Fantastic Staff and very helpful
Paul from Frewville store is so very helpful. Steered me towards nylon as it performs better than wool and has a stain guarantee. It is a family run business of nearly 100 years. My carpet was installed without a hiccup and the layers were great and even vacuumed on completion. Couldn’t ask for more.
No carpets come with guarantee
Having purchased many "Off cuts" from McLeay Bulk Store and also from the role it was with great disappointment that when laying a quality off cut of wool carpet (and not that cheap) that within 12 months the carpet was flat and lifeless. The carpet was laid in our bedroom which sees wear only once in the morning and once in the evening. When we approached the manager he told us that none of the off cuts (regardless of make or price) have a warranty. He also mentioned that the area was affected because "you walked on it". I thought he was joking but no. Apparently walking on carpet twice a day is seen as "heavy traffic". heaven help us if it were placed in a family room. So there was nothing he would do even though they agreed it was "not great". So be warned a sham company who cares little for their customers.
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