Buxton

I had a very disappointing and frustrating experience with this agent. After confirming via text message that my offer was accepted, she sent me the contract for review. As a buyer, I followed the proper process and waited for my lawyer to review the contract before signing. During this time, I was aware another inspection had been scheduled, but… Read more

at no point was I informed that the property was being seriously considered for or sold to another buyer. I continued working with my lawyer and mortgage broker in good faith, assuming the process was progressing.

What made the situation worse was that communication continued as if everything was on track, even after the property had already been sold to someone else. I was never clearly told that my offer was no longer being considered.

This lack of transparency and clear communication was extremely misleading and caused unnecessary stress, time, and effort on my part. I fully understand sellers may accept higher offers, but buyers deserve to be kept properly informed so they can make timely decisions.

She intentionally hided me that another sale proceed in progress. because she used my one as a backup until other party sign it. cheap way of earning.

this was happened in Geelong area.

Owner as a tenant perspective: we don’t recommend this company for owners or renters As interstate property owners renting in Melbourne, we were surprised how this company treated us as tenants and their lack of care and maintenance to the owner's property. In four years of renting we had seven property managers, been yelled at, had calls/emails… Read more

ignored, never had "quite enjoyment of the property", was mistakenly sent an email with the private identifiable information (PII) of a property owner, was sent another email with the email addresses of all the other tenants in the building, had maintenance items closed (via PropertyMe) without being rectified, and was even told that we needed to speak directly to the property owner about repairing a running toilet (!). It took a month to get that toilet fixed when under the Residential Tenancies Act 1997 (Vic), urgent repairs must be attended to within 24 hours. It was only when an undeniable screen shot of PropertyMe was sent to the head of property complaining about maintenance requests being closed without being actioned did those items magically reappear for repair. When Buxton heard from another real estate agent that we had purchased a property, their head of sales rang my partner accusatorially asking if that was true (!MYOBB!). The ONLY reason we decided to purchase a property was because renting with this company had been such a horrendous experience and we were tired of living in a substandard apartment with things falling down, doing our own maintenance due to their ineptitude, while the rent kept increasing. Based on our first-hand experience, we would not allow this company to represent our investment property as they showed us first-hand that they don’t maintain a property nor care about the tenants.... and good tenants consistently help pay mortgages.

I was a referee for one of their tenants. I have no other business with this firm. They used my details without consent and continued to send marketing by SMS and email regardless of being asked to stop in wtiting and by phone multiple times. Corporate office promised to remove my details although they appear incapable of doing so and I still receive their stuff.

To Buxton Sandringham especially Simone Buckley, Alvin Vitor and the rental.team there, I just wanted to say another thankyou for the smooth process re onboarding etc with my rental properties. It's been very seamless and the new tenant search was super quick. I really appreciate it all. Your friendliness/liveliness, efficiency and… Read more

professionalism is unrivalled in my experience with real estate agents. Alvin you are amazing..super organised and you don't miss a beat! No delays with payments/invoicing/admin is fantastic. It's a wonderful service altogether.

Great experience – Buxton Sandringham/property manager Jodie - I had an excellent experience renting through Buxton Real Estate. Jodie was professional at all times, super efficient and always proactive in addressing any needs or concerns. The rental process was seamless. I highly recommend Buxton Sandringham to anyone looking for a reliable and hassle-free rental experience! Show details

Great Property Manager – Jane Grant recently took over my rental property & has been able to nearly finalise issues I have had for some time. She has kept me informed at all times, acted totally professionally & been a delight to liaise with.

Our friends leased out a very dirty apartment, it was in an awful condition with high level of maintenance issues and neglection everywhere. We had to help clean out the apartment with our friends and now they are leaving the place in better shape and still the real estate agency won't payback the full bond due the condition. 800 + photos were submitted as proof it was taken in shocking condition NOT FAIR!

I do not recommend Buxton Port Phillip. Please be very careful with this company. From the beginning, the apartment was handed over to us in very poor condition. Throughout the tenancy and after raising our concerns many times, our emails were mostly ignored. The worst part of the experience was feeling completely ignored and left alone during… Read more

the whole process.

Our property manager, [Name Removed], was of no help at all and failed to provide the support we expected.

This has been a very bad experience for both me and my husband. Please take care of yourself and your family, because this company will not do it for you.

Extremely disappointed with the level of professionalism and service provided by [Name Removed] Throughout our engagement, she displayed a lack of attention to detail, poor communication, and little accountability when things went wrong. Repeated follow-ups were ignored or delayed, and key commitments were not followed through. When concerns… Read more

were raised, they were either dismissed or handled defensively rather than constructively. As a client, I expected a higher standard of service, transparency, and respect – none of which were consistently delivered.

Unfortunately, my experience with [Name Removed] has led me to question both her competency and the integrity of the agency she represents. I would not recommend her to anyone looking for reliable, client-focused real estate support.

I HAVE rated my experience . . NO STARS! OK, 1 then, just so this gets posted! What's the option apart from positive stars . . I want to offer them NONE! I am still waiting, 45 days since beginning a rental in St Kilda East, for a key to a locked letter box!?

What words can sum up this agency. ? General observation of work ethic. Arrogant, lazy, sexist, racist. Now what about integrity ? Dishonest, selfish, no empathy. Now what about skill set ? Incompetent, ignorant of relevant legislation. In summary, they are cheap, and you get what you pay for.

Worst experience ever – While signing the authority for selling my house, everything sounds great, but after that we have been accused having some hidden agenda, all sorts of negative comments about my property. When I told her the rent I generated from that property, she thought I was lying. I don’t know on what ground she has suspection. That only means she doesn’t… Read more

understand the value of property. Have been living in Brighton area for more than 20 years, buying and selling for 4 times. Never been treated like that, never will using Buxton again.

Dishonest Practices – Stay away from Buxton Ashburton, they're running an Ad scam. They'll make false promises of selling your property at inflated prices, what they're just trying to do is to get you to pay for advertising. And after you agree to advertise, they'll start saying the markets have changed and the buyers are not willing to pay the inflated price. Don't trust anything they say.

Beware! Save your money! This agent lies – Leigh Fletcher - the lies roll off his tongue so easily as he does nothing but wait for buyers to fall into his lap off your advertising and marketing money. Don’t be fooled by his personable demeanour, his polished appearance or his prospective buyers list which is absolutely worthless. Don’t be fooled by his “two for one offer” whereby he and… Read more

his sidekick Sharon Quick ‘work their hardest to sell your property’, It’s merely another marketing ploy to suck you in. They’re efficient at using your marketing money to get the property online but that’s where their effort stops. They turn up to opens and answer basic questions. You pay thousands in commission for them to turn up for 15-30mins a week and answer incoming queries. That’s all. He is a manipulator and a narcissist and they believe they are more intelligent than they are. Beware! Keep your money. It’s money down the drain with these two unless a buyer comes to them from your advertising money.

Hidden fees & charges – Beware of all the hidden fees & charges (you wont find out about them until the final stages of your dealings) I will never recommend Buxton ever again!!!

Fabulous! – I worked with the marvellous Jay Jacob-Green in the Port Philip office. He went beyond to help and was so obliging and a delight to work with. As was his team. Nothing was too much for him to do to help with renting my property. The best real estate agent that I have worked with for residential properties. Highly recommend.

Bogus appointments – On two occasions Buxton have offered me free appraisals. On both occasions they never showed up. The second appraisal was scheduled for 1 pm today. Please do not offer these free appraisals to me again. I am not interested in your bogus appointments.

Mistxx from bayside area is lazy n rude – She not able to help my propety sale. Only tell me keep the price down without explain. Last message from her , she said only can do the price she want to otherwise cant help me. Such useless. Her number is +61 401 911 xxx if you see this number. Pls Becareful. I understand the market not great now. As estate agent. She must do her duty of care. Be professional.

Public Holiday call out – I'd like to leave a big thank you review for Jenny Parrot of Buxton Real Estate. She came out on this public holiday to sort out my dodgy front door lock. Jenny was friendly, capable and prepared. Thank you Jenny

So bad! – [Name Removed] was my Property manager for a couple of years, in that time she did not do any routine inspections. Also her husband is her ‘handy man’ and he didn’t do a great job. So if you need something she gets her husband to attend like for new curtains. Like he would goto spotlight and put them up himself and charge you whatever. It’s so bad!

Buxton Geelong – The agent called olivia assisted us on a property, they made us sign the papers, etc, and we did a online video call inspection, she led us to believe that the area was ideal and perfect safe area, as we arrived to the location and we were surprised to see the clear issues with it.

Name calling when he thought he had hung up – We had issues with the final inspection off our home and the agent left a voice he thought he had hung up and called me names that were so unprofessional and disrespectful and disgusting voice message has been saved

Terrible – Buxton Hampton East. I rented a townhouse which was handed to me I a filthy state. The agent had signed it off as clean without any defects when the entire property was full of defects. The outdoors was a postage stamp size. When I moved out I had spent days helping my son clean a rental that he had obtained from Buxton’s also which was so dirty… Read more

it was unliveable. I told the agent I would pay $100 towards the garden being weeded as it would have been no more than three hours of work. However she held up my bond release for a month and charged me $436. The agent was rude and sarcastic with absolutely no conflict resolution skills whatsoever. Buxton real estate don’t care if they hand you a filthy house, they basically say tuff luck but it’s a different story when you leave. I would never deal with Buxton’s again just appauling.

Incompatent as property managers – I trusted buxtons to manage my unit in wendoree i was paying for the water usage of the tenant, approached the manager with photo copies was assured that I would be ream burst they denied that they received the documents, i sold the property the tenant left the back yard strewn with rubbish the grass was not cut for several years, weeds had over taken to top it all off they demanded $179 do not use them i will not be paying the money

Extremely rude behaviour – I just called generally for a query of one of the property available/listed on their website. He spoke extremely rude way - 0413 285 565 this number it’s Steven zarokostas. Dude you need to understand people asking are not beggars, we are paying the rent and we deserve respect. I am glad not to get into your property and dealing with such guys.… Read more

Make sure you respect everyone either it’s Sunday or Monday. People don’t have ideas of how real estate works, some estate agencies work on Sunday too to manage inspections. No one should entertain such real estate managers, learn from other agencies please.

Buxton st Kilda do not use property management – Can’t recommend the property management service to landlord/ investors. Had to follow up agent for missed rent, illegal tenants, long vacancies, inspection reports missed major damages, agent does not follow landlord instructions to fix matters then directs you to vcat if you want anything done , dodgy tradespeople used to poor standard, lying rude director, acts in tenants interest rather than landlord to make there job easy,

Steven Zarokostas – The best realestate agent I have ever dealt with! Very efficient , very kind and helpful and hospitable and the service provided was excellent. I couldn’t fault the Buxton service that was given.

Buxton Ashburton/Camberwell and Oakleigh deserve the boot. Disgusting service! – The agent at Buxton Ashburton/Camberwell has been consistently incompetent. Two weeks after requesting floor tiles and toilet seat be replaced there was no action from the agent. After six weeks of inaction I rang Consumer Affairs Victoria who said all repairs must be completed within 14 days and advised me to contact the Corrections Officer at… Read more

Ashburton. I did but was hand-balled to Oakleigh’s CO who ‘looked into the issue’. No apology from Buxton just lies, excuses and blame and their puny comment used twice ‘We can understand your frustration.’ Totally disgusted by Buxton I demanded an experienced, compassionate and diligent agent. Soon after Oakleigh’s CO emails me that Buxton is no longer the managing agent for my rental property. Hmmm, perhaps Buxton don’t have any experienced, compassionate and diligent agents. All Buxton care about is themselves. Last on their priority list is the health, safety and comfort of their renters. Renters, save your sanity, time, energy and money. Stay well away from the dodgy mob at Buxton Ashburton/Camberwell and Oakleigh. Use other agencies!