Agents dont treat you like a person
From a renter's point of view:
HORRIBLE. I never once threatened them with the VCAT but I think I should. Problems with the apartment I am renting(as its an old place) but never got it fixed, said the landlord isn't answering their calls so there is nothing they can do about it (well isn't that your job?!)
Horrible attitude whenever you call them up about anything - probably only care about the landlord's point of view as that's where they're making money from...
I am scared when I end my lease that they will start something about the place not being clean enough (when I moved in it was filthy!!!)
Save yourself the time.
I had a great agent and have rented for the past ten years with no issues with a real estate agent. Since the transfer I have had people who have treated me as less than a human being. I have to walk up four flights of stairs in the pitch black and be told to just use my phone light as it has taken them over three weeks to fix the lights in the stairs, also the agent lied time and after time. The landlord hangs around near my apartment and I'm told it's legal. Then today an agent tried to open my door without permission and only stopped because...I asked her what she was doing through the door, I have no clue what would have happened if I wasn't home. Then when I said I wished I never rented the lady on the phone told me I could just move out.... yes, I can just break my lease, move out and find a new home - easy as! How about Beller starts treating its tenants like normal human beings. I just want to be left alone so I can live in my apartment, I don't understand why it's so hard.
Agents lack respect - ignored "Do not knock. No sales people" sign located next to doorbell
The agents door knocking to drum up sales lack any respect and have an inability to read. When a sign next to the doorbell says "Do not knock. No sales people", please respect that. That means real estate agents also. Teach your staff how to read and to have some respect.
A real estate agent you can actually trust!
Can't thank you enough for your professionalism throughout the whole campaign - Chris Rae was there for every step of the process. He gave advice about the best way to present the home and answered all the questions we had. Honest and trustworthy - highly recommend!
Buxton Hampton East Victoria
Buxton, or more specifically Rose Patterson @ the Hampton East office, who has been my property manager for over 3 years, is exactly what you want in a property manager. I could not be any happier with the service I receive. She knows the local market so well that when I first came to her about my property, she already thought she knew a couple that would be perfect for my house. Low and behold they were perfect and took the property without us even needing to advertise, and have been tenants for over 3yrs now! She is proactive with both the te...nants in understanding anything they want and with keeping me informed about any situation or intention and its context. I also have direct access where in most cases she answers when I call and responds to my emails promptly, something a lot of other property managers seem to really struggle with. I wish all property managers were as good as Rose and I'd highly recommend her office for managing your property.
Falsehoods and deception
Falsehoods mentioned at the auction including deceptive comments regarding the size of the property and the number of registered bidders that might attend - they DIDN'T! Lack of professionalism when a new contract was to be signed and heavy-handed approach to vendor when the only bid was NOWHERE near the reserve.
The ink hadn’t even dried on the contract...
The ink hadn’t even dried on the contract and they asked if I would reduce the quoting advertised price!! The price advertised was their quoted property valuation...throughout the campaign they continued to try to get me to drop the price..I refused as wouldn’t accept less then what they said my property was worth...in the end they cancelled the auction and I took property off the market never again...
Buxton ALBERT PARK
Over quote, lazy slap dash attitude
Unfortunately we employed [name removed] as our agent, from Buxton Sandringham. Over quoted the property
Numerous excuses for poor outcomes
Would argue the point when lights left on blinds wide open. "It wasnt me"' who was it the real estate fairies?
Very disappointed. Only used this agency because of previous relationship with agency.
Would definitely not recommend
I transferred management of my rental property from Thomson Murrumbeena (which I had been with for approximately 5 years) and wish I had made the decision sooner. Total waste of time working with Thomson Murrumbeena. Would never use them again. Buxton on the other hand have been great with a seamless transition, always receive a prompt response to my queries, kept up to date on any property manager changes, and payments are rentals generally paid on time (thanks to tenant).
I always get a full report of inspections including photos to monitor the condition of the property.
Can't ask for more. Very happy - highly recommend.
Buxton Sandringham - house sale
I was very impressed by Buxton Sandringham to sell my house. They were recommended to me by a neighbour who purchased their house through Buxton.
They were very professional and great communication.
They couldn't have been more helpful - definitely recommend them.
Underquoting and misleading!
Buyers avoid Buxton Camberwell at all costs! Was assured by the agent that the vendors reserve price was between their indicative selling range. Fast forward to auction day & it still was not on the market at $100k above the top of the indicative selling range! Under quoting at its finest. Totally misleading and a complete waste of my time. Will not be pursing any more properties that use Buxton as the selling agent.
Appalling service from Buxton Hampton East
Just want to share about our experience with Buxton Hampton East. We bought a 1.25 million house at Moorabbin on 24th February. We did the final inspection a few days before final settlement with the agent [name removed]. The previous owners still left a lot of rubbish in the garage as well as dead plant pots on the deck. We have told the agent to make sure these were taken out on the inspection day as well as via email formally.
We got the keys from Buxton Hampton East reception on 21st April 2018 (the agent was not there). We checked our n...ew home and found the rubbish in the garage and dead plant pots were still there. We were obviously very disappointed and called [name removed] immediately. As the agent did not pick up the phone, we left the message. 2 days later on 23rd April 2018, [name removed] and [name removed] called me back stating her phone was not working last couple of days. They said, out of their good will, they would organise someone to come and collect the rubbish from the garage. On the proposed date and time (24th April 2018 from 2 pm onwards), we waited hours at the property and no one turned up. We contacted [name removed] via email about that as well as another issue (no keys for the garage front door were received from Buxton Hampton East). There has been no (NO) response since. We find the service (or lack thereof) from Buxton Hampton East agents provided was extremely disappointing. There was no professionalism and no courtesy. It is very clear that they take no responsibility at all and will not even provide the bare minimum service they are supposed to provide. We are very disappointed.
Buxton Oakleigh - Raelene Lenne - Great property manager
Raelene Lenne and the Buxton Oakleigh team were very helpful and accommodating, and made renting very easy. We were given plenty of notice of inspections, viewings, and requests from the landlord, and any requests we made were dealt with promptly and efficiently. Raelene went above and beyond to help, even with getting our bond back. Great communication and always had time for us.
- Verified customer
Unprofessional, Unethical Agent Who Uses Scare Tactic To Get You To Buy His Listed Property - Buxton
I called to inquire about a property in Burwood and was greeted by this agent who appears to be the sales manager/project manager and demands that if I am not serious, don't bother seeing it. As I was actively hunting for a property for own stay, I decided to swallow my pride and ignored this slight insult.
I arrived at the property to be greeted by the agent claiming he is in a hurry and needs to be somewhere else before showing me the property. Don't bother showing the property if you don't have the patience and time in the first place! B...esides that, I found out the agent was living in the property while he claimed the owner is not in the country and the property is vacant, lying to my face. I found out when he nonchalantly went to get his business card from the bedroom closet when I requested for it. The agent called a few days after our inspection to follow up on his sales. As my partner and I did not like the property, we decided on another property instead near a suburb where we live instead. He asked which kind of property and which suburb I am buying in to which I happily revealed the details. The agent exploded into a barrage of fabricated non-existent claims of crimes of shooting, robbery, and murder etc to undermine the suburb I bought with an angry and frustrated tone. Not the kind of agent and company you want to buy from.
Buxton St Kilda - POOR SERVICE
This is a real estate agent I will never use again or recommend to anyone for rentals.
Our first inspection the agent was over an hour late as they were 'on hold' at the office trying to get tickets to a concert (I had left work to be present during the inspection). Issues that were brought up during the inspection still hadn't been fixed when we moved out over 12 months later.
Communication was extremely poor. Phone calls and emails not returned. I'm fairly confident that the home owner themselves were never contacted and made aware of the...
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