Bupa Health Insurance

Bupa Health Insurance

 Verifiedbupa.com.au
Bupa Health Insurance
1.4

1,168 reviews

PositivevsNegative
9% · 1071,047 · 90%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.6
Transparency
1.5
Customer Service
1.5

Reviews

1,168 reviews
Alfio
AlfioSydney, NSW21 posts
 
Bupa
Bupa   DM   
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Durbar R.
Durbar R.Hunter Region, NSW
 

Dodgy Way of dealing with Customers

Its funny how Bupa respond to this website comment on a daily basis if not hourly. But Bupa has been absolute pain as I have been trying to close my parents overseas visitors insurance since almost 2 month as they moved back to home country. Bupa in email only respond to you once a month. No matter what. Do some real work than bullshiting here and dont give absolutely worst customer service experience. Show details
Bupa
Bupa   DM   
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Ca H.
Ca H.4 posts
 

Remember to updated you medicare card

Remember to updated you medicare card if it's expired because they won't remind you in email and app. Only on the website when you login. but who will login eveyday and see the warning???

AND you won't get the money back becasue the payment has alreday submitted. Show details

Bupa
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Michael B.
Michael B.South East Queensland, QLD
 
Bupa
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Hidden
HiddenDarwin, NT3 posts
 
Bupa
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Airsav
AirsavMetropolitan Adelaide, SA
 

They take the cash but don't pay out when a claim is put in

Emergency appendicitis surgery for my wife who has recently moved from Viet Nam, yet they say this is a pre-existing condition and are refusing to pay the claim. Show details
Bupa
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DEARNE
DEARNEGreater Melbourne (Inner), VIC
 

Absolutely Disgusting service

I had a procedure in October 2023 and despite numerous calls by both ourselves and the specialist they still have not paid the claim.
Last phone call by ourselves we were assured that all had been sent through.
I got an email today from the specialist asking for pmt.
We pay for cover so we don't have to pay out large amounts of money.
No where near good enough.
We have called again today only to be told it has been sent through now to be reviewed as to what has happened but could take 16 days..
NOT AT ALL HAPPY Show details
Value for Money
Transparency
Customer Service
Bupa
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Chitra
ChitraSydney, NSW2 posts
 

Invasive

You called me chasing money on good Friday!!!! Not ok. Show details
Bupa
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Tom W.
Tom W.
 

"You've put yourself in this position" - BUPA customer service operator

Disgraceful service. We paid 12 months worth of premiums for our birth and pregnancy policy but they refused to cover our hospital bill or even subsidise because we were a few days outside the 12 month waiting period (despite making 12 payments since the policy commenced). My wife was induced due to gestational diabetes and they still dug their heels in and said they wouldn't cover a cent. Then the customer service person named Tim said to my wife: "You've put yourself in this position". Have been a customer of BUPA for 33 years and this is how they treat you. Show details
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Respect service
Respect serviceSydney16 posts
 

Keep away from Bupa

The reviews here are awful. I regret taking out a Bupa policy and will probably not renew it. The customer service is really bad and when you give feedback they take a long time to respond and try to blame you for what is clearly customer service problems, similar to the reviews here. Too many problems - just best to take out insurance with someone else. Show details
Bupa
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Lisa
LisaPerth, WA2 posts
 
Bupa
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Miss V.
Miss V.Central Highlands and Goldfields, VIC2 posts
 
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Prasanth Avulapalli
Prasanth AvulapalliSydney, NSW4 posts
 
Bupa
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Mathan Simran
Mathan SimranKatherine, NT
 
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Jane R.
Jane R.7 posts
 
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Questions & Answers

Lan
Lan

Hi, is your live chat/message still available for your members? I've messaged BUPA few days ago on instagram, FB message, imessage, whatsapp and twitter, however, still no one has responded.

Bupa
Bupa   DM   
Suomy N.
Suomy N.

HORRIBLE SERVICE, INTERNATIONAL STUDENTS AND VISITORS STAY AWAY FROM THIS PROVIDER.
They do not pay claims and come up with excuses, if you prove to them that the illness you lodged the claim for is not pre-existing they will still not pay the claim by saying it is under review. the review willl go on for eternity and you will give up trying to ask them. they are thieves, do not go with them. their agents are paid commissions to get you to join Bupa. Trust me do not use BUPA.

Bupa
Bupa   DM   
Suomy N.
Suomy N.  
Madhav S.
Madhav S.  

I extactly have same sort of issues with them.
Everyone stay away from BUPA.
Cheers

Shane . T
Shane . T

Gosh, I’ve just signed up with Bupa but now seeing these reviews I’m wondering whether I should have?

Shira B.
Shira B.  
See all Bupa Health Insurance questions

Details

CategoryHealth Insurance
Other Insurance Types Offered Car, Home and Contents, Landlord, Pet and Travel
Visit official website

Contact info for Bupa Health Insurance

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
SatClosed
SunClosed
  • ABN: 81000057590
  • AHIFC: BUP

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