If you are a member you CANNOT get through to them on the phone. 43min wait time just to find out if I'm covered or not is UNACCEPTABLE.
The service is terrible, unfriendly and unhelpful

I found Bupa friendly provider on my app to get less out of pocket. But still, they are charging more than 50%. I called Bupa to ask, what is the reason you charge me this amount. Their answer was; ‘you need to make sure the provider covering as well. I already pay a high amount for my private health insurance! Plus I can not get back my money back somewhat. I suggest who think to decide to choose Bupa Health Insurance in future; please do check to double your what your benefit is?

Advised me of wrong start dates, payments to come out, when claims could be made and when i could use card. i figured out that nothing which was advised was correct. Put a claim through on 19/03/2021 but claim didn't get picked up and done until the 24/03/2021 which was after i cancelled my account. I found out in April that they were still withdrawing money from my account and when i called up to query they said my account was cancelled but due to me submitting a claim on the 24/03/2021 this reactivated my account i advised i did not do this and i was told i did and that this was due to me. Take responsibility for all your mess ups i will NEVER join or recommend BUPA to anyone it has been one of my worst experience i have had!!!!

I had paid for a travel/health insurance for my Dad as an overseas traveller, he was to travel to Aust in 2019 but due to covid and border closures it never eventuated. Upon contacting BUPA, the staff were very unhelpful in assisting me to seek a refund or a deferment. Initially, they deferred the policy for 3 months, and then for another 6 months, but would not offer refund in any case.

Put in a claim for a blood pressure monitor for my diabetes. Included an official letter from my dr and receipt from my chemist where i purchased it. Received email to say my claim was rejected along with a list of requests for further information which meant a trip back to my dr and chemist..totally ridiculous for an $84 monitor... would cost me more to do it all...Trust your clients Bupa.!..we join you for good reasons. By the way...Drs letter answered most of the queries if it had been read correctly...All for a monitor for checking my heart...so sad after being a member for more than half of my life ..

Coming from a 3rd world country, calls were answered within 10minutes. However, waited more than 30 minutes to speak to a consultant. Eventually I gave up! I do expect better customer service from a 1st world country, and provider. Sadly this seems not to be the case.

Rather shocking to say the least.

I do hope your cover doesn't provide the same level of service, however, the reviews tell a different story.

Bupa stole my money. I was lied to about what I would be able to claim, and my condition was deemed pre-existing it wasn't. Total crooks. Steer clear of this company!

I have joined Bupa's OSHC which is student cover for people from overseas and my situation changed so I asked for a refund which they have told me that they would do.

I have paid around $1000 for the cover.
It has now been 50 days since I asked for it and I only got $138 of it!

I have been sending follow up emails and no reply back!

This is how Bupa's customer service is really like.

Who gives you the right to hold on to my money as long as you want to???...

I joined bupa 8 months ago. Now I have problem and have to go for operation! But they dont support me. They want to be sure that it was not prexisting. While GP and specialist filled the forms and confirmed it was not prexisting and sent, bupa is irresponsible and doesnt answer. They dont care if people die! They just want your money. They dont care about you!

I purchased OSHC insurance on the 16th February 2021 for an overseas student , personal circumstances changed and frustrations in contacting BUPA to make changes to the policy prompt me to to cancel the policy and requested for a refund, a series of followup email was sent to BUPA and finally recievd a response on the 2nd March. was told the money will be refunded within 10 working days. live chat and follow up emails was made! and up to this time of writing , no money is being refunded!!!

How frustrating it is. the money was in their accou...

The worst insurance that I've ever had. Not a cheep one and doesn't cover most of the cases. Over the phon I was told that they will cover 60% but in reality its only 15%.company its not clear about what is cover and what's not. After a few weeks being a member I'm going to cancel my membership. Not recommend

Been with them since 2011 and what a waste of money. I have a claim question and I cannot get hold of anyone - they say it's 30 minutes wait on the phone (it's not I have been waiting longer than that and I also got disconnected while waiting!) so I have tried the online help and after filling out the form it said someone will come back to me IN 3 DAYS ! Seriously crap service. Now I am on the whatsapp messaging service, someone contacted me then disappeared I AM SO FRUSTRATED ! I have learnt that this insurer will come up with so many hidd...

You need to watch these thieves.

They have put our "current" premium up 2.75% above the amount we were notified in writing last year before adding a 6% increase to the supposed "current" premium - making the actual cumulative increase closer to 9%! They try this every year. We always pick them up on it.

There must be enough dumb bunnies who just pay without checking to make it worthwhile for them.

** Always challenge your quoted increase. ** Always lodge a complaint with the Ombudsman for a faster response. **

Cannot log in, reset password 5 times and still have issue. Try to call them but no one works on weekend, yet if u claim to be non existing customer, they have people talk to you to sign up new policy. So have people work on weekend to get new customer and get new revenue yet no one work on weekend to help existing customers.

Rang BUPA 3 weeks after a request for clearance certificate was sent to them. BUPA advised they didn't receive it. I then wasted some more time ringing my new health fund and they advised they definitely did send the request to BUPA. The new fund also mentioned that BUPA could have sent me the clearance certificate while I was on the phone with them but none of the 2 BUPA staff (including one supervisor) I spoke to offered to do this. Now I have to spend more time chasing up BUPA to do their job, and hopefully can finally leave them.

I have ha...

What a total rort this system it. Forced into buying insurance and being pumped for more and more cash every single year. I hope everyone drops their cover and the system crashes. Utter, utter shambles this system. No one can do anything at all - pay or lose the cover. They are all the same

Just received notice that my policy premium is going up 9.6%. Why? Does Bupa care about members or shareholders?
I called Bupa for an explanation but nobody was able to give me any.

Was waiting for 10 miuntes then transferred to another area . Then office obviously closed, so they left me on hold

medibank can get our business.

was starting a new policy , not know

I actually give a zero for my experience joining 'Bupa' yesterday. I went through a third party who was very good but somehow got emailed a wrong policy from 'Bupa' with no member number and they took my money for a policy that doesn't exist. Now I have to wait to get my money back after they took it illegally. I have cancelled the policy and want nothing to do with them!

I have the overseas visitor cover and I have used 3 times and never had any problem. They have partnerships with some medical centers where you don't have to pay. I've got a mole removed and I didn't have to pay anything.

The customer service is really helpful too.

I would totally recomended, at least for minor things works great.