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Burleigh Pools
2.2 from 23 reviews · View Statistics
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Reviews

2.2
23 reviews
  • Value for Money
    2.4 (5)
  • Cleaning & Maintenance
    2.6 (5)
  • Product Quality
    3.0 (4)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    2.6 (5)
  • Warranty Claim MadeYes (1) · No (3)
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Reviewer Photos & Videos

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Lance M.
Lance M.South East Queensland, QLD

Do your research & make an informed decision before using this company!

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Burleigh Pools
Maureen H.Burleigh Pools
Lance M.
Lance M.
Stephen P
Stephen PSouth East Queensland, QLD

Best Pool builders on the GC - Burleigh Pools

published

We just got the most amazing pool built well within schedule for a great price by the most professional team you could ever hope for. Thanks so much to all the staff at Burleigh Pools for making this dream come true. You have made this family on the Gold Coast very happy and we highly recommend anyone who wants a great pool to go with Burleigh Pools. From Glenn turning up to give a quote, to Wayne turning up to work with us to mark out the site, to everyone in the office on final hand over of chemicals, it has been a fantastic journey with you and a most memorable experience. From our family to the Burleigh Pools family, Thank You!

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Value for Money
5/5
Cleaning & Maintenance
5/5
Burleigh Pools
Maureen H.Burleigh Pools

Thank you Stephen for the feedback. It was our pleasure to do business with you and your family.

DoNotTrustBurleighPools
DoNotTrustBurleighPoolsSouth East Queensland, QLD

If this was a NIGHTMARE, it would be a step up

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Glen R
Glen R
  • 2 reviews
  • 13 likes
  • Verified

Zero Star Pool Builder

published
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Value for Money
1/5
Cleaning & Maintenance
1/5
Burleigh Pools
Maureen H.Burleigh Pools
Glen R
Glen R
Glen R
Glen R

You do not intimidate me with your threats and your threats will not stop me from seeking justice, damages and restitution for your disgusting conduct. Bring it on.

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Great job

published

We had a pool, retaining wall, glass fences and fake grass all done by Burleigh pools after all it all turned out 100%, we held the final payment untill everything was perfect but after a couple returns they fixed everything and made it a perfect set up

Value for Money
4/5
Cleaning & Maintenance
5/5
Henry J
Henry JBrisbane

Poor customer service

published

Front desk lady was rude, aggressive and patronising when I returned a defective expensive product sold by Burleigh Pools. No apology for the inconvenience caused and a struggle to get a refund. Burleigh Pool’s front desk blamed me for the installation by Burleigh Pools and then for breaking the product and when that wasn’t successful got more rude and aggressive and in a purile way. Absolutely no excuse to treat a customer or anyone like this

Burleigh Pools
Maureen H.Burleigh Pools
Henry J
Henry J

Would be zero if I could!

published

Very bad service. Shonky business dealings. Costs kept blowing out. Service was great until the contracts were signed then there were so many regrets about going with this company! Stay away.

Burleigh Pools
Maureen H.Burleigh Pools
Steve
Steve

Proof can be provided, but if I was concerned re my business I would be spending more time concentrating on those customers I had rather than critiquing what damage I had already done.

Burleigh Pools
Maureen H.Burleigh Pools

So that we can reply to your complaint, would you please give details of the costs you refer to.

The Big Easy
The Big EasySouth East Queensland, QLD
  • 3 reviews
  • 5 likes

Absolutely wrapped with our new pool!!!

published

I really can't understand the bad reviews. We had a seamless experience from the beginning when Glenn drew up a plan to suit our new home and block. The price was very competitive and whilst not the cheapest, we didn't just want the cheapest pool. Our friends who'd recently moved into their new home in Sanctuary Cove recommended Burleigh as they had just finished their pool and landscaping it at looks fantastic. Ours looks even better (we think ;-)) Absolutely recommend highly.

Brent
BrentGold Coast

BAD!

published

They kept coming up with extra costs and then when finished we had to have another company come in and fix it all up. They sit on the highway so many (including us) get fooled. They don't even deserve 1 star!

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Leah.C
Leah.CGold coast

Joke of a business

published

Communication with this business is an absolute joke. Trades turning up whenever they want with no notice, pool took an extra 2 months to somewhat finalise, 6 months later still not completed to 100%.
Pebble creters left an absolute disaster of a mess, all over the glass, timber deck and coping -completely ruined, has cost a fortune to try and fix.
Do not use this business, they are useless.

  • Verified

Do NOT use Burleigh Pools - nightmare

published

The whole experience has been disappointing - poor communication - no explanation of what was being done and when, unnecessary delays, the tradesman they use are rude and arrogant and use poor workmanship - making mistakes and blaming others, never once did we meet the apparent site manager - the only time we spoke to him was when we rang to complain. Definitely not value for money and a very stressful experience. Feel free to private message me and I can provide specific examples of the countless issues.

Little Mermaid
Little Mermaid
  • 2 reviews
  • 1 like
  • Verified

Love Our New Pool!

published

We decided to use Burleigh to build our pool based on a recommendation from one of our neighbours and so glad we did. The Sales Rep, Glenn, was fantastic, so knowledgeable and explained to us the entire process which was important as we had never owned a pool before. The owner was on site the morning the pebblecrete was being laid and oversaw the whole operation to ensure all went smoothly which it did.The end result is that we have a beautiful pool we are proud to show off and Glenn also drew us up a landscaping plan which Burleigh assisted us with to finish off the project.

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Starts out well.... Then...

published

Once the sales person gets you across the line it's all downhill from there. Terrible customer service, zero communication, extremely messy and unprofessional tradesmen and a rude arrogant and ignorant owner to boot. They live up to the reputation of the pool industry- poor.

I wish I had never built with burleigh pools!

published

The sales lady is great but the rest of the service is shockingly bad! They never call you back, don't tell you what's happening or what you need to do. The whole experience was devastating.

  • Verified

Our once in a lifetime renovation despair

published

Questions & Answers

Mark
Markasked

How has the court case turned out

No answers

Get an answer from our members and Burleigh Pools representatives

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