnings Online and Timeless Living This has been one of the worst customer service experiences I have ever encountered. I purchased a basketball hoop through Bunnings Online, only to discover that I couldn’t use it at my property for various reasons. When I attempted to return it to my local… Read more

Bunnings Warehouse, I was informed that the product was supplied by a third-party seller and that Bunnings could not process the refund. While this may have been disclosed in the fine print, it was certainly not something I had appreciated when making the purchase.

I then contacted the third-party supplier, Timeless, to arrange a refund. What should have been a straightforward process turned into an unnecessarily lengthy and frustrating ordeal.

After considerable difficulty getting the return approved, I was instructed to post the item back at my own expense, costing $25 in postage for an item worth just $30. I subsequently heard nothing for approximately a month. Eventually, I was advised that a refund would be issued, less their postage costs, despite the fact that I had already paid $25 to return the item myself.

The entire experience has been absolutely ridiculous. The lack of communication, the difficulty obtaining a refund and the unreasonable return process have left me incredibly dissatisfied.

Frankly, this is a terrible reflection on Bunnings’ reputation. As a major Australian retailer, Bunnings should take greater responsibility for the third-party sellers operating through its online marketplace. Customers shouldn’t have to navigate this sort of experience when purchasing through a brand they know and trust.

I will certainly never purchase anything through Bunnings Online again. My advice to anyone considering it is to think twice. You would be better off purchasing through [Brand Removed] or another retailer with a more straightforward returns process.

An absolute joke from start to finish.

Very very dissapointed Very very dissapointed. I ordered one thing 'towel warmer' like 15 days ago, cause it was a birthday gift for my mom that lives in another continent. I was flying end of this week and had spent hours looking for a gift. Now, 3 days before i fly. I had to stay on call for an hour, on my way to work, to find out if its ever… Read more

gonna get delivered. It took me an hour getting transfered to 4 different people, to find out that it will not be getting delivered on time. The lady that picked up in padstow was so diamissive. I apparently had 2 options, either to cancel or wait a few week more, AFTER I WAITWD FOR 15 DAYS. The lady in kingsgrove was lovely and helpful. But app the fastest delivery would be on the 10th. Would be great if you could tell me what am i supposed to do with the product that i needed by november 6th. If you guys cannot handle online order and dont care about the customer, just stop taking obline orders. If i hadnt called today, i wouldve never known that i was not getting the product. I ended up wasting my time and now have to look for something else with no time in hand since I work all three days 9-5. Thank you so much for absolutely nothing.

Bunnings Click & Collect service is hopeless based on my recent experience. I ordered 3 straightforward items via Click & Collect on Thursday evening. I note their website says “[t]he standard processing time guarantees that orders placed before 4:00 PM are ready within four trading hours, while orders placed after 4:00 PM are processed the… Read more

following trading day”

By Sunday afternoon I had heard nothing from the store in Gungahlin, ACT. I phoned the store, was told they would look into the order and call me straight back. Two hours late, nothing, so I jump on the website to use their chat service. I finally get through to a person and they just tell me to keep waiting. I said I’ve been waiting already since Thursday. I mentioned their policy, about next day pick up, but she tells me that’s not a guarantee. She then tells me I can visit the store, collect the items myself, then go to the Click & Collect desk to process the order. So basically they expect me to do their job for them.

So I visited the store and did just that. Took me 10 minutes to get the items myself. When I returned home, I received a message that my items were ready for pickup.

Bravo Bunnings. I wish Masters were still around. They were so much better than Bunnings.

So it seems Bunnings Click & Collect service works as follows:

1 order online, - but get no confirmation email

2 then they ignore your order for several days

3 customer calls after 3 days, they tell the customer they will get back to you, but fail to do so.

4 they give excuses when your items are still not ready

5 customer contacts the chat service online - they tell the customer to go to the store and take the items off the shelves yourself

6 give up waiting for the order to be ready, visit the store yourself, personally collect the items

7 then queue up for the privilege

8 return home, then receive an email that my items are ready to pickup

I had an order placed 11 days ago. I got no updates at all. I tried to use online chat a few times but every time I got to the front of the queue I was disconnected. Finally went and bought the thing I needed urgently in store, but the staff at Virginia were all too busy chatting with each other to help me find the other items. Finally got through… Read more

to chat today to a consultant named [Name Removed]. They were abrupt and rude and actually ended the conversation before it was finished when I questioned why the stores hadn’t fulfilled my order and why there was no apology. Literally just ended the conversation. So incredibly rude.

I visited Bunnings at Sth Penrith 29/10/2026 to purchase some assorted hardware. I noticed at least 3 people hiding in aisles and the nursery section using their mobile phones. When I asked for an item I was looked at like I was interrupting them and given "I think it's over there". Come on guys unless it's life threatening do your job and turn the phones off. The ladies at the counter in gardening were very helpful.