Burns for Blinds

Very poor after market service. Won't even come out to look at a roller blind they installed 11 years ago, even when I was willing to pay the $220 callout fee. The mechanism is jammed & could be fixed. In my experience it is very difficult to get parts from them, they seem to prefer you to shell out $'000s on new blinds after 5-10 years instead of offering quality parts & servicing. Show details

When I placed the order I was told it would take 9 weeks before installation. It took 11. When the installation did occur the shutters received were the wrong colour and did not have the correct number of folding panels, despite the correct details being set out on the order. I received an admission that this was the fault of both the office and… Read more

the order entry team, and was not only told that I would need to wait another 9 weeks for delivery (hopefully they will get it right this time although I have no confidence in that), but I was refused any discount for their errors when I asked for one. Follow up customer service is very poor. I expected much better from them. I will certainly not be using them again and based on this experience I strongly suggest others consider using their competitors instead. My experience unfortunately is consistent with other reviews as to frustrating to deal with, poor communication, delayed timelines, and uncompensated errors. I suggest try elsewhere.

Extremely happy with all our curtains and blinds. All staff that we had contact with were extremely friendly and very professional. The installer guys were great. Completed the installations with efficiency and care. Wonderful service and a great company to do business with. Thank you greatly Show details

Rude arrogant and unprofessional were very keen to take a deposit then another male turned up walked in not even introducing himself properly then stormed out stating waste of time can't be done buyers beware Show details

Avoid avoid avoid if you don't have issues straight away, you may soon after, problem is dealing with them is extremely difficult, especially if you get particular people in repairs you'll be horrified. Ongoing issues from the start. Then when out… Read more

of warrenty and ongoing issues. . To be told eventually that the problem could have been sorted if the installer moved the frame slightly. (At the begining!) Furious doesnt come close

From the person who came to measure, to Scott who installed, the entire process has been seamless. All advice given was spot on. All staff have been wonderful to deal with. We couldn’t be happier with the quality, and the difference the sheers have made to our apartment! We love them! Show details

I decided to have blinds instead of curtains in my house and I saw Burns for Blinds. It was a right decision to see them and they handled from the order to the installation brilliantly. Scott the installer was great and very informative. Will definitely recommend them if anyone needs blinds.

From the measure and quote to the installation the staff were great and knew what they were doing. The installation was quick and easy and no mess and the installer Scott was lovely and very experienced at his work. Thanks guys Show details

They tried to install zip track blinds on a balcony with only balustrades no sides to attach too. Then they installed the same blind crookered to the fascia & blamded the 38 year old facier was crookered, the blind was supposed to be spring loaded with a soft edge so dosnt damage balustrades, no it's a zip track crank operated hard metal base, the… Read more

crank operation is extremely hard to use as it hits the balustrades with every turn. Do not listed, believe or use them, Absolutly not happy

One of the worst company to deal with all the products made in [Content Removed] and low quality .our installation was done incorrectly and looking super ugly with bad material they refused to fix it.mangers called [Name Removed] and [Name Removed] have no sense of responsibility and zero customer service.what a shame to see such good SA brand going down the drain .

Really sorry I had not read the reviews before I started. The product is good, the price was reasonable. However, they have no time management skills, therefore I wasted a lot of time waiting, and in one instance waited and had a no show - no explanation. They promised a text message before they arrived, nothing. They could do any better than a… Read more

suggested 2 hour window, and then suggested that was approximate. The 2 hour window was only given on the morning, so you could even make appointments for the part of the day they weren't coming.

When you have a conversation on the phone, they say all the right things, all the people who came to install (3 installers - as they had to come back and fix mistakes) and the show room lady, were lovely. However, the left hand certainly does not know what the right hand is doing. Their record keeping then passing the amendments and notes are appalling, to say the least. A simple 2 double blind job, and one small single blind. We ordered early January, has taken 3 months to install. We were without a front window cover of any sort for at least a month as they took the old blind down and then realized the blind that was made wouldn't fit, because the amended measurements weren't passed on to the manufacturer. Worst of all, full payment, before installation. My blinds are lovely, but my stress levels were that high, and I don@t stress easily I would not recommend them to anyone.

Worst company ever. They mis-measured my shutters, so they did not fit. They said that they will redo them in 1 to 2 weeks. So far, I have been waiting for over 4 weeks, and nothing has happened. Their communication is poor, and each time I call them, they lie!!!!. They are also very rude on the phone or simply avoid my calls. I demanded a refund,… Read more

but they said no. Right now, I have no money and no blinds!!! And their salesperson, [Name Removed], is the biggest liar ever. Don't use them, ever!!!

Worst company I have ever had to deal with in the 20 years of being a home owner. 1. Paid for motorised zipscreens, and they installed manual. Offered to give $2000 back to keep manual yet the manual quote was cheaper, therefore said no. 2. Had to wait over a month for them to be converted to motors, and then another 3 days for the electrician.… Read more

Then to be told one was faulty and not working. Had to wait a few weeks for this one to get fixed.

3. They had to measure for flashings as we have slanted verandah, (4 in total). They were measured twice and yet one flashing was measured incorrectly so we had to wait a few weeks for another to be cut to size. They also had to replace the bottoms as they were locked ones (from the manual blinds), these got replaced when the final flashing got installed. BUT - I asked for new bottoms as I didn’t want the handles or holes in them, but the manager said no. Yet they had to be replaced anyway!

4. I had to ring multiple times to follow up after each interaction, as often, no one ever contacted me.

Took 3 months for 4 outdoor motorised blinds to be complete. They do look good but terrible communication from this company. And the whole process was difficult. There has been no accountability on the company’s behalf nor was there an apology.

The manager, [Name Removed], was very condescending when talking with me. I asked him for an updated receipt with what I paid for (original had manual zipscreens) but he said “just use the quote”. My husband asked for it and he sent it the next day. Is this because I am a woman?

Only hope nothing happens in the next few years while they’re still in warranty as we do not want to deal with these people anymore

Pivot Arm Awning - First installation attempt. A team of 3 turn up, 1 person unpacking and literally tossing the parts on the ground directly in front of, with absolutely zero respect for the product I spent my hard earned money on. Second person, team lead, was arrogant, rude and disrespectful. He refused to use the parts that were supplied, he… Read more

knew better and said that they weren't needed and ignored the installation instructions provided to him. He insisted that long screws would fix any installation issues associated with attaching to a Hebel wall, despite the fact he had no idea if there was even a timber stud in the location where the pivot arm was to attach. There was a reason that the installation instructions directed the use of a load spreading plate, that was supplied. But this guy knew better. Well, it was going to be quicker for him, put create a long term problem for me. He refused to listen to my request to use the parts provided and recommended by the sales consultant and which was a primary factor in selecting the B for B quote. I told them to leave if they weren't going to do the job properly and damage my property in the process. A call from the Installation Manager was requested but never received. Really just somebody masquerading as a manager. Not actually managing squat and failed to take any responsibility for his work force. A second installation date was arranged. One person this time, Aaron. He was brilliant. He met our expectations and did the job the way it was supposed to be done. I feel sorry for him, having to compensate for the abysmal attitude and workmanship of the previous team and the so called installation manager. So then on the third day the electrician turns up. Also only interested in doing what was quickest for him and not what had previously been discussed when he had previously visited to inspect the site prior to the installation date. Not interested in running a cable 300mm up the inside of the wall. Every other electric blind we have had installed has the cable running up the inside of the wall. I can only surmise that unfortunately when he was an apprentice, nobody taught him techniques on how to run cables in a wall cavity. He got there the hard way. Feel sorry for him I could have shown him how to do it in a third of the time and with a lot less effort. So he couldn't leave quickly enough after connecting the power and showing me the blind going up and down. No time to see how he had run the cable through the wall. so i get a chance to take a look after he has scurried off as quick as you like. Well, he manage to butcher a hole in the wall. Not sure what he used to drill the hole, but it left chipped edges all the way around. The hole wasn't even sealed. Open to the elements, it was. Never said a word, like Ï didn't have any sealant with me, but you might need to seal that hole up to stop water ingress into you wall". Not a word. Absolutely no respect for anyone's property. It could have been years before I discovered the problem and subsequent damage. He simply had to say that the hole needed sealing and I didn't have the right tool to drill the hole. No, a gutless tradie that didn't want to own up to his lack of skill and knowledge in the hope that you wouldn't notice it, as the blind was 5m up on the second storey wall. A call out to the scaffolding guy for a job well done, no fuss or bother just simply went about doing great job.

Terrible service and product. Had 4 sets of sheers installed. Room1 was supposed to be wall to wall and was 20cm short on each side (this was eventually fixed after several months and hours worth of complaints and time) Room 2 was installed lopsided to the window. Room was installed crooked; all did not reach the floor as requested when measured… Read more

floor (3cm above). In 3 of the rooms the curtain were too wide resulting in a bunch at the end rather than the even s-fold pattern expected. The installer was rude, left a huge mess and tried to gas light me saying I'd never ordered wall to wall curtains. Management would do nothing about the fact that they were too wide. "Fixed" the ones that were lop sided and crooked leaving holes in the wall that they agreed to fix and the never did. Any alteration they did make took months with 4 different installers coming out but doing nothing. Each time we had to take time off work to wait around. Disgusting company! Give it a miss.

Ordered canvas blind colour from salesman at my house. Put wrong colour up. App. 1 I chose not even available...Negative response said 2 bad shld chck quote..Do not buy from them

I ordered verticles no issues there but i stated the wand to be left side guy installs and the wand is on the right side not where i want it so i ring burns for blinds the person who answers obviously working from home cant get hold of manager and tells me i have to wait to hear from them seriously fix the mistake Show details

Whilst the quality of their product is pretty good, the left hand has no idea what the right hand is doing. We have had nothing but issues from end to end. They can’t properly measure things, we had roller blinds in the same room rolling in opposite directions (2 forwards and one backwards) which they then tried to charge us to fix, a hole in one… Read more

of the roller blinds and a plantation shutter for a bathroom made out of timber which then started peeling and cracking (they did replace these no questions asked which was good), to forgetting to place orders. The latest debacle in a long line of stuff ups is waiting over a year to get some replacement plantation shutter slats that our son accidentally broke. The amount of times they’ve had to come out to fix things or they forgot to do this or forgot to do that! And I know other people who have had a similar experience. I suppose when you have no electronic system in place and everything is done on paper, that’s what happens. It’s a circus. In my experience you’ll get a good product at a good price but just be prepared to get mucked around endlessly. Would have given 1 star if the quality wasn’t ok.

Really pleased with my new blinds, sheers and plantation blinds. I ordered right before Christmas but they were ready surprisingly quick. Going back for more for other rooms soon! Show details

If it weren’t for the apparent quality of the screen door itself, I would give 1 star. Over a month after installation and full payment, the door still hasn’t been keyed to match our other screen doors, despite multiple follow-ups and broken commitments. Be aware: even after paying a 40% deposit, they demand full payment before… Read more

installation—something not mentioned in the Terms and Conditions when accepting the quote. It might be wise to withhold full payment until the work is completed satisfactorily, to ensure it is done both promptly and to a sufficient standard as this company lacks integrity.

After sales service is appalling on fixing blinds, I haven’t had a blind for a month+ and was told today is going to be another 2 weeks for repair. Cellular blinds have had nothing but issues. Would never use them again Show details

I wish I'd read the reviews before ordering $12500 worth of blinds and exterior shutters. Pleasant installation staff but 5 out of 8 interior blinds incorrect size despite second measure. No remedial action after a week despite communicating that all my curtains are down so I have little privacy. Constant apologies and 'I understand how you feel'… Read more

(no you don't!). Also problem with an external shutters and bedroom curtain incorrect so had to go back. I DO NOT recommend this company to anyone.

Do not use this company! I have spent thousands on Plantation Shutters and large Roman Blinds from Burns For Blinds for a new home. Initially one of the Roman Blinds would not lock in and stay up. Technician came out and took away the faulty blind for repair. This was at no cost to us given it was within their warranty period and a replacement was… Read more

provided. Now the second blind worth approx. $1000 is doing EXACTLY the same thing, not locking and cannot stay up, implying that there is a known fault with these blinds, same fault. I have contacted Burns For Blinds, raised a complaint and they have basically said go to Consumer Affairs and raise your complaint, stating it is not under the warranty period. They want to charge me a $200 attendance fee to take the blind away. I would not have bought their products had I known that the quality of the blinds would be so poor that they would fail within 3-4 years.

DO NOT USE BURNS FOR BLINDS. They have made several errors with measurements. My blinds were due to be installed 6 WEEKS after the check measure and when the contractor came to install them they had manufactured the blinds off the plan measurements and not the check measure. So I have to wait another week after already waiting so long and the… Read more

manager ([Name Removed] in Norwood, Adelaide) said that they would provide no compensation or refund at all. They also messed up another job for a family member 3 weeks prior and another job 2 years before that. They seem to accept mistakes and continue to make them. DO NOT USE BURNS FOR BLINDS AT ALL.