Scam! My husband bought an over $2000 Tudor watch. A month later the watch stopped working so he took it to a watchmaker who informed him the watch was a counterfeit. Buyee would not refund his money although the website clearly stated the watch was a genuineTudor
No buyer protection. Purchased second hand motorcycle parts and had to pay to dispose of items because they were dirty and prohibited from shipping. They refused to send back to seller and not only kept my money but also charged me to dispose of items. They are middle men for Japanese auctions and charge both domestic and international shipping.
- +1
Bought an item from Yahoo Auctions via Buyee with the Standard (Insured/Inspection) plan as I have had many items damaged due to improper packaging and mishandling in the past From their website: "If you apply for a Insured Delivery plan, in the unlikely event that the product is damaged or lost, the amount incurred based on the coverage set by… Read more
Buyee will be refunded."
The item arrived in damaged condition with woefully thin packaging protection and it had looked like it was treated like a football by the couriers. Additionally, while the Yahoo Auctions listing stated the item was working, it arrived DOA, likely due to the physical damage suffered during shipping.
My insurance claim with Buyee was denied on the basis that the damage was "expected" for a vintage second hand item despite my photos showing clearly how the cardboard box had split and how minimal the protective packaging was. I quote:
・Damage that do not appear to have been caused in transit based on the appearance of the package ・Defects due to aging (The item was listed as "Rank C" on the product page, which explicitly noted that signs of use, age-related wear, minor damage, or missing parts may be present. Furthermore, the item was manufactured around 1970–1980.)
Buyee have engaged in fraudulent and misleading conduct by stating that my item would be protected by inspection and insured delivery coverage. They have denied my claim by trying to fall back on "the item is old" argument.
Compare this to other providers I have used - Zenmarket and Doorzo who have gracefully repackaged my item in case the original packaging was inadequate.
A warning for anybody who is considering paying for a Buyee plan - it's a scam.
Reviews with attachments
I just want to give props to Buyee for really coming through on my latest order. At first, I wasn’t too happy with the initial packing, but after some communication they updated the consolidation and honestly went above and beyond. Every single item from my haul was taken out of its box and wrapped individually to save space, which made a huge… Read more
difference. Everything arrived safely, and in the end I saved about $230 just from how carefully and efficiently they handled it. I’ve included photos of the wrapping and my collection so people can see the effort firsthand. It really shows that Buyee listens when you reach out, and they’ll put in the extra work to make sure you’re happy. Super impressed this time around and definitely appreciate the service.
Fake products! Beware! No refunds! – Won auctions of 4 bearbricks from a seller declaring 100% genuine products. All turned out to be fakes. Buyee customer support refused to give refund and also did not allow me to contact the seller. No recourse and stuck with 4 fake products.
Don't try – Very bed Try to talk to than any time about the package Ten bottle of whiskey they use the box of ( Regular japanese whiskey）by DHL 73 × 56 × 47 cm When I open a box such waste space and money They pull the whiskey and box separately Empathy box doesn't have any protection I will never try with them again. I don't want to buy japanese air Search forty percent of the box is Fresh japanese air
Appalling service, dishonest and untrustworthy – I purchased a wristwatch from Buyee.jp (via a bid on yahoo auctions) in June 2023. Prior to bidding, I noticed consumption tax (56,254 Yen ~ approximately $564.88AUD) was included in the figure and hence I enquired. Buyee advised that consumption tax would be charged on bidding and it would then again be collected by the courier, I would then have… Read more
to contact them for a refund of the GST component. After paying for GST twice, supplying proof of payment to the courier Buyee refused to refund the consumption tax component. Buyee claimed that they had to pay the seller (within the auction) GST and therefore the double collection of GST charged was warranted.
I would advise Australian consumers to stay away from Buyee for the following reasons. 1. Support is non-existent and any advised provided via their chat is unreliable. 2. Company is dishonest and untrustworthy - going back on their word. 3. Payment of foreign currency is non-transparent. You are not charged at PayPal or your Credit Card Provider's exchange rate but Buyee's own internal exchange rate.
Positive reviews
Never had a problem with Buyee – I've used Buyee a number of times. Yes there are fees, but they are not high and are expected. Shipping can sometimes be on the expensive side for some items and can vary in cost for similar sized products (which i dont really understand) but they do offer a number of differently priced options, eg post or courier. Parcels always arrive promptly.
I’ve Never Had a Problem – I’ve honestly never had a problem with Buyee. I came into this already knowing that they have fees for their services. Some of the reviews are being silly. You take a big risk on choosing the 0 yen Lite plan, but every time I’ve chosen this plan, I’ve still received my parcel. The shipping is international, so it will be more expensive. Keep in… Read more
mind that the shipping will only take up to a week at most. I’ve gotten a lot of cute brand items from Buyee that I would’ve had to pay out the behind for on sites like EBay or Depop. I think I’ve made around 15 orders on this site and I’ll continue to do so. Ive never had a problem as far as refunds go for a cancelled item and their customer service has always answered me quickly.
Update: Shipping costs have improved. Using for 3 years, good service – Previously I've written an angry review after their shipping costs doubled without warning, and when I had multiple packages waiting to ship. It seems they've finally responded, by working out better shipping deals/options, and by removing various fees. So overall I'm happy again with Buyee, and continue to use it as my primary service for… Read more
shopping Yahoo Auctions, Mercari and others. Have been using for 3 years. Other good things: - They always pack items EXTREMELY WELL. Like, someone really takes their time, uses lots of material. - Customer service is responsive, and open to custom solutions.
Well done Buyee for responding to customer feedback.
Negative reviews
Just stick to eBay. I paid $1000 for a camera only to be charged later >$300 extra for shipping and fees. Then it arrived and didn't work at all. Buyee did not offer any refund since they do not insure the following: -The accuracy of the information on the product page - Malfunctions involving the operation of machines such as electrical… Read more
appliances and watches What a scam service, just stick to eBay - the fees are more upfront and sellers are accountable.
This site is a borderline scam. They set you up to fail by not allowing you to bid higher than a small amount without 24-48 hour approval. So a Japanese buyer just needs to outbid you by 1 yen and you cannot do anything because the service is so poor. I honestly believe this site is designed to scam people to raise bid prices but not actually… Read more
allow them to win anything but the trash items no Japanese user wants to buy.
Stay away from this site, there are tons of hidden fees too. It is absolute garbage compared to all the alternative competitors.
Find out how Buyee compares to other Auction Shops
Know better, choose better.
Their “insurance” plan is nonsense. I got scammed by the sellers over $2000. The seller posted real pokemon card pictures to bait then sent the fake card. Asked them for an investigation and got reply back they could not refund me since it wasn’t covered in the plan. Using Buyee is not guaranteed since they protect their reputation, they don’t do anything to the scammers, scammer continue to trick foreigners.
Recent reviews
I gave them another chance, never again. Thier sheer arrogance whne it comes to noty answering questions is just plain rude. I will never ever use them again, they are so slow when it comes to shipping and they say dont bid on Fridays or the weekend. How crazy is that if your bidding on item that finishes on tyhe weekend. They never reply to you… Read more
email, you use their online request and yet again, they just dont care about their customers, they must be populat in Japan becaue the trest of the world has found out they dont care about us. They also have hidden fees when it comes to shipping, so people, givve them a wide berth.
Buyee Review: Great at Taking Your Money, Not So Great at Caring Used Buyee recently and wow—what an experience. They charge a premium for inspection and shipping like they’re handling the crown jewels. But when something actually goes wrong with your order? Suddenly it’s not their problem. All that talk of “inspection” apparently means “we… Read more
glanced at it from across the room.”
The support team? Think of a brick wall but less helpful. They don’t care. At all. You’re on your own, pal.
Honestly, unless you enjoy paying extra to be ignored, I’d steer clear. Buyee? More like “Bye-ee” to your money.
I purchased some wheels off yahoo japan for $900. Usually I pay around $1200 freight for a set of wheels elsewhere. Buyee estimated $1500. I was ok with this. Once they arrived they charged me $100 to repack them. Then the freight came back at $2800. I asked them to send else where for me, and they refused. I asked to organise my own freight and they declined. They are a con. A short search online soon showed they are rip offs with shipping
This was an exhausting experience. I spent a lot of time trying to get shipping costs to be more reasonable and it took many days waiting - If you use this service MAKE SURE to use their discord server to get customer support and not the email. I sincerely encourage you to use another proxy service, as this opaque system of how things are weighed/sized + fees upon fees for small services is just. A lot.
Worst SCAM COMPANY!!!!!! – Total Scam. I paid for a product and paid shipping. Then they pressure you to pay double shipping costs which I refused after they said I would have to pay a daily charge on the product in storage. I am going to report this company it is the worst service I have EVER USED. Buyer beware
Terrible customer service – Average service and fees. Don't bother with their standard plan, the insurance is a scam that won't cover any loss and they don't actually inspect any packages before sending. They are happy to take your money but abandon you when things go wrong.
Extremely disappointing – This company stole a 1000 bucks worth of lanterns from me that took me months to raise the funds and they mess up on the description when they send them, and there is no reason why you couldn't when they are brand new, I wouldn't buy from unless you want your stuff stolen
Don’t do it, impossible to contact and they certainly don’t contact you – I ordered goods in April, I had no communication from them at all, I knew it was going to take a few months for the stock to be in so imagine my horror when I went into my account to find the goods had been ready since June and they were charging me a massive storage fee. I was a week off getting my goods discarded! I’ve paid the huge fee, four emails and no response later let’s see if I actually get my goods.
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Disgusting Service – The Buyee support team is absolutely horrific. I've ordered multiple packages from them, no issues, loved it. They have individually packaged in cardboard shipping boxes each item and put them into the even larger consolidation box and are trying to charge me $600. No way.
Buyee - The Ultimate Scam: Worthless Insurance and Zero Accountability! – Buyee? What a joke! I've faithfully been a customer for five years, and what do I get in return? Fake Pokémon cards, a complete lack of accountability, and insurance that's utterly worthless. I paid for insurance with Buyee, thinking it would protect my purchases. But when I received those fake cards, guess what? The insurance they offered… Read more
covered absolutely NOTHING! It's like they conned me twice - once with the fake cards and then with their useless insurance.
I reached out to Buyee, demanding a refund and asking them to take action against the seller. And what did they do? Zilch! They didn't lift a finger to close that scammer's account or contact Yahoo Auction to stop this fraud. It's as if they're in cahoots with these crooks.
To add insult to injury, I had a staggering $4000 worth of items stored with Buyee. When I refused to pay for more junk, they had the audacity to hold my stuff hostage! They refused to release my belongings, keeping them locked away, and who knows when they'll decide to dispose of them.
So, let me make this loud and clear: Buyee is a disgrace. Their insurance is a sham, their customer service is non-existent, and they have no regard for their loyal customers. Don't fall for their scam. Avoid Buyee like the plague!
Double Charged GST, Customer Service is Beyond Terrible – Contacted support regarding an order over $1000 which I was incorrectly charged pre-dispatchment GST for. They basically ignored my question, skirted around the issue and requested me to pay them GST when they knew I would be charged again once it reaches Australia. Their deliberately avoided their own policies and linked me to a GST page for Singapore to avoid responsibility and negligence. Absolutely disgusting support service
I wish I had read Product Reviews before using – No mention of the shipping price and its totally deceptive. They were charging $40 shipping for a little keychain toy! It cost $4 and they were charging TEN times the price, and I paid $8 in fees so I assumed that was the shipping cost. Incorrect. If only I'd gone to product review. They will not refund me for change of mind even though the shipping was deceptive.
The worst experience, agent ever in my life – I bought a lens from Buyee which should be Yahoo.jp, the seller mention there's no scratches (mentioned many time there's no scratch), however I've got a totally, fully scratched lens behind front element. So i go for buyee's custom service request for help, and they replied me refund cannot be made, and throw out : *Information regarding the… Read more
defective part on the item page is considered ambiguous."
I felt shocked and ridiculous, where is the point of "ambiguous" ? As the item description already told the lens "No scratches", and i got a fully scratches lens, I can't get refund even the item mismatch what seller's mention? That is totally non-sense.
I would like to tell anyone who like/consider using buyee, PLEASE DON'T choose this Buyee agent, what a terrible shopping experience and the policy from them is a joke. Buyer get zero protection, stay away from Buyee.
Again, this is the worse experience, the worst agent, the worse customer service ever in my life. I never go back and going to delete my account from this worse company.
Avoid like the plague – A thoroughly dishonest business with what would appear to be well-indoctrinated dishonest staff. Bought an item with a quote for shipping of Y20,277. Goods were delivered to Buyee and I am now hit with a shipping cost of over Y42,000. More than double. In my opinion, what a pack of thieves and cheats.
I was skeptical after reading reviews but was pleasantly surprised how well the order went – The product was exactly what I ordered and the delivery time was surprisingly acceptable. I was kept up to date with every step. Because I read the reviews before I ordered, it made me aware of the issues with the extra shipping costs that don't appear to be obvious and you don't find out until after you have placed the order. The initial shipping… Read more
cost only covers the shipping from the person you bought the product from to Buyee warehouse only. You don't find out how much the next lot of shipping is until you get sent a message from Buyee asking for another lot of shipping to be paid before they will ship it from Buyee warehouse to you. I had to pay another $40 for them to ship it to me or I wouldn't get the order I had paid for. Also their shipping information is vague and even their email back to me after my enquiry was still vague and useless basics. Now I have worked out their system, I am happy to use them again.
Not professional – They charged me the GST upfront but while the parcel was arrived, I was charged for GST again by DHL, the delivery company they arranged. Their website has specifically mentioned how to request a refund from them in such case (Not sure why can't they prevent it from happening while arranging the shipment with DHL?) However, after providing the… Read more
details and receipt from DHL as advised, they asked me to explain how the DHL fees were calculated to prove that I was indeed charged for the duplicate GST... I managed to "learn" from a webpage of another logistics company the knowledge of import duty/GST etc and explain them to eventually get my refund. Can't believe being a logistics service provider, they need their clients to explain them what should be their domain know-how in an obvious known situation? and not even tried to figure it out themselves with DHL? Just very unprofessional and avoiding refunding I feel.......
Ripped off by Buyee - AGAIN – I have used Buyee for at least 10 years and never had a problem until October last year (2022). But something has changed in recent times - Buyee are very difficult to deal with nowadays. Buyee took my money for over 2 years and then held me to ransom, demanding I ship all my items within 30 days, which was impossible under the current… Read more
logistical and financial situation worldwide. They must make money from storage as they tried to charge me well over 100,000 yen for storage which I refused to pay -- They then disposed of all my items against my will, or so they say they did (I doubt they disposed of the items).
And now, last week I have just received a parcel which was damaged in transit between Japan and Australia and they instantly disowned the problem and refused to help me sort the problem.
BEWARE - These days they will rip you off at the first opportunity they get, as they did to me.
I CANNOT RECOMMEND THESE PEOPLE - BUYER BEWARE
At least 30% jump on original JP good's price! – Shipment to Australia should not included Australian GST nor Japanese GST. Frist shipping is a service not good exchange. *Buyee is not register GST in Australia *EMS JP is also international inbound service not GST applied on it. *Both Japanese & Australia custom does not charge GST for service. * The only GST should be charge in any… Read more
transaction is GST of good imported, which is charged by Australia Custom * It is a international sell, which means in Japan it should be GST free, because GST is domestic tax which should not apply for any good sell to international.
Understand the above, and look at Buyee's business modle.
1) JP shops charge a good GST which is refundable (pocketed by Buyee) 2) Buyee charge a Australia custome GST (the only GST the customer should pay) 3) Buyee/or third party shipment company charge a shipping cost GST, which is completed nonsense. This is a service, unless you are GST registered both in Australia and Japan. no way anyone should charge this. and According to Australia's ABR record Buyee is not GST registered in Australia. 4) Also on top of this Buyee charge a FEE???
This is shameless.... Buyeee are not only double but triple dipping customer's pocket. directly means you are at least 30% jump on original JP good's price.
Unreasonable consolidation size – I recently bought 2 charms and a necklace and do what a normal person would do- consolidate parcel. Yes- turn out it is slightly cheaper ($20) but when I I receive the parcel, I am shocked that they put 2 charms + necklace, did not came in any small boxes or anything (assumed they remove those as well), EACH IN A B5 SIZE PAPER BAG WHEN THEY ARE… Read more
ONLY LESS THAN A PALM SIZE?!! In saying that, they could had significantly reduce my shipping cost but purposely put it in a outrageously big bag for a whopping $120 fee (shipping/ consolidation/ gst/ domestic shipping) on top of payment fee+ buyee plan fee that I had already paid. I found this extremely absurd (I mean if you want more fee that’s fine but don’t package this way to make me feel scammed). Please beware over sizing reconsolidation. can happen
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Yet again they have proved they are dishonest when it comes to delivery and the time it takes them.… Read more