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Spa construction with Burleigh pools.
1. Final price increased by over 20% from initial quote, some justified and some I believe not
2. Time line to complete was over 4 times longer than specified in the contract
3. Communication on process and timing throughout was very poor to non existent
4. Invoices generated for completion of stage whilst trades still on site. No quality check of completed works before receiving stage invoice.
5. Misinformation received from Burleigh Pools during construction process
6. Owner just didn't answer his phone or return calls
Best Pool builders on the GC - Burleigh Pools
We just got the most amazing pool built well within schedule for a great price by the most professional team you could ever hope for. Thanks so much to all the staff at Burleigh Pools for making this dream come true. You have made this family on the Gold Coast very happy and we highly recommend anyone who wants a great pool to go with Burleigh Pools. From Glenn turning up to give a quote, to Wayne turning up to work with us to mark out the site, to everyone in the office on final hand over of chemicals, it has been a fantastic journey with you and a most memorable experience. From our family to the Burleigh Pools family, Thank You!
If this was a NIGHTMARE, it would be a step up
If you want a migraine, then go ahead and take a massive risk signing with this lying, unscrupulous outfit... at least you might take your chances by making an informed decision.
There are not enough characters on this review site, that can begin to describe the absolute NIGHTMARE this shonky outfit has caused our family for almost TWO YEARS.
We have a dangerous concrete hole in our yard, with a sewerage line embedded in the pools concrete wall, that shouldn’t be there.
This outfit has LIED and committed crimes (ie forging my partners signat...ure, altering site plans to cover their tracks, lied in their statements to QCAT and QBCC etc etc) These claims are not mud... these claims are FACT. I welcome anyone who would like to have a look, by all means, come and visit our home. We are happy give you a tour of the site and see first hand, the documents this most John Wayne of cowboy “pool builders” has fabricated, in an effort to LIE his way out of the unscrupulous actions his company has taken and their refusal to address their responsibilities.
Zero Star Pool Builder
Zero star pool builder. I concur with all the negative reviews. They performed unlicensed plumbing whilst embedding the sewerage line into the concrete shell of the pool. The QBCC issued Burleigh pools / jw&mm haylock pty ltd with infringement notices for performing unlicensed plumbing. They failed to comply with a direction to rectify requiring QBCC insurance to deal with the matter. Please stay tuned as there is so much more to follow. If you have issues with this pool builder I suggest you immediately go through the QBCC and follow through w...ith the entire process. I suggest anyone who has had the displeasure of dealing with this alleged pool builder that they check their contracts for fraud in particular forging of contract plans and signature. They forged the contract and my signature and submitted the forged documents to the qbcc to enable the qbcc to rely upon the forged documents to my detriment. Everyone take note of the existing concrete path that existed long before the second rate construction of this pool. Pay particular attention to the high quality unlicensed defective plumbing work performed by Burleigh pools that they embedded into the concrete shell of the pool. Haylock I hope you watched A Current Affair about Leisure Pools as you are next to go up in lights for some fame without fortune.
We had a pool, retaining wall, glass fences and fake grass all done by Burleigh pools after all it all turned out 100%, we held the final payment untill everything was perfect but after a couple returns they fixed everything and made it a perfect set up
Poor customer service
Front desk lady was rude, aggressive and patronising when I returned a defective expensive product sold by Burleigh Pools. No apology for the inconvenience caused and a struggle to get a refund. Burleigh Pool’s front desk blamed me for the installation by Burleigh Pools and then for breaking the product and when that wasn’t successful got more rude and aggressive and in a purile way. Absolutely no excuse to treat a customer or anyone like this
Would be zero if I could!
Very bad service. Shonky business dealings. Costs kept blowing out. Service was great until the contracts were signed then there were so many regrets about going with this company! Stay away.
Absolutely wrapped with our new pool!!!
I really can't understand the bad reviews. We had a seamless experience from the beginning when Glenn drew up a plan to suit our new home and block. The price was very competitive and whilst not the cheapest, we didn't just want the cheapest pool. Our friends who'd recently moved into their new home in Sanctuary Cove recommended Burleigh as they had just finished their pool and landscaping it at looks fantastic. Ours looks even better (we think ;-)) Absolutely recommend highly.
They kept coming up with extra costs and then when finished we had to have another company come in and fix it all up. They sit on the highway so many (including us) get fooled. They don't even deserve 1 star!
Joke of a business
Communication with this business is an absolute joke. Trades turning up whenever they want with no notice, pool took an extra 2 months to somewhat finalise, 6 months later still not completed to 100%.
Pebble creters left an absolute disaster of a mess, all over the glass, timber deck and coping -completely ruined, has cost a fortune to try and fix.
Do not use this business, they are useless.
Do NOT use Burleigh Pools - nightmare
The whole experience has been disappointing - poor communication - no explanation of what was being done and when, unnecessary delays, the tradesman they use are rude and arrogant and use poor workmanship - making mistakes and blaming others, never once did we meet the apparent site manager - the only time we spoke to him was when we rang to complain. Definitely not value for money and a very stressful experience. Feel free to private message me and I can provide specific examples of the countless issues.
Love Our New Pool!
We decided to use Burleigh to build our pool based on a recommendation from one of our neighbours and so glad we did. The Sales Rep, Glenn, was fantastic, so knowledgeable and explained to us the entire process which was important as we had never owned a pool before. The owner was on site the morning the pebblecrete was being laid and oversaw the whole operation to ensure all went smoothly which it did.The end result is that we have a beautiful pool we are proud to show off and Glenn also drew us up a landscaping plan which Burleigh assisted us with to finish off the project.
Starts out well.... Then...
Once the sales person gets you across the line it's all downhill from there. Terrible customer service, zero communication, extremely messy and unprofessional tradesmen and a rude arrogant and ignorant owner to boot. They live up to the reputation of the pool industry- poor.
I wish I had never built with burleigh pools!
The sales lady is great but the rest of the service is shockingly bad! They never call you back, don't tell you what's happening or what you need to do. The whole experience was devastating.
Our once in a lifetime renovation despair
I cannot recommend this company - they don't appear to be listening to the feedback. Our experience was the following:
The contract time blew out from 8 days to just shy of 4 weeks.
The tilers spilt glue on existing blue tiles which is now permanent.
The lack of paperwork and job sheets meant that too many mistakes were made - two big ones which we now have to live with. One was bullnose tiles for all edges were not written down - we were told that they were unavailable when we raised this. We have also discovered that the coping we requeste...
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