Bupa Health Insurance

Such an awful experience. Impossible to get through to someone on the phone. I was on hold for 90 minutes. You'd think they would employ more staff in customer service, in order to retain customers. Their customer service agent lied to me about my policy. I checked my emails & her information was incorrect. Not to be trusted. Due to long waiting times, I will now cancel my membership and go to another provider. I will also lodge a formal complaint with the regulatory authority. Also, a rip-off compared to HCF.

Policy was seriously worst value. Just getting through to speak to an operator takes hours and when you eventually do the customer service people are rude, careless, and shut the phone in customers faces. You can’t get any questions answered ever. Nightmare of an insurance company!! I would’ve rated zero if I could.

Have been with bupa for almost 10 years. Terrible customer service, told multiple different things depending who speak to and very poor value for money in comparison to other funds.

Had to wait almost 24 hours for a chat reply on Whatsapp. Then was told I was being transferred to another agent and had to wait all over again. Don't they realise that a small investment in customer service can greatly enhance the customer experience ?? DO NOT USE THIS INSURANCE PROVIDER

After meeting with a BUPA rep through my work, I purchased a BUPA cover, including extra for Pregnancy cover. After paying fees that have increased yearly for 3+ years, I am now pregnant (yay!). Unfortunately it turns out that BUPA has one of the WORST pregnancy cover available. It does not actually cover any fee relating to pregnancy, and only gives you access to delivering your baby in a private hospital. However in order to deliver in a private hospital in AU, you must see an obstetrician, which is not covered and costs about $7,000 out of y...

We recently made some claims at your Marion office and received the most outstanding service from Coutney. She majorly helped us improve our health care plan and gave excellent advice on how to best utilise our cover. Immense thanks from Kara and James Maclean.

I wont and never recommend bupa to anyone that i know! I need a hospital lost that can cover IVf 100% guess what, after i asked about genea things they only reply me with link of website where i can only check the policy! Wth!! After 2months be member i just choose to say goodbye. Paid for top75 extras and gold hospital cover each month $300 for crap services, no way!!

I have been a member since 2014. Enquired today about increasing my hospital cover to cover weight loss surgery. Not only did it take them OVER 6 HOURS TO GET BACK TO ME - which is so utterly unacceptable for any company, let alone a member-based organisation - but I was then told I would have to serve a 12 month waiting period because it’s considered a pre-existing condition. I get it if you’re a new customer but I’ve been with you for 8 years! Surely they could make exceptions for existing customers? So…I can switch companies, get the same cover with the same waiting period…so why would I stay?

I was with MBF from childhood, & continued on after I aged out of my parents’ policy. BUPA bought MBF & it’s been downhill from there.
I had to have top hospital so I could attend group therapy & receive TMS via a psychiatric hospital. MBF were lovely when I had to get this cover - they even waived the waiting period so that I could start treatment ASAP.
In contrast, after BUPA took over my brother had to increase his coverage for the same reason, & they made him wait for the cover even though he had also been a member of MBF then BUPA. It did...

Waited 30mins to see a customer service in store for a simple tax receipt that you cant access from the website. Written multiple times to customer enquiry and never received any answer. Been with BUPA for more than 10 years but standards are dropping. Will be looking to make switch as soon as possible.

Have been a member since 2020. Had an acute emergency, needed to go to Emergency. Called the helpline to ask if it’s covered . All lines closed on Sundays. Called the emergency reception for students . Sarcastic, was told he doesn’t if it will be covered , can’t help and hung the phone up . Students look else where . People get sick on the weekends too . Not only during weekdays. Very rude . Is there a Zero rating ?

No one calls back when my policy lapsed whilst I moved in with my mother after she was diagnosed with terminal cancer. I called them at least 6-8 times and they promised to get back to us. That was December 2021. I have no health cover and due to their incompetence we now have to qualify for pre existing complaints and extend the loading. I'm just disgusted and distressed.

I ordered a new sleep apnea machine as I have been diagnosed. I upped my membership to cover it which would take 12 months to set in.

I accidentally thought my waiting period was completed and lodged my claim for the machine and received a reply saying "no, we will not process this as you are early on your waiting period by 1 month"...

This is after being a member with bupa for over 9 years, barely making use of my insurance claims and then I get hit with this all because I was a month early.

So they will take my money without question but if I am looking to get $500 from a machine that costs over $1500 I'm the bad person.

I think I will be going with a new insurance after this

I got this insurance for my mum and sister, been paying it, now my mum got hospitalized, theres some test needed to be paid, they only paid 2 small $ test. Thats it. its so hard to claim and they are asking too many paper works even all the paper works i know its enough to prove that my mom been hospitalized, as if its thousand dollars, they asked you so much paper works for you to stess and impossible to claim. Scam this needs to be reported to authority ACA CHANNEL. People needs help to stop this scam company. Im cancelling my mum and my sisters insurance!!!!!! BEWARE GUYS.

My mother had to go into aged care. The house has been sold and Bupa with not do anything about the power of attorney being sent to them. The house has been sold and they refuse to change the address for the billing therefore the bill will not be paid and probably cancel the policy. The government needs to look into this company and shut it down. The operator blames the legal team who refuses to authorize a legal document. Apparently to cut bad reviews you have to answer questions about your policy. This can not be done as they won't accept my Power of attorney.