Terrible and Untrained Staff, highly unprofessional
Suggested me a wrong product. Went to BUPA Hobart Branch, the staff accepted the mistake but unable to provide the solution. Even the staffs are not well trained. It took her 30 minutes to understand the issue. Suggested me to call the relationship team. I called the relationship team and she said you have been offered a right product. I asked for a letter and she promised to provide the same but have not got anything. Really terrible. No one should have it, just a waste of money.
28 by Sam Wood - Brilliant - Great workouts and delicious recipes!
28 by Sam Wood 3 month free subscription by Bupa was a fantastic offer.
Great workout options and delicious recipes.
Very happy to have discovered the program.
Thanks Bupa and Thanks Sam!!!
Unprofessional, poor service and money minded firm
Any student reading this review don’t get their services, you would be in big trouble and they won’t help you
So it’s better to be safe than sorry
First and last time with bupa i will change my cover with better insurer
Bupa continue to withdraw money without approval
I paid up front for 6months of cover and Bupa continue to withdraw the fortnightly payments. I have complained twice and they have refunded the money. However they have just done it again for the third time.
I tried removing my credit card from Bupa, but it will not let you. It only lets you add payment methods so good luck trying to stop them stealing money.
Terrible provider! Zero professionalism !!
Had a terrible experience when I decided to leave Bupa. You would think it’s an easy process until you leave it in Bupa hands. I advised of my cancellation with one week in advance, to find out a week after cancellation that my release certificate hadn’t yet been issued. The problem was that I required urgent attention to an aching tooth and the new fund was unable to book me in within their dental network due to not having received the documents from Bupa yet . I rang bupa and they advised that I would have to wait an extra 10 working days to ...receive a mailed certificate and that my case was not considered urgent, so they would not help further. Pretty sure that statement came from someone careless with no teeth issues. I explained I was in severe pain and that other practices would mean more our of pocket expenses for myself and that it was their mistake of not issuing the release certificate from the date of cancellation and they couldn’t care less. Pretty poor customer service after being with them for 4 years.
LifeLonf Member, Still have no authority over my account!
- The policy may be good value!?
- Haven not had to lodge a major claim, we use optical and occasionally physio.
My main problem is their communication. As they are offering others 'freebies' lifelong paying members are getting calls (that I requested) asking to speak to my mother-in-law (who was not trying to make contact regarding her policy). Also after multiple requests and attempts over the 15+ years to gain 'authority' with the account, I still have to have my husband's verbal consent to do anything (which I was not even trying to do), although they were happy to take the payment from me).
- Verified customer
Member since 2016: Great Product and Customer Support
Consistently impressed by Bupa Home and Travel insurance. Great set up, very user friendly, great value. I have been a member with Bupa since 2016 and continue to receive quality cover and customer support. I travelled to France in 2018 and have received support with in their Travel and ongoing Home insurance options. They have been very supportive and understanding through out the complicated iso situation. As a long term customer I feel well taken care of. Glad to be with Bupa during these times.
BUPA & 28 by Sam Wood
I have been with BUPA for about 7 years. The offer to join 28 by Sam Wood for three months free is one of the most innovative thing I've seen offered by any health insurance provider. I took up the offer and have thoroughly enjoyed the program. Its helped with both my physical and mental well being during the crazy time of COVID19 lockdown. Thanks BUPA for the introduction its been so worthwhile!!
Great private insurance provider
Have used Bupa for over 10 years with no issues, have been able to increase and decrease my cover to hit of circumstances easily, online claiming has made payment processing much easier too
Terrible refund politics
I spent $417 in a consultation and received just $117 refund. The way they refund is not clear and not fair. They do it in such a way to benefit themselves.
Sneaky change in product, find out now not covered
Pay just under 400 per month for what we thought was top cover.
Now told I am not covered for potential hip replacement. One year wait.
Wife has been with them for over 22 years, me over 10, always happy to pay to be fully covered and have been incredibly loyal.
The difference in price of policy $13 per month which I would have paid in heart beat if we saw the email they apparently sent around 2 years ago. Would they not have done everything they could to get my family made aware of the changes and upgraded.. An email? Seriously.. What about...
Love the Sam Wood 28 BUPA promotion
It has been really great to get 3 months free! I have been really happy with my BUPA cover and the Sam Wood 28 program is a fantastic home workout exercise program. The workouts are effective, simple to follow and they are over before you know it! I have been enjoying the workouts and would consider continuing with the program if a member discount could be offered? Perhaps a cheaper 6 or 12 month option?
Good product and cover.
Very happy with Bupa, only changed to Bupa last year. Very easy to change over. Have used my hospital cover twice last year with no issues, and great to have access to the Sam 28 during the Covid iso.
I would give zero star if it has the option. Customer service was worst. Claim return time took almost 1 month. I paid $1200 in hospital and got $200 return. I am paying around $225 every month. I wouldn't recommend any of my friend to go with bupa insurance.
Loved the Sam Woods28 promotion
I think the policy is good value, I feel it is one of the more expensive policies. I took up the Sam Woods 28 free 3 month membership & will be continuing with this as it is fantastic, and I have lost nearly 8kg! A reduced membership price through Bupa would be awesome, keeping us fitter will keep us healthier...win win!!
I think there no different to any other private health service
Private health is cashing in on covid 19 at the moment. I havent used the service for over 6 mths and im paying for top cover and i feel that im not getting a lot for it
Really enjoyed the Sam Wood program
The Sam Wood program was really user friendly and easy to set up. I thought it was only for 28 days and didn't continue.
My last claim on Bupa extras for a dental procedure was easy through the Dentist
Approximately 11 years
Wonderful program full of support and easy to follow workouts. Love that it can all be done at home for people with busy schedules and who may be apprehensive about working out at a gym.
Would love if this product could be part of Bupa in the long term, even a discount for being a bios member.
Questions & Answers
2 years no claims. Visit doctor, card doesn’t work. Called phone help. On hold for 15 minutes. The agent picked up, and while talking said “can’t hear” and cut me off! Had to call back, wait again and this time Agent said (quite incorrectly) I hadn’t paid. Had paid on time before the deadline. She said we need to pay 3 days ahead at least.
Good afternoon, Rumj.
It sounds like it’s been a bit of a bumpy ride, so I’m keen to run through everything with you, and send feedback about your experience to the right teams. To get the ball rolling, please shoot me a private message on Facebook (http://m.me/BupaAustralia) with your membership number, full name and date of birth. From there, I’ll be able to give you a hand.
Hope to speak soon,
How much cost for baby delivery? I want to open an insurance for my wife, for my wife delivery.
Good afternoon, Regan.
I’d recommend speaking with our Cover Start team, as they’ll be able to match you up with the right cover for your needs. You can reach them between 8am and 8pm – Monday to Friday on 134 135. Alternatively, you can send me through a private message on Facebook (http://m.me/BupaAustralia) with your best contact number, and I’ll get them to give you a ring.
Here to help,
If I have Ultimate health cover and see a Counsellor/Psychotherapist who charges $120 per hour what is the approximate rebate I would receive back? I am trying to decide if I will go a see this counsellor as she is highly recommended but I need to know how much I will be out of pocket
I’ll be happy to handle your question about your psychology coverage, but I’ll just need a little more information to check what you’ll get back.
Please send me through a Facebook private message (http://m.me/BupaAustralia) with your full name, date of birth and membership number, and I’ll take it from there.
Here if you need,
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