BYD Australia

Great car, but zero goodwill for early full-price flagship buyers Took delivery of a flagship BYD Sealion 7 Performance in Cosmos Black on June 27, 2026, paying full retail price in good faith as an early supporter of BYD's performance lineup. Just two months after collecting my vehicle, BYD launched a national $4,000 factory cashback promotion… Read more

covering the exact top-tier trim I purchased. While I understand promotional campaign windows are standard practice in retail, being caught just outside this window on a flagship model at full price is a massive disappointment. I reached out to both BYD Australia Corporate Customer Care and my local Experience Centre sales management to request a review for customer goodwill—specifically asking if they could assist with non-cash value like pre-paid logbook servicing credits or official accessories to bridge the gap. Both corporate and dealership management issued generic refusals, offering zero customer retention value or goodwill for an early flagship buyer. The Verdict: The Sealion 7 Performance itself is an impressive vehicle, but BYD’s handling of early adopter customer care and refusal to offer basic dealer-level goodwill when launching sudden price cuts leaves a bitter taste. If you are considering buying a BYD, be aware that early adoption is penalized, and post-delivery support for major price drops is non-existent.

Do anything to avoid driving behind one of these death traps. They stop dead suddenly for no reason just because a car approaches from a side street. They don’t avoid hazards, they are the hazard! Would not buy, would not recommend.

I am writing to formally raise my concerns regarding the ongoing issues with my vehicle and the unsatisfactory level of after-sales support I have received from your dealership. I recently contacted the dealership to report problems with my vehicle… Read more

and was informed that the earliest available appointment to have the issue assessed is in two months' time. I expressed my concern that the vehicle may deteriorate further during this period, potentially leading to a breakdown and significant inconvenience. Unfortunately, I was advised that nothing could be done to expedite the process.

This response is disappointing and reflects poorly on the level of after-sales service provided. Despite my efforts to escalate the matter – including sending an email to the CEO of BYD – I have yet to receive any acknowledgment or response.

It appears that once the vehicle was sold, the ongoing customer experience has not been a priority. This lack of support is unacceptable, particularly when customers rely on timely and professional assistance for vehicle reliability and safety.

I cannot praise the team at Indooroopilly enough, in particular Charlotte. I am extremely happy with the sales process from initial test drive, though ordering and delivery. I was kept well informed and up to date on the status of our vehicle, timelines and next steps. The entire process was faultless. I purchased the Atto 2 as a surprise birthday… Read more

gift for my wife and the team at Indooroopilly went out of their way to help me deliver this surprise. Delivery day is a day I will remember for a long time. My wife absolutely loves the car. Thank you BYD Indooroopilly and thank you Charlotte for all your support and help.

I was able to pick up my new BYD Sealion 7 from BYD Cheltenham and I am so pleased with it. Further I want to commend two staff, Xavier from the Cheltenham Distribution Centre (he was so helpful in finalising the paperwork for the sale) and Ali who actually released the car to me at handover. I understand he mainly works from the Dandenong BYD… Read more

Centre and he provided an excellent, knowledgeable and friendly service. These are two great guys. Many thanks

Ali Pakravan has been an exceptionl sales consultant for the Glen Waverley BYD. He was very polite, courteous and went out of his way to help us throughout the whole process. His knowledge of the particular product more than satisfied our queries. He has gone above our expectation in providing us the service, including, at times, during his scheduled day off. We highly recommend Ali. Show details

I initially gave BYD a 5-star review because I had a great experience purchasing my vehicle. The salesperson was helpful and the buying process itself was very positive. Unfortunately, my experience with BYD’s after-sales service has completely changed my opinion. My vehicle was delivered on 31 July 2026, and as of 14 September 2026, I am still… Read more

waiting for money owed to me.

This includes a refund of $1,525 for an overcharge relating to Schmick, which occurred because the item was not removed from my contract before the contract was provided to finance, as well as the $2,500 cashback associated with my purchase.

I have followed up multiple times regarding the Schmick refund and was eventually advised that the money would reach my account within 10–14 business days. That timeframe has now passed and I still have not received the refund.

I find it extremely disappointing that a large and well-known brand like BYD can be so quick to take a customer’s money, yet so slow when money needs to be returned to the customer.

What has made the experience even more frustrating is the lack of a clear escalation process. Despite repeatedly following up, I have not been able to speak directly with someone who can take ownership of the issue and actually resolve it. I feel like I am simply chasing the same matter over and over again.

The vehicle itself generally meets my expectations. I did notice some strange noises shortly after receiving it, but otherwise I have been happy with its features and functionality. Unfortunately, a good vehicle does not make up for such a poor after-sales experience.

It is particularly disappointing because I genuinely started off as a very happy BYD customer and originally gave them 5 stars. I did not expect that getting refunds and cashback owed to me would become such a lengthy and frustrating process.

At this stage, I cannot recommend BYD based on my experience with their after-sales customer service. I am still waiting for the outstanding refund of $1,525 and $2,500 cashback, and if the matter is not resolved by the end of this week, I will unfortunately have to escalate it to the Queensland Office of Fair Trading for assistance.

I really hope BYD improves its after-sales support and, most importantly, provides customers with a proper point of contact for escalations. Buying the car was the easy part. Trying to get money owed back afterwards has been an absolute nightmare.

POOR SERVICE: NO TYRES, NO WIPERS, NO DIAGNOISTICS .. but EV stickers for $50 I've been a genuine BYD advocate. I've recommended the Atto 3 to friends as excellent value with impressive torque. After six weeks trying to get a routine service and a reproducible electrical fault sorted at BYD Cannington, I'm withdrawing that recommendation. Posting… Read more

this so other WA buyers can factor service into their decision, because I didn't.

**Short version:** I booked a 40,000 km service three weeks in advance, listing every job I needed. On the day, the dealer had no tyres and no wiper blades in stock, couldn't diagnose the electrical fault, kept the car for three days with zero progress, and then stopped replying to my emails entirely. I ended up having the tyres done by an independent shop in a single afternoon.

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## Timeline

**25 July** — Booked the 40,000 km / 24-month service online for 17 August. Three weeks' notice. On the booking form I ticked **Wiper Blade Replacement** and **Tyre Replacement**, and added under Additional Comments: *"Please consider additional time as the driver assistance features do not work, like adaptive speed control etc."*

Everything they'd need to prepare was in that booking.

**17 August** — Dropped the car off. The service advisor was friendly and professional throughout, but had to tell me they had **neither wiper blades nor tyres available**. He did offer me EV number plate stickers for around $50 — roughly five times what the same thing sells for at Supercheap Auto. I declined.

That evening I came back to collect the car and was told they had **confirmed** the faults but couldn't find the root cause:

- Adaptive cruise control not working - AEB system limited - Lane Departure Warning limited - Lane Keeping System limited - 12 V service battery not charging

Their own job sheet reads: *"advise customer that we need more time to diagnose fault, will need to raise a technical ticket with BYD Technical team."*

So I'd returned to the dealer for nothing. I left the car with them, took an Uber home, and gave them another two days.

**18–19 August** — I asked for status updates repeatedly. Each time: no progress. Waiting on the technical team in Melbourne. Waiting on the Zendesk ticket. Three days in, still stalled. I collected the car.

**Invoice: $590.16.** No tyres. No wiper blades. Electrical fault unresolved. Collecting the car was my own call — with no progress in sight and no estimate of when there might be, there was nothing left to wait for.

**19 August** — Agreed a new appointment for 1 September, on the explicit understanding they'd have all diagnostic instructions and cable routing documentation in hand beforehand.

**25 August** — Emailed to confirm they were ready. No reply.

**28 August** — Emailed again, escalating, and asked them to involve their managing directors. No reply. Having had prompt responses up to this point, I was now simply being ghosted.

**1 September** — Cancelled the appointment myself, since nobody could confirm they were prepared for it.

**Meanwhile:** my wife walked into **Tyrepower Port Kennedy** at 9am. They ordered the tyres in and had them fitted by 4pm the same day. The vehicle's own dealer couldn't source tyres in three days.

The 12 V battery has since gone flat — as it was always going to, since nobody fixed it. We now unmount and charge it by hand.

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## The three real problems

The people are not the problem. The advisor I dealt with was courteous and communicative right up until, I suspect, he ran out of things he was allowed to tell me. The failures are structural:

**1. No stock of basic wear-and-tear parts.** Tyres and wiper blades, for one of the best-selling EVs in the country, with three weeks' notice. An independent tyre shop managed same-day what the manufacturer's own dealer couldn't do in three days.

**2. The dealer has no diagnostic authority.** They cannot resolve a reproducible electrical fault locally. Everything goes to Melbourne, Brisbane, or ultimately China — different time zones, no ownership, no clock.

**3. No priority escalation path.** There is no back-office number the dealership can call to get a stuck job moving. Only a ticket system that, in my case, produced nothing across two weeks.

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## On the car itself

Credit where it's due: the Atto 3 is strong value and the drivetrain is genuinely good. The interior design isn't to my taste, but the technology is advanced and I was happy to overlook that.

One thing I'd flag independently of the service issue: the torque is arguably more than the standard tyres can handle. The stability control struggles noticeably to maintain traction in roundabouts and in the wet.

But a car you can't get serviced in Western Australia is worth very little. When my lease ends in twelve months I'll be going back to a German, Japanese, or Korean marque — brands with a service network that actually functions.

If you're in WA and considering a BYD, ask hard questions about the dealer's parts stock and whether they can diagnose faults locally. I wish I had.

$70,000 for a BYD SEAL looked great and drove well at dealership. Took delivery and bonnet is not attached correctly and is not even so had to book and send back which is a drama in itself now the Dash Cam does not work, no recording just a total PIECE OF JUNK this is only the first 6 weeks .....VERY EXPENSIVE PIECE OF JUNK SAVE YOUR MONEY GO ELSE WHERE BUYER BEWARE Show details

Bought a Sealion 7 in August 2026 which by sheer luck was at a lowered price with 1000 cashback deal. Signed up for one as we were told that it was 1 day only and this locks it in at the price point. We could make changes up until delivery and retain the promotion. Decided to get the shark grey colour, only to be told that we would lose the promo… Read more

price as its not what we had signed. After argument, they decided to honour the price which then commenced the demands for payment. We had said that we were securing finance and had time up our sleeve but no, they continually demanded Instant payment. Luckily, we had a good finance guru and had it paid for within a week and picked up. Awesome car to drive. This is where you become unimportant to BYD.... AFTER sale support is absolutely woeful. We contacted the salesperson for info on the cashback and the app connectivity. Been directed to their customer care email and have sent numerous emails to them.... No reply. They got their payment, thats all they care about. If youre expecting to be looked after, dont hold your breath.

Statement of facts: I contacted BYD Caroline Springs to arrange servicing for my 2025 BYD ATTO 3. During the telephone conversation, I specifically asked whether the service was complimentary/free. The BYD Caroline Springs call taker confirmed that it was, and when I expressed surprise and asked, “Oh wow, are you sure?”, I was again assured that… Read more

the service was complimentary. I thanked the operator and booked my vehicle in on that basis.

When I attended the dealership, I noticed that the paperwork/invoice showed a charge of $165. I queried this with the ladies at the service desk, who advised me that this was the cost of the service. I subsequently raised the matter with the Manager, explaining that I had specifically been told over the telephone that the service was free. The Manager responded, “You either want to book it in or you don't, we don't make money on the service.”

I ultimately paid the $165, while making it clear that I was disputing the charge and seeking a refund. I have requested that BYD Caroline Springs review/listen to the recording of the telephone conversation so that the actual representation made to me can be established.

I travelled approximately 35 minutes to attend the appointment in reliance on the information provided to me by BYD Caroline Springs. I am particularly disappointed with the Manager's response and believe the telephone recording should be reviewed before the matter is dismissed.

I am requesting a refund of the $165, on the basis that I booked the service after being expressly advised that it would be complimentary. If the matter cannot be resolved directly with BYD, I intend to raise the matter with Consumer Affairs Victoria.

Purchased BYD sealion 7 at dealership on 31 july for $615990 and second day they advertised it and started selling for $54990. We don't trust the management and dealership and feels like we have been duped. we have raised complaint at head offcie but no reply or response. Stay away from this brand with poor customer care service . we would not recommend others to buy this brand.

One star is one too many. Traded my car and picked up a new Sealion 6 Two weeks ago from BYD Fremantle (owned by the EV dealer group). Have not been paid for the trade in or received the promised $2500 cash back. The manager will not speak to me or respond to any communication. Henry who works there gave me an email address to lodge a complaint,… Read more

guess what...nothing. I've waited on hold for ages multiple times when calling the BYD national phone number without ever getting through.

I am about to lodge a stolen vehicle Police report.

Do not but a BYD, you have been warned.

Very happy with my new Atto 3 but significantly less happy with customer service after collecting my car from BYD Harmony Auto Haberfield. I rang the day before picking it up and was assured that "Yes, the towbar will be fitted and yes, we can install a children's car seat". Neither was true! I then had to rush around to find a car seat… Read more

installer before picking up my granddaughter an hour later! Not happy, did not need this stress! I assumed the towbar would be ready for the following week, silly me! Apparently Harmony Auto do not have the same access to parts as other dealers and they had no idea when there would be a towbar available. Eventually offered a refund of the $1,599 I had already paid for the towbar. I was able to access a towbar within 24 hours at a different dealer but BYD could not install it as I hadn't purchased it from them. Eventually had the towbar installed with the other dealer (not a Harmony Auto dealership) and it cost an additional $500, again very unhappy. It took weeks and several phone calls for the refund to be processed. During this whole whole time I was never once able to speak to anyone senior to the receptionist, they were always busy, on holidays etc and when I asked them to contact me I only ever got the receptionist. Very poor customer service, if I had known it was going to be such a frustrating and prolonged drama I would have purchased from the other dealer, saved myself $500 and a lot of angst. Bottom line, love the car, a very good decision to purchase but be very careful when choosing a dealer.

Same as everyone else. No reply to calls or emails, we just get put on hold. No cashback call 2 weeks after purchase. Absolutely shocking. Can't reach them to do anything. Waverley EV dealership is the worst. Show details

My brand new sealion 7 came with repaired damage. E.g. they smashed or scratched up my rear quarter panel, repaired it in such a crappy way that I can see the tape line of where they masked it, and sold it to me as a full priced, new car. Byd Australia told me that they're "not sure what they can do about it". They never fixed it. They actively… Read more

denied any wrongdoing but admitted it's illegal for them to deliver a damaged, new car without disclosing it. So they admitted to breaking the law and told me they'll do nothing at all.

I bought this car full price, no discount. This is my first new car.

I was told by my detailer when I picked it up from ceramic coating. I could see it clear as day now that he's pointed it out. He also advised it might strip the paint off if I use a pressure washer. It's that badly repaired.

I would never in a million years recommend a byd after this experience. If you've already paid, then I recommend checking closely under bright lights for what they've done to your car if you buy a byd.