BYD Australia

Nice car, but can't communicate with anyone, car purchase has been a nightmare. Delays and issues with delivery, Tint wasn't put on vehicle, dealership doesn't know how to resolve the issue, it's a lease and paid for. Their solution is to email BYD customer. I've also emailed customer care, 0 response. Also been a week and deposit isn't refunded. Take customer service into account when looking at a new BYD. Show details

I am extremely disappointed with the customer service I received from BYD Werribee. There appeared to be no clear processes in place from the beginning. My car was invoiced four weeks before delivery and had to be paid for in full, meaning my loan repayments and insurance started well before I even had the car. Whenever I questioned this, I was… Read more

repeatedly told it was "out of their hands."

When I finally collected the car, the battery wasn't charged, and I had to wait around for an hour before I could leave the dealership.

After driving away, I noticed the window tint was badly bubbled. I returned to the dealership and was told to wait two days for it to settle and, if it didn't, to call back so it could be fixed. I have since tried to arrange a time to have the tint repaired but have received no response. I also copied the salesperson who sold me the car, Fil, into my emails and have still had no reply.

When I paid my $1,000 deposit, I was promised complimentary car mats. They weren't provided at handover, and when I followed this up, I was told they were on back order.

I have emailed the General Manager, Chris Vines, twice and have received no response. I was also told I would receive a text message within a week of collecting the car to claim the return of my $1,000 deposit and the $3,000 cashback. That message has never arrived.

When you spend over $53,000 on a new car, the experience should be exciting and positive from start to finish. Instead, it has been stressful and disappointing. Even the handover and setup of the car felt rushed. Very little time was spent explaining the vehicle's features, and I ended up having to find and download the owner's manual myself just to work out how certain functions operated.

Clear communication, organised processes, and quality after-sales service are essential when making such a significant purchase. Unfortunately, that was not my experience with BYD Werribee. Based on my experience, I would not recommend BYD.

I am writing to formally raise my concerns regarding the ongoing issues with my vehicle and the unsatisfactory level of after-sales support I have received from your dealership. I recently contacted the dealership to report problems with my vehicle… Read more

and was informed that the earliest available appointment to have the issue assessed is in two months' time. I expressed my concern that the vehicle may deteriorate further during this period, potentially leading to a breakdown and significant inconvenience. Unfortunately, I was advised that nothing could be done to expedite the process.

This response is disappointing and reflects poorly on the level of after-sales service provided. Despite my efforts to escalate the matter – including sending an email to the CEO of BYD – I have yet to receive any acknowledgment or response.

It appears that once the vehicle was sold, the ongoing customer experience has not been a priority. This lack of support is unacceptable, particularly when customers rely on timely and professional assistance for vehicle reliability and safety.

WORST CUSTOMER SERVICE EVER BYD Australia are totally uninterested in communication regarding any warranty or follow up issues . They actually Ghost… Read more

you . Despite multiple messages to attempt to book an appointment for service to address a steering column issue they do not respond. With the increasing number of BYD cars in circulation this disgusting communication is unacceptable . Buyer beware if you expect ANY after sales service or communication from this company

Ali Pakravan has been an exceptionl sales consultant for the Glen Waverley BYD. He was very polite, courteous and went out of his way to help us throughout the whole process. His knowledge of the particular product more than satisfied our queries. He has gone above our expectation in providing us the service, including, at times, during his scheduled day off. We highly recommend Ali. Show details

I just purchased the BYD Sealion 7 in BYD Doncaster this week. This is the first time for me to experience the EV in Australia. William CHEN was the salesperson who helped me to go through the drive test and the entire car buying process smooth and stress-free with enthusiastic, professional, knowledgeable to every detail. I appreciate his help so much. Show details

BYD cannington service centre Brought my new BYD Sealion 6 PHEV to check on Engine error display on dash board. BYD Cannington service staff was courteous and attentive. Emily assisted ne during booking and help me make appointment even though they were fully booked for more then a week. She communicated well and work with her service manager… Read more

to address my concerns ASAP though they itiinerated that they have commitments to service committed bookings first. She left clear notes on the job sheet so technician will be clear what they are working on after getting details of faults I experience. On the morning when I sent in my Car , I was attended to by Aaron who was courteous and knowledgeable. He listen attentively to my experience and detail of when the error Engine light display came on. He also advice me He will get technician to look into it and will advice me of progress, as they were fully booked. The car was test drive and technician check scan and found no major issue with the engine. The root cause was beca5the car was brand new and the engine was not run in yet and was driven very little less then 138 km on Ev, which was likely cause because car engine was not run properly. The error display was reset and advice given was ti run in HEV mode with 70% SOC to condition the petrol engine and ti calibrate the battery on board. I was initially hesitant to bring car in because of appalling review given to Total Nissan service center in Cannington which was linked to BYD service confirmation text of booking I received. I've feedback back to service manager Mark of my concerns because I believe BYD is a good product and that are doing their p art in trying to improve with their service support and parts. Just want to give positive support for their service staff and customers of BYD cars iwner

Now up to the 5th repair for the same fault. I think what is worse is you can't actually talk to the service people. You get customer care people that really know nothing. Unfortunately many of the service people would also seem to know very little. All up not a great experience with our first and probably last BYD. I don't mind if something is… Read more

wrong it's all about how you are treated in resolving an issue. Our fault is a serious safety issue and the BYD service person says sorry you need to wait your turn we can book you in on the 9th of July, 4 weeks from now to redo a repair they have done 4 times already. Would anyone call that reasonable care. It's a warning to all BYD customers

If you are thinking about purchasing an EV from BYD North Lakes, I urge you to proceed with extreme caution and get absolutely everything in writing. My experience with their sales, delivery, and after-sales care has been nothing short of a nightmare. t took a grueling 6 months for my car to finally arrive. Throughout this period, the dealership… Read more

constantly shifted delivery timelines, leaving me in the dark. During the sales pitch, I was explicitly promised that vehicle car mats would be included upon delivery. When I picked up the keys, the mats were missing.

Shortly after taking delivery, I discovered a major defect—the vehicle could not charge at the vast majority of public EV chargers, severely limiting the car's usability and rendering it practically useless for regular commuting or travel. When I reported the defect, the response was agonizingly slow, with BYD expecting me to wait 2 months just to resolve the issue. I spoke directly to BYD North Lakes manager 2 months later. They offered zero solutions, casually stating there "wasn’t a fix yet" for the charging fault.

Fed up with being fobbed off, I informed management that I would be escalating the matter further (e.g., to the Queensland Office of Fair Trading or relevant consumer protection bodies) if the issue wasn't resolved within 7 to 10 business days. Magically, the day after issuing that warning, my phone rang with a booking to bring the car in to finally get it fixed. It’s clear they have the ability to act but choose not to until you threaten formal action.

Absolutely appalling experience with BYD Caroline Springs. We paid for our BYD to be delivered with window tinting and floor mats. On handover day, neither was ready. The mats weren’t available and the car wasn’t tinted, despite us having already paid for both. We were then forced to arrange a separate tint appointment, but after ongoing poor… Read more

communication, delays, and a complete lack of customer service, we decided to have the tint done elsewhere and requested a refund for the tinting service that was never provided.

Kia, who handled our handover, advised she would not provide a refund despite the service never being delivered. We requested escalation to management and were even provided the wrong email address after multiple follow-ups. Since then, we’ve made numerous calls requesting contact from management and specifically Director Rowland, yet nobody has returned our calls or taken ownership of the issue.

The most frustrating part isn’t that mistakes were made—it’s the complete lack of accountability and refusal to resolve them. Once the sale was completed, customer service seemed to disappear entirely.

We’re now considering escalating the matter to Consumer Affairs as all attempts to resolve this directly have been ignored.

Very disappointing experience and not what you’d expect when spending tens of thousands of dollars on a new vehicle.

I was able to pick up my new BYD Sealion 7 from BYD Cheltenham and I am so pleased with it. Further I want to commend two staff, Xavier from the Cheltenham Distribution Centre (he was so helpful in finalising the paperwork for the sale) and Ali who actually released the car to me at handover. I understand he mainly works from the Dandenong BYD… Read more

Centre and he provided an excellent, knowledgeable and friendly service. These are two great guys. Many thanks

to continue my initial review. I ordered my sealion 7 on 30 Mar 26 at St Mary dealership in ADELAIDE. The sale guy told me it should be delivered by either end of April 26 or no later than early May 26. I contacted BYD headquarter they gave me the same promise. As of today 22 May 26, I was told by the dealer that they still do not have a timeframe… Read more

when I will expect the delivery. My friend ordered a telsla Model 3 at around the same date but he received it at the end of April 26. As I purchased my BYD to take advantage of the driveaway deal but car needs to be delivered before 31 May 26. Now I doubt if BYD is intentionally delaying the delivery of my car so I do not get the discount coz it should not take this long. Zac from BYD St Mary is quite responsive which is the only reason I am not giving 1 start. I am suggesting all my connection to hold their thoughts to purchase BYD given my experience. A reputable car brand should keep their promises and maintain high standard of post sale customer services.

Very bad service and no proper response from dealer or service centre. My new BYD Sealion 7 SIM has not worked since day one and nobody seems to care. Regretting buying this new car. Extremely disappointing after-sales support. Show details

I would not recommend purchasing a vehicle from BYD Haberfield based on my experience. The entire process reflected a serious lack of professionalism, preparation, and product knowledge. On collection day, the new car was not ready despite being arranged in advance. The vehicle had not been properly detailed, there was a scratch on the car, and… Read more

the overall presentation was extremely poor for what should have been an exciting handover experience.

There was effectively no proper vehicle handover provided. Staff appeared inexperienced and had very limited understanding of the vehicle features and systems. Even returning two weeks later, staff still could not answer basic questions about the car.

I was also incorrectly advised that the vehicle included features which it simply does not have.

The experience felt disorganised from start to finish and well below the standard expected when purchasing a brand-new vehicle.