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Awesome staff and product
I have used Burrows Carpet for the second time and the staff from the store and installers have been super friendly on both occasions. The quality of carpet and install are great. I have and will suggest these guys to my friends.
Quality service and products
Burrows provide quality service and products at competitive prices. We have purchased both Quick Step laminate flooring and Eco + carpet from Burrows and are very happy with the product and installation of both.
Both William and Meg have been responsive and professional in our dealings with them. We will continue to be return clients and are very happy to recommend Burrows to others looking for quality floor coverings.
Quality flooring, Knowledgeable Staff and Fantastic Service
We have used Burrows Carpet and Flooring to complete the floor coverings of two properties, their service, advice and knowledge of their products was fantastic, we chose the Karndean Vinyl planks and Soft Embrace Eco Carpet range with upgraded underlay - and its amazing.
I'd also like to give a huge thank you to the installers of both products, they were professional and did a great job - my wife especially loved that they cleaned up after themselves and left the place neat and tidy.
Thank you William and Meg for your service, communication and outstanding product.
Love my laminate floor
After receiving poor service elsewhere I found Burrows super helpful in choosing my new floor. I moved from timber to laminate and appreciated their expert advice. My new floor looks amazing and I paid a much better price than other quotes.
I love my carpet!
Thank you Burrows Carpets. I love my carpet - it is like living in a great, 5-star hotel.
Good price, prompt delivery and installation. Very helpful staff in the shop and the installers were very careful in my newly painted house. No issues at all. I would recommend Burrows very highly, just as they were recommended to me by my neighbour, who had the same great experience.
Amazing customer service!
Amazing! Their knowledge and help during the choosing process was amazing! The lady there went above and beyond to show me what carpets were better and why. She helped me work within my budget and gave me ample knowledge on each type and didn’t beat around the bush.
Once I was sent my quote (which was within the week), there was no pressure to hurry up and decide on what I wanted which helped my decision to go through them for my carpets.
I would 10/10 recommend and will definitely be going back when I want to change my flooring again!
I think their products are good quality but customer service is terrible, they’re extremely rude.
The guys who served us was not interested in serving or selling products (apparently he is the owner), and the lady who works with him was extremely rude. When we went there to pay for the carpet, she held the eft post machine to my face with an attitude. Take your business somewhere else, nobody deserves that attitude!
In addition to that, after we get the carpet laid, they put this ugly plastic outdated finish which they didn’t ask us but charged $30 each. It makes sense why they’re downsizing!
Good product and service
We recently had about twenty square metres of Eco+ carpet installed. We were very happy with all aspects of the service, from advice, through measuring and quoting to installation.
A very good product at a fair price and installed very professionally.
3 months later they cant even quote the right rooms
Burrows came out in november to quote for new carpets in my house, promising they could install before christmas. They couldnt even get the quote to me until a day or 2 before christmas, in which they had completely forgotten to include 1 room for carpet and hadnt priced the timber flooring i requested at all. Spoke to them twice through January to be told they would fix it and get it out in the next day or 2. Contacted again on feb 2 to be told they would have my quote sorted in a week or 2 and that they had been busy moving shops. The owner w...illiam was very rude when reminded the carpet was supposed to be quoted and installed for christmas. I have told them ill take my business elsewhere and recommend others do too. Do you really want to do bussiness with someone who cant even get the quote right.
Helped us out with time critical install pre-shutdown over Christmas and new year.
We were moving into a newly purchased home and realised the carpets needed replacing (4 bedrooms). I did the Fyshwick rounds in mid-Dec 2020 and each supplier said no way-carpet layers and stock not available...except Burrows Carpets. Meg went over options and suggested vinyl wood covering outside wet area. William came around on the Saturday before Christmas and measured up. Worked on the quote and sent through the next day-yes, Sunday! Very pleased we were able to get carpet installed before Christmas shutdown so we could move in. The job was...finished Christmas Eve. Thanks heaps Burrows team! You really turned an unexpected cost of getting new carpet at the worst time a very good experience. We’ll be sure to recommend! A+ for customer service! Well done!
Should have purchased elsewhere.
I recently purchased Hybrid Vinyl. Leanne was pleasant and helpful, but shame regarding William (the owner). He couldn't be bothered looking up from his desk to exchange courtesies, and is certainly in need of a personality transplant. As I was returning the empty palate to his warehouse he raced in behind me and stunned me with his aggressive driving. When I asked if he was in a hurry, he replied "well I wanted to know what you were doing here"? Not a nice person. I wish I'd gone elsewhere.
New floating floor looks good but that's more a credit to the manufacturer (Quick-Step) than the installer. Zero care taken by installation crew to preserve existing doors, door frames, skirting boards and walls. Holes, chips, splits everywhere. Also no expansion joint installed where recommended by manufacturer.
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