Reviewer Photos & Videos
Do not deal with this company and waste your time and money
Do not deal with this company and waste your time and money!
They will try to sell you the wrong products, do the wrong measurements, and worst of all, they will leave you high and dry for weeks without communication after failed installation. Their customer service just doesn't exist. They cannot fulfill the order yet refuse to refund the deposit.
Empty apology from general manager is not good enough, Burns for Blinds need to refund my deposit and move on to improve the service!!!
The worst service I have ever experienced in my life.
I placed my order on the 12th of November. Was to that I should get them before Christmas.
I spent over $20,000 for curtains, roller shutters and zip lock blinds.
I received my curtains on 22nd December 2920.
Received roller shutters on2nd March 2021.
Received zip lock blinds on27th April.
I have had multiple issues with roller shutters, one which is supposed to be fixed next week, the other hasn’t yet been seen. I will probably have to wait another month before anything happens there.
After multiple calls emails sent to service manager while I was standing in the store still no response.
How can you keep advertising when you can’t look after the current clients.
Perfect decking blinds
I needed to replace outdoor blinds in decking doors. Burns had provided the other blinds and had done a good job. The same installer did both sets of blinds. He was very courteous, professional and efficient. He contacted me to arrange times and if he was delayed. Very happy with installation team and salesman who did both quotes.
time to installation 2-3 times as long as promised
We ordered curtains and two door screens. We were told installation would be 3-4 weeks away. Curtains were installed 7 weeks later, the door screens 11 weeks later. The screens were only installed after several phone calls complaining about the delay. We are happy with the quality of the screens. As for the curtains, the quality and appearance are as expected, but one curtain does not clear the carpet in the centre. I couldn't recommend any business which is so far out with their promised delivery date.
Burns for Blinds - do not touch this company
From the moment we signed and paid for double cellular interior blinds with the cord lock system, it went downhill from there. Huge delays followed (contract signed and 50% paid in June 2020, installed in October) with a lack of communication with us. Comments of “we don’t have that color in stock”…(we had chosen common, plain white) was a surprise for us. Day 1 of installation, we found them incredibly difficult to raise. We mentioned this to the installers and they just said that’s normal. The next day, one of the brackets pulled out the wall.... This was booked in for ‘maintenance’ 2 weeks later! We mentioned our concerns that the blinds were just too heavy and you needed 2 hands to grasp the cord to pull down and in fact hurt my hands to do this. The bottom plate was made of steel and felt like we were pulling up a boat anchor! We suggested that surely that bottom plate could be made out of a lighter material such as aluminium or plastic but were told “No, it has to be steel”. We could see after just 1 day that the forces that were being applied every time we raised the blinds, that the cords or the mechanism were going to break after a short while. Only 3 months later, 3 blinds failed - they didn’t stay locked in the ‘up’ position. Following many calls from us suggesting the blinds were just too heavy for this cord lock system to be sustainable, the consultant agreed to contact the company that actually makes the blinds which is in NSW (so much for the “Proudly SA family owned and operated business since 1953” recording that you have to endure every time you ring!). More delays in waiting for a response back but eventually we DID get some satisfaction from the Product Manager who agreed to having all 11 blinds removed, remade and reinstalled. When this happened - (it’s now the end of April the following year), the blinds had been remade with the ‘Easyrise’ system and, best of all, a much lighter base plate of aluminium as we had suggested in the first place! However, 1 of the newly remade blinds was faulty so the installer took it away with him and said it would need to be remade. We heard nothing for 2 months - it’s now June 2021 so I phoned. The faulty blind had not been handed in or reported and had therefore not been actioned!!! Plus, that installer didn’t work for them anymore (no surprises there) so couldn’t chase anything up with him. We are now waiting yet again for who knows how long. This was all initiated in June 2020, paid $7,500 and it is now June 2021 and is still ‘incomplete’. We now have no confidence that any breakages or faults that happen with the blinds will be attended to appropriately. Save yourself a lot of worry and choose another company for your blinds!
Perfect blind for my verandah
Blind installer was very professional and helpful
Would recommend to burns for blinds to family and friends. I’m very happy
Fast and efficient
They Installed 3 shutters in under an hour. They look great and it was a hassle free process. I would recommend.
Great blinds, great service
Everyone we dealt with from the original quote to check measure and installation let us know when they were on their way and came on time. They were all very friendly and told us everything we needed to know. The zip track blinds look great and function perfectly. Also offered the best price. The whole process was quick and easy and we couldn't be happier with the end result.
The whole experience from first contact to installation has been fantastic, the measure and quote man was so helpful with choices and the blinds were ready very quickly and exactly as I wanted. Installation was a breeze with a lovely man having them installed quickly and professionally. I would definitely recommend Burns for Blinds.
Save your sanity. Don't order from them.
Atrocious product, customer service, installers and managers! From our first appointment the installer did not communicate with us or give us any advice regarding blinds/colour. Secondly he took down WRONG measurements for 6 windows/doors out of 11 in total. When the products finally arrived more than half of our blinds were wrong. They had to be redone. 4 weeks later all 6 were WRONG AGAIN! I spoke to their manager Anil, and I asked for a refund which as a consumer I had the right to ask for one since I had given them a chance to rectify their...mistake and they were wrong yet again. It would be considered a major fault. He refused and said he would not charge us the outstanding $350. He then booked us a second remake in two weeks on a Thursday. 2 weeks later I'm waiting for the installers and they did not turn up. Anil ended up changing the appointment to the following Tuesday without informing me. Such unprofessionalism from both the initial installer which was very rude and had no social skills and to their manager who continuously lies. Unfortunately this was communication was via phone and not written. So fast forward a few weeks later. Anil is chasing up the $350! I received a phone call from yet another manager Michael, who claimed they had hired him to fix Burns for Blinds reputation and he apologized for our experience and said he will do what he can about the outstanding balance. 2 days later they send us a court notice for the $350! Save your sanity and do not order anything from them. Both their managers and installers are horrid people and liars.
Perfect no fuss purchase and installation
Great service and price for the indoor blinds. Delivery and installation was prompt and I’m very happy with the outcome
Never use this company
We have waited over 5 months for a $10,000 order. We were promised 2 months. Our order has been partially completed last month. Will never use them or recommend them
We are not happy with the service we were given I would not recommend burns for blinds to anyone else at all the reason is they cut the footings of the verandah posts and promised that they will replace them we have tried to contact the consultant and the office service department and got no response at all 4 months and waiting
Happy customer and a great result!
We purchased light filtering roller blinds for a bay window. The showroom staff at Norwood were welcoming and listened well before providing very good advice on blind selection. Waiting time for manufacture was short. The installer arrived on time and was highly professional and proficient. Happy customer and a great result!
Will never go near them again
The cellular blinds were not cheap, the service was slow (6 weeks to get a second remote controller), the indoor window blind motors are not strong enough to draw the blinds to the top. It took 5 weeks to get a tech. onsite to tell us that the batteries were probably spent (after 2 weeks of use?). The tech. as good as told us that the installer had done an inferior job of programming our remote (we needn't have spent $100 (!) for a 2nd remote). Lastly the bathroom plantation shutters were manufactured to open on the wrong side, meaning that the measure and quote got it wrong. Only good thing is that we are satisfied with the quality of the blinds and the shutter.
Other Blind & Shutter Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.